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Alderney Gambling Control Commission

The British dependency of Alderney is one of the Channel Islands of the United Kingdom. It is home to the Alderney Gambling Control Commission (AGCC), one of the leading licensing authorities in the international gaming industry. The AGCC was founded in May 2000 and has issued gaming licenses to about 30 online casinos in our listings. Alderney is regarded in the gaming community as one of the most strict licensing jurisdictions with policies aimed at improving transparency and cultivating a good gaming environment.

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Types of Licenses Available

Although they are most well-known for their online casino licenses, Alderney provides licensing services to a wide array of gaming businesses. Prospective business owners can apply for a licence in Category 1 and Category 2 gaming, as well as foreign gambling certificates, core service associate certificates, and hosting certificates.

Category 1 licence is for B2C (Business to Consumer) and it enables preparation and organization of gambling operations and involves registration and verification of players, contractual relationship and management of players’ funds.

Category 2 licence is for B2B (Business to Business) and it enables effecting of gambling transactions, such as operational management of the gambling platform

The AGCC is also one of the few licensing jurisdictions that offers temporary e-gaming licenses for entrepreneurs who do not intend to offer gaming services in the long term.

Application Requirements

Online casinos who wish to be licensed by the jurisdiction of Alderney must be large, stable businesses. The AGCC will only entertain applications for a Category 1 or Category 2 online gaming license after full disclosure by the online casino, as well as a £10,000 fee. After the initial investigation, the Alderney Gambling Control Commission will audit every aspect of the prospective owner's business to prove financial stability. The owner must also prove that all equipment and software used to run the casino is secure and fair. Only after meeting these requirements can the online casino be approved for a license.

Annual Checkups

The jurisdiction of Alderney does not simply issue licenses. After a casino is approved, the AGCC will conduct routine annual audits of the online casino with equal scrutiny to the original application process. The casino must, each year, prove that they are both financially secure and providing a genuine service to players.

List of Licensees

An Alderney license is an easy way to determine if a casino is reliable, so Alderney does its best to ensure all casinos sporting the AGCC seal of approval are genuine. To do this, they feature a list of all licensed casinos on their website (www.gamblingcontrol.org). To see the full list, click the “Licensees” link on the horizontal menu, then choose “eGambling Licensees” from the panel on the left. You can use your browser's search function to search for a particular casino in this list.

Dispute Resolution

For serious player grievances, the Alderney Gambling Control Commission has the authority to act as a mediator between an online casino and a player. This service should be used as a last resort – the vast majority of disputes can be resolved simply by talking to the casino or through an affiliate such as AskGamblers.

To file a complaint against a casino through the AGCC, go to the Alderney Gambling Control Commission's official website (www.gamblingcontrol.org), then select the “Contact Us” link on the horizontal menu. Fill out the form with your complaint, being as detailed as possible. A representative of the Commission will get back to you as soon as possible. Read through the steps listed in the “Player Complaints” section of the “Player” menu to get an idea of how the resolution process will work.

Contact information

Address: The Alderney Gambling Control Commission, 
               St Anne’s House, 
               Queen Elizabeth II Street, 
               Channel Islands
               GY9 3TB
Telephone: +44 (0)1481 825500
Fax: +44 (0)1481 823978
E-mail: [email protected]
Website: http://www.gamblingcontrol.org/

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