GoodWin Casino

Delayed withdrawal of 200 EUR

€200

Hello,
I made a deposit to this casino after receiving an email offering some free spins for a deposit. As I used to play at this casino in the past, I was not suspicious that something might go wrong. I managed to win 200 EUR and tried to withdraw 10 EUR just to check if they withdrew as quickly as they used to in the past. Unfortunately, the withdrawal was cancelled a few days later with a weird reason. I deposited using LTC and wanted to withdraw to my LTC wallet as well but I can see information that it was cancelled because the minimum withdrawal is 0.001 BTC. As there is nobody ever available on their chat and nobody has answered my emails for a week now I managed to contact someone from this casino on their Telegram and was assured that I would get my withdrawal of 200 EUR within 24 hours which has never happened. This person stopped responding to my messages as well. He assured me that he passed on the withdrawal request to their financial department though. I have recently requested a withdrawal of 200 EUR in their cashier and even made another deposit to show my good will. I am afraid that I got scammed. Could you help me, please?

Missing funds from casino for almost 3 weeks

€200

I've been playing on goodwin for quite a while and never had any troubles with deposits and withdrawals before but this time is very different.

On 29th of April I took a bonus, and as the terms stated i withdrew 200$. A few days went by processing my withdrawal but it finally got the successful stamp in my transaction history.. but the money never showed up. I've written several chat supports and been in touch with casino manager which excuses themselves with a technical issue on withdrawal system, and is unable to set a time frame on this issue. I even offered to make an account on several of their other payment options but nothing apparently works.

As of yesterday the casino manager stopped replying on my emails that's why I'm making a complaint here.

I hawe been playing at goodwin casino without wining/whitdrawing for a long time, on tuesday i made again an deposit whitout bonus and totaly i manage to get my balance to 5400 euro and after a few atempt i gat my account verified on friday, i had to give them proof of 2 visa cards and my Skrill Account..i also added a dockument with my bank account proof with IBAN etc.
After accepted verification i made a whitdrawel of 900 euro thru my Visa card and i gat that saturday, wery fast and good
I then hawe 4500 euro ledt on my account and i then made 2 another whitdrawels on 900 euro each, this morning i gat a mail saying the payment was declined bye payment system and they ask me for my card information to trye to do the transfer manualy
I told them that i wouldent like to send that in a mail and offered them to send it to me by bank transfer or Skrill, witch they adverise they have on their site,2-3 houers whitout a feedback went so i also sent them my card information
I sent back to them that i realy woldent like to send that in a mail
I hope their intention is still to pay me but if the speed of this communication will go forward with 1 mail every 24 hoer this will take weeks since my intention is to get out 5 times the 900 euro i have there ,becase of Norwegen tax rules
Ask gamblers have helped me with success in many other cases i have had in the past so once again i turn to them to get my money

$200

Staling with my payouts

Didn't process my withdrawal after days of waiting

€4,500

good day! Faced such a problem Goodwin does not withdraw my funds for about 3 days. Support answers in monosyllables. At the moment, the security service is checking your account. This is a common type of game activity check before starting the payment process. In particular, the requested information is expected from the provider to obtain the final data.(с) the same answer every day. The withdrawal amount is quite small 9700 RUB ( 136 $)

Deliberately misleading players and accepting players from restricted countries

$136

Goodwin is a casino where I have spent 110 euros. As a Dutch person it was possible to create an account here, but later I found out that this should not have been possible. This is stated in their terms and conditions and those of their licensor.

So i would like to ask the casino to follow the terms and give me back my deposited money. And in the future block Dutch players from their website.

Paid only part of my winnings

€110

Hi it was over a year ago. I left a complaint in one forum but the representative did not answer it. Here I am writing the truth here through a translator so sorry if something went wrong google. Here is my complaint. I won about 1,100 dollars from them, of which 150 dollars were paid to me in three parts. I waited for weeks for weeks, they were not canceled and they were not withdrawn, and the chat did not always work. But when it turned out to get in touch with the chat, they started to write which algorithms how much to pay and how much to take. After that I still made a deposit, I wanted to check with them constantly or not. I make a deposit, win and back pulling the win back and most of it is taken away, they withdraw part of the win to me. . They changed the terms and conditions on the go and did not pay money. Now I looked at the rules of these rules already and no, they add them when it is profitable. So they don’t pay the players changing the rules when they don’t want to pay these points in the conditions they didn’t find for which they didn’t pay me. I’ll attach the box office screenshots. I ask you to help me in this situation and return my 950 dollars to me

Closed my account and not returning my winnings or deposits

$950

I was playing in GoodWin casino for a few weeks, i made a lot of deposits during this time. One day i encountered a problem that i can't deposit money to my account and i created another account just to check if the problem persists. After that it turned out that there was a bank issue, i also contacted GoodWin team about that question and they answered that bank rejected a transaction. After few days in a weekend i tryed to deposit money to my account again and everything seemed fine, i made a lot of deposits and won some money. After that i tryed to withdraw that money and they asked for my passport copy and a selfie with a passport. I did that, and after that they disabled my account and they don't want to return my winnings or my deposits. When i was making a lot of deposits there was no problems at all, i was chatting with them about that deposit problem and etc. I also asked them to remove my duplicate account with which i not made any deposits and not playing any games or bonuses. But they left this account and disabled my account in which i won some money and made a lot of deposits. Please return my money.

GoodWin Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $901

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

GoodWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

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Player Rating

8.4/10 ● 75 reviews

Top Reviews From Our Players

mattfay44

1/10

Appalling Casino!!!!
I made a deposit of 30 euros 5 weeks ago and the funds never reached my goodwin account. I have messaged goodwin every other day since I made the deposit! The money was taken straight from my bank account and I have provided proof to goodwin by bank statement and merchant confirmation. I just get the same old reply every time I message goodwin. "The financial department is dealing with it and the funds will be available soon".
I have play at many online casinos and I have never experienced anything as poor and pathetic as this!!!

Hello MATTFAY44! I looked at what happened to you. The fact is that your money did not reach us if you made a deposit. The finance department has requested a bank statement from you, where this transaction is clearly visible. You have sent a statement where there are no transactions at all for this period. From this screenshot, it is impossible to determine what happened. Please, if you want us to understand the situation, send us a bank statement where you can see the transactions for that day (the day of the deposit).

GoodWin Casino 5 years ago

Missfeye

1/10

It's been 14 days since I made a withdrawal, and even though the withdrawal stands as successful I haven't received my winnings yet.
Goodwin excuses themselves with an issue on withdrawal system and I should just be patient, and is unable to set a time frame on this issue.
I receive no info on this issue from casino at all, only when I go in chat or write casino manager I get replies filled with bad excuses.

Hello MISSFEYE! Thank you for writing. As I can see, your problem was solved and all the money was paid. We apologize for the inconvenience, but sometimes there are times when there is really little that depends on the casino, in connection with the recipient's bank, there may be delays. I hope this did not greatly affect your impression of the casino, because we try to please our players.

GoodWin Casino 5 years ago

sasuke87

10/10

I have been playing here for several months and I can say that the level of customer service at this casino impresses me! Thanks for your quick replies and bonus suggestions.

The problem was only at the beginning of my game, when I went through verification, it turned out a little long, but I myself was to blame, I have not found any other minuses yet.

Hello SASUKE87! Thank you for writing. We are glad that you have extremely positive impressions of our casino, we are trying to work as best we can :)

GoodWin Casino 5 years ago

Hashtageatme

10/10

The casino has just got a heap of new providers which makes it even better! Not to mention their withdrawals are quick, depositing is a breeze and I've won a fair few times with these guys! But my favourite thing about Goodwin is their support team! They are absolutely amazing and they are also so very generous with no deposit bonuses! 10/10!

Nothing :) I think they have been nothing but awesome! I haven't had any issues with them like I have had with some other online casinos!!

Hello HASHTAGEATME! Thanks for your feedback! I am glad that you really enjoyed playing with us, that is why we are trying. Indeed, we try to approach each client individually and reward active players with no deposit bonuses. Thank you again for your pleasant review and wish you good luck!

GoodWin Casino 5 years ago

Mateusz

10/10

Everything at the highest level. Withdrawals are always quick. I've never had problems with large withdrawal sums. Customer service is very nice, cares about the players. I often receive emails with personal bonuses.
I recommend and give deserved 10 stars! The best place to play <3

Hello MATEUSZ! Thank you for taking the time to leave a review about our casino. We try to communicate with our players and make our service better.

GoodWin Casino 5 years ago

polux28

10/10

I have been playing here for several months and I can say that the level of customer service at this casino impresses me! Thanks for your quick replies and bonus suggestions.

The problem was only at the beginning of my game, when I went through verification, it turned out a little long, but I myself was to blame, I have not found any other minuses yet.

Hello POLUX28! Thank you for your pleasant feedback. We really try to communicate with each client so that they are satisfied after playing with us. As for verification, this is a standard procedure like any casino. We are obliged to request documents, as this is part of our rules that are spelled out. As I understand it, everything went well for you, so in the future you will be able to play calmly without any problems.

GoodWin Casino 6 years ago

pleeasegiveit

10/10

Fun games. Wide variety of games. Very easy to talk with live chat if needed. Staff both online chat and email support are pleasant. Quick responses by email. Will be my go to sight. Withdrawal process very easy.

So far nothing bad about this casino. Nothing bad about support. Nothing bad about games available. Withdrawal very smooth. Sometimes links do not work, but they quickly provide up-to-date mirrors by mail.

Hello PLEEASEGIVEIT! Glad that you like our casino. Thanks for your positive feedback! As for the mirrors, yes, you can always find out the current links from us, this is not a problem.

GoodWin Casino 6 years ago

malyeez

10/10

Casino was originally recommended to me by a friend. In comparison to others, new site but already an okay collection of games. Campaigns are interesting especially since they're noted by the sidebar. Was slightly worried by the withdrawals but they were processed without a hitch.
Nice design that I liked right away.

More providers on games would not hurt. It is also a good thing that they have an option to sort the slot games. I didn't understand a bit how to work with a live chat, because there is a bot and a live person and it took a lot of time.

Hello MALYEEZ! We are very glad that you liked our casino, it is nice to hear such reviews from players. As for the variety of providers and slots - we are working on this and more and more new providers are gradually appearing, so I hope that soon there will be all the providers that you love so much!

GoodWin Casino 6 years ago

Hachana

9/10

This is the best casino I have known. You will find slot machines from several of the most famous and reputable providers. You will also find the live casino with daily and weekly tournaments with important prizes and bonuses galore. A wonderful discussion team that I thank all, especially Stewart, Maria, Anastasiya and Samuel who are kind and always available 24/24.
You will also find a long list of deposit and withdrawal methods at the end. I advise you to visit this wonderful casino.

Hi HACHANA! We are pleased to receive such messages, for this we are trying. I'm glad you appreciated it!

GoodWin Casino 6 years ago

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