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Genesis Casino

6.19
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Genesis Casino Review

  • Live chat open
  • Mobile friendly casino
  • UK Gambling Commission license
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
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General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% upp till 1000 SEK Välkomstbonus

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated by the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Details’. 

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Genesis Casino Reviews by Players

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Fiekie247 589 reviews
South Africa
Message
Reviewed on December 2, 2019

LIKED

Genesis casino is part of the Genesis global limited casino group. Under their Umbrella you will find sister sites like Spinit, CasinoJoy etc. They have great licenses like Malta Gaming Authority, UK Gambling commission and Swedish. So, which means they can cater for slot of players around the world. The website has such a dark feel to it, almost like being in space.

I know normally this group of casinos offered some no deposit bonus like 55 free spins with Casino Cruise and I decided to try my luck unfortunately nothing was there. However, the main reason I signed up was the welcome offer of 100% bonus and 300 free spins, yes that is right 300 free spins on Starbust if I remember correctly. A few days later I decided to claim the bonus to give the site a try.

They have a lot of gaming providers including Netent, Play N Go, Red Tiger Gaming, Next Gen, Quick Spin and a few more, however I am restricted to many of those, as only Quickspin, Netent, Play 'N Go was available upon logging in on the site.

I contacted support to enquire about this, they can at times take their time. I waited on average about 2 minutes before someone responded to me. They said it could be due to license restricting certain providers in certain countries. Live chat has limited hours, I think they are available for 12 – 14 hours during the day.

They have a lot of deposit methods and withdrawal options, basically all e-wallets are available and at the time I could claim the welcome offer using e-wallets, but as of lately, I think it is now restricted.

I did a bit of research of this group and saw a lot of complaints and although I did not have any bad experience with them, I did have with Spinit, where my withdrawal was pending for more than 4 days.

I hate the fact that whenever you ask them something most of the time, its always management needs to approve this, waiting on feedback from management etc. Really frustrating. So far I have mixed feelings and if you unsure I would recommend trying CasinoJoy from this group as they are awesome and withdrawals are under 24 hours.
GENESIS CASINO REPLIED ON DECEMBER 3, 2019
Hi FIEKIE247,

thanks for taking the time to review and share your experience with us. .

We are happy to see that our website, games and bonuses have been appreciated and gave you a really good experience.

Please let us point out that thanks to review like yours we know which area we need to improve and work on, this allows us always to be on top and give a top experience to our Customers.

Feel free to contact us for any further assistance or if any info needed, we would be glad to help you.

Regards,
Genesis Casino Team
LegendofJackpots 8 reviews
United Kingdom
Reviewed on November 25, 2019

LIKED

The only positive I can see from this site is the nice variety of games, and the bonuses are frequently sent to your email. For example, if you don't deposit for a while they'll likely send you a 50-100% match bonus which I wish more casinos offered.

DISLIKED

- Absolutely atrocious RTP, deposited twice and am yet to get a bonus on Book of Dead (842 spins). Gameplay feels very unnatural unfortunately, and it's interesting because I had the same experience on SpinIt, which both operate under the same company...

- Bonus funds cannot be used on Jackpot games, but this is a common thing with other casinos.

Unfortunately I really cannot recommend this site, which is a shame as the interface is really nice with all the games you can think of.
GENESIS CASINO REPLIED ON NOVEMBER 28, 2019
Hi LEGENDOFJACKPOTS,

thanks for taking the time to review us, we are sorry to see that you did not have a good experience within our casino.

Please let us point out that the RTP is indicated for every single slot from the provider and does not change from a casino to another, bear in mind then that it does not belong to us.

Also, please note that you can find all the info linked to our bonuses on the Bonus T&C page: https://www.genesiscasino.com/en-eu/termsandconditions/generalbonus

Those T&C and bonus T&C were accepted by yourself upon registration.

If you need any additional info or you have queries, feel free to contact us and we will be happy to assist you with your request.

Regards,
Genesis Casino Team
Chris900 4 reviews
United Kingdom
Reviewed on November 15, 2019

LIKED

Great site with no issues during gameplay. Live support always answer so quickly and are very helpful in giving information and doing their best to speed the process along whether verifying or waiting for withdrawals. Game selection is great and overall design of the site is fantastic.

DISLIKED

It’s not a massive dislike but verification could be reduced slightly as it takes quite a while to verify. Withdrawal limits aren’t that great either, however this wouldn’t put me off playing here as the staff and customer support is brilliant.

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