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PlayGrand Casino - No communication & lies about my withdrawal, still waiting

RESOLVED
Bubs123 United Kingdom Message
Posted on November 3, 2017

I signed up to playgrand casino! And i was so impressed, great choice of games great live help. I deposited £20 and didn't win, i returned a couple of days later and deposited again, to my surpirse i won £600.. so went on to withdraw this, i asked live help how long it would take i was told 2 working days, so 2 working days had passed (today) i went onto live help and asked how lomg it would take. I was told it was being processed and wouldn't take much longer. Hours passed and id heard nothing. I went back into live chat to be told it'll take a further 48 hours as a procedure for first time withdrawel. At this point i I'd asks to speak to somebody higher? I was told for 10 minutes there was nobody available. To then get put through to somebody else. I have closed my account now, but still unsure how long the withdrawel will take. Nobody seems to know.

Posted on November 7, 2017

Hello BUBS123,

Thank you for taking the time to explain why PlayGrand Casino did not meet your expectations.

I am pleased to inform you that your withdrawal was accepted 3 days ago, hence the funds should have arrived on your account already or should come in shortly. Congratulations on your win!

Furthermore, I have reviewed your complaint and communication via Live Chat Support and we unfortunately have to acknowledge the fact that communication to you was unclear at times indeed. You can be assured this will be addressed internally as PlayGrand Casino always strives to improve player experiences and satisfaction. Please accept our apologies regarding the inconvenience caused.

Kind regards,
Sophie
PlayGrand Casino

AskGamblers
Posted on November 10, 2017

Dear @Bubd123,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

PlayGrand Casino Complaints

  • 7 of 7 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,023 USD avg amount

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