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GoodWin Casino

VERYGOOD 8.49
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

GoodWin Casino Review

  • Mobile-friendly
  • Leading software suppliers
  • Live chat available 24/7
  • Games proven fair
  • Multiple country restrictions
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General info & Latest Promos
Website https://www.goodwincasino.com/en/
Established 2018
Owner Nero Media LP
Casino Promotion GoodWin Casino: 200% Match Deposit Bonus

GoodWin Casino is an official online casino that aims to provide fun, yet safe gaming environment. The casino is a home to some of the most popular online slots, table games and live games, that run on the leading software platforms, such as Microgaming, NetEnt, Playson, Quickspin and Endorphina. The website is available in English, German, Finnish and Russian, whereas players can access their favourite releases at home or on the go. GoodWin Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are certain restrictions when it comes to opening an account at GoodWin Casino. More precisely, the residents who live in France, Italy, Spain, the United States, and the United Kingdom will not be able to open an account at the casino. 

Virtual Games

GoodWin Casino is a home to a wide range of video slots that run on some of the leading software platforms, like NetEnt, Microgaming, Playson, Pragmatic Play and Betsoft, to name a few. Also, there is a search engine to help players find their preferred games. The most popular releases include titles like Immortal Romance slot, Gonzo’s Quest slotDragon Shrine slot and Dia de Los Muertos slot.

Table games selection at GoodWin Casino is various as well. Those who prefer Roulette can master the wheel with an alternative like French Roulette; blackjack enthusiasts can try out American Blackjack, whereas baccarat lovers can play Baccarat Gold. 

In addition, there are other variants of video poker, like All Aces Poker, Jacks or Better, Aces and Faces, and Fruit Poker.

Live Games

Likewise, GoodWin Casino features a live casino, where members can enjoy the thrill of playing games against live dealers. In particular, the collection of games includes different variants of live baccarat, live blackjack, and live roulette. 

Mobile Gaming

Those who prefer playing on the go can take advantage of GoodWin’s mobile casino. The mobile version of the website is easy to access, all players need to do is open the casino using compatible smartphones or tablets, to access their favourite releases. 

Support

In case players at GoodWin Casino encounter any issues, they can contact the friendly customer support team. More specifically, the customer service representatives can be reached via telephone, email and live chat, which is available 24/7. 

Security and Fairness

GoodWin Casino utilises the most advanced security and encryption technologies available, to ensure that players’ transactions. Therefore, players can rest assure their financial information is completely safe and secure. 

All games at GoodWin Casino are periodically tested on fair play and payments statistics, by the international organisation eCOGRA. Also, the game data and results are encrypted via integrity monitoring system and a digital signature that guarantees non-interference in the game process. The use of a Random Number Generator and complex mathematical algorithms ensures objectivity, independence and randomness of every game.

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GoodWin Casino Reviews by Players

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Doobz 10 reviews
Sweden
Message
Reviewed on February 27, 2020

LIKED

Nice selection of slots, pretty good first deposit bonus on 200%. Even on deposit 2-5 you get 50 % and some free spins also. Pretty fast responding in chat when they are there.

DISLIKED

Well, I have lost 350 euro there and never really had a good win. So after I lost 300 euro I told them I wanted to close my account. They wouldn't let me do it through chat and told me to email. I did and the response took a long time, only to be asked why I want to close my account.

I told them I lost too much so close it please. No response back. I went in chat tonight to ask them why it's not closed yet. She told me I have to wait. So that made me lose another 50 euro. These 50 euro I now want back.

The way they deal with closing accounts is extremely bad, and we should question if they really should have their license with MGA?
GOODWIN CASINO REPLIED ON FEBRUARY 28, 2020
Hi DOOBZ!

Thank you for writing here about this.

I'm sorry if our answer took a little longer than usual. I should note that we have living people and a large flow of requests, which is probably why your case has dragged on for a bit. You should also understand that we cannot process all applications at one time, and once you decide to stop the game, you should wait for an answer from us and not continue the game.

In fact, all you had to do was write to our mail asking you to close your account and explain why you decided to do this.

I hope your problem has been solved and at the moment your account is closed, if this did not happen, I will ask you to write to our mail marked ASKGEMBLERS - account closure.
mr__ister 2 reviews
Sweden
Reviewed on February 11, 2020

LIKED

Decent number of providers. Pretty easy to deposit and also possible to deposit with crypto currency. They claim to have easy withdrawals however I never got so far.

DISLIKED

Deposited towards an activated 200% bonus, however, never received the bonus. Played through a table games sessions instead.

I then saw that the 200% bonus was still possible to choose, which I did once more - and deposited yet another time and same thing happened - did not receive the bonus.

Contacted support but they only offered a 50% bonus instead, which was not interesting. They claimed that I had to ask for the bonus to be activated after deposit and since I deposited twice the first 200% was forfeited (even though it was still pickable during deposit). I asked for a refund on my second deposit but they said that I need to pay 20% in withdrawal fee.

I've never been treated this bad in any casinos and I think I've played at least 50 different casinos.

Please avoid this casino.
GOODWIN CASINO REPLIED ON FEBRUARY 18, 2020
Hi MR__ISTER!

I am sorry that you encountered such problems while playing in our casino.
But I would like to emphasize that our support service and chat work very correctly and always convey all the information to our players. In your case, if you did not receive a 200% bonus after the first deposit, you should have contacted the support service right away, and not start playing and make the next deposit. I am sure that after contacting the support service, you would have credited this bonus without any problems.

As for the fact that you wanted to cancel your second deposit, unfortunately this is only possible with a commission of funds, since we also incur losses when players make such operations. According to our rules, in order to withdraw funds (as in any other casino), a player needs to play at least a little money, so that we can approve the withdrawal of funds (there are many reasons for this). I can understand your dissatisfaction, but let me say that this is a standard procedure in all casinos, not just ours.

Once again, I would like to emphasize that if, after the first deposit, you turned to chat, your problem would be solved and in the future you would not have such impressions.

In any case, I thank you for your feedback, since we value the opinion of each player.
kmb313 1 review
United Kingdom
Reviewed on January 16, 2020

LIKED

Great slot games, It has great bonuses and lots of them there are all the famous providers, quick withdrawals. Friendly staff. Great casino slot games, easy to move around the pages. It has great bonuses.
GOODWIN CASINO REPLIED ON JANUARY 21, 2020
Hi KMB313!

It's nice to receive such messages from our players. Thanks.
We will continue to try to improve our casino)

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