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Genesis Casino

6.29
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Genesis Casino Review

  • Carries a license from UK Gambling Commission
  • Live chat open
  • Mobile friendly casino
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
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General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited
Casino Promotion Genesis Casino: 100% up to £100 + 300 Bonus Spins

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated by the Malta Gaming Authority (MGA), the Swedish Gambling Authority, the UK Gambling Commission (UKGC).

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Details’. 

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Casino details
More Casino Details More details
  • Website

    https://www.genesiscasino.com/
  • Software

    Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Red Tiger Gaming, Skywind Group, Pragmatic Play
  • Deposit Methods

    EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Entropay, Skrill, Rapid Transfer
  • Withdrawal Methods

    MasterCard, Neteller, Visa, Entropay, EcoPayz, Online Bank Transfer, Skrill, Rapid Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 0-48 hours

  • Withdrawal Limit

    USD 5,500 per week, USD 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Denmark
    • Estonia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Hungary
    • Indonesia
    • Iran
    • Israel
    • Italy
    • Portugal
    • Puerto Rico
    • Romania
    • Spain
    • Switzerland
    • Turkey
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Australian dollars, Bulgarian leva, Canadian dollars, Swiss francs, Chinese yuan, Czech Republic korunas, Denmark kroner, Euros, British pounds sterling, Georgian laris, Croatian kunas, Hungarian forints, South Korean won, Mexican pesos, Nigerian nairas, Norwegian kroner, New Zealand dollars, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Swedish kronor, Turkish Lira, Ukrainian hryvnias, US dollars, South African Rand
  • Languages

    English, Finnish, German, Norwegian, Swedish
  • Licences

    Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

    2018
  • Live Chat

    Yes
  • Contact

    Support Mail Email: [email protected]

    Support Phone Email: 00356 27780065

Suggest an edit

Genesis Casino Reviews by Players

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mandyneno1990 1 review
India
Message
Reviewed on June 3, 2021

LIKED

Everything is good plenty of games and bonuses as well as can use indian currency, mobile friendly. Overall its good without only withdrawals and customer support. I sent them so many mails but didn't get even one reply. I m playing more than 5 casinos regularly and none of them do like this. They pay out my winnings instantly and also reply on time if need any help.

DISLIKED

Withdrawal time and customer support. Please I didn't get my money yet even 72 hours passed already also and no one answering my mails also, so please send me money and fix this problem so can your players won't lose their faith with casino and enjoy while gambling. Hope to hear from you soon and get my money also thanks.
rumbaba 24 reviews
Message
Reviewed on June 1, 2021

LIKED

This could be a good casino- plenty go games and easy to use. However, there is no response to chat -it's a bot, take far too long to process withdrawals, and charge a heavy admin fee to withdraw what has rightfully and honestly won!

DISLIKED

Take far too long to pay out winnings. Charge a hefty 2.4% charge to withdraw -that's if you ever manage to! They allow you to reverse your winnings which is against UKGC guidelines.
rumbaba 24 reviews
Message
Reviewed on May 31, 2021

LIKED

Good choice of games. Site looks honest but start playing and you'll soon find out! Cannot speak to anyone and no one responds. Avoid like the plague.

DISLIKED

Don't pay out winnings. Charge a hefty 2.4% charge to withdraw -that's if you ever manage to! They allow you to reverse your winnings which is against UKGC guidelines.
GENESIS CASINO REPLIED ON JUNE 1, 2021
Dear RUMBABA,

Thank you for taking the time to review us.

Withdrawals are generally processed within 24-72hrs from when they have been requested.

If you would like us to look into your query on your account, please send en email to support@genesiscasino.com with your account details.

Regards,
Genesis Casino Team

Why are you reporting this review?

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