Ag Awards

PlayGrand Casino - Stalling £24,375 withdrawal, No contact

Complaint Info
Disputed casino PlayGrand Casino
Reason Delayed payment
Amount £ 1000
creakybones1958 United Kingdom
Posted on January 25, 2019


I deposited £1000 to Playgrand on 10th January 2019 and received a £1500 bonus.

Once wagering of the bonus was completed I had won £24375 and requested a withdrawal on 13th January 2019

I have heard nothing from them at all and the withdrawal has gone back into my balance.

I have requested another withdrawal for £24375 but still haven't received any contact.

Why won't they tell me what I need to do to get my money? I just want my winnings

Please help


Posted on January 28, 2019

Hi Creakybones1958,

Please be advised to read check your email regarding this matter.


PlayGrand Casino

creakybones1958 United Kingdom
Posted on January 28, 2019

I have and you are talking rubbish, what is the point playing on a casino that refuses to pay out winnings? Might as well just give you all my money and not bother gambling. Please return my £1000 deposit immediately. You state you have done it but you haven't.

You lie, cheat and steal from your customers, which is clear to see from the complaints section on here.

Return my money today please, I want nothing more to do with you.

Posted on January 28, 2019

Hi creakybones1958,

The withdrawal of your original deposit is currently being processed and will be back with you in due course as stated.

Posted on February 1, 2019

Dear @creakybones1958,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

PlayGrand Casino Complaints

  • 8 of 8 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 895 USD avg amount

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