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Platincasino

VERYGOOD 8.39
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Casino is restrected.
AG Coin
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Platincasino Review

  • Completely instant-play
  • Numerous slots, table games, interactive scratch cards, and specialty games available
  • Available in German, English, Finnish and Spanish
  • 24/7 support via live chat or email, with phone callback available
  • Players from several countries are not allowed to sign up
General info & Latest Promos
Website http://www.platincasino.com
Established 2012
Owner Red Rhino Limited Casinos
Casino Promotion Platin Casino: 100% up to €100

Platincasino is an online gaming site with a modern look and wide variety of online casino games. The site is available in three different languages: German, English, Finnish and Spanish. Players at Platincasino can enjoy titles from YggdrasilMerkur Gaming and Blue Gem Gaming in one easy-to-use interface. Platincasino is fully licensed by the jurisdiction of Malta.

Restricted Countries

Due to strict regulatory requirements, Platincasino does not offer games to players who live in the United States, Czech Republic, Turkey, Italy, Ireland, Belgium, France, Israeland Denmark, to name a few. Players who reside in any other country where online gambling is not illegal are welcome to sign up and play.

Virtual Games

The most popular games at Platincasino are its slots, and with such a large selection, it's easy to see why. The site offers numerous 3D video slot titles from Blue Gem Gaming, most of which contain numerous bonus features and quirky themes. Make a fantastic meal in French Cuisine slot, help a fox help the poor in Mr. Good slot, or fight the bad guys Hollywood-style in No Mercy slot. Platincasino also contains even more interesting five-reel slots from Merkur Gaming, including Hocus Pocus slot, Honey Bee slot, Liberty Bells slot, Diamond Casino slot and Gold of Persia slot. Additionally, the list of progressive slots includes titles by Microgaming, NetEnt and Betsoft.

Those who enjoy some action at the tables have a fair selection of card, dice, and roulette games to choose from at Platincasino. The site offers four different blackjack variants, both French and American roulette, baccarat, craps, sic bo, and Tropical Stud Poker, Platincasino's own take on the popular Caribbean Stud. Each game is available in Classic, Pro, and High Roller modes, ensuring that all types of players can enjoy the games.

Players looking for something a little out of the ordinary can choose from Platincasino's wide selection of scratch cards and other specialty games. The site's scratch cards have interactive elements and high-definition graphics that make them much more like a video slot than a typical scratcher. The specialty games selection includes Las Vegas Poker, Bingo Classic, Keno, and Magic Roulette.

There are video pokers available at the casino, as well.

Live Games

Players can try their hand at live table games at Platincasino's live casino, which is powered by Netent and Evolution Gaming.

Mobile Gaming

Platincasino features a mobile casino, allowing players to spin the reels of their favourite mobile slots on their mobile devices, be it a phone or a tablet.

Support

We are particularly impressed with how well Platincasino's customer service department operates. Players can contact the support department 24 hours a day, 7 days a week through the online live chat interface. This method allows for nearly instant contact. Alternatively, players can request a call-back from the casino to their home phone number, or send the casino an email and expect a reply within just a few hours.

Security and Fairness

Platincasino ensures that player data is kept safe at all times through the use of SSL encryption from GeoTrust, Inc., a reputable online security firm. Players can verify that the encryption is working in most browsers by looking at the URL bar on the top. It should feature a padlock symbol that may be accompanied by the words "Wombat IOM Limited (IM)". Clicking on this padlock will bring up more information about the encryption certificate.

The Isle of Man regulatory agency requires proof of fairness in order for gaming companies to maintain their licensing. As such, players can rest assured that they are getting a fair game from Platincasino.

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Platincasino Reviews by Players

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Write a review
Hope000 2 reviews
Germany
Reviewed on November 6, 2019

LIKED

Very good games. And they really pay out winnings. Support ist nice. Deposit Methoden are all good. I play for many years in this casino. And I do it everytime more .

DISLIKED

Nothing I don't like. But the Verification should a little bit faster. Sometimes I wait a week, and than they start the withdrawal. It's a little bit frustration.
PLATINCASINO REPLIED ON NOVEMBER 7, 2019
Dear Hope,

Thank you for your time and your amazing review. So we would like to say thanks from all of us. We do our best to improve our Services, so that you allways have the best experience with us.

Have a wonderful day,

Your Platincasino Team
waldi0909 1 review
Germany
Reviewed on November 5, 2019

LIKED

Really nice casino. Good selection of games and providers. Super fast verification and withdrawal. I got my withdrawal in minutes. Enough payment methods for me ( I like Trustly ). Okay support chat and email.

DISLIKED

When I was verifying my account, I sent the documents with email first as I read from the site I should do it like that. I was wondering what took so long and contacted support that told me I had to upload the documents via my account on the site. After that I got verified fast.
PLATINCASINO REPLIED ON NOVEMBER 7, 2019
Dear Waldi,

Thank you for your kind words and sharing your excellent Feedback ;)

Unfortunately we are not allowed to accept documents by e-mail and therefore we had to ask you to upload your documents directly into your account.

Have a great day,

Your Platincasino Team
Mrmork666 1 review
Finland
Reviewed on November 4, 2019

LIKED

Good game selection, promotions are usually decent in value. Games work and site is easy to navigate and they have MGA license so games should have decent RTP as well.

DISLIKED

Customer support has to be one of the most unprofessional I have ever seen.
They sent a promotion via email saying that cos they are short-listed on AskGamblers awards they are giving out 15freespins to book of Aztec game. Well I went to the site and asked support about it and the answer was that I needed to vote first. It didn't say that in the email so I told the support that and also posted the email to her. What was her answer?`Nothing she closed the chat :D that has to be one of the rudest ways to Handel customer support and I hope that ppl do not vote this one as a casino of the year since there are way bteer ones out there.

Here is the copy paste from the conversation with the support

You:
My 15 Freespins to Book of Aztec dosnt work
Ida:
Willkommen im Platincasino Live Chat. Einen Moment bitte, ich bin gleich für Dich da.
You:
Hello
Ida:
hello,read the email correctly! for this you have to vote or have deposited
You:
We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.
You:
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.
Ida:
lies die email richtig! dafür musst du voten oder eingezahlt haben
Ida:
read the email correctly! for this you have to vote or have deposited
You:
I do not understand any german
You:
where does it say so?
You:
With the AskGamblers Awards coming into the finals we are getting ready and fired up! We never dared to expect to make it this far, and wil the last stretch ahead we want to ask you to help us out!

We have left a little 15 freespin-gift for you as a thank you, and you find them in Book of Aztec.

As we are in the finals we are counting on taking home a medal and if we do make it into the top three then we will have something amazing waiting for you. So help us out by voting us in as the Top Casino 2019!

Click the link below to find instructions for how you can support us, and deposit today to grab another 15 freespins more!


MORE INFORMATION
Bonus conditions: The 15 freespins are immediately available. Bonus money won from freespins must be wagered 75 times, with a maximum payout of €100. The freespins can only be redeemed if there is no other bonus in the account, you can check this here.

This offer is only available to players who have receieved this communication. Any distribution of this offer is prohibited. If these conditions are violated, any winnings will be withheld and we reserve the right to close the affected account.
You:
this is the whole email

Diese Chat-Sitzung ist nicht mehr aktiv
PLATINCASINO REPLIED ON NOVEMBER 7, 2019
Dear Mrmork,

Thank you for your review and your feedback.
We would like to assure you that this behaviour does not meet our high standards and we will sensitise our Customer Support.
As we have seen, you were able to redeem your free spins.

Have a great day,

Platincasino Team

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