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Genesis Casino

6.87
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Genesis Casino Review

  • Live chat open
  • Mobile friendly casino
  • UK Gambling Commission license
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% Up to $/£100 + 300 Extra Spins on Starburst Slot

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated by the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Details’. 

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Casino details
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Genesis Casino Reviews by Players

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BrettUK 1 review
United Kingdom
Reviewed on August 15. 2019

LIKED

Genesis Casino is truly a breath of fresh air. The most important factor about an online casino for me, and no doubt many other people, is the quality of the customer service, and I can assure you that from the moment I joined Genesis Casino to the present day, the customer service has been fantastic. All representatives, whether they be part of the general or VIP team, are welcoming and friendly, very patient with any questions asked, and genuinely nice to talk to. The availability of the Live Chat facility is consistent with no delay, the option to email is also decent as the responses are rapid, and there is an option to call which is always a bonus with an online casino.
It is important I address the fantastic customer service I've received from Jake, a genuinely nice guy who is very interactive and conscientious of making sure my experience is always to a good standard. Other honorable mentions include Lina and Neil who are always a pleasure to talk to and great in solving any general queries I may have.

In regards to the website itself, I can confidently say that it's one of the most well presented online casinos I've encountered. The website interface is easy to navigate, the gaming selections, everything from live casino to slots, are well categorized, and the easily accessible and well layed out account section is genuinely the best I've come across.

The gaming selections offered are good quality with a decent variety. I'm a live casino player, mainly roulette, and their selection is impressive, everything from the Immersive Roulette and American Roulette feature, to unique options like Dragonara and Grand Casino. The variety of slots are decent also, including Who Wants to be a Millionaire and Starburst.

Finally, a factor that is a priority for most customers, the withdrawal process. Having submitted all relevant documents upon joining and being verified, the process was fast and efficient, without a long delay when the withdrawal is pending.

All in all, I recommend any customer who is contemplating joining a new casino to join Genesis Casino.

DISLIKED

Usually when I review a casino there is always something to critique, however, I can sincerely say that at this moment I have encountered no negative issues with Genesis Casino thankfully.
GENESIS CASINO REPLIED ON SEPTEMBER 11. 2019
Dear BRETTUK,
What a pleasure to read your review of our casino!
We are genuinely delighted to hear that you are enjoying your Genesis Casino experience so much :)
I have also forwarded your comments to Jake - which I am sure he will be really pleased to read.
Wishing you luck at the casino and thanks again for taking the time to leave such a lovely review!
Belka 2 reviews
Czech Republic
Reviewed on August 9. 2019

LIKED

Made registration just to say big thanks to Genesis casino. They have the best support team I have ever seen and I'm not speaking only about casino/gambling industry, but in general. Had really great encounter yesterday which resulted in free spins and bonus. I like the slick design of webpage. Everything is aesthetic and tasteful. RTP feels like is always on my side. Zero problems with winning, zero problems with withdrawing and zero problems with game selection. Perfect all around. Thank you for this experience.
GENESIS CASINO REPLIED ON SEPTEMBER 11. 2019
Dear BELKA,
Thank you so much for taking the time to leave such a lovely review!
It's great to hear that you are so pleased with your experience with us - this is how we aim for all of our customers to feel :)
Hoping that your good luck continues and have a great week ahead!
Brock02 1 review
South Africa
Reviewed on July 19. 2019

LIKED

The site’s color palette is tastefully done. The use of purples and blues is comforting and calm, unlike other sites that use overly bright colors. I decided to try a few of the site’s slot games because of their inviting home page. I think that the site’s space theme is a welcome additional detail as well.

DISLIKED

The slot games I played disconnected a few times. I’m not quite sure if this is because of the site or my own internet connection (is anyone else having the same problem as I am?). That is my primary complaint so far, but I am new to Genesis so I will update again if I encounter more problems.
GENESIS CASINO REPLIED ON JULY 23. 2019
Dear BROCK02,
Thank you for a great review!
It's lovely to hear that you are a fan of the design and the game selection we have. If you find the games being a bit slow - try using a different browser or clearing your cookies and cache :)
Thanks again and have a wonderful day!

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