Page 2 – Player Reviews for Genesis Casino

Deposited via swiffy had to wait up to 3 days for the deposit to be credited. Ridiculous!!!
Yet it states instant!!!!! Please avoid! Not to mention no agents available in emergencies reg deposits, withdrawals etc.

They have a variety of games and online chat is quite quick. However, these 2 points alone still do not help this casino. Nobody on online chat can assist me. I'm waiting on a pending withdrawal for 5 days.

I requested a withdrawal last week Thursday, 4 March 2021 around 4am. It says withdrawals are processed 48-72 hours. Sunday, 7 March at around 10am my account was verified. I do understand that accounts need to be verified. What is concerning is that it said online that my account was already verified, but it wasn't. I had to send my bank statement and proof of identification. When sending my bank statement, somehow they did not receive my first email.

I was told that since I was now verified and if I'm waiting on a pending withdrawal, it will be processed as soon as possible. This was Sunday morning.

It is now Tuesday, 9 March 7am and my pending withdrawal still has not been processed. I chatted live a few times, I keep been told the matter has been escalated and that it will be processed as soon as possible, but when will that be? It's been almost 48 hours since my account has been verified. It's also been 5 days, 120 hours, since my withdrawal.

I don't mind waiting 72 hours, as those are the terms and conditions, but it's a bit unfair having to wait this long considering my money is put into their account immediately.

I've also read through their terms and conditions and I know that I have done nothing wrong on my side.

Also, one of their customer service guys had the audacity to ask me whether playing on casinos is my main source of income. What an insult. All because I said that I will not be playing on any of their sites until my withdrawal is processed.

As clients we have no option but to stick to their terms and conditions, otherwise we won't get paid. It would be nice if they could stick to their promises too.

I have threatened that if I do not receive payment by end of day, Tuesday 9 March 2021, I will be reporting them to the National Gambling Board of South Africa. I have screenshots of all my online chats and copies of all the emails I have sent them.

I wish I had seen all their reviews before depositing into their casino.

This is my favourite casino and all the rest of the Genesis group casinos. The casino is fair for all instead of other casinos where heavy wagering is rewarded and encouraged to spin away their wins for points for wagering. This casino is fair for all and never encourages heavy wagering in exchange for points. This casino has a search filter by provider which is a brilliant way to find new games under a players favorite provider. Genesis group has a application for a sports and virtual gambling licence which means betting is on its way to Genesis group instead of just slots and live casino. The speed of the withdraw is at the bottom end of the 1/3 days even by visa, still not as quick as Electraworks and LC group which are only a few hours by visa. The accounts play slots at a high level and payout does happen quite frequently. These casinos offer deposit bonuses via email invite, but once you have an account with all the genesis group casinos only half will offer deposit bonuses via email invite and half of the group will stop sending deposit bonus codes via email inviting. I am very sad that the UKGC licence is suspended, I don't know why 😭 😭 😭 😭 I love these casinos and its restricted to me now.

As with all the Genesis group casinos I don't like the bonus policy, (only bonus funds contribute towards wagering requirements) at Genesis group casinos a player will have to lose all their money before they can win in bonus. For a 50% upto £250 bonus a player would have to loose £500 for example and non of their cash wagers has counted. A player can not win with bonus unless they lose their money first. This will definitely cause confusion to players who come to Genesis group casinos after playing elsewhere where cash wagers does contribute and can be spinning away not realising that their cash wagers are not being counted towards wagering requirements. I am sad 😭 😭 😭 the UKGC licence has been suspended at genesis group 😭 😭 😭 I can't play here 😭 😭 😭 I don't want different casinos 😭 😭 😭 I want genesis casinos they're generous and offer more bonuses 😭 😭 😭 I don't know when they come back 😭 😭 😭 I don't here anymore 😭 😭 😭

Only had a few withdrawals with this casino group. I like the withdrawal options worked perfectly and only a few days for me to receive cash.
Good selection of games and no need to re-verify every time you play at one of their casinos

Could maybe do a bit better with player rewards.

A quite decent selection of slot games and live casino games on this site. Also a lot of bonus offers given, which makes me want to play there. Site got a decent theme as well.

The withdrawal times are absolutely ridiculous.
48-72 hours to get a withdrawal from pending to processed is absurd and should be prohibited.
Take notes from Unibet, Rizk and Casumo. Over there it's always within a few hours and that is way I proceed to keep playing there.
The site is pretty slow as well.

After winning a huge amount, my withdrawals are still showing as pending.
I hit big on 20th of May and still haven't received any money.
In the beginning I have been told to wait 72 hours what I did, and I contacted customer support again. Didn't get any straight answers from them, apart that I have to wait even longer.
Will give you an update guys .

My experience on this casino has been great so far! There is a wide variety of games to choose from, so never a dull moment. There is also the option to set your favorite games which is quite handy.
No issues with withdrawing any winnings. I had to send in some documents for verification, which is quite standard, but I had no delays in getting these checked and my withdrawals paid out. I’ve been kept up to date with e-mail along the process.
Anytime I’ve contacted live chat, they were helpful, it’s really amazing that it’s available 24/7, especially when living in a different time zone. I'm quite a new player but so far I will definitely be using this casino regularly and also recommending it.
Thank you Genesis!

The layout of this casino is one of my favorites. It’s really user-friendly, really easy to navigate and I like that the fact that I can see all my favorite games as soon as I log in.
It’s good that you have the option to play most of the games in fun mode first, just so you can get an idea of the game before you start playing.

I’ve also had some nice winnings from this casino, and even though I had to provide additional documents to complete the verification of my account. Once this was done the withdrawals followed shortly after. Never had any issues with delays so far.
Every time I contacted live chat, they were always helpful and dealt with any of my questions. Really glad I signed up to this casino!

The site navigation, slot selection and functionality are all top-notch. I was heavily considering adopting them as my new go-to casino website until I experienced the problems I've lined out below.

I have been waiting on a withdrawal since the start of April. Accounts fully verified and everything seems to be in place, but the customer service and correspondence are both absolutely atrocious. I have waited for replies to my emails for weeks at times, despite being told I'm "Top Priority". They feel like a very dodgy company, I would tread carefully.

I like the variety of games and that is easy to navigate around the site.
I like that the people in chat have been relatively kind and polite. I like that most of the games load quickly.

I dislike that it has been a week since I put in a request to cashout and still nothing. A week and they are dragging their feet on verification of ID and bank statements after having no problem accepting numerous e-transfers from my bank account to them. I finally got an e-mail from verification team saying I needed more bank proof after I have submitted plenty of proof already. I believe they just wanted keep my winnings in there in hopes I will gamble it back over the weekend. This seems to be a recurring theme with them and very bad business for a relatively new casino.

Good variety of games. Good selection of deposit and withdrawal methods. Not much else is good here.
I don't know what else to put here as I'm so upset with this place

Very slow to pay. Even if you're verified, your withdrawal sits in a pending state.
When will casino learn that this is the most important aspect that players look for in a casino.
Nobody wants to wait 10 days to get there money.
Not very smart management.
I won't deposit there again.
2 strikes, you're out!

This online casino has not pros to it. They always have glitches on this website and the bonuses are not very great. Only pro about this casino is the variety of games.

They held my credits from me for more than five days. It is still pending to be resolved by genesis casino. They try to blame skrill for missing funds but I contacted skrill and they sent me a reference number and told me that they did deposit funds to casino and that it was genesis casino that had been holding my credits. Would not recommend this website the agents are rude and not helpful at all!!!

I have played a lot of casinos online and heard decent reviews about this fairly new casino!
I immediately signed up hoping to play fairly quickly as many gambler does and there was no quick way to prove you ID even though I sent it through within 15 minutes of signing up!
I am now nearly 36 hours in and still no approval! Poor administration!

I had liked this site so far... I got a good wins. Big wins too. Lots of games to play. I love playing on this site ever since I got here. Small amount withdrawals are not a problem.

I just hate their withdrawal process. They increased their verification days from 48 hours to 72 hours, I was fine with it considering the given conditions in the world. I have been waiting since 6 days and they haven't processed my withdrawal even though I have repeatedly complaint with the customer service. Due to this I haven't got to play too. They are not listening..

Nice selection of games and I did win alot of money the only problem is you have to wait a long time to get paid and verified. Soon as I won a big win that was it. Got plenty of bonuses but they were very small wins.

Don't like the fact you win big money an have to wait hella days for it. I even cancelled a withdrawal because of how long it took totally regretted doing that. I don't like how you can reverse your winnings even after 6 days it should be locked or something.

Genesis casino together with kassu casino are in my opinion the best genesis global limited casino's. Currently I have a pending withdrawal from my second deposit, I also won on my first deposit! However that is not why this casino gets 10 stars. Normally Genesis global limited casino's have a pending time of 48 hours for withdrawals however genesiscasino processed my first withdrawal well within those time limits (much sooner). The layout of the website is great but like all other genesis global casino's they don't offer playngo to players from The Netherlands like me. When I request a time out for my account until my withdrawal is processed it is done so imminently. Your funds are safe with this casino. If you are lucky enough that it comes to withdrawal you can be assured that your winnings will be received accordingly.

Overall there is little to dislike except the fact that they don't offer playnGo to Dutch players and the fact that officially the pending periods are still 48 hours however like in my case for my first withdrawal it was done so sooner. Let's see how it goes with the second one.

Genesis casino is one of the latest casinos I joined. Last month I discovered Kassu casino and Casino Gods that are from the same group of Genesis Global casinos and I had quite a good time there. I knew that Genesis casino is a part of the group and I liked the welcome bonus they offered so I decided to sign up.

The sign up was easy and just like with other casinos of theirs, I really liked the game selection as they have Netent, Play n Go, Microgaming, Big Time Gaming as well as other game providers. After sign up I made a deposit of 30eur and received a 30eur match bonus. One thing I like and dislike at the same time is how their bonuses work. From one side I like the fact that if I hit a big win without using bonus funds, I can request a withdrawal. From other side, since I'm a low-roller, I prefer bonuses where each bet contributes to wagering requirements. Regardless, the bonus wagering is very friendly as it's only 40x bonus amount.

I started off by playing Twin Spin as I usually do. I didn't manage to get any decent hits so when my balance went down to 30eur, I decided to move on. I chose to play Wolf Gold as it's a game I quite enjoy recently. I managed to get the jackpot feature and had around 50x bet win from it, which was a small but needed balance boost. I continued to play it for a while and managed to get my balance up to 60eur again. Then I went to play Wolf Club but the game was cruel to me. I kept playing it for the remaining session, had a few bad bonus features and eventually ran out of balance. Then I went to play my free spins that are a part of the welcome bonus. The spins paid around 4eur and I used them on Starburst without any luck.

Overall I had a nice time at Genesis casino and I do recommend them. The deposit was smooth, no technical issues appeared and the game selection was good. And even though I'm not a fan of parachute bonuses, this one has good wagering requirements. I might make another deposit and take the second welcome bonus as they left a good impression on me.

Very good site, over all one of the best online casino I have been 2, I am a regular casino player and I will say this to genesis casino is that your site is by far the easiest to use and user friendly and the chat service is amazing, some really good agents ready to help.

As a VIP customer if the withdrawals were more it would be better but so it's just 5400 ish a week which for me is pretty slow. I hope they receive my emails to maximise my withdrawals I would be so happy.

Any one here who says they are not genuine remember to verify your account 1st before you play as this is their requirement. I 2 at 1st was quite sceptical but I have been paid by them so I will vouch for them and no i am not employed by them lol. This is an honest review guys hope this helps and genesis please increase my withdrawals as I am A VIP customer.

Kind Regards all!!

Good selection of games. The site seems to be easy to use and looks decent enough. Although as stated all that glistens isn't gold. The VIP agents seem to be helpful but behind their smile lurks some very heinous.

Make sure you read all the small print in their terms and conditions. I went through a stage of trying a casino, not getting very much in way of returns then self excluding and moving on. Eventually found my way onto Genesis which started fine, winning a little losing a lot then winning nearly £4000. I decided that's enough for me I withdrew and self excluded. That was my big mistake they asked for ID as per normal but found that I had self excluded from a sister site, which I had no knowledge of nor is it a Uk law requirement. They suggested I had purposely misled them by changing the year in my date of birth even though my address, name, email, card details, month and day of birth were identical.
The conclusion was they refused to pay out on a genuine win or even refund the deposits. The despicable way they behaved leaves me no choice but to warn others. Read the terms and conditions and be warned. I suggest you invest your money in a UK site with greater renown and stay away from the Maltese cowboys.

Genesis. Not so bad as you might think it is.

In slots world you hear a lot of people talk and complain fast. So it was for me. I hear a lot of negativity about this casino but is it really that bad? No, I think it is not bad at all. They offer a large amount of game's, their game servers are fast, no lag or loading issue's. They have a easy to navigate interface which helps a lot finding the game's you like. Genesis as far I know from my own experience offers bonuses you can take with your deposit and they are decent bonuses. So far I received 100% 75% and I played one time raw without any bonus attached and so far, it's pretty darn good. My 3rd session at genesis I won 700,- euro. Amazing! Yes I can recommend genesis casino to anyone so far.

The reason I left one review star open is because of the lack of payout times. I seen and read a lot of people complaining about it and I kind of understand why this is. It is because its taking way too long. Players now days are treated with instant cash-outs that make's it for a casino like this a minus point if it take's longer then a day because you will ask your self the question: Why can that casino do instant cash-outs and why can a casino like genesis don't do it... Why it is.... I have no clue... Maybe because casinos want players to cancel their withdrawals.. I have no clue, to be honest. but I feel that if genesis works on this, that this could become a pretty good and appreciated casino for the casino community. One more tip: Add a lock your withdrawal option so you cannot cancel it anymore ones you put in a withdrawal. Let the player decide where ever he/her wants to do that or not. I think this shut be a standard option in any online casino. for now a 9/10 congratulations.

Nothing

I gambled £75 on the extra chilli slot on genesis casino got the buy feature down to £10 and tried to buy it, feature unavailable screen popped up, i refreshed the game and tried to buy it again same thing happend.
Live chat offered me 50 free spins on starburst at the value of £0.10 thanks genesis.

Genesis casino is part of the Genesis global limited casino group. Under their Umbrella you will find sister sites like Spinit, CasinoJoy etc. They have great licenses like Malta Gaming Authority, UK Gambling commission and Swedish. So, which means they can cater for slot of players around the world. The website has such a dark feel to it, almost like being in space.

I know normally this group of casinos offered some no deposit bonus like 55 free spins with Casino Cruise and I decided to try my luck unfortunately nothing was there. However, the main reason I signed up was the welcome offer of 100% bonus and 300 free spins, yes that is right 300 free spins on Starbust if I remember correctly. A few days later I decided to claim the bonus to give the site a try.

They have a lot of gaming providers including Netent, Play N Go, Red Tiger Gaming, Next Gen, Quick Spin and a few more, however I am restricted to many of those, as only Quickspin, Netent, Play 'N Go was available upon logging in on the site.

I contacted support to enquire about this, they can at times take their time. I waited on average about 2 minutes before someone responded to me. They said it could be due to license restricting certain providers in certain countries. Live chat has limited hours, I think they are available for 12 – 14 hours during the day.

They have a lot of deposit methods and withdrawal options, basically all e-wallets are available and at the time I could claim the welcome offer using e-wallets, but as of lately, I think it is now restricted.

I did a bit of research of this group and saw a lot of complaints and although I did not have any bad experience with them, I did have with Spinit, where my withdrawal was pending for more than 4 days.

I hate the fact that whenever you ask them something most of the time, its always management needs to approve this, waiting on feedback from management etc. Really frustrating. So far I have mixed feelings and if you unsure I would recommend trying CasinoJoy from this group as they are awesome and withdrawals are under 24 hours.

The only positive I can see from this site is the nice variety of games, and the bonuses are frequently sent to your email. For example, if you don't deposit for a while they'll likely send you a 50-100% match bonus which I wish more casinos offered.

- Absolutely atrocious RTP, deposited twice and am yet to get a bonus on Book of Dead (842 spins). Gameplay feels very unnatural unfortunately, and it's interesting because I had the same experience on SpinIt, which both operate under the same company...

- Bonus funds cannot be used on Jackpot games, but this is a common thing with other casinos.

Unfortunately I really cannot recommend this site, which is a shame as the interface is really nice with all the games you can think of.

Great site with no issues during gameplay. Live support always answer so quickly and are very helpful in giving information and doing their best to speed the process along whether verifying or waiting for withdrawals. Game selection is great and overall design of the site is fantastic.

It’s not a massive dislike but verification could be reduced slightly as it takes quite a while to verify. Withdrawal limits aren’t that great either, however this wouldn’t put me off playing here as the staff and customer support is brilliant.

Surprising I’d not come across Genesis Casino before being it is the main casino of Genesis Global Casino Group! I’d played at Casino Cruise first, then more recently Sloty and VegasHero before coming across this one and Casino Gods in the past couple of months. I did have a little bother back at Casino Cruise but I’ve since learnt the best way to deal with the kinds of issues I’ve had due to sharing an internet connection with all of the other flats in my building.

I believe all of the casinos in this group used to offer large no deposit bonuses but that doesn’t seem to be the case anymore. There is a bunch of deposit based offers that I took though, as usual, and the wagering requirements are fairer than at many other casinos which is nice.

The game selection here might appear a bit small if you simply look at the list of providers and compare it to the number available at a bunch of other places these days, but in reality your probably going to find a large number of your favourite games on offer here. In fact, whilst it’s not mentioned yet here at AskGAmblers I even found some of my favourite Big Time Gaming slots available here at Genesis including Danger High Voltage, which I wasn’t expecting.

No pending time on withdrawals is almost a must for me, and is certainly something that will stop me going back to most casinos after I’ve finished using up my new player benefits and cleared out any comps I might have earned. Whilst e-wallets are prohibited when claiming a bonus, card withdrawals are as fast anywhere else and I had no trouble getting my account verified either. Live support are particularly fast here, I never found myself sitting around waiting for somebody to answer my query over the few nights I played here.

I always feel like I have to say this about the Genesis casinos, I did have a bit of a rough ride with some of the support staff back at Casino Cruise, and whilst it probably wasn’t entirely their fault I do think they could have handled the issue better. Seeing as it’s basically the same staff operating this casino I feel it is worth mentioning, but wouldn’t say it is a reason not to give this place a try. Overall the site, staff and facilities are just as good as you will find anywhere else online.

Im normally picky when it comes to casinos, but would recommend Genesis to anyone who wants a new / different casino. I know some people have complained about the verification / withdrawal procedures (standard at all casinos now) but I have to say they came good when it came to verifying my account and withdrawing 17.5K (which is now in process - under 24hrs). Live support were fantastic (and quickly available), Bjorn especially.
Unfortunately, they did suspend me from the site (only because I self excluded from a sister site - Casinogods) so they take player responsibility seriously and this can only be a good thing.

Maybe a better / more functional loyalty program i.e. instant comp points, offers besides new players etc.
Daily / Weekly withdrawal limits could be better

Live support. They are awesome.
They have alot of pretty cool slots.
That's it for the rest nothing special to this casino it's like all the other casino's

Totally no Vpip.
No loyalty program
No responses to mails
Trying to get your account verified takes way way way more then 72 hours.
Example they might miss a document they won't tell you and after a long time you have to find out true live chat.
Upload and then you expect to wait another 72 hours

Even when you play a couple k a month expect 0 customer service.

Genesis Casino is truly a breath of fresh air. The most important factor about an online casino for me, and no doubt many other people, is the quality of the customer service, and I can assure you that from the moment I joined Genesis Casino to the present day, the customer service has been fantastic. All representatives, whether they be part of the general or VIP team, are welcoming and friendly, very patient with any questions asked, and genuinely nice to talk to. The availability of the Live Chat facility is consistent with no delay, the option to email is also decent as the responses are rapid, and there is an option to call which is always a bonus with an online casino.
It is important I address the fantastic customer service I've received from Jake, a genuinely nice guy who is very interactive and conscientious of making sure my experience is always to a good standard. Other honorable mentions include Lina and Neil who are always a pleasure to talk to and great in solving any general queries I may have.

In regards to the website itself, I can confidently say that it's one of the most well presented online casinos I've encountered. The website interface is easy to navigate, the gaming selections, everything from live casino to slots, are well categorized, and the easily accessible and well layed out account section is genuinely the best I've come across.

The gaming selections offered are good quality with a decent variety. I'm a live casino player, mainly roulette, and their selection is impressive, everything from the Immersive Roulette and American Roulette feature, to unique options like Dragonara and Grand Casino. The variety of slots are decent also, including Who Wants to be a Millionaire and Starburst.

Finally, a factor that is a priority for most customers, the withdrawal process. Having submitted all relevant documents upon joining and being verified, the process was fast and efficient, without a long delay when the withdrawal is pending.

All in all, I recommend any customer who is contemplating joining a new casino to join Genesis Casino.

Usually when I review a casino there is always something to critique, however, I can sincerely say that at this moment I have encountered no negative issues with Genesis Casino thankfully.

Made registration just to say big thanks to Genesis casino. They have the best support team I have ever seen and I'm not speaking only about casino/gambling industry, but in general. Had really great encounter yesterday which resulted in free spins and bonus. I like the slick design of webpage. Everything is aesthetic and tasteful. RTP feels like is always on my side. Zero problems with winning, zero problems with withdrawing and zero problems with game selection. Perfect all around. Thank you for this experience.

The site’s color palette is tastefully done. The use of purples and blues is comforting and calm, unlike other sites that use overly bright colors. I decided to try a few of the site’s slot games because of their inviting home page. I think that the site’s space theme is a welcome additional detail as well.

The slot games I played disconnected a few times. I’m not quite sure if this is because of the site or my own internet connection (is anyone else having the same problem as I am?). That is my primary complaint so far, but I am new to Genesis so I will update again if I encounter more problems.