Mark all as read

Settings

Notifications
Casino Complaints

Paid only part of my winnings


Hi it was over a year ago. I left a complaint in one forum but the representative did not answer it. Here I am writing the truth here through a translator so sorry if something went wrong google. Here is my complaint. I won about 1,100 dollars from them, of which 150 dollars were paid to me in three parts. I waited for weeks for weeks, they were not canceled and they were not withdrawn, and the chat did not always work. But when it turned out to get in touch with the chat, they started to write which algorithms how much to pay and how much to take. After that I still made a deposit, I wanted to check with them constantly or not. I make a deposit, win and back pulling the win back and most of it is taken away, they withdraw part of the win to me. . They changed the terms and conditions on the go and did not pay money. Now I looked at the rules of these rules already and no, they add them when it is profitable. So they don’t pay the players changing the rules when they don’t want to pay these points in the conditions they didn’t find for which they didn’t pay me. I’ll attach the box office screenshots. I ask you to help me in this situation and return my 950 dollars to me

Disputed Casino GoodWin Casino
Amount $950

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Now the question is finally closed. I got the conclusion. Many thanks to everyone who dealt with this issue.
User name loyalty-level-2
Yesterday a representative of casaino contacted me. We talked came to a mutual decision on the amount of winnings. I have credited money to the casino balance. I made a conclusion. And the day no one does not display the chat does not work, there is no answer to the letters. According to their rules, the withdrawal is 0-24 hours. But the conclusion does not come from yesterday.
User name

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

GoodWin Casino Complaint Stats

Resolved 8 / 8
Avg. Amount $901
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

GoodWin Casino Complaints

See all complaints for this casino