Page 2 – Player Reviews for GoodWin Casino
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Hi ANNIKALE! Thank you for writing your honest opinion. Indeed, everyone has the right to choose one or another casino, based on their preferences. We have clear rules and we adhere to them, so the choice is entirely up to the player. As for your situation, this is strange, because usually we immediately process such requests (to close the account), but apparently your letter either did not reach, or for some reason went unnoticed. I would like to know your email address so that we can immediately block your account.
Definitely the best casino I've ever found.
Everything black and white, chatting manager will always help in case of questions.
Various promotions and bonuses and extra loyalty points because you can choose what you want to exchange them for.
Lots of options for making quick payouts and extra games.
I recommend to everyone.
Hi MAFIAPWO11! It's nice to receive such messages from our players. Thanks. We will continue to try to improve our casino)
Hi. Casino one of the best! :) Many promotions and a very large selection of games.
Nice support service!
10/10 great design website.
I really recommend.
This casino is great
Hi ADDACHO! Thank you for taking the time to write your opinion about our casino. We are trying to develop and become better in every aspect. We are glad that the players notice this and enjoy playing with us!
Nice selection of slots, pretty good first deposit bonus on 200%. Even on deposit 2-5 you get 50 % and some free spins also. Pretty fast responding in chat when they are there.
Well, I have lost 350 euro there and never really had a good win. So after I lost 300 euro I told them I wanted to close my account. They wouldn't let me do it through chat and told me to email. I did and the response took a long time, only to be asked why I want to close my account.
I told them I lost too much so close it please. No response back. I went in chat tonight to ask them why it's not closed yet. She told me I have to wait. So that made me lose another 50 euro. These 50 euro I now want back.
The way they deal with closing accounts is extremely bad, and we should question if they really should have their license with MGA?
Hi DOOBZ! Thank you for writing here about this. I'm sorry if our answer took a little longer than usual. I should note that we have living people and a large flow of requests, which is probably why your case has dragged on for a bit. You should also understand that we cannot process all applications at one time, and once you decide to stop the game, you should wait for an answer from us and not continue the game. In fact, all you had to do was write to our mail asking you to close your account and explain why you decided to do this. I hope your problem has been solved and at the moment your account is closed, if this did not happen, I will ask you to write to our mail marked ASKGEMBLERS - account closure.
Decent number of providers. Pretty easy to deposit and also possible to deposit with crypto currency. They claim to have easy withdrawals however I never got so far.
Deposited towards an activated 200% bonus, however, never received the bonus. Played through a table games sessions instead.
I then saw that the 200% bonus was still possible to choose, which I did once more - and deposited yet another time and same thing happened - did not receive the bonus.
Contacted support but they only offered a 50% bonus instead, which was not interesting. They claimed that I had to ask for the bonus to be activated after deposit and since I deposited twice the first 200% was forfeited (even though it was still pickable during deposit). I asked for a refund on my second deposit but they said that I need to pay 20% in withdrawal fee.
I've never been treated this bad in any casinos and I think I've played at least 50 different casinos.
Please avoid this casino.
Hi MR__ISTER! I am sorry that you encountered such problems while playing in our casino. But I would like to emphasize that our support service and chat work very correctly and always convey all the information to our players. In your case, if you did not receive a 200% bonus after the first deposit, you should have contacted the support service right away, and not start playing and make the next deposit. I am sure that after contacting the support service, you would have credited this bonus without any problems. As for the fact that you wanted to cancel your second deposit, unfortunately this is only possible with a commission of funds, since we also incur losses when players make such operations. According to our rules, in order to withdraw funds (as in any other casino), a player needs to play at least a little money, so that we can approve the withdrawal of funds (there are many reasons for this). I can understand your dissatisfaction, but let me say that this is a standard procedure in all casinos, not just ours. Once again, I would like to emphasize that if, after the first deposit, you turned to chat, your problem would be solved and in the future you would not have such impressions. In any case, I thank you for your feedback, since we value the opinion of each player.
Great slot games, It has great bonuses and lots of them there are all the famous providers, quick withdrawals. Friendly staff. Great casino slot games, easy to move around the pages. It has great bonuses.
Hi KMB313! It's nice to receive such messages from our players. Thanks. We will continue to try to improve our casino)
Nice online casino! Good bonuses in deposit. Many starting best provided. Egt, amatic... Excellent! Very good operator chatting. Faster cashout. Recommended.
Hi ALEXEYICH! It's nice to receive such feedback from our players :) Thank you for writing a review.
Nice welcome bonus, good variety of games. Nothing else from the good part to say, so I am just filling this field to show what I really disliked here.
Wow, don't know where to start!
1. Won the bonus round, and when it has finished, all the winning were vanished! Contacted support -- rude, unhelpful. Worst support I've ever seen. Agent called herself a "manager".
2. Worst wagering rules I've ever seen! A huge number of games doesn't count into your wagering.
3. When you take a bonus, all your balance becomes a bonus balance, and if you do not finish wagering within 7 days -- balance becomes zero.
4. Super not user friendly website.
5. Pretending to have 9.4 on Ask, though they have 8.4 (which is too much for them too).
6. No security at all (e.g. you stay logged in on every device, even if you log in on another device or stay offline for days).
And so on. Strongly do not recommend.
Hi THECREATOR! Thank you for sharing your opinion. 1. You claim that our support service is rude and did not help you, but it’s hard for me to believe it. We have a lot of players playing and everyone gets fast and timely support. 2-3. You can express your opinion on this matter, but I must say that on our site all information is provided and all players can easily get acquainted with it. If the player does not like the conditions, he simply does not play. For everything else, you have expressed your purely opinion and you have the right to do so. I am sorry that you have a bad impression of our casino, but most players are satisfied and come back to spend time with us.
Great slot games, It has great bonuses and lots of them there are all the famous providers, quick withdrawals. Friendly staff. Great casino slot games, easy to move around the pages. It has great bonuses.
Hi MAMIKI! Thank you for taking the time to write such a positive review about our casino. We are trying for our players :)
Excellent casino, with lots of games, play n go, pragmatic, a little time consuming these days, my withdrawals are processed in 6 to 8 hours, neteller, I have a very old and verified account, and never had any problems with withdrawals, I recommend playing here.
I see other players say they get no deposit bonuses and other deposit bonuses, I never get no deposit bonuses, I have personal manager, neteller payments should take a maximum of about 2 hours.
Hi ALEXANDREKALE! Thank you for leaving your review. We are glad that you like our casino :) As for bonuses and a personal manager. We really have them. I will ask them to contact you. As for the withdrawal of funds, we try to do our best to make the withdrawal of funds as quick as possible.
Great slot games, It has great bonuses and lots of them there are all the famous providers, quick withdrawals. Friendly staff. Great casino slot games, easy to move around the pages. It has great bonuses.
Hi WALCZYK7! It's nice to receive such messages from our players. Thanks. We will continue to try to improve our casino)
The variety of games offered with the different bonuses and no deposit bonus makes it great. There’s different games that are offered over other online casinos.
It kicks me off more often then I like. And I have to restart my session to play and It takes a while to load once kicked off and I have to retype the password and username email it gets to be aggravating.
Hi SONNEZOE! Thank you for your feedback on our casino :) Have you decided to simply copy the last review or are you really having such problems? Anyway thanks for describing your problem. We do not often encounter such complaints, therefore, to improve the service I would like you to write about this to us at [email protected] so that we can study this problem in more detail.
The variety of games offered with the different bonuses and no deposit bonus makes it great. There’s different games that are offered over other online casinos.
It kicks me off more often then I like. And I have to restart my session to play and It takes a while to load once kicked off and I have to retype the password and username email it gets to be aggravating.
Hi SWEETPEA420! Thank you for your feedback on our casino :) Also thanks for describing your problem. We do not often encounter such complaints, therefore, to improve the service I would like you to write about this to us at [email protected] so that we can study this problem in more detail.
Great casino slot games, easy to move around the pages. It has great bonuses and lots of them there are all the famous providers, quick withdrawals. Lots of non deposit bonuses.
Hi MADZIA241! Thank you for your feedback, we are glad when the players are satisfied with the time spent with us :)
Great casino slot games, easy to move around the pages. It has great bonuses and lots of them there are all the famous providers, quick withdrawals. Lots of non deposit bonuses.
Hi TARNAWA118! It's nice to receive such feedback from our players :) Thank you for writing a review.
As soon as you enter its got that warm fuzzy feeling about it and there is so many games to choose from and that is what a great casino is. The support staff are friendly and take the time to help. All these other casinos should take a look at what is one of the best casinos around. Fresh and vibrant unlike the stale ones that only want the $$$. If you think its not for you give it a try and I guarantee you will not be disappointed. There is more free spins and deposit bonuses to choose from. I am like a kid in a candy store. GoodWin should have taken top spot this year as for who did they still look and sound the same so VOTE #1 GoodWin Casino you will feel the love from this great family.
Nothing, top casino great people. and as I hit my enter button apparently my negative list of things is to short each to there own I know what I like and I do not have any negatives only positives it's great.
Hi DARYA99100! It's nice to receive such messages from our players. Thanks. We will continue to try to improve our casino)
In my opinion, a very functional menu, interesting promotions, has my favorite games, and most importantly it gives the possibility of big winnings. I really like GoodWinCasino. very good game, nice bonus😉
Hi DRIVEREB! Thank you for your positive feedback. We are happy to try for you :)
As soon as you enter its got that warm fuzzy feeling about it and there is so many games to choose from and that is what a great casino is. The support staff are friendly and take the time to help. All these other casinos should take a look at what is one of the best casinos around. Fresh and vibrant unlike the stale ones that only want the $$$. If you think its not for you give it a try and I guarantee you will not be disappointed. There is more free spins and deposit bonuses to choose from. I am like a kid in a candy store. GoodWin should have taken top spot this year as for who did they still look and sound the same so VOTE #1 GoodWin Casino you will feel the love from this great family.
Nothing, top casino great people. and as i hit my enter button apparently my negative list of things is to short each to there own i know what i like and i do not have any negatives only positives its great.
Hi BLAZNUP! It is always good to hear when our players are satisfied after spending time with us. Indeed, we are trying to make the atmosphere of the game very pleasant, so that our players like every aspect. Thank you for taking the time to write such a review here, we really appreciate it!
The promotions on the site for new players are insane, and you can get a 200% bonus on your first deposit together with 35 free spins which is exactly what I decided to claim. Also, there is a loyalty system on the site that rewards players with bigger cashback, Goodwin points that you can claim prizes with.
Hello LEON0703! I am very glad that you enjoyed playing with us and you still have extremely positive emotions. For this we work :) Thank you for taking the time to write about it here.
I have been playing guys in good wine for more than one year, but this is the first time I have delayed payments more than the rules, I thought it wasn’t one time after two days again they have a delay of more than 36 hours so that the player intentionally lost the entire balance. I am an old player and the status is normal payouts there were always up to an hour. There is a personal manager when he called, he offered bonuses, when you have problems with paying, you write to support, you call everywhere or don’t answer or wait tomorrow, and tomorrow you’ll solve your problem. I’ll advise all players when it’s time to Zino really think, when there is no such thing that you expect more than two hours to pay. They all do it so that the player loses already had three days to boil, wait enough. This is not a casino throw, but just finds all the tricks if only the person leaked I didn’t let down 40k I waited for payment. I am waiting for a response from a representative !!!
Hi YURIIVOVCHENKO! Firstly, thanks for describing your situation. I must report that the situation is a bit ambiguous. The fact is that we had problems with the Skrill payment system (due to circumstances beyond our control, payments did not go through), which we immediately informed the player, and as I understand it, we offered to choose or wait a bit until the problem with the payment is resolved Skrill system, or pay the player money for other means of payment. As far as I was able to figure out the situation, the player at first did not want to receive funds to another payment system, and then asked to withdraw a part to Qiwi all the same - which we did right away. The remaining amount was on the account and the player was waiting for the Skrill problem to be resolved, because he wanted to get the funds there. You yourself write that you have been playing with us for a long time, that everything was always good, paid quickly, had your own personal manager who also helped from the outside. And for the first time you had such a situation with us, and each time we answered your letters and explained the reason, also offered various solutions to this problem. I understand that, in general, you should not care what kind of problems there are with the payment system and you ideally want to get your money here and now, but understand, in this case nothing depended on us. If we would like to delay your payment, we would not offer alternative withdrawal options (and we immediately sent you to Qiwi as soon as you agreed). Plus, on top of everything else, we held your account (when holding a account it is impossible to play and money remains in place) so that you do not start playing, although we did not do this before. Also, I will remind you of a point from our rules, from which it can be understood that there may be situations, for reasons beyond our control, payments may be a little delayed. 7.19. You agree to our charge schedule. Write-off requests are processed daily from 10 a.m. to 6 p.m. (GMT + 3). The company is not responsible for delays in processing payments that may occur after processing a request for debiting funds by our managers. Therefore, in this case, I can only apologize for the inconvenience, but I can not agree with your idea that we deliberately delayed your payment or something like that. I hope for your understanding.
I accidentally came upon GoodWin casino seeing them doing some screenshot competition on Askgamblers forum and that's what made me register on the site and deposit some funds in order to compete but I was too late sadly as competition was over. However, they offer a lot of slot providers such as Play'n GO, Microgaming, Pragmatic so it was a really enjoyable experience playing there in general as the site works smooth and design of it is well done.
The promotions on the site for new players are insane, and you can get a 200% bonus on your first deposit together with 35 free spins which is exactly what I decided to claim. Also, there is a loyalty system on the site that rewards players with bigger cashback, Goodwin points that you can claim prizes with.
The support team is online 24/7 but in my opinion, they do not speak English that well, so I had some misunderstanding a couple of times but overall they do help fast with everything. I was shocked by how fast my account got verified on the site as I was the type of person that liked to verify his account before playing on the site to avoid any unnecessary problems, and GoodWin casino took a nice care of me in that term.
My experience withdrawing the money on the site was great. I used skrill as my withdraw option and got the money in 10hours. I wish it had been a little bit faster but it had been my first withdrawal, so they had to check everything.
After I made the first withdrawal on the site, I had plenty of GoodWin points that you collect by playing. But the sad thing was that I couldn't claim anything with them because their system had turned that option off for me apparently because I withdrew more money than I deposited on the site which is kinda unfair because you have to play a lot to earn those points.
GoodWin casino doesn't have some of my favorite live casino games such as monopoly live, deal or no deal, lighting roulette, etc. I wish they get in contact with Evolution gaming if possible and fix that problem as those are one of my favorite games.
Hi COPYYY! Thank you for taking the time to write such a detailed review about our casino. I am glad that basically you liked playing in our casino, I appreciate your opinion :) As for the exchange of points for real money - here you are right. Our system does not automatically allow you to exchange points for certain players (there is a certain filter). In this case, this is indeed so. As for the withdrawal of money, if you have a verified account, then the withdrawal takes much less time than we specified in the rules. We are really working on this so that our customers are satisfied. Thanks again for writing your opinion!
I did not like the casino absolutely everyone. Bonuses are limited, cashback is considered an incomprehensible method, advertising estimates are not true, the conclusion is long, the computer points are minimized so much that it's just horror. Support questions were answered with an interval of 8 hours. I do not recommend it.
Hi SERGAS! Thank you for writing here. You have the right to express your opinion about our casino - I think this is normal. It’s strange to hear that the support service has answered you for more than 8 hours. Have you tried to contact live chat on the site? He always answers your questions instantly. As for your opinion about bonuses and the rest, before you start playing - you could read all the conditions and if they did not suit you - just not play. In any case, I heard you, thanks again for your opinion.
Easy and accessible interface in which it is not possible to get confused. A wide variety of different interesting and exciting games. Fast input and output. Quick response support services. Big system of discounts and bonuses. The best of the best.
Hi PUGA7416! I'm glad that you like to play with us :) Thank you for being with us!
Anyway, for me, Goodwin Casino isn't a new casino at all, because I had actually signed up many months ago, but decided to skip playing at the casino when they requested a selfie of myself for account verification. My principle - any casino that makes such a request from me gets my boots - if you know what I mean - and I certainly gave Goodwin my boots then, hahaha.
However, recently, Goodwin Casino became 'active' in Askgamblers forum and was/is even promoting screenshot contests exclusively for Askgamblers members, and that's when I decided to go back to Goodwin for a second time. Yeah, all for the sake of that contest at first, but soon realised that Goodwin Casino really deserves a review - for better or for worse, but certainly NOT for 'till death do us part'! Hahaha.
Hello WARIATTT! Haha, thanks for such a fun review about our casino. I'm glad that you like playing with us, we really try to improve our service every day. Thank you for being with us!
I am a player who has a long experience with online casinos and I can assure you that Goodwin Casino is among the most extraordinary, where we can find the best games provider and an ease of switching from one section to another, bonuses all the days, an immediate assistance by very nice chat room agents like Anastasiya, Maria, support V2. I take the opportunity to thank them and with a quick withdrawal, cashback twice a week, important tournaments, what does a player request Moreover. I advise you to try this casino and you will not regret it.
Hi HACHANA! Thank you for taking the time to write such a wonderful review about our casino! It is nice to read positive comments from players who were satisfied with the time spent in our casino :) We are trying for you)
Fast withdraw, fast gameplay, fast support if needed. Dont hesitate to join this site. The platform has just been updated with completely new feautures. Nothing bad to say.
Hi DANIELP97! Thank you for the nice words addressed to our casino. We are very happy when players are satisfied after spending time with us :)
- Fast response on live chat
- Various bonuses
- Weekly cashback
- Selection and amount of slot games
- Min.dep 5€/$
- Takes longer to withdraw
- You cannot buy same GW points bonus more than once a day
- You need to make deposits frequently to get no deposit bonuses
Hello PETULIK1991! Thank you for leaving a review about us I don't know what a long withdrawal means to you, but we always withdraw as quickly as possible. In the rules we have specified 24 hours, but it's always much earlier than 24 hours. In any case, we are trying to improve our service, so thank you again for writing!
Large variety of games very interesting, instant help from customer service, enjoyable layout and exciting games. Good bonuses for customers and new players.
Not enough bonuses that don't need a deposit, help from customer service could be nicer and a little quicker, could get newer games in. The site could be made easier to use,
Hello ERMINHUSICSKI1! Thank you for taking the time to leave feedback about our casino. We have heard your wishes and will work in this direction so that our players have exclusively positive emotions!
GoodWin Casino is a relatively new casino, but already trustworthy players from different countries. I like the variety of gaming providers and slots, nice design, a lot of tournaments and great bonuses. Convenient and affordable payment systems, withdrawal is relatively fast.
Goodwood Casino I really did struggle to get the registration right the software was extremely slow or maybe it's just my phone but I doubt it the multitude of languages. Makes it very difficult to get your bearings if you choose the wrong language admittedly the customer service was very good games are good but unfortunately My only problem is I don't know how to change the language settings so I'm already getting emails in Russian which I have no idea actually how to read.
Hey MADLUK! Thank you for writing here. In fact, your problem can be easily solved. These settings are in your account. If you yourself have not figured out how to change these settings, just write to our support team about this and you will be sure to be helped. Thank you again for your feedback :)
Firstly, I found 5 recent reviews here that say exactly the same thing, in the same words, and all from Russia! Certainly looks fishy, but never mind, hehehe.
Anyway, for me, Goodwin Casino isn't a new casino at all, because I had actually signed up many months ago, but decided to skip playing at the casino when they requested a selfie of myself for account verification. My principle - any casino that makes such a request from me gets my boots - if you know what I mean - and I certainly gave Goodwin my boots then, hahaha.
However, recently, Goodwin Casino became 'active' in Askgamblers forum and was/is even promoting screenshot contests exclusively for Askgamblers members, and that's when I decided to go back to Goodwin for a second time. Yeah, all for the sake of that contest at first, but soon realised that Goodwin Casino really deserves a review - for better or for worse, but certainly NOT for 'till death do us part'! Hahaha.
Games selection is quite good, but may not be good enough for the discerning punters – many other game providers are not in the portfolio, but the big names are available, thankfully. I was glad that my favourite Microgaming game, Supe It Up, is available, but still many others are missing, so my playing list at Goodwin is shortened. Hopefully, more providers would be added in due time, so just have to wait and see.
The gaming platform itself is good – I did not suffer from bad lags or serious internet disconnections (I’m not using a stable DSL connection, so interruptions are very common for me), and I could still play my games almost as smoothly, and that’s important! A few other platforms (at other casinos) are troublesome for me, so I avoid playing at casinos that use these platforms.
Welcome Bonuses are pretty good, offering a nice 200% bonus plus 35 free spins, or 150% plus 50 free spins, whichever one you prefer, for the first deposit. I took the 200%, to give me a longer playing time. Did that help? It certainly did! I could play for 3 days before going bust, and that was definitely satisfying enough for me! Hehehe.
Don’t know if withdrawals would be paid out quickly enough or not, couldn’t get this chance, so Goodwin had better make sure of fast withdrawal times, or face some bad comments and reviews later on! Hehehe. Live Chat service need to be 24/7 as well, but okay, let’s give this newbie some breathing space for now – the boot kick can come later, hahaha. As for the casino rep, aah, he’s one helpful and friendly fellow, so if you are facing issues at Goodwin Casino, get him to make things good for you, hehehe.
For a newcomer, Goodwin Casino is not that bad, but better than many others! See the bigger names up there Goodwin? Go catch them! Hehehe.
Being a fairly new casino, there are some things that need fine tuning and readjustments, before Goodwin can match up with the best casinos around. 35x deposit + bonus wagering turnover is definitely a no-no for me – that’s way too high and can be quite murderous! Lots of games are also restricted from playing with bonus money, but my favourite Supe It Up game did not contribute anything at all to the wagering, even though it wasn’t a restricted game – ARGH and double ARGH! Hope this will change in due time!
Hi AFI4WINS! Thank you so much for taking the time to write such a great review. I can only agree with your words that perhaps in some moments we should reconsider our policy, but all this is done along the way, since there are even more important tasks that are now being carried out. We are adding new providers, there are really a lot more. In general, I heard your positive and your criticism, it really has a place to be. We will try to implement everything planned so that your wishes come true. Thanks again for such a review!
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Created an account but never deposited, because didn’t like the T&C.
I like the layout of the site, it’s smooth and appears to be mobile friendly.
They have my favorite NetEnt games.
In their T&C, it says that when depositing & playing, without any bonuses, but only with your own raw cash, your deposit must be wagered at least x3 (!), before you can make a normal withdrawal. For me, that’s intolerable. Turning your own money around x1 proves already that you deposited it with an intention to play and not for laundering money etc. 🙄
The reason I came here to give negative feedback and just 1 star, Is that I stated to them I want to close my account because of gambling issues and that I want to be excluded indefinitely.
First I told this to the chat person, who couldn’t do it, but gave me an email address instead where to send the request. Okay, I sent it there. This happened like 2 days ago. Still my account is open. And still I keep receiving emails from them with all kind of lucrative offers & invitations. No responsible casino would ever do this to any of their clients, no matter if they deposited previously or not.
So just please close my account now!