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Genesis Casino

GREAT 8.69
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Genesis Casino review

  • Live chat open
  • Mobile friendly casino
  • UK Gambling Commission license
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% Up to $100 + 300 Extra Spins on Starburst Slot

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated under the laws of Malta, Curacao and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Detail­s’. ­

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Genesis Casino Reviews by Players

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xalderaanx 2 reviews
United Kingdom
Message

LIKED

Good selection of games. Bonus playthrough is transparent.

DISLIKED

Unbelievable amount of time for withdrawal. 48 hours pending then a further 48 hours if you deposited by card. Not good enough given the competition. Doubt I'll be making any further deposits.
deecol45 1 review
Ireland
Message

LIKED

Support was rapid and good. I didn't unfortunately get the opportunity to review their withdrawal process. I played a good few games on the site but the majority were very slow and a few crashed and had to be restarted. Didn't have a lot of my favourite games and the ones they did I couldn't play because once you sign up for the welcome bonus you need to turn it over a bazillion times before you can play certain games.

DISLIKED

Games were very slow - kept crashing and kicking me out and the overall gaming experience wasn't great - I played a good few games and very few bonus opportunities plus you need to turn over the bonus way too many times before you can play certain games. Customer support was good other than that I was far from impressed.
JoonaH 3 reviews
Finland
Message

LIKED

It is a legit casino for sure. I made deposits and got my withdrawals.
Payment methods were good enough for me.
Easy site to navigate everything. ( except I couldn't find responsible gaming settings )

DISLIKED

I hate it when you can reverse your withdrawals.
48 hours pending time for withdraws is ridiculous ( and in that 48 hours, you can reverse your winnings and lose them ).
I was trying to find responsible gaming settings as I knew I needed that 48 hours cool off, so I wouldnt reverse my withdraw ),
unfortunately I didnt find it and chat was offline at that time. Later I found out you can find them in somewhere in " my account " section, but it was too late.

Narrow game selection and some games are under wrong providers. BTG, Merkur and Push gaming are hot now, but they do not have it.

VIP service didnt affect me at all. Sure I got my own personal chat helper but thats about it. I was promised faster withdrawals, but never saw that.

In conclusion, Genesis casino is decent a casino with decent game selection. Their account verification took me sunday to wednesday and pending times for withdrawals took me 48 hours ( bank transfer ), so quite slow on those things.

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Genesis Casino complaints

  • 5 of 5 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 1,618 USD avg amount

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