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Genesis Casino

6.05
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Genesis Casino Review

  • Live chat open
  • Mobile friendly casino
  • UK Gambling Commission license
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
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General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% up to $/€100 / 1000 NOK + 300 Extra Spins on Starburst Slot

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated by the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Details’. 

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Genesis Casino Reviews by Players

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Justboon 3 reviews
Canada
Reviewed on June 10, 2020

LIKED

Only had a few withdrawals with this casino group. I like the withdrawal options worked perfectly and only a few days for me to receive cash.
Good selection of games and no need to re-verify every time you play at one of their casinos

DISLIKED

Could maybe do a bit better with player rewards.
GENESIS CASINO REPLIED ON JULY 2, 2020
Hi JUSTBOON,

Thank you for your review!

We are happy to see that you have had a nice experience with us 😊

Please feel free to contact our support at any time should you wish to check for any available offers or bonuses on your casino account, our Live Chat is open 24/7 and we will be more than happy to assist you!

Kind Regards,

Genesis Casino Team
yurchh 6 reviews
Netherlands
Message
Reviewed on June 9, 2020

LIKED

A quite decent selection of slot games and live casino games on this site. Also a lot of bonus offers given, which makes me want to play there. Site got a decent theme as well.

DISLIKED

The withdrawal times are absolutely ridiculous.
48-72 hours to get a withdrawal from pending to processed is absurd and should be prohibited.
Take notes from Unibet, Rizk and Casumo. Over there it's always within a few hours and that is way I proceed to keep playing there.
The site is pretty slow as well.
GENESIS CASINO REPLIED ON JULY 2, 2020
Hi YURCHH,

Thank you for taking the time to review us! We are glad to hear that you like our casino and promotions, we are always working on providing the best experience for our players :)

With regards to the withdrawal processing time, we understand your frustration with the time frame, however please understand that as a regulated casino we are obliged to carry out all necessary security checks on withdrawals before processing. We do our best to try and get these processed as soon as possible, but this can sometimes take between the provided time frame of 48-72 hours.

Should you wish to check the status of any withdrawals on your account, please feel free to contact us, our Live Chat is open 24/7 and an agent will be more than happy to assist!

Kind Regards,

Genesis Casino Team.
Isittrue 1 review
United Kingdom
Reviewed on May 26, 2020

DISLIKED

After winning a huge amount, my withdrawals are still showing as pending.
I hit big on 20th of May and still haven't received any money.
In the beginning I have been told to wait 72 hours what I did, and I contacted customer support again. Didn't get any straight answers from them, apart that I have to wait even longer.
Will give you an update guys .
GENESIS CASINO REPLIED ON MAY 26, 2020
Hello ISITTRUE,

thank you for taking the time to review us and we are sorry to see that you rate the experience you had with us as bad.

We checked your account and we can see that all you withdrawals have been set to be released today after some routine checks run on your account.

Please do not hesitate to contact us for any request or assistance, we would be more than happy to assist you further.

Regards,
Genesis Casino Team

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