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Kassu Casino

GOOD 7.87
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Kassu Casino Review

  • Home to leading software providers
  • Mobile friendly design
  • Lobby is easy to use
  • Lots of payment methods
  • Live chat unavailable for unregistered players
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General info & Latest Promos
Website https://www.kassu.com/en
Established 2019
Owner Genesis Global Limited Casinos
Casino Promotion Kassu Casino: 100% up to $/£300 + 300 Bonus Spins

Kassu Casino is an online casino home to some of the best slots, table games and jackpot games on the market. You’ll be able to enjoy around the clock entertainment with several software providers that include NetEnt, Microgaming, Play’n GO, Yggdrasil Gaming and some others. Players can open the casino instantly through a web browser or members can try their mobile casino instead. Kassu Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to open the casino lobby which is home to over 1300+ games so there is plenty of variety, regardless of tastes. Filters are limited here which means players may need to take some time to find their favourite games. There are many different software providers which include some of the best around like NetEnt, Microgaming and Play’n GO. There are also many jackpot games, including Must Fall Jackpots from Red Tiger Gaming. Titles here include the Immortal Romance Slot, Gemix Slot, Vikings Go Berzerk Slot, Starburst Slot and Pirate's Plenty Battle For Gold Slot

When it comes to more traditional casino games players can also try their luck on some table games such as blackjack and roulette. There are many different variations available as well an assortment of poker games too. 

Finally, there is a small selection of other games too.

Live Casino

Those who are interested in the Live Dealer lounge can enjoy games like Live Roulette, Live Blackjack and Live Baccarat. These games are hosted by real live dealers which can add to the thrill of betting and winning in a more live experience with other players. 

Mobile Gaming

Kassu also has a mobile version of their site as well for players who enjoy gaming on the go. This can be played on most mobile devices such as tablets and smartphones and all members need to play is a compatible mobile browser. No app is required and players can enjoy a seamless experience any time, any where. 

Support

Players who need help and assistance can contact the casino's customer support team. Unfortunately, there is no live chat available here which means players will either need to email the casino for help or telephone customer services. However, once player creates his/her account, the live chat option will become visible and agents will be at player's disposal 24/7. 

Security and Fairness

When it comes to security the casino utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the Internet to the casinos secure server, which is protected by the latest firewall.

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Casino details
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Kassu Casino Reviews by Players

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7deuce20 5 reviews
Ireland
Reviewed on March 25, 2020

LIKED

The game selection is about on par with other casinos so that's something I guess? I am really struggling to find enough good things to say to fill this space. I guess the layout of the site and configuration is ok...

DISLIKED

The VIP section doesn't exist. If like me you play a reasonable amount of money at the casino please don't be enticed here by the so called VIP benefits.
I was told a month ago that my VIP account manager would set up a cashback system on my account... Not true.
I was told that I would receive regular VIP bonuses and match deposit offers... Not a single one ever.
I went to live chat on numerous occasions asking to be contacted by my account manager and literally every time I was told the same thing. "your account manager is working the night shift tonight and will contact you when he's in the office later" never heard anything back. I have since been told that I actually don't even have an account manager assigned yet so these were blatant lies.
Every deposit I have made here has been made under false promises.
Every time you ask them to clarify something that is claimed to be offered to VIPs you get told that they will contact you by email and they never do. Then you're forced to go back to live chat explain what's happening and you get told again that you will be contacted by email. The email just never comes. It's a cycle.
The only thing I have had actually explained was the monthly VIP prize draw. Firstly this doesn't happen every month as was explained, however every now and then players can enter into a competition where players will earn points based on amount of deposits and play and the leaders will receive prizes. Emmmm this is a leaderboard, not a prizedraw. The big giveaway would be the lack of anything being drawn...

Honestly, if like me you come to this site before registering to a new site, please believe what I say as I have nothing to benefit from saying it. This site is not to be trusted. The lies and deception may even be considered criminal. How can you promise benefits to a person spending money there and then never actually give any of the benefits promised?
If they had kept their promises I would have deposited much more than my weekly 200-400 but their conduct is utterly disgraceful.
KASSU CASINO REPLIED ON MARCH 27, 2020
Hello 7DEUCE20,

thank you for taking the time to review us.

We are sorry to see your review and see that you did not appreciate our service, we can see that a lot of bonuses and goodwill bonuses were applied and granted to your account anyway and we can even see that every time that you contacted you ave been always assisted by our VIP team.

We thank you for the feedback you gave us, we strive to always offer the best experience ever, we will work on it in order to improve our selves and our services.

Regards,
Kassu Team
rose89dennie 2 reviews
United Kingdom
Reviewed on March 12, 2020

LIKED

Extremely good at making you feel valued as a customer...... if you win of course. If you happen to win, then I wish you good luck chasing a response and your money.

DISLIKED

Unfortunately this is the second time I'm having to review Kassu but on this occasion the second point I wanted to make people aware of happened after my first.

My first review was made after they had take over 2 months to process a withdrawal despite acknowledging that the KYC process had already been completed. In this time period they had repeatedly ignored 9 emails direct to there customer service and complaints team.

Fed up of being ignored I left them a negative review on here and funnily enough they responded saying the withdrawal had been processed and that if I had any further issues I should contact them. Note: This was a response to the review and not to any of the 9 unanswered emails.

On review of the withdrawal I noticed that I was short changed by £104 (£1043 withdrawal) and on there advice I made contact with them via email. Once again, I have been ignored.

In summary, do not use Kassu.
KASSU CASINO REPLIED ON MARCH 16, 2020
Hello ROSE89DENNIE,

thank you for sharing with us your experience.

Please note that we checked your account and we can see that additional documents have been correctly requested in order to verify your account and unfortunately this some times can take a bit longer than usual. Also, if you have any particular request about your account and withdrawal fee free to contact us and we would be more than happy to assist you further.

Regards,
Kassu Team

themagics92 1 review
United Kingdom
Message
Reviewed on March 5, 2020

LIKED

Had 100% match managed to win £500 from £50 deposit, less than 24 hours and its processed and in my bank account.
Good selection of games. However could benefit more such as blueprint more megaways and higher variance games.

DISLIKED

Search bar is annoying as you need to leave to the homepage to then search for the game you want.
Withdrawals could be faster/able to lock for players
KASSU CASINO REPLIED ON MARCH 6, 2020
Hello THEMAGICS92,

thank you for reviewing us and for giving us your feedback.

Thanks for sharing with us your feeling, we always strive to give our customers the right experience and thanks to reviews like yours we know where we still need to grow and improve our services.

In the meantime, if you need any further assistance or information feel free to contact and we would be more than happy to assist you.

Regards,
Kassu Team

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