Kassu Casino

0
CasinoRank
3.1
Spielerbewertung 14 Bewertungen
Beschwerde-Antwortzeit 2 Tage durchschn.
Wir überprüfen und bewerten Online-Casinos objektiv, dank unseres Casino Rank-Algorithmus, der auf über einem Jahrzehnt Erfahrung in der Zusammenarbeit mit Casinos und Spielern basiert. Zuerst die Wahrheit erfahren. Dann spielen.
Was uns gefällt
  • Kundendienst auf Deutsch
  • Große Spielauswahl von Top-Anbietern
  • Willkommensangebote und regelmäßige Promotionen
  • Verschiedene Ein- und Auszahlungsmethoden
Was uns nicht gefällt
  • Unklare Liste an nicht zugelassenen Ländern
  • Kein Live Chat Support
  • Allgemein
  • Zahlungen
  • Spiele
  • Kundensupport
  • Verantwortungsvolles Spielen

Sprachen

Deutsch, Englisch, Finnisch, Norwegisch

Gründungsjahr

2019

Lizenzen

Malta Gaming Authority - MGA, Britische Glücksspielkommission

Partnerprogramm

Unternehmen

Genesis Global Limited Casinos

Typ

Instant Play, Mobile

Einzahlungsmethoden

MasterCard, Neteller, Trustly, MuchBetter

Währungen

Euro

Auszahlungsmethoden

MasterCard, Neteller, MuchBetter

Auszahlungszeiten

E-Wallets: 0-1 Stunde
Banküberweisungen: Nicht im Angebot
Schecks: Nicht im Angebot
Zahlungskarten: 1-5 Tage
Bearbeitungsdauer: 24-72 Stunden

Auszahlungslimit

2.300 EUR pro Transaktion

Software

Big Time Gaming, Evolution Gaming, Gamomat, Games Global, NetEnt, Play'n GO, Push Gaming, Red Tiger Gaming, Skywind, Skywind Group, Yggdrasil Gaming, iSoftBet

RTP

Nicht festgelegt

Kontakt

Kundendienst E-Mail: [email protected]
Support - Österreich Telefon: 0800802929
Support - Europa Telefon: 00356 27782825

Einzahlungslimit Tool

Setzlimit Tool

Verlustlimit Tool

Zeitlimit Tool

Selbstausschluss Tool

Auszeit Tool

Realitätscheck Tool

Selbsteinschätzungstest

Auszahlungssperre

Selbstausschluss Registrierungs-Teilnahme

Nein

Kassu Casino ist eine Online Casino, dass 2019 von Genesis Global Limited gegründet wurde. Auf der farbenfrohen Webseite der Spielothek findet sich eine recht große und vielseitige Auswahl an Online Spielautomaten. Die Spiele kommen von mehreren Entwicklern, unter anderem auch von NetEnt, Microgaming, Red Tiger Gaming und Play´n GO. Lizenziert und reguliert wird das Unternehmen von der Malta Gaming Authority. Alle anderen Informationen über Kassu können Sie in unserem Online Casino Test nachlesen.

Nicht zugelassene Länder

Aufgrund unterschiedlicher Glücksspiel-Gesetze können sich Spieler aus bestimmten Ländern derzeit kein Konto bei Kassu eröffnen. Zu diesen Ländern gehören: Vereinigten Staaten von Amerika, Frankreich, Spanien, Türkei, Australien, Griechenland, Belgien und andere.

Eine vollständige Liste aller der eingeschränkten Länder finden Sie in den allgemeinen Geschäftsbedingungen der Spielothek leider nicht, somit wäre es ratsam sich an den Kundendienst zu wenden, bevor Sie sich Entscheiden ein Konto hier zu eröffnen.

Bitte beachten Sie, dass es stets in Ihrer Verantwortung als Spieler liegt, sich darüber zu informieren, ob Glücksspiel in Ihrer Gerichtsbarkeit erlaubt ist.

Online Spielautomaten

Anders als in anderen Spielotheken, sind Online Spielautomaten das Kerngeschäft der Kassu Spielothek, was für Sie als Spieler bedeutet das viel Mühe und Arbeit in die Slot-Sammlung gesteckt wurde. Dafür bürgt auch, dass die Spielothek mit zahlreichen Entwicklern zusammenarbeitet, von denen allen gut bekannten Namen in der Industrie sind.

Die Spiele sind in Kategorien unterteilt, was Ihnen das Navigieren durch die Sammlung erleichtern wird. Die Spiele können auch nach Entwickler filtriert, aber auch über eine Suchfunktion gefunden werden.

Ob Sie nun ein neuer oder schon ein erfahrener Spieler sind, einen Blick in die Kategorie „Beliebte Spiele“ zu werfen ist immer eine gute Idee, dort finden Sie nämlich Spiele wie Starburst, Gonzo´s Quest Megaways und Sweet Bonanza die schon seit Jahren beliebt bei den Spielern sind – was für deren Qualität spricht.

Mobile Spiele

Alle Spiele, wie auch die gesamte Webseite, sind auch für mobile Plattformen optimiert und können so auch von Smartphones oder Tablets aus aufgerufen werden. Stellen Sie nur bitte sicher, dass Sie einen kompatiblen Browser benutzen.

Kundenservice

Den Kundenservice erreichen Sie hier über Telefon oder E-Mail. Live Chat wird leider nicht angeboten. Es freute uns aber zu sehen, dass der telefonische Support auch auf Deutsch angeboten wird! Öffnungszeiten sind nicht angegeben, somit ist unklar, ob das Team immer verfügbar ist oder nicht.

Sicherheit und Fairness

Die Sicherheit der Spielerdaten wird gewährleistet, indem SSL-Verschlüsselungsprotokolle eingesetzt werden, die Daten und Informationen vor Übergriffen schützen. Es handelt sich dabei um dieselben Protokolle, die auch in Banken und anderen Finanzinstituten eingesetzt werden, um so die Transaktionen abzusichern.

Die Fairness aller Spiele in der Spielothek wird gewährleistet, indem Zufallszahlengeneratoren eingesetzt werden, die sicherstellen, dass alle Resultate immer zufällig gewählt werden und somit alle Spiele komplett fair sind.

Online Casino Test: Kassu

Kassu ist eine der Online Spielotheken, bei der Sie sich schon beim ersten Besuch wie zuhause fühlen. Das spielerische und farbenfrohe Design ist sehr einladend, und die gesamte Webseite ist sehr nutzerfreundlich. Sie ist auch sehr transparent, da Sie alle Informationen über die Spielothek ganz einfach finden können.

Das Spielangebot ist ein großes Plus, denn die Sammlung ist nicht nur groß, sondern auch vielseitig mit Spielen, die von zahlreichen namhaften Entwicklern kommen.

Leider hat die Spielothek derzeit keinen Live-Chat Support und die Öffnungszeiten sind nicht angegeben sind. Wenn Sie aber mal auf Fragen oder Probleme stoßen sollten, wird Ihnen bei Kassu schnell geholfen.

Bei Kassu gibt es auch einige Willkommenspakete, wie auch regelmäßige Promotionen und Bonusaktionen, die Ihnen das Spielen sicherlich versüßen werden.

Spielerbewertungen

3.1
14 Bewertungen
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Datum
Relevanz
Spielerbewertung
Cheslop
9. Dezember 2022
1

Sign up was a very fast process so i could get playing straight away, withdrawals are very instant and the wide selection of games is great for people that enjoy gambling.

The fact that I withdrew nearly 4 weeks ago and still haven't received it is a joke. You can't call the telephone number and live chat has now been removed. All I keep getting from emails is its under the correct department bla bla bla. I don't know why I can't just get my money, if the moneys not in by next Wednesday then I will be contacting bank to get the deposits back.

Kassu Casino
19. Dezember 2022

Hi CHESLOP,

Please be informed that your withdrawal has been released on 18/12/2022

Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.

Regards,
Kassu Casino Team

jerome03
30. April 2022
7

Kassu Casino lacks some games that are popular on the internet. That is why I hate seeing a lot of these ads online since there are some games that cannot be found in their directory. Still, this site does offer a bit of an advantage when it comes to loading speed at least. There is more to expect for the site as they keep on working out the changes that can be done in the long run. They might actually need some budget to work this out and make a change in their designs, user interface, and others.

I only put 7 because I think that they can still improve a lot when it comes to their games. As I said before, they should just work this one out and put some changes when it comes to their selection of games. I think they could also put up some designs and make some changes based on the trends of modern casino sites. There are many others who will keep on working with the fact that there are some others who have a different approach to the design of the site, but I think this could use a rebrand.

Kassu Casino
5. Mai 2022

Hi Jerome03,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Our team is always striving to provide the best gaming experience to our customers, and we appreciate the feedback you suggested.

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Kassu Casino Team

Dbedford84
17. Oktober 2021
3

Easy sign up process. Wide selection of games from various providers. There is multiple deposit methods and navigating the site is easy. Return to player is OK, and the overall look is good

Verification process is a joke. No real people to talk to on live chat function just a bot that tells you to use the contact form. As with others above with others, made a withdrawal request a week ago. Was asked to verify. Sent off everything they asked for, they then wanted more. Which I provided but they constantly state they can't see it clearly which is ridiculous as it is quite clear. Everytime they request a new document they add another 72 hour wait period onto it for it to be looked at. 7 days for verification is a joke when other sites can do it instantly. Still waiting on my pending withdrawal and likely won't use them again after this

Nachricht
Kassu Casino
19. Oktober 2021

Hi DBEDFORD84,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.

We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.

We do our best to try and get the document verified for our customers as soon as possible, however on certain occasions there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.

Please be informed that your withdrawal has been released from our end yesterday 18.10.2021, kindly allow 3 to 5 working days for your bank to process and reflect these funds in your bank account.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

lilem8719
7. August 2021
5

Easy profile set up and great wide selection of games to choose from. Excellent bonus opportunity's and the customer service from the chat team is good.

Like others I have been waiting for my account to be verified over the casino's policy of 48-72 hours contacted customer service and have uploaded my documents several times still awaiting verification so I am able to play again and withdrawal of winnings has been put on Hold which is disappointing. Overall great online casino will keep you updated on the issues I have had when they have been resolved.

Kassu Casino
10. August 2021

Dear LILEM8719,

Thank you for taking the time to leave us your review.

We have looked into your account and can confirm that your withdrawal has been scheduled to be released today for you.

Please allow up to 5 working days for the funds to show in your account.

Regards,
Kassu Team

Fiekie247
1. August 2021
7

Kassu casino belongs to the popular Genesis Global Limited casino group and I recently started playing at a few of their casino brands. I think mainly because they have that e-wallets exclusion claiming welcome offers made me less interested, as Skrill and Neteller was the only deposit option I used at the time.

I am evolving with other payment methods such as much better and bank transfer and Kassu offered bank transfer with my local bank to make deposits and claim the welcome offer. They have a great welcome package of 100% and 300 free spins split over 10 days of course. I am not going into the dislike of this deposit offer, but I am getting used to 30 free spins per day for a chance to win.

I made my first deposit with bank transfer and funds were added to my account successfully with the bonus amount added as well, so all good. My first batch of spins was ready, they are issued on a pre-selected game like Starbust, Fairy Tale Legends, Gonzo's Quest, and another.

I had a good run and almost completed wagering with my deposited funds and bonus but busted. Wagering on their bonuses is x40 the bonus amount and seems to be very fair at least. I am trying up until today to win something with my free spins that have been issued daily.

They have a lot of slots from Relax Gaming, Big Time Gaming, Netent to name a few, and a live casino as well. They have some slots that are excluded from gameplay, but you can play with your real funds while wagering, just the bonus amount is deducted from your balance.

I did not speak to live chat yet, as there was no need. I had good experiences with their sister website Casino Joy, especially with withdrawals, so I assume I am in good hands. If I experience something bad in terms of withdrawals I will be sure to come and update here.

Nachricht
Kassu Casino
2. August 2021

Dear FIEKIE247,

Thank you for taking the time leaving us this review.

Should you have any further queries, please do not hesitate to contact us.

Kind regards,

Kassu Team

smellyanne92
14. Juli 2021
1

Very good games ect
Easy to use loads of games from live games to slots something for everyone, nice set out, very quick deposits.

Withdrawal times is very bad an verification is to told me take 72hrs been waiting a week, still no joy in my opinion not very good no live chat.
Phone not work there's posts all over Facebook saying same as me, feel like I've been forgot about I am due have my baby this week an this stress is not good.

Kassu Casino
16. Juli 2021

Dear SMELLYANNE92,

We have looked into your account and can confirm that after your account was verified on the 15/07/2021, your withdrawals were released. Please allow up to 5 working days for the funds to show in your account.

Regards,

Kennedie15
12. Juli 2021
1

Been waiting since 27th June for my withdrawal of 5k, account was verified on 5th July where l was told my withdrawal would be processed in 1-3 working days. Now 12th July and still no money in my bank. Customer services keep telling me withdrawal is in final stages??????

Kassu Casino
16. Juli 2021

Dear KENNEDIE15,

We have looked into your account and can see that your withdrawal was paid out on the 15/07/2021. Please allow up to 5 working days for the funds to show in your account.

Regards,
Kassu Team

Lambt5
1. Juni 2021
1

Good selection of games. User friendly website, as well as a mobile friendly website. Sign up process was straightforward. On the face of it, a good casino.

After making two withdrawals, I was requested to provide verification documents. I did this immediately. 5 days later still no money nor am I verified after it states it will take up to 72 hours. The agents on the live chat can’t help because it is a different department, so I am left in the dark. It seems like a common theme. Why not ask for verification when deposits are made? That way people won’t get so annoyed with having to wait a ridiculous amount of time to receive their own money.

Hopefully I won’t have to wait 3 weeks like other people have.

Kassu Casino
18. August 2021

Hi LAMBT5,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.

Understanding your frustration, please let us point out that sometimes, the verification process and the checks performed randomly on a player’s account can take a bit longer than usual, but once completed you would be notified via e-mail straight away.

We can see that your documents have now been verified and any withdrawals have been paid out.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Kassu Team

Gilver
31. Mai 2021
1

This site has a great selection of games, easy to navigate and site works well. Depositing is simple. Good bonus upon sign up. Had some great wins on here too.

The withdrawal times and verification process are ridiculous. I waited 3 weeks for my verification to be processed and my withdrawal paid out. Recently also have another withdrawal that hasn’t been processed in over 5 days to which I’ve now made a complaint. Customer service is practically non existent, phone number goes straight to a machine telling to write in - what’s the point in that?! The live chat has now been replaced by a bot and won’t connect you to a person. They also haven’t been returning my emails sent to customer support.

It’s a real shame because I’ve had some good wins and like the games but it’s far too much hassle trying to get the money you are owed from them.

Kassu Casino
1. Juni 2021

Dear GILVER,

Thank you for taking the time to review us.

Apologies to hear about your experience with your verification process. Unfortunately this can sometime take longer than anticipated on some accounts.

We have looked into your account and can confirm your withdrawal was paid out today. Please allow 3-5 working days to receive the funds in your account.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Kassu Team

Polar29
27. Mai 2021
3

Good choice of games. Easy sign up process. Good welcome offer. Up to date game selection. Easy site navigation. Clear details about your balances and wagering progress.

Withdrawals not processed in a timely manner, no communication from site customer service, chat bot instead of live person. Phone number existing but no one will speak to you only answer machine tell you to write an email which is pointless as no one will reply to you.

Kassu Casino
1. Juni 2021

Dear POLAR29,

Thank you for taking the time to review us.

Apologies to hear about your experience in contacting us. We are currently experiencing a high volume of traffic which has resulted in some delays.

Should you wish for us to look into your account please send an email with your request to [email protected] and we can have your query looked into.

Regards,
Kassu Team

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