Ag Awards

PlayGrand Casino - My withdraw request disappeared

Complaint Info
Disputed casino PlayGrand Casino
Reason Delayed payment
Amount kr 9000
Inactive user
Posted on July 4, 2016

2016-06-29 i requested withdraw 9000 sek 2016-07-01 my withdraw request disappear it is not shown in pending withdraws or accepted withdraws i also have check my neteller account nothing there too.

Posted on July 4, 2016

Hi Sara, I have checked everything and you indeed requested a withdraw on 2016-06-29. This withdrawal was paid to you. After this you deposited again on 2016-03-07. After 2016-03-07 You didn't request any withdrawal anymore so at the moment we have paid everything you requested. Please let me know if I can help you in any other way.

Posted on July 7, 2016

Dear @sara2020,

Did you receive your payment, can we close this complaint? Please be aware that if you doesn't respond in the given time frame we will consider your complaint officially resolved.

PlayGrand Casino Complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 895 USD avg amount

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