PlayGrand Casino

Excellent amount of games and the live chat help is superb. My account was verified straight away with all my documents and the welcome bonus advised by the guy at chipmunk slots was well worth taking. Superb casino and will be my new casino from now on well done all involved.

The pending time on the withdrawal are very long was told by an affiliate of this site it's usually within 24 hours but it's over that now and still pending but apart from this no complaints at all.

Not much as I never got chance to actually use the site due to misleading marketing.

Do not honour the Askgamblers welcome offer of 50 spins without deposit.

Originally tried to refuse my deletion request under GDRP, then realised they had to do this...

Not a great experience at all and I won't be going back unless they fix it.

Excellent amount of game choice kind welcome bonus which I took yeah a lot of wagering attached but loved the choice of games so had real fun playing them. Been watching chipmunks slots playing here so thought I'd give it a go. Double checked with live chat that the maximum stake was £5 while in wagering which was confirmed that £5 is max stake so played at this and £4 and didn't expect to win but actually managed a cash out. Live chat have been excellent would definitely recommend and thanks chipmunks slots.

Still awaiting for my withdrawal to be approved. Spoken to live chat and he advised me that my account is verified so there is nothing more I need to do. I am concerned as still can reverse the funds which is not to good and just wish the withdrawal times were quicker but apart from that superb casino.

Easy layout and easy to naivete. Only thing I liked

Games lag constantly. Get booted out constantly and the system logs you out while you are playing.
I personally found it extremely hard to come even close to there game play percentage and I spent a fair amount.
I would avoid as it doesn't sit right how the games play and the site booting you out at will.

- Live Chat is responding quickly
- NetEnt and Microgaming Slots (at least). Honestly I couldn't tell more positive things

I would NOT recommend to deposit here! The reasons are
- Withdrawals take weeks to be processed
- Additionally the have a pending period of multiple days
- Verification of your account takes also at least 5 days
- You cannot set loss or wager limits
- No bonus offers other to the welcome package
- The Servers are quite slow, sometimes one spin takes up to 30seconds
- Website design looks very outdated
- Very few games (no Play'n'Go, only the bad Quickspin games)

I stumbled across this casino somehow and thought I'd try themy out. They had a nice welcome offer.

Anyway long story short I deposited 20 and ended up cashing out 1000. It took few hours to get thru my bonus but good choice of games to go at and all played well. I've been back few times since with not so much luck but couple times that's been my fault as got up then lost as didn't cash out. I've recommended to couple friends since

Only negative comment I can make is once I withdrew the cash sits pending for 48 hours which in my eyes seems excessive and then took 3 working days to get to my bank so Icashed out weds morn and didn't see cash till following Tuesday so payout time is my only negative comments

I visited PlayGrand's website a few times now and I love the look and feel of the site.

I just received a Email with their new welcome bonus ; 100 freespins + 100% up to €1000. What a great bonus! They have more then 400 games including netent's and ezugi's live casino games.

Since I joined them I keep receiving weekly bonuses and freespins and everytime a new games comes out I received freespins to try the game. I contacted the helpdesk because of a withdrawal issue, and was helped in a correct with way by a very friendly support agent.

No Evolution gaming live casino, no support by phone

I came acrossPlayGrand Casino a few days ago, while I was looking for some welcome bonuses for NetEnt games. Their welcome bonus package is really nice, so I decided to create account here. Before I created account I went into live chat support and asked them if my email address is already registered at their casino. I was not so sure if I already have account at them, since I registered at many online casinos – where I claimed free spins, bonuses without deposit and things like that.

Well the answer was that I do not have any account opened under that address, so I created one. Later I made a small deposit of 20€ and I received the bonus of 200% match deposit. I think this bonus is really great, I have not seen many bonuses with this kind of percent for NetEnt games. But yeah, the W.R is not set so friendly, I had to wager quite a lot.

I played here for about an hour, with my first deposit. Last time when I checked wagering I was at around 50%, but then I lost the money and my gameplay session ended. Sure I came back to them in next few days and I claimed also 2nd and 3rd deposit bonus. I claimed them just because of high value of percents for the bonus. At other casinos, you usually get 50% or 75% match deposit for second payment, but here you can still get 150% which is great.

Well otherwise I had some good time here, but unfortunately without any cash out. I like this casino, but I am not so sure that I will came back again. I already claimed all three welcome bonuses, I had no luck so I will rather play at other casinos where I made some cash outs. But I think I trust them, so I will rate them with 7 stars.

Good game selection, many bonuse offers and good payouts for the games

Slow payout time, bad contact support, wagger is very high. No response to email .

I decided to try a different casino so I went to Playgrand casino. They had an attractive welcome offer and the game choice and wagering were good, but that's where the good things about this casino end.

Made a couple of deposits to them they decided after they had my second deposit to suspend my account without any notification. Contacted support they said they needed documents to verify my account, I informed them I had not had any contact from them about this before suspending my account, documents sent in, waiting and waiting to access the account again. Contact support again apparently everyone who can look at documents has gone home oh and its also weekend so it will probably be Monday before anyone even looks at the documents let alone gets my account back up. The support advisers response to me being unhappy about the situation was to try and end the conversation. Kept saying they sent me an email on the 18th and I check all email daily and there has been nothing from them. Never using this casino again must be the worst service I have had from a casino in a long time.