I registered at this casino in March 2016, made a deposit of $ 150 and received a bonus on your first deposit, lost. Then he made a deposit again took the bonus on the second deposit and lost again. An account is not verified, because they do not win anything. 9/9/16 came an email to me about adding a bonus of 40 usd to a Bonus Wager 35. I successfully played and the account is now 200 usd. I send all the necessary documents for confirmation of an account 10.09.2016. Support said that the wait for an answer. Now 12/09/16 48 hours have passed, but said wait a support tomorrow
Then the question arose about the maximum withdrawal of funds from this bonus, helpdesk item indicates the rules to me, which states that the casino has the right to limit the amount of 100 usd to
But according to the rules of the casino, I can also get a prize in the form of x10 the bonus amount, that is 40x10 = 400, as I wrote before that I did 2 deposit, but did not get a bonus for signing up. In a letter to the addition of bonus about the maximum withdrawal nothing is specified
9(I) You may only play slot games or bingo with the bonus money, but the initial amount is still subject to wagering requirements.
(Ii) Please be aware that any play using No Deposit Sign Up Bonuses will not unlock bonus funds and all winnings will return directly to your bonus account. These funds are not available for withdrawal. Once you make your first deposit, your No Deposit Sign Up Bonus and any winnings accrued through play with this bonus will be subject to standard play-through requirements.
(Iii) If a No Deposit Bonus is given after a player has made their first deposit and a customer has not made a deposit in the previous 7 days, then any cashable winnings from this No Deposit is restricted to 10 times the value of the No Deposit Bonus.
(Iv) Playgrand Casino reserves the right to limit withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer's account up to the value of $ 100.00.
I ask the representative of the casino to solve my problem, for it to verify an account and allow to withdraw х10 (40bonus x 10=400 max cash-out)