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Genesis Casino

6.19
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Genesis Casino Review

  • Live chat open
  • Mobile friendly casino
  • UK Gambling Commission license
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
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General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% upp till 1000 SEK Välkomstbonus

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated by the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Details’. 

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Genesis Casino Reviews by Players

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robi16457 1 review
United Kingdom
Reviewed on January 13, 2020

LIKED

Very good site, over all one of the best online casino I have been 2, I am a regular casino player and I will say this to genesis casino is that your site is by far the easiest to use and user friendly and the chat service is amazing, some really good agents ready to help.

As a VIP customer if the withdrawals were more it would be better but so it's just 5400 ish a week which for me is pretty slow. I hope they receive my emails to maximise my withdrawals I would be so happy.

Any one here who says they are not genuine remember to verify your account 1st before you play as this is their requirement. I 2 at 1st was quite sceptical but I have been paid by them so I will vouch for them and no i am not employed by them lol. This is an honest review guys hope this helps and genesis please increase my withdrawals as I am A VIP customer.

Kind Regards all!!
GENESIS CASINO REPLIED ON JANUARY 14, 2020
Hi ROBI16457,

thanks a lot for your review, we are glad to see your review so full of kind words.

We are always here to help you and assist you with any request you have so feel free to contact us at your convenience, our VIP Staff is happy to help you.

Also, we wish you good luck with your future within our Casino, we hope to see you play with us soon :).

Regards,

Genesis Casino Team
terrordew01 1 review
United Kingdom
Reviewed on January 3, 2020

LIKED

Good selection of games. The site seems to be easy to use and looks decent enough. Although as stated all that glistens isn't gold. The VIP agents seem to be helpful but behind their smile lurks some very heinous.

DISLIKED

Make sure you read all the small print in their terms and conditions. I went through a stage of trying a casino, not getting very much in way of returns then self excluding and moving on. Eventually found my way onto Genesis which started fine, winning a little losing a lot then winning nearly £4000. I decided that's enough for me I withdrew and self excluded. That was my big mistake they asked for ID as per normal but found that I had self excluded from a sister site, which I had no knowledge of nor is it a Uk law requirement. They suggested I had purposely misled them by changing the year in my date of birth even though my address, name, email, card details, month and day of birth were identical.
The conclusion was they refused to pay out on a genuine win or even refund the deposits. The despicable way they behaved leaves me no choice but to warn others. Read the terms and conditions and be warned. I suggest you invest your money in a UK site with greater renown and stay away from the Maltese cowboys.
GENESIS CASINO REPLIED ON JANUARY 6, 2020
Hi TERRORDEW01,

thanks for sharing with us your experience.

Please note that it is clearly stated in our Terms and Conditions accepted by yourself upon registration, that '29.1.5. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Website and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure we comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. If you self-exclude on a website operated by Genesis Global Limited, the self-exclusion will only apply to the website specified upon confirmation. If you would like to self-exclude on all Genesis Global brands, you can do so by contacting Customer Support via email or Live Chat. For UK players, if you self-exclude on a website operated by Genesis Global Limited, it will apply to all other brands. As a self-excluded player, you should not open another account with any other website during the time period you selected. Should you open another account with a website operated by Genesis Global Limited, we reserve the right to immediately close it, without prior notification and void any winnings.'

We kindly invite you to double-check our T&Cs and especially the clause 29.1.5 which is specifically referred to your case, additionally we invite you to double-check in the same clause, the part related to UK customers: 'For UK players, if you self-exclude on a website operated by Genesis Global Limited, it will apply to all other brands.'

We hope this clarifies everything, but anyway feel free to contact us for any further info, doubt or assistance.

Regards,
Genesis Casino Team
winsslow 2 reviews
Netherlands
Reviewed on December 19, 2019

LIKED

Genesis. Not so bad as you might think it is.

In slots world you hear a lot of people talk and complain fast. So it was for me. I hear a lot of negativity about this casino but is it really that bad? No, I think it is not bad at all. They offer a large amount of game's, their game servers are fast, no lag or loading issue's. They have a easy to navigate interface which helps a lot finding the game's you like. Genesis as far I know from my own experience offers bonuses you can take with your deposit and they are decent bonuses. So far I received 100% 75% and I played one time raw without any bonus attached and so far, it's pretty darn good. My 3rd session at genesis I won 700,- euro. Amazing! Yes I can recommend genesis casino to anyone so far.

DISLIKED

The reason I left one review star open is because of the lack of payout times. I seen and read a lot of people complaining about it and I kind of understand why this is. It is because its taking way too long. Players now days are treated with instant cash-outs that make's it for a casino like this a minus point if it take's longer then a day because you will ask your self the question: Why can that casino do instant cash-outs and why can a casino like genesis don't do it... Why it is.... I have no clue... Maybe because casinos want players to cancel their withdrawals.. I have no clue, to be honest. but I feel that if genesis works on this, that this could become a pretty good and appreciated casino for the casino community. One more tip: Add a lock your withdrawal option so you cannot cancel it anymore ones you put in a withdrawal. Let the player decide where ever he/her wants to do that or not. I think this shut be a standard option in any online casino. for now a 9/10 congratulations.
GENESIS CASINO REPLIED ON DECEMBER 20, 2019
Hi WINSSLOW,

thanks a lot for sharing with us your experience and taking the time to review us.

We are glad to see what you appreciated about your experience and really care about our customers' feedback as those are the perfect way to understand where we can improve.

we hope to see you again playing with us and please, feel free to contact us for any info or assistance, we would be more than happy to help you further.

Regards,
Genesis Casino Team

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