Complaint #18 GoodWin Casino

Didn't process my withdrawal after days of waiting

By Dmitry P.

6 years ago

good day! Faced such a problem Goodwin does not withdraw my funds for about 3 days. Support answers in monosyllables. At the moment, the security service is checking your account. This is a common type of game activity check before starting the payment process. In particular, the requested information is expected from the provider to obtain the final data.(с) the same answer every day. The withdrawal amount is quite small 9700 RUB ( 136 $)

Disputed Casino GoodWin Casino

Reason Delayed payment

Amount $136

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that GoodWin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

GoodWin Casino

• Representative

6 years ago

Hello.

The gaming activity of this user raised suspicions of fraudulent activity. We submitted a request to the provider to check this player for Opposite Betting. According to information received from the provider, Opposite Betting confirmed that these actions are regarded as fraudulent, therefore the player’s account was blocked without the right to recover in accordance with the rules of the casino. Also, the forum administration was presented evidence (an official response from the provider).

no1likeus

• Russia

6 years ago

I did not break any rules. please provide me with specific information on my violations . otherwise it seems like a hoax

GoodWin Casino

• Representative

6 years ago

Most likely in the letter we made a mistake by writing about roulette, of course we are talking about playing in baccarat. I agree with that.

In general, we received confirmation from the provider that the game was unfair. We passed all the necessary information to the askgamblers

As for your deposits, please read the rules 7.9, 7.21, the entire section 9, 9.5 (!) 9.6 (!), 11.1 and subparagraphs (!)

GoodWin Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $901

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

GoodWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.

GoodWin Casino Complaints

See all complaints for this casino

Non responsive and €520 withdrawal stuck pending

I have a 520 euro crypto withdrawal pending for a week.

The casino is completely unresponsive. The number on their site for calling does not ring, the support box when you send an email says 'unable to send' I have also sent emails but no response. I have joined the telegram they have but it seems to have been inactive since Oct 21? I have uploaded KYC but had no emails back.

I am unsure what else to do in order to get in touch with this casino?

Please can you help?

Rejected

€520

Delayed withdrawal of 200 eur and unresponsive support

I have deposited 20€, and managed to win 200€.
After that I was trying to withdraw, without success. Contacted them on Telegram, as live chat is not connecting you to human.
They are not really able to say anything there.
He said I’ll get my funds within 24 hours (it was already 20 hours after my withdraw request when I contacted them again).
It did not happen, now after 48 hours I have tried to contact the person on Telegram again, but he does not seem to have any information.
So left without contact, and payout is still ‘’under review’’

Resolved

€200

Delayed withdrawal of 200 EUR

Hello,
I made a deposit to this casino after receiving an email offering some free spins for a deposit. As I used to play at this casino in the past, I was not suspicious that something might go wrong. I managed to win 200 EUR and tried to withdraw 10 EUR just to check if they withdrew as quickly as they used to in the past. Unfortunately, the withdrawal was cancelled a few days later with a weird reason. I deposited using LTC and wanted to withdraw to my LTC wallet as well but I can see information that it was cancelled because the minimum withdrawal is 0.001 BTC. As there is nobody ever available on their chat and nobody has answered my emails for a week now I managed to contact someone from this casino on their Telegram and was assured that I would get my withdrawal of 200 EUR within 24 hours which has never happened. This person stopped responding to my messages as well. He assured me that he passed on the withdrawal request to their financial department though. I have recently requested a withdrawal of 200 EUR in their cashier and even made another deposit to show my good will. I am afraid that I got scammed. Could you help me, please?

Resolved

€200

Missing funds from casino for almost 3 weeks

I've been playing on goodwin for quite a while and never had any troubles with deposits and withdrawals before but this time is very different.

On 29th of April I took a bonus, and as the terms stated i withdrew 200$. A few days went by processing my withdrawal but it finally got the successful stamp in my transaction history.. but the money never showed up. I've written several chat supports and been in touch with casino manager which excuses themselves with a technical issue on withdrawal system, and is unable to set a time frame on this issue. I even offered to make an account on several of their other payment options but nothing apparently works.

As of yesterday the casino manager stopped replying on my emails that's why I'm making a complaint here.

Resolved

$200

Staling with my payouts

I hawe been playing at goodwin casino without wining/whitdrawing for a long time, on tuesday i made again an deposit whitout bonus and totaly i manage to get my balance to 5400 euro and after a few atempt i gat my account verified on friday, i had to give them proof of 2 visa cards and my Skrill Account..i also added a dockument with my bank account proof with IBAN etc.
After accepted verification i made a whitdrawel of 900 euro thru my Visa card and i gat that saturday, wery fast and good
I then hawe 4500 euro ledt on my account and i then made 2 another whitdrawels on 900 euro each, this morning i gat a mail saying the payment was declined bye payment system and they ask me for my card information to trye to do the transfer manualy
I told them that i wouldent like to send that in a mail and offered them to send it to me by bank transfer or Skrill, witch they adverise they have on their site,2-3 houers whitout a feedback went so i also sent them my card information
I sent back to them that i realy woldent like to send that in a mail
I hope their intention is still to pay me but if the speed of this communication will go forward with 1 mail every 24 hoer this will take weeks since my intention is to get out 5 times the 900 euro i have there ,becase of Norwegen tax rules
Ask gamblers have helped me with success in many other cases i have had in the past so once again i turn to them to get my money

Resolved

€4,500

Deliberately misleading players and accepting players from restricted countries

Goodwin is a casino where I have spent 110 euros. As a Dutch person it was possible to create an account here, but later I found out that this should not have been possible. This is stated in their terms and conditions and those of their licensor.

So i would like to ask the casino to follow the terms and give me back my deposited money. And in the future block Dutch players from their website.

Resolved

€110

Paid only part of my winnings

Hi it was over a year ago. I left a complaint in one forum but the representative did not answer it. Here I am writing the truth here through a translator so sorry if something went wrong google. Here is my complaint. I won about 1,100 dollars from them, of which 150 dollars were paid to me in three parts. I waited for weeks for weeks, they were not canceled and they were not withdrawn, and the chat did not always work. But when it turned out to get in touch with the chat, they started to write which algorithms how much to pay and how much to take. After that I still made a deposit, I wanted to check with them constantly or not. I make a deposit, win and back pulling the win back and most of it is taken away, they withdraw part of the win to me. . They changed the terms and conditions on the go and did not pay money. Now I looked at the rules of these rules already and no, they add them when it is profitable. So they don’t pay the players changing the rules when they don’t want to pay these points in the conditions they didn’t find for which they didn’t pay me. I’ll attach the box office screenshots. I ask you to help me in this situation and return my 950 dollars to me

Resolved

$950

Closed my account and not returning my winnings or deposits

I was playing in GoodWin casino for a few weeks, i made a lot of deposits during this time. One day i encountered a problem that i can't deposit money to my account and i created another account just to check if the problem persists. After that it turned out that there was a bank issue, i also contacted GoodWin team about that question and they answered that bank rejected a transaction. After few days in a weekend i tryed to deposit money to my account again and everything seemed fine, i made a lot of deposits and won some money. After that i tryed to withdraw that money and they asked for my passport copy and a selfie with a passport. I did that, and after that they disabled my account and they don't want to return my winnings or my deposits. When i was making a lot of deposits there was no problems at all, i was chatting with them about that deposit problem and etc. I also asked them to remove my duplicate account with which i not made any deposits and not playing any games or bonuses. But they left this account and disabled my account in which i won some money and made a lot of deposits. Please return my money.

Resolved