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Genesis Casino

GREAT 8.99
Players from Virginia not accepted
Average Complaint Response Time: 22 hours
Players from Virginia not accepted
Average Complaint Response Time: 22 hours

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Genesis Casino review

  • Live chat open
  • Mobile friendly casino
  • UK Gambling Commission license
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% Up to $100 + 300 Extra Spins on Starburst slot

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated under the laws of Malta, Curacao and the UK Gambling Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Detail­s’. ­

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Genesis Casino Reviews by Players

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Bash 3 reviews
Europe
Message

LIKED

Very good casino and good payout. Waiting for my second nice withdrawal.
Friendly Support Services provides by pro

DISLIKED

Withdrawl request takes 48h and more which its not good some games are laggy.
GENESIS CASINO REPLIED ON SEPTEMBER 17. 2018
Dear BASH,
Thanks for a lovely review!
It's a pleasure to hear that you are enjoying the Genesis Casino experience :)
If you ever need assistance with withdrawals feel free to PM me on here!
Congrats on your win and I hope your good luck continues!
Roelosss 5 reviews
Netherlands
Message

LIKED

The customer support is friendly and very helpful.
The site looks plain and simple as i like it.

DISLIKED

Hmm where do i start:

- From the Netherlands you can only play netent
- Games are super laggy, doesn't matter what pc/tablet/phone and connection u use.
- Withdrawl request takes ages. They just wait until you reverse your withdrawl.

I do not recommend this casino at all. It baffles me this casino has a rating of 8.88. Thats a joke.
GENESIS CASINO REPLIED ON AUGUST 13. 2018
Dear ROELOSSS,
Thank you for taking the time to leave your feedback.
Unfortunately it is a decision made by the game providers that certain games cannot be played in the Netherlands and something we do not have any control over.
Regarding your other issues, these are things that can easily be resolved and if you need any help please send me a PM regarding those.
Many thanks and have a lovely afternoon!
Joebanjo88 22 reviews
Message
Reviewed on August 8. 2018

LIKED

Website is ok, not to busy or a lot of graphics (I like that).
Payout after verification is fast.
Support is very helpful.

DISLIKED

Not all games can be found (when you search for games you can dins them, but not in the overviews on an iphone/ipad).
Verification takes ages and without notice declined. New documents will start all over again.
Small range of providers.
GENESIS CASINO REPLIED ON AUGUST 13. 2018
Hi JOEBANJO88,
Thanks for a great review!
It's wonderful to hear that you are such a fan of our casino! Increasing the number of providers and graphics on the site is something we are always striving to improve, so keep an eye on the site ;)
Thanks again and have a great day!

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Genesis Casino complaints

  • 3 of 3 resolved
  • 22 hours avg response
  • 1 week avg complaint life
  • 1,685 USD avg amount

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