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Genesis Casino

6.17
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Genesis Casino Review

  • Live chat open
  • Mobile friendly casino
  • Top-tier game developers featured
  • Live chat not available 24/7
  • Various country restrictions
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General info & Latest Promos
Website https://www.genesiscasino.com/
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Genesis Casino: 100% up to $/€100 / 1000 NOK + 300 Extra Spins on Starburst Slot

Genesis Casino is an online casino where members can enjoy games ranging from video slots to table games and live games. Members can enjoy games from some of the leading providers in the industry which include Microgaming, NetEnt, Play’n GO, Nyx Interactive, Quickspin and Evolution Gaming. The site is available in several languages and can be played instantly or on the go. The casino is licensed and regulated by the Swedish Gambling Authority and Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine and Belgium. The full list of restricted countries can be found under ‘More Casino Details’. 

Virtual Games

Members who enjoy video slots can immerse themselves into a new universe of features and pay-lines with titles from the likes of Microgaming, NetEnt and Play’n GO. The Casino has a search function to help players find games quicker or members can categorize by popularity. Titles include Starburst Slot, Immortal Romance Slot, Hugo SlotTwin Spin Slot and Mega Fortune Slot

In addition to that table game fans can manoeuvre through a massive selection of games which include baccarat, blackjack and roulette. 

Players can even pick from a large of variety of video pokers like Deuces Wild, Deuces and Joker and Bonus Deuces Wild.

Other games include scratch cards and games like Keno and Bingo. 

Live Casino

The casino also provides a fully immersive live casino offering games hosted by friendly dealers around the clock. These include Live Roulette, Live Blackjack and Live Caribbean Stud. 

Mobile Gaming

Anyone who prefers gaming on the go can also access the casino from a mobile device whether it be a smartphone or tablet. Games can be played through a compatible mobile browser, no app required. 

Support

Players who need assistance can use the casino’s live chat facility for this. Live chat is available 9am – 1am 7 days a week. Support can also be reached by email and telephone through a freephone number for UK residents. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players’ personal and financial details secure. 

They also use a random number generator which is independently tested to keep their games fair and random.

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Genesis Casino Reviews by Players

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Lawrence777 9 reviews
United Kingdom
Message
Reviewed on August 20, 2020

LIKED

This is my favourite casino and all the rest of the Genesis group casinos. The casino is fair for all instead of other casinos where heavy wagering is rewarded and encouraged to spin away their wins for points for wagering. This casino is fair for all and never encourages heavy wagering in exchange for points. This casino has a search filter by provider which is a brilliant way to find new games under a players favorite provider. Genesis group has a application for a sports and virtual gambling licence which means betting is on its way to Genesis group instead of just slots and live casino. The speed of the withdraw is at the bottom end of the 1/3 days even by visa, still not as quick as Electraworks and LC group which are only a few hours by visa. The accounts play slots at a high level and payout does happen quite frequently. These casinos offer deposit bonuses via email invite, but once you have an account with all the genesis group casinos only half will offer deposit bonuses via email invite and half of the group will stop sending deposit bonus codes via email inviting. I am very sad that the UKGC licence is suspended, I don't know why 😭 😭 😭 😭 I love these casinos and its restricted to me now.

DISLIKED

As with all the Genesis group casinos I don't like the bonus policy, (only bonus funds contribute towards wagering requirements) at Genesis group casinos a player will have to lose all their money before they can win in bonus. For a 50% upto £250 bonus a player would have to loose £500 for example and non of their cash wagers has counted. A player can not win with bonus unless they lose their money first. This will definitely cause confusion to players who come to Genesis group casinos after playing elsewhere where cash wagers does contribute and can be spinning away not realising that their cash wagers are not being counted towards wagering requirements. I am sad 😭 😭 😭 the UKGC licence has been suspended at genesis group 😭 😭 😭 I can't play here 😭 😭 😭 I don't want different casinos 😭 😭 😭 I want genesis casinos they're generous and offer more bonuses 😭 😭 😭 I don't know when they come back 😭 😭 😭 I don't here anymore 😭 😭 😭
Justboon 3 reviews
Canada
Reviewed on June 10, 2020

LIKED

Only had a few withdrawals with this casino group. I like the withdrawal options worked perfectly and only a few days for me to receive cash.
Good selection of games and no need to re-verify every time you play at one of their casinos

DISLIKED

Could maybe do a bit better with player rewards.
GENESIS CASINO REPLIED ON JULY 2, 2020
Hi JUSTBOON,

Thank you for your review!

We are happy to see that you have had a nice experience with us 😊

Please feel free to contact our support at any time should you wish to check for any available offers or bonuses on your casino account, our Live Chat is open 24/7 and we will be more than happy to assist you!

Kind Regards,

Genesis Casino Team
yurchh 6 reviews
Netherlands
Message
Reviewed on June 9, 2020

LIKED

A quite decent selection of slot games and live casino games on this site. Also a lot of bonus offers given, which makes me want to play there. Site got a decent theme as well.

DISLIKED

The withdrawal times are absolutely ridiculous.
48-72 hours to get a withdrawal from pending to processed is absurd and should be prohibited.
Take notes from Unibet, Rizk and Casumo. Over there it's always within a few hours and that is way I proceed to keep playing there.
The site is pretty slow as well.
GENESIS CASINO REPLIED ON JULY 2, 2020
Hi YURCHH,

Thank you for taking the time to review us! We are glad to hear that you like our casino and promotions, we are always working on providing the best experience for our players :)

With regards to the withdrawal processing time, we understand your frustration with the time frame, however please understand that as a regulated casino we are obliged to carry out all necessary security checks on withdrawals before processing. We do our best to try and get these processed as soon as possible, but this can sometimes take between the provided time frame of 48-72 hours.

Should you wish to check the status of any withdrawals on your account, please feel free to contact us, our Live Chat is open 24/7 and an agent will be more than happy to assist!

Kind Regards,

Genesis Casino Team.

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