Hi Sara, I have checked everything and you indeed requested a withdraw on 2016-06-29. This withdrawal was paid to you. After this you deposited again on 2016-03-07. After 2016-03-07 You didn't request any withdrawal anymore so at the moment we have paid everything you requested. Please let me know if I can help you in any other way.
Did you receive your payment, can we close this complaint? Please be aware that if you doesn't respond in the given time frame we will consider your complaint officially resolved.
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