Geschlossen: Genesis Casino ist geschlossen, versuchen Sie es stattdessen mit:
Genesis Casino
- Schnelle Auszahlungen
- Intuitive mobile Spielothek
- Über 1.000 Spielautomaten von führenden Anbietern
- EU-Glücksspiellizenz
- Auszahlungslimits
Genesis ist eine sicheres und modernes Online Casino mit mehreren Lizenzen, darunter auch die EU-Glücksspiellizenz. Spielspaß, attraktive Bonus-Angebote und schnelle Auszahlungen: Genesis katapultiert Sie in die Welt der besten virtuellen Spielothek-Unterhaltung. Den Mitgliedern stehen neue und beste Spielautomaten und andere Spielothekenspiele von führenden Softwareanbietern wie NetEnt, Microgaming, Play'n GO, Quickspin, Red Tiger und Yggdrasil zur Verfügung. Diese benutzerfreundliche Spielothek ist auch eine mobile Spielothek. Genesis Spielothek wird von der Malta Gaming Authority und der schwedischen Lotterieinspektion lizenziert und reguliert.
Nicht zugelassene Länder
Nicht alle Spieler können in der Genesis Spielothek um Echtgeld spielen. Mitglieder, die in folgenden Ländern wohnhaft sind, dürfen keine Konten bei Genesis eröffnen: Australien, Italien, die Vereinigten Staaten von Amerika und ihre Territorien, Frankreich und seine Territorien, Spanien, Dänemark usw. Im Drop-down-Menü finden Sie die vollständige Liste der eingeschränkten Länder. Spieler aus anderen Gerichtsbarkeiten sind dafür verantwortlich, sich vor der Kontoeröffnung von der Legalität des Glückspieles in ihrem jeweiligen Land zu vergewissern.
Online Spielautomaten
Eine exzellente Spielautomaten-Auswahl erwartet Sie in der Genesis Spielothek: Über 1.300 Online Spielautomaten von lizenzierten und vertrauenswürdigen Spielanbietern wie NetEnt, Microgaming, Play'n GO, Quickspin, Red Tiger und Yggdrasil stehen den Mitgliedern jederzeit zur Verfügung. Alle Spiele sind nach Beliebtheitsgrad, Anbieter, Erscheinungsdatum kategorisierbar. Zu den beliebtesten Spielautomaten gehören folgende Titel: Book of Dead, Immortal Romance, The Grand, Reel Talent und Lost Relics.
Mobile Spiele
Die mobilfreundliche Website ist kompatibel mit allen mobilen Geräten, wie Tablet oder Handy, sodass beste Spielothek-Unterhaltung per mobile Spielothek möglich ist – wann und wo Sie es wollen. Dank der intuitiven Oberfläche dauert die Suche nach dem Lieblingsspiel nur wenige Sekunden.
Kundendienst
Das deutschsprachige Support-Team von Genesis ist sehr freundlich, fachkundig und bietet Kunden besten Service per Live-Chat, E-Mail und Telefon an. Informationen über die Registrierung, verantwortungsvolles Spielen, Sicherheit, Einzahlungen, Auszahlungen, finanzielle und technische Fragen finden Sie im detaillierten FAQ-Bereich.
Sicherheit und Fairness
Die Sicherheit der Spielerdaten hat oberste Priorität, daher werden alle sensiblen Zahlungsinformationen durch die neueste SSL-Verschlüsselungstechnologie geschützt.
Alle Spielothek-Spiele laufen über einen zertifizierten Zufallszahlengenerator oder Random Number Generator, um faires Spiel zu gewährleisten. Alle Anbieter werden systematisch durch Technical Systems Testing (TST) oder eCogra getestet, sodass Sie 100 % sicher sein können, dass Sie ein zufälliges Ergebnis bekommen.
Online Casino Test – Genesis Spielothek
Genesis Spielothek ist ein vertrauenswürdige und transparente Online Spielothek mit mehreren Glücksspiellizenzen. Die bemerkenswerte Spielvielfalt sowie das exzellente Design kommen bei den Kunden sehr gut an. Wie unser Online Casino Test zeigt, können neue Spieler das attraktive Bonusangebot mit vier Einzahlungen beanspruchen. Der Spielothek Bonus kommt mit Freispielen und fairen Umsatzbedingungen.
Von Experten empfohlen
Spielerbewertungen
The layout is easy to use, the game selection is really good, also allows me to try games I haven't played before.
The best part is the VIP managers, they are helpful and seem genuine, however, they seem to have no actual authority
Being from New Zealand the only option for me to withdraw my winnings is Skrill (as Direct to CC is not available in NZ anymore) this wouldn't be a problem, except I have to wait for 24- 48Hrs for my Withdrawl to be processed (which as a VIP is far quicker than the 72hrs for everyone else)
They have also started to KYC multi-choice tests to check me every time I want to withdraw now, and I only withdraw small amounts at a time ($200 - $300).
Hi LDIDDY82,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
Wide selection of slots and modern layout, personal manager was awesome especially with withdrawals and special bonuses they are giving. It became one of my favorite casinos
I had some problems but support sorted them out the problem and communicated well. I have had a few experiences with games with lags but happens on other sites as well so it's ok
Hi MELVIN1,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
I like this casino, they have a good amount of slots only don't have Play'n go for people of Holland.
Good layout and the chat is also fast and good the people are nice and the want to help.
The withdraw is bad. If you from Holland you only can choose instant pay with brite. But still have problem with the withdrawal. If I want to make a withdraw, is gets instantly an error message that session is expired. Waiting now almost a week. Still can't make a withdrawal.
Dear MALUKUOPHEUSDEN,
Thank you for tasking the time in leaving us your review.
We have looked into your account and can see that your withdrawal was requested today. Please allow up to 72 hrs for your withdrawal to be processed.
Should you have any queries, please do not hesitate to contact us,
Regards,
Genesis Casino Team
A website that does a really good job in the casino field. Deposits are really fast and documents verification as well. Big choice of game providers. Supports many different payment methods.
Winnings payout and communication with support managers should be a bit faster. Only bonus funds contribute towards wagering requirements - be careful.
Dear MRMANLAR,
Thank you for taking the time to leave us your review.
Should have any queries or require any information from our end, please do not hesitate to contact us.
Regards,
Genesis Casino Team
The game selection is good the bonuses are good and if you're not like me and constantly chase the jackpot you can actually win some decent money and walk away happy haha. I personally love the boongo games.
The "proper team" are a bit stingy and very reluctant to give our gifts even if you've blown your life savings there haha. The staff members in the chat are generally helpful and kind though.
That said there is a few arrogant jobs worth among them haha
Dear DGO1987,
Thank you for your feedback.
Kindly note that Bonuses are granted based on the activity of the account. Should you wish for us to review your account further, we kindly ask you to contact us via e-mail.
Thank you for your time.
Kind regards,
Genesis Casino Team.
Everything is good plenty of games and bonuses as well as can use indian currency, mobile friendly. Overall its good without only withdrawals and customer support. I sent them so many mails but didn't get even one reply. I m playing more than 5 casinos regularly and none of them do like this. They pay out my winnings instantly and also reply on time if need any help.
Withdrawal time and customer support. Please I didn't get my money yet even 72 hours passed already also and no one answering my mails also, so please send me money and fix this problem so can your players won't lose their faith with casino and enjoy while gambling. Hope to hear from you soon and get my money also thanks.
Dear MANDYNENO1990,
Thank you for taking the time to leaving us your review.
We have looked into your account and can see that this withdrawal was paid out on the 08/06/2021.
Should you have any queries in the future, please do not hesitate to contact us.
Regards,
Genesis Casino Team
This could be a good casino- plenty go games and easy to use. However, there is no response to chat -it's a bot, take far too long to process withdrawals, and charge a heavy admin fee to withdraw what has rightfully and honestly won!
Take far too long to pay out winnings. Charge a hefty 2.4% charge to withdraw -that's if you ever manage to! They allow you to reverse your winnings which is against UKGC guidelines.
Dear RUMBABA,
Thank you for leaving us your review.
We have looked into your account and can see you are a UK player. As stated by UKGC withdrawals cannot be cancelled and we can confirm that your account is not allowed to cancel any withdrawals on it.
Should you have any queries, please do not hesitate to contact us.
Regards,
Genesis Casino Team
Good choice of games. Site looks honest but start playing and you'll soon find out! Cannot speak to anyone and no one responds. Avoid like the plague.
Don't pay out winnings. Charge a hefty 2.4% charge to withdraw -that's if you ever manage to! They allow you to reverse your winnings which is against UKGC guidelines.
Dear RUMBABA,
Thank you for taking the time to review us.
Withdrawals are generally processed within 24-72hrs from when they have been requested.
If you would like us to look into your query on your account, please send en email to [email protected] with your account details.
Regards,
Genesis Casino Team
Plenty of games and good bonuses. Nice layout and the live casino has all the good games that you don't always see on other sites.
You get regular bonus offers of varying amounts.
The withdrawal is a total joke not only do you have to pay for it. It also says 1-3 days to be in the bank. Mine is now 4 days and still pending and when you contact the so called live chat its a bot that is useless.
I have withdrawn at a sister site for £5000 and it was in my account the next day. This withdraw is a lot less and I don't know why it takes so long.
Dear CPTBLACK,
Thank you for taking the time to review us.
We have looked into your account and can confirm your withdrawals were paid out today. Please allow 3-5 working days to receive the funds in your account.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Genesis Casino Team
Deposited via swiffy had to wait up to 3 days for the deposit to be credited. Ridiculous!!!
Yet it states instant!!!!! Please avoid! Not to mention no agents available in emergencies reg deposits, withdrawals etc.
hello AWELARNIE,
thank you for reviewing us.
We are sorry to hear about your experience, but checking your account we didn't find the transaction you are referring to.
We can see that your last deposit was done on the 2021-03-29 21:13:34 and was credited to your account after 1 minute more or less.
If you are still having issues with your deposit, please do not hesitate to contact us at [email protected], we will be more than happy to assist you.
Regards,
Genesis Casino Team
They have a variety of games and online chat is quite quick. However, these 2 points alone still do not help this casino. Nobody on online chat can assist me. I'm waiting on a pending withdrawal for 5 days.
I requested a withdrawal last week Thursday, 4 March 2021 around 4am. It says withdrawals are processed 48-72 hours. Sunday, 7 March at around 10am my account was verified. I do understand that accounts need to be verified. What is concerning is that it said online that my account was already verified, but it wasn't. I had to send my bank statement and proof of identification. When sending my bank statement, somehow they did not receive my first email.
I was told that since I was now verified and if I'm waiting on a pending withdrawal, it will be processed as soon as possible. This was Sunday morning.
It is now Tuesday, 9 March 7am and my pending withdrawal still has not been processed. I chatted live a few times, I keep been told the matter has been escalated and that it will be processed as soon as possible, but when will that be? It's been almost 48 hours since my account has been verified. It's also been 5 days, 120 hours, since my withdrawal.
I don't mind waiting 72 hours, as those are the terms and conditions, but it's a bit unfair having to wait this long considering my money is put into their account immediately.
I've also read through their terms and conditions and I know that I have done nothing wrong on my side.
Also, one of their customer service guys had the audacity to ask me whether playing on casinos is my main source of income. What an insult. All because I said that I will not be playing on any of their sites until my withdrawal is processed.
As clients we have no option but to stick to their terms and conditions, otherwise we won't get paid. It would be nice if they could stick to their promises too.
I have threatened that if I do not receive payment by end of day, Tuesday 9 March 2021, I will be reporting them to the National Gambling Board of South Africa. I have screenshots of all my online chats and copies of all the emails I have sent them.
I wish I had seen all their reviews before depositing into their casino.
Hello MISSVIPWP,
thank you for taking the time to review us.
Please note that we reviewed your case and we confirm that your withdrawal has been processed accordingly on 12/03/2021.
Please allow up to 5 working days to reach you and if you will still have any issues, please let us know, we would be more than happy to check it for you.
Best Regards,
Genesis Casino Team
This is my favourite casino and all the rest of the Genesis group casinos. The casino is fair for all instead of other casinos where heavy wagering is rewarded and encouraged to spin away their wins for points for wagering. This casino is fair for all and never encourages heavy wagering in exchange for points. This casino has a search filter by provider which is a brilliant way to find new games under a players favorite provider. Genesis group has a application for a sports and virtual gambling licence which means betting is on its way to Genesis group instead of just slots and live casino. The speed of the withdraw is at the bottom end of the 1/3 days even by visa, still not as quick as Electraworks and LC group which are only a few hours by visa. The accounts play slots at a high level and payout does happen quite frequently. These casinos offer deposit bonuses via email invite, but once you have an account with all the genesis group casinos only half will offer deposit bonuses via email invite and half of the group will stop sending deposit bonus codes via email inviting. I am very sad that the UKGC licence is suspended, I don't know why 😭 😭 😭 😭 I love these casinos and its restricted to me now.
As with all the Genesis group casinos I don't like the bonus policy, (only bonus funds contribute towards wagering requirements) at Genesis group casinos a player will have to lose all their money before they can win in bonus. For a 50% upto £250 bonus a player would have to loose £500 for example and non of their cash wagers has counted. A player can not win with bonus unless they lose their money first. This will definitely cause confusion to players who come to Genesis group casinos after playing elsewhere where cash wagers does contribute and can be spinning away not realising that their cash wagers are not being counted towards wagering requirements. I am sad 😭 😭 😭 the UKGC licence has been suspended at genesis group 😭 😭 😭 I can't play here 😭 😭 😭 I don't want different casinos 😭 😭 😭 I want genesis casinos they're generous and offer more bonuses 😭 😭 😭 I don't know when they come back 😭 😭 😭 I don't here anymore 😭 😭 😭
Dear LAWRENCE777,
We are very pleased to hear you have enjoyed our services. Thank you for leaving us your review.
Genesis has launched new casinos if you would like to take a look at the great offers we have on them.
Should you require any further information on the above, please do not hesitate to contact us.
Regards,
Genesis Casino Team
Only had a few withdrawals with this casino group. I like the withdrawal options worked perfectly and only a few days for me to receive cash.
Good selection of games and no need to re-verify every time you play at one of their casinos
Could maybe do a bit better with player rewards.
Hi JUSTBOON,
Thank you for your review!
We are happy to see that you have had a nice experience with us 😊
Please feel free to contact our support at any time should you wish to check for any available offers or bonuses on your casino account, our Live Chat is open 24/7 and we will be more than happy to assist you!
Kind Regards,
Genesis Casino Team
A quite decent selection of slot games and live casino games on this site. Also a lot of bonus offers given, which makes me want to play there. Site got a decent theme as well.
The withdrawal times are absolutely ridiculous.
48-72 hours to get a withdrawal from pending to processed is absurd and should be prohibited.
Take notes from Unibet, Rizk and Casumo. Over there it's always within a few hours and that is way I proceed to keep playing there.
The site is pretty slow as well.
Hi YURCHH,
Thank you for taking the time to review us! We are glad to hear that you like our casino and promotions, we are always working on providing the best experience for our players :)
With regards to the withdrawal processing time, we understand your frustration with the time frame, however please understand that as a regulated casino we are obliged to carry out all necessary security checks on withdrawals before processing. We do our best to try and get these processed as soon as possible, but this can sometimes take between the provided time frame of 48-72 hours.
Should you wish to check the status of any withdrawals on your account, please feel free to contact us, our Live Chat is open 24/7 and an agent will be more than happy to assist!
Kind Regards,
Genesis Casino Team.
After winning a huge amount, my withdrawals are still showing as pending.
I hit big on 20th of May and still haven't received any money.
In the beginning I have been told to wait 72 hours what I did, and I contacted customer support again. Didn't get any straight answers from them, apart that I have to wait even longer.
Will give you an update guys .
Hello ISITTRUE,
thank you for taking the time to review us and we are sorry to see that you rate the experience you had with us as bad.
We checked your account and we can see that all you withdrawals have been set to be released today after some routine checks run on your account.
Please do not hesitate to contact us for any request or assistance, we would be more than happy to assist you further.
Regards,
Genesis Casino Team
My experience on this casino has been great so far! There is a wide variety of games to choose from, so never a dull moment. There is also the option to set your favorite games which is quite handy.
No issues with withdrawing any winnings. I had to send in some documents for verification, which is quite standard, but I had no delays in getting these checked and my withdrawals paid out. I’ve been kept up to date with e-mail along the process.
Anytime I’ve contacted live chat, they were helpful, it’s really amazing that it’s available 24/7, especially when living in a different time zone. I'm quite a new player but so far I will definitely be using this casino regularly and also recommending it.
Thank you Genesis!
Hi SAMANTHAW,
Thank you so much for taking the time to review us!
We are glad to see that your experience with us has been great! Please feel free to contact us should you require any assistance, we will be more than happy to help :)
In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!
Regards,
Genesis Casino Team
The layout of this casino is one of my favorites. It’s really user-friendly, really easy to navigate and I like that the fact that I can see all my favorite games as soon as I log in.
It’s good that you have the option to play most of the games in fun mode first, just so you can get an idea of the game before you start playing.
I’ve also had some nice winnings from this casino, and even though I had to provide additional documents to complete the verification of my account. Once this was done the withdrawals followed shortly after. Never had any issues with delays so far.
Every time I contacted live chat, they were always helpful and dealt with any of my questions. Really glad I signed up to this casino!
Hi JDALBY,
Thank you for taking the time to review us!
We are happy to see that you have had a nice experience with us :)
Please do not hesitate to contact us should you require any assistance, we will be more than happy to help!
We wish you the best of luck with your future within our casino, and we hope to see you playing with us again :)
Regards,
Genesis Casino Team
The site navigation, slot selection and functionality are all top-notch. I was heavily considering adopting them as my new go-to casino website until I experienced the problems I've lined out below.
I have been waiting on a withdrawal since the start of April. Accounts fully verified and everything seems to be in place, but the customer service and correspondence are both absolutely atrocious. I have waited for replies to my emails for weeks at times, despite being told I'm "Top Priority". They feel like a very dodgy company, I would tread carefully.
Hi STEVIEELLIOT,
thank you for reviewing us and we are sorry to read how you consider the experience with us.
Sometimes, our verification team run additional checks on the accounts, this can take a bit longer than usual before processing the withdrawal, this is part of the Terms and Conditions accepted by yourself upon registration.
You will be updated via email once completed, anyway do not hesitate to contact us for any information needed, we would be more than happy to assist you.
Regards,
Genesis Casino team
I like the variety of games and that is easy to navigate around the site.
I like that the people in chat have been relatively kind and polite. I like that most of the games load quickly.
I dislike that it has been a week since I put in a request to cashout and still nothing. A week and they are dragging their feet on verification of ID and bank statements after having no problem accepting numerous e-transfers from my bank account to them. I finally got an e-mail from verification team saying I needed more bank proof after I have submitted plenty of proof already. I believe they just wanted keep my winnings in there in hopes I will gamble it back over the weekend. This seems to be a recurring theme with them and very bad business for a relatively new casino.
Hello TYSONOPISANO156,
thank you for reviewing us.
Please note that the verification process is mandatory for every customer joining the casino. Depending on the regulator's guidelines, the verification process can start upon registration, deposit, or withdrawal as your case was, this is mentioned in our Terms and Conditions accepted by yourself upon registration. Please refer to clause 5.5. 'The identity of the player will be verified upon registration, deposit and/or withdrawal as required by regulations.'
We can see that till yesterday we requested additional documents to you and for this reason the verification process was not completed yet.
We hope this clarifies everything and we are sorry for any inconvenient, anyway do not hesitate to contact us for any further information needed.
Regards,
Genesis Casino Team
Good variety of games. Good selection of deposit and withdrawal methods. Not much else is good here.
I don't know what else to put here as I'm so upset with this place
Very slow to pay. Even if you're verified, your withdrawal sits in a pending state.
When will casino learn that this is the most important aspect that players look for in a casino.
Nobody wants to wait 10 days to get there money.
Not very smart management.
I won't deposit there again.
2 strikes, you're out!
Hello ROTTMAN,
thank you for reviewing us and we are sorry to see that you are not happy about the experience you had with us.
Please note that we checked your account and we can see that your withdrawals have been correctly approved.
Kindly note that the withdrawal process time might be influenced by the verification of your account, you have been verified the same day that the first withdrawal was approved, while the second one took a bit longer.
We hope to see you play with us again, if you need more information or assistance, do not hesitate to contact us, we would be more than happy to assist you further.
Regards,
Genesis Casino team
This online casino has not pros to it. They always have glitches on this website and the bonuses are not very great. Only pro about this casino is the variety of games.
They held my credits from me for more than five days. It is still pending to be resolved by genesis casino. They try to blame skrill for missing funds but I contacted skrill and they sent me a reference number and told me that they did deposit funds to casino and that it was genesis casino that had been holding my credits. Would not recommend this website the agents are rude and not helpful at all!!!
Hello HGUKIBAU94,
thank you for reviewing us, we are sorry for the issue and the inconvenience.
Sometimes, this kind of issues might happen and this is the reason why we are always active to help our customers, we checked your account and we can see that the balance has been correctly credited on the 28th of April.
If you still have any issues, do not hesitate to contact us and we will help you.
Regards,
Genesis Casino Team
I have played a lot of casinos online and heard decent reviews about this fairly new casino!
I immediately signed up hoping to play fairly quickly as many gambler does and there was no quick way to prove you ID even though I sent it through within 15 minutes of signing up!
I am now nearly 36 hours in and still no approval! Poor administration!
Hello JAMIEH500,
thank you for reviewing us.
Sometimes verification process can take a bit longer than usual, please bear in mind, as already confirmed privately that usually the relevant team takes up to 76 hrs to check the documents provided.
We hope this clarifies everything, anyway do not hesitate to contact us for any further info needed.
Genesis Casino Team
Also bis jetz bin neu da und eine gute gewinnen erzielt gute spiele tolle seite Kundenservice war sehr freundlich muss ich dazu erwähnen kümmert sich auf dem Sachverhalt aber ob das am ende was bringt muss ich abwarten und sehen.
Auszahlung Bearbeitungs dauer es bewegt sich nichts ich würde gern da als kunde bleiben aber hängt von dem ab ob sie mein Gewinn auch mir bezhalen ich bin hohe Summe spieler in dem fall habe ich auch andere casinos wo meine Auszahlungen seriös bearbeiten.
I had liked this site so far... I got a good wins. Big wins too. Lots of games to play. I love playing on this site ever since I got here. Small amount withdrawals are not a problem.
I just hate their withdrawal process. They increased their verification days from 48 hours to 72 hours, I was fine with it considering the given conditions in the world. I have been waiting since 6 days and they haven't processed my withdrawal even though I have repeatedly complaint with the customer service. Due to this I haven't got to play too. They are not listening..
Hello AMINERSDO,
thank you for reviewing us.
We are sorry to read about your withdrawal, we confirm that we checked your account and we can see that yesterday additional documentation has been requested.
Also, please note that the withdrawal will be correctly processed once verification will be completed.
We hope this clarifies everything but anyway, do not hesitate to contact us for any further request.
Regards,
Genesis Casino Team
Screenshot
It seems like it's a painfully standard casino, but I found advantages that are not often met. Well, according to licenses and various cases, everything is fine here. Unfortunately, there are no audits, but this is a given. The site's design is pleasing to the eye and the functionality is on top. As a player, I value the fact that the number of games is high, but the most important thing is the Catalogs are well-developed here.
It is very difficult to read informative pages because of the awkward font that the web designers have chosen and my eyes just hurt after 5 minutes of reading. I will also add that the casino website was lagging on my mobile device. The support team did not disappoint, but it did not surprise either - it was standard and monotonous.