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PlayGrand Casino

7.9
CasinoRank Bien
5
Calificación de los jugadores 14 revisiones
Reclamaciones 0 horas el medio
Reseñamos y evaluamos los casinos en línea de forma objetiva gracias a nuestro algoritmo CasinoRank, construido a lo largo de una década de experiencia trabajando con casinos y jugadores por igual. Conoce la verdad. Luego juega.
Lo que nos gusta
  • Retiros rápidos a carteras electrónicas
  • Chat en vivo es abierto las 24 horas del día
  • Diseño apto para dispositivos móviles
  • Los mejores proveedores de software están presentes
Lo que no nos gusta
  • Pocos métodos de pago
  • Chat en vivo no disponible en español
  • General
  • Pagos
  • Juegos
  • Atención al cliente
  • Juego responsable

Idiomas

inglés, español, finés, noruego, hindi, portugués

Establecido

2013

Licencias

UK Gambling Commission, Malta Gaming Authority

Programa de afiliación

Propietario

White Hat Gaming Limited Casinos

Tipo de casino

Juego Instantáneo, Móvil

Métodos de depósito

Visa, Mastercard, Trustly, MuchBetter, Paysafe Card, Maestro

Monedas

dólar estadounidense

Métodos de retiro

Bank Wire Transfer, Visa, MasterCard, Trustly, MuchBetter, Paysafe Card, Maestro

Período de retiro

Carteras electrónicas: 0-24 horas
Transferencias bancarias: 3-10 días
Cheques: No se ofrece
Tarjetas de pago: 2-7 días
Tiempo pendiente: 24-48 horas

Límite de retiro

10 000 USD a la semana

Software

1x2 Gaming, 2 By 2 Gaming, 4ThePlayers, Adoptit Publishing, Ainsworth Gaming Technology, Apollo Games, Asylum Labs, BGAMING, Big Time Gaming, BlaBlaBla Studios, Blueprint Gaming, Booming Games, Bulletproof Games, Chance Interactive, Concept Gaming, Crazy Tooth Studio, Electric Elephant, Elk Studios, Endemol Games, Evolution Gaming, Eyecon, Ezugi, Fantasma Games, Felt Gaming, Foxium, Fuga Gaming, Gamevy, Gaming Corps, GreenTube, Hacksaw Gaming, High5Games, IGT (WagerWorks), Imagina Gaming, Inspired, Iron Dog Studios, Just For The Win, Kalamba Games, Leander Games, Leap, Lightning Box, Live 5 Gaming, Magic Dreams, Merkur Gaming, Meta GU, Games Global, NetGaming, NetEnt, NoLimitCity, Northern Lights Gaming, Nyx Interactive, Old Skool Studios, OneTouch Games, Oryx Gaming, Pocket Games Soft, Pirates Gold Studios, Play'n GO, Playson, Pragmatic Play, Probability, Push Gaming, Rabcat, Realistic Games, Red7 Slots, Red Tiger Gaming, ReelPlay, Reel Time Gaming, Reflex Gaming, Relax Gaming, Revolver Gaming, Electric Elephant Games, Shuffle Master, Sigma Games, Skillzzgaming, Skywind Group, Slingo, Snowborn Games, Spieldev, Stakelogic, Sthlm Gaming, Storm Gaming, SUNFOX Games, Swintt, SYNOT Games, The Games Company, Thunderkick, Tom Horn Gaming, Touchstone Games, Wazdan, Wild Streak Gaming, YoloPlay

RTP

Auditado por eCOGRA

Chat en vivo

Contacto

Atención al cliente Correo electrónico: [email protected]

Límite de depósito

Límite de apuesta

Límite de pérdida

Límite de tiempo/sesión

Autoexclusión

Descanso/tiempo de espera

Vuelta a la realidad

Autoevaluación

Bloqueo de retiro

Registro de autoexclusión

Gamstop

PlayGrand Casino es un casino en línea hogar de algunos de los proveedores de software más reconocidos del mercado, como Big Time Gaming, Evolution Gaming, NoLimit City, Playson y Thunderkick. El sitio posee una gran selección de juegos como tragamonedas, juegos de mesa y una sección de casino en vivo, disponibles para jugar instantáneamente desde dispositivos móviles o de escritorio. 

PlayGrand Casino está disponible en español e inglés, así como otros idiomas. El sitio está autorizado y regulado por la Autoridad de Juego de Malta y la Comisión de Juego del Reino Unido.

Países y Territorios Restringidos

Debido a ciertas restricciones, no todos pueden registrarse y jugar aquí. PlayGrand Casino no ofrece su servicio a jugadores residentes de Bolivia, Ecuador, Portugal y Estados Unidos. Dado que hay más restricciones de países, se puede encontrar una lista completa de restricciones en la sección "Más datos del casino".

Juegos Virtuales

El casino en línea ofrece una buena selección de juegos para todos los gustos. Los juegos están clasificados en una interfaz de fácil uso. Los juegos están clasificados en categorías como Juegos Nuevos, Los Mejores Juegos, Otros Juegos, Juegos de Mesa, Casino en Vivo, Tragamonedas, Proveedores y Tragamonedas con Bote.

Se puede acceder a las tragamonedas de video haciendo un solo clic después de lo cual se pueden filtrar aún más por características como Megaformas, Comprar función, Pagos en grupo, Mega símbolo (3 x 3) y Comodines pegajosos

Algunas de las tragamonedas de video más populares del casino incluyen la tragamonedas Jack and the Beanstalk, la tragamonedas Big Bamboo, la tragamonedas Dead or Alive y la tragamonedas Temple Tumble Megaways.

Los juegos de mesa ofrecen a los jugadores más de 15 variantes diferentes que van desde juegos de ruleta hasta juegos de blackjack. Los usuarios pueden disfrutar de juegos como Casino Hold’em Poker, French Roulette y Blackjack Classic.

El casino también tiene algunos juegos de video poker, como Aces & Eights Poker y Reely Poker, pero los jugadores se quedarán con ganas de más opciones cuando se trata de este tipo de juego.

Casino en Vivo

Para los jugadores que buscan una experiencia de casino completamente inmersiva, PlayGrand Casino tiene una sección de casino en vivo que ofrece juegos como poker, blackjack, ruleta, Craps y baccarat de los proveedores Evolution Gaming y Pragmatic Play.

Todos los juegos disponibles están organizados por croupiers reales y existen diferentes versiones de juegos que los jugadores pueden elegir según sus preferencias.

Juegos Móviles

El casino no requiere descargar ninguna aplicación, el operador proporciona un casino móvil totalmente optimizado para el disfrute de sus jugadores. El diseño se ha optimizado para la funcionalidad en dispositivos portátiles que sean compatibles.

Todos los juegos disponibles del casino también están presentes en la versión móvil de PlayGrand Casino, en navegadores compatibles con dispositivos Android e iOS.

Asistencia

Para solicitar ayuda, los jugadores pueden ponerse en contacto con el soporte a través del chat en vivo que está disponible las 24 horas, pero no ofrece servicio en español. Alternativamente, también pueden ponerse en contacto con el soporte por correo electrónico del casino.

Seguridad y Equidad

PlayGrand Casino se toma muy en serio la seguridad y emplea métodos de encriptación estándar de la industria para garantizar que los detalles de los jugadores estén seguros en todo momento, lo mismo se aplica a la equidad en todos sus juegos.

El sitio emplea a eCOGRA como auditor externo para verificar todos los juegos. El generador de números aleatorios (RNG) es verificado de acuerdo a las normativas para garantizar la equidad y los RTP son completamente precisos y transparentes. 

Juego Responsable

Como parte de su política de responsabilidad en el juego, PlayGrand Casino proporciona herramientas de protección del jugador para ayudarle a controlar y limitar sus gastos, tomar un descanso temporal de su cuenta (límite de tiempo), así como una opción para autoexcluirse y cerrar su cuenta por un período de tiempo determinado.

El casino establece límites de depósito diarios, semanales o mensuales para ayudar a administrar la cantidad de dinero que los usuarios depositan en sus cuentas durante el período seleccionado.

Los límites de depósito diarios se calculan como 24 horas, los límites de depósito semanales como 7 días y los límites de depósito mensuales como 28 días; y se miden retrospectivamente para el período seleccionado.

También se puede bloquear temporalmente del Sitio web por un período de 24 horas hasta 6 semanas accediendo al Juego responsable desde la sección Mi cuenta del sitio web, y seleccionando la duración del límite de tiempo requerido.

Los jugadores también pueden encontrar un cuestionario que les ayudará a reconocer si están desarrollando una adicción a las apuestas.

El sitio también proporciona enlaces a las principales empresas de juego responsable, incluidas Gambling Therapy, GamBlock y Gamcare.

Revisiones de los jugadores

5
14 revisiones
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Calificación de los jugadores
foston1309
18 de julio de 2019.
10

Excellent amount of games and the live chat help is superb. My account was verified straight away with all my documents and the welcome bonus advised by the guy at chipmunk slots was well worth taking. Superb casino and will be my new casino from now on well done all involved.

The pending time on the withdrawal are very long was told by an affiliate of this site it's usually within 24 hours but it's over that now and still pending but apart from this no complaints at all.

SJP
11 de septiembre de 2018.
1

Not much as I never got chance to actually use the site due to misleading marketing.

Do not honour the Askgamblers welcome offer of 50 spins without deposit.

Originally tried to refuse my deletion request under GDRP, then realised they had to do this...

Not a great experience at all and I won't be going back unless they fix it.

Enviar mensaje
Bangersep260756
25 de agosto de 2018.
10

Excellent amount of game choice kind welcome bonus which I took yeah a lot of wagering attached but loved the choice of games so had real fun playing them. Been watching chipmunks slots playing here so thought I'd give it a go. Double checked with live chat that the maximum stake was £5 while in wagering which was confirmed that £5 is max stake so played at this and £4 and didn't expect to win but actually managed a cash out. Live chat have been excellent would definitely recommend and thanks chipmunks slots.

Still awaiting for my withdrawal to be approved. Spoken to live chat and he advised me that my account is verified so there is nothing more I need to do. I am concerned as still can reverse the funds which is not to good and just wish the withdrawal times were quicker but apart from that superb casino.

Enviar mensaje
faynar
19 de julio de 2017.
1

Easy layout and easy to naivete. Only thing I liked

Games lag constantly. Get booted out constantly and the system logs you out while you are playing.
I personally found it extremely hard to come even close to there game play percentage and I spent a fair amount.
I would avoid as it doesn't sit right how the games play and the site booting you out at will.

Enviar mensaje
PlayGrand Casino
24 de julio de 2017.

Hello Faynar,

Thank you sharing your for complimenting us on the games portfolio and website navigation.

Could you please provide us with your username in a private message in order for us to contact you via e-mail? We will gladly look into the issues you experiences while playing, however we will need some information from your side.

Kind regards,
Sophie
PlayGrand Casino

pederpansy
21 de mayo de 2017.
1

- Live Chat is responding quickly
- NetEnt and Microgaming Slots (at least). Honestly I couldn't tell more positive things

I would NOT recommend to deposit here! The reasons are
- Withdrawals take weeks to be processed
- Additionally the have a pending period of multiple days
- Verification of your account takes also at least 5 days
- You cannot set loss or wager limits
- No bonus offers other to the welcome package
- The Servers are quite slow, sometimes one spin takes up to 30seconds
- Website design looks very outdated
- Very few games (no Play'n'Go, only the bad Quickspin games)

Enviar mensaje
PlayGrand Casino
22 de mayo de 2017.

Hello Pederpansy,

Thank you for your review.

I am happy to hear that you have had a good experience with our Live Support.

Kindly note that our withdrawal process currently takes 2 working days if an account is verified. Should we receive valid documents to verify the account, we strive to process these documents within 48 hours. Unfortunately we could not find your account to review your withdrawal process, feel free to send it to us in a private message and we will gladly look into it.

Also, regarding our bonus offers, we indeed offer a variety of no deposit and first deposit bonuses. We also have different promotions running each month and our weekly Terrific Tuesday deposit offer of 40% up to 40,-.
Should you make a deposit and not select a bonus offer, we also offer 10% bonus via our Live Chat, just contact us and ask to see if there is a bonus available.

We are still in the process of re-designing our website and we hope to be able to share the new design soon. We will be sure to forward your feedback to the responsible department so it can be considered.

Best regards,
Amber
PlayGrand Casino

Ledge13
2 de enero de 2017.
8

I stumbled across this casino somehow and thought I'd try themy out. They had a nice welcome offer.

Anyway long story short I deposited 20 and ended up cashing out 1000. It took few hours to get thru my bonus but good choice of games to go at and all played well. I've been back few times since with not so much luck but couple times that's been my fault as got up then lost as didn't cash out. I've recommended to couple friends since

Only negative comment I can make is once I withdrew the cash sits pending for 48 hours which in my eyes seems excessive and then took 3 working days to get to my bank so Icashed out weds morn and didn't see cash till following Tuesday so payout time is my only negative comments

Enviar mensaje
PlayGrand Casino
2 de enero de 2017.

Dear Ledge13,

Thank you for your review.
We are happy to hear that you have managed to withdraw winnings while playing with us!

At the moment our withdrawal process takes 2 working days, we understand your complaint and I am happy to inform you that we are working on a faster cash out process for the future.

I hope that you will continue playing with us with a good experience.

Best regards,
Amber
Casino Support

casinomaster888
3 de agosto de 2016.
9

I visited PlayGrand's website a few times now and I love the look and feel of the site.

I just received a Email with their new welcome bonus ; 100 freespins + 100% up to €1000. What a great bonus! They have more then 400 games including netent's and ezugi's live casino games.

Since I joined them I keep receiving weekly bonuses and freespins and everytime a new games comes out I received freespins to try the game. I contacted the helpdesk because of a withdrawal issue, and was helped in a correct with way by a very friendly support agent.

No Evolution gaming live casino, no support by phone

Enviar mensaje
PlayGrand Casino
3 de agosto de 2016.

Thanks Casinomaster for your review. We stopped our support by phone because of the international costs but we do support through live chat and email. Again thanks for the great review and for playing Grand.

zerooo
11 de julio de 2016.
7

I came acrossPlayGrand Casino a few days ago, while I was looking for some welcome bonuses for NetEnt games. Their welcome bonus package is really nice, so I decided to create account here. Before I created account I went into live chat support and asked them if my email address is already registered at their casino. I was not so sure if I already have account at them, since I registered at many online casinos – where I claimed free spins, bonuses without deposit and things like that.

Well the answer was that I do not have any account opened under that address, so I created one. Later I made a small deposit of 20€ and I received the bonus of 200% match deposit. I think this bonus is really great, I have not seen many bonuses with this kind of percent for NetEnt games. But yeah, the W.R is not set so friendly, I had to wager quite a lot.

I played here for about an hour, with my first deposit. Last time when I checked wagering I was at around 50%, but then I lost the money and my gameplay session ended. Sure I came back to them in next few days and I claimed also 2nd and 3rd deposit bonus. I claimed them just because of high value of percents for the bonus. At other casinos, you usually get 50% or 75% match deposit for second payment, but here you can still get 150% which is great.

Well otherwise I had some good time here, but unfortunately without any cash out. I like this casino, but I am not so sure that I will came back again. I already claimed all three welcome bonuses, I had no luck so I will rather play at other casinos where I made some cash outs. But I think I trust them, so I will rate them with 7 stars.

Enviar mensaje
PlayGrand Casino
11 de julio de 2016.

Dear Zeroo, thanks for this great review and I hope you will have more luck next time you vist PlayGrand Casino. Maybe you can use one of our weekly bonuses or perhaps try the new netent game "when pigs fly " which will be released the 21st of july. We will have a great bonus with 60 freespins on this game that day. Again thanks for the review. :-)

Usuario inactivo
2 de julio de 2016.
1

Good game selection, many bonuse offers and good payouts for the games

Slow payout time, bad contact support, wagger is very high. No response to email .

theblue
20 de noviembre de 2015.
1

I decided to try a different casino so I went to Playgrand casino. They had an attractive welcome offer and the game choice and wagering were good, but that's where the good things about this casino end.

Made a couple of deposits to them they decided after they had my second deposit to suspend my account without any notification. Contacted support they said they needed documents to verify my account, I informed them I had not had any contact from them about this before suspending my account, documents sent in, waiting and waiting to access the account again. Contact support again apparently everyone who can look at documents has gone home oh and its also weekend so it will probably be Monday before anyone even looks at the documents let alone gets my account back up. The support advisers response to me being unhappy about the situation was to try and end the conversation. Kept saying they sent me an email on the 18th and I check all email daily and there has been nothing from them. Never using this casino again must be the worst service I have had from a casino in a long time.

Enviar mensaje
PlayGrand Casino
21 de noviembre de 2015.

Hi theblue, Sorry to hear that you had a bad experience playing at PlayGrand Casino. We always strive to give optimal support to our players so could you please send us your username and email address so we can sort out what went wrong?

Bono de bienvenida

Playgrand Casino: 100% hasta $300 + 30 Giros Gratis en el primer depósito

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