Page 4 – Player Reviews for Genesis Casino

Support was rapid and good. I didn't unfortunately get the opportunity to review their withdrawal process. I played a good few games on the site but the majority were very slow and a few crashed and had to be restarted. Didn't have a lot of my favourite games and the ones they did I couldn't play because once you sign up for the welcome bonus you need to turn it over a bazillion times before you can play certain games.

Games were very slow - kept crashing and kicking me out and the overall gaming experience wasn't great - I played a good few games and very few bonus opportunities plus you need to turn over the bonus way too many times before you can play certain games. Customer support was good other than that I was far from impressed.

It is a legit casino for sure. I made deposits and got my withdrawals.
Payment methods were good enough for me.
Easy site to navigate everything. ( except I couldn't find responsible gaming settings )

I hate it when you can reverse your withdrawals.
48 hours pending time for withdraws is ridiculous ( and in that 48 hours, you can reverse your winnings and lose them ).
I was trying to find responsible gaming settings as I knew I needed that 48 hours cool off, so I wouldnt reverse my withdraw ),
unfortunately I didnt find it and chat was offline at that time. Later I found out you can find them in somewhere in " my account " section, but it was too late.

Narrow game selection and some games are under wrong providers. BTG, Merkur and Push gaming are hot now, but they do not have it.

VIP service didnt affect me at all. Sure I got my own personal chat helper but thats about it. I was promised faster withdrawals, but never saw that.

In conclusion, Genesis casino is decent a casino with decent game selection. Their account verification took me sunday to wednesday and pending times for withdrawals took me 48 hours ( bank transfer ), so quite slow on those things.

Good mix of slots
Support is great
Decent website design "not too cluster and easy to find games"

Verification is slow "they say 24 hours but when you talk to them its 72 hours"

Very good casino and good payout. Waiting for my second nice withdrawal.
Friendly Support Services provides by pro

Withdrawl request takes 48h and more which its not good some games are laggy.

The customer support is friendly and very helpful.
The site looks plain and simple as i like it.

Hmm where do i start:

- From the Netherlands you can only play netent
- Games are super laggy, doesn't matter what pc/tablet/phone and connection u use.
- Withdrawl request takes ages. They just wait until you reverse your withdrawl.

I do not recommend this casino at all. It baffles me this casino has a rating of 8.88. Thats a joke.

Website is ok, not to busy or a lot of graphics (I like that).
Payout after verification is fast.
Support is very helpful.

Not all games can be found (when you search for games you can dins them, but not in the overviews on an iphone/ipad).
Verification takes ages and without notice declined. New documents will start all over again.
Small range of providers.

Did you know that the traditional Greek name for the first and best known book of the Bible is Genesis, meaning "origin". Genesis tells the stories of the creation, Adam and Eve, Cain and Abel, the Tower of Babel, Abraham and his sons, and more. The stories that explain how the world and humanity were created, as well as much about how humanity, and especially the descendants of Abraham, relate to the rest of the world.

Genesis casino is a part of a decent casino group, if you remember CasinoCruise, Spinit, Sloty and VegasRush, these casinos are sisters casino of Genesis and if you trust those casinos I mentioned above you probably will trust this one also. I had a decent experience with Casino Cruise, Spinit Casino, Sloty Casino and Vegas Rush. They weren't the best and they still are not in my opinion but they are surely legit.

At the first glance Genesis casino looked very appealing and I like the 50 shades of purple they used hehe...Yes they apparently love that color that much, when I scrolled further down then I noticed they placed live games first and followed by slot games, to me that does not make any sense because 80% of online casino players are slots fans, at least I am. By putting live games first, the casino automatically put 80% of their players on second place, not good Genesis.

I must be honest and I really dislike the large unframed thumbnails of their games, it looks like one of the Alpha Interactive Solutions N.V. casinos which I really dislike. It is a shame thou, the background is well done and they have given other features plenty of thoughts and time but unfortunately something must be done quickly.

We all know that looks is not everything and Genesis casino is a prime example of it. The maximum withdrawal amount on a single transaction is €2300 on all withdrawal methodes and the maximum deposit amount lays at €5000 per transaction. I know casinos main goal is to make profit but Genesis casino kinda make it too obvious. I think this is awful when maximum withdrawal amount is way lower than the maximum deposit amount. I know not many players know this and some might have trouble withdrawing their large winnings but then it would be already too late.

Genesis casino looks great but we need to look beyond that, more players should gain more information regarding any casino they are planning to play at. To make my story short, this is a sisters casino of Casino Cruise, Spinit etc and my experience with this one is the same as its sisters casinos.

Fast verification which I liked. But no use of fast verification if processing withdrawals is ultimately slow

Very bad and slow payment process they will wait and wait until you cancel withdrawals and lose it all. Say they 48 hours hmmm..

Website slow and game lags at least with android which I used.

Site looks nice and has some good game providers available.

-Games are laggy, every single one of them.
-Slow support, simple thing as adding free spins to the account took 10 mins for the chat support.
-Missing BTG games.

The overall gameplay experience was good for me. First there is no roadblock for me to sign up for an account and yet the game play effect was totally surprised me. I like how is look like.

Maybe need some improvement for the customer service part

The layout and look of the site is very attractive

They do not have 24 hour LiveChat support
The welcome offer bonus is not very clear, I deposited 50.00 EUR and didn't get 50.00 EUR real cash balance, only 100 EUR bonus funds with a x40 wagering requirement... I feel this is a very unfair welcome offer, mainly because of the fact that there's a x40 wagering requirement on my funds before I can withdraw anything...

Cool design and some good gaming providers are available

The withdrawal process is terrible!
No limitation is possible without requesting this at the support (is this even legal by the MGA)
I made the huge mistake giving this casino another chance and got disappointed extremly
Some reviews here look fake (e.g. Spain is excluded from allowed countries)

From my experience chat is instant and the help was more on here than most casino. Went on chat forwardeddocument what was missing by email. They picked it up and verified my account with 5 mins of sending the needed document. They have good providers. And site is smooth to play on. From what I've researched the casino is a name and brand i can trust and I can trust playing here.with the help recieve and the quality found. I thought it deserved a review!

Would of been great to see just a few more providers

All the best sofware providers on a nice looking site that seems professionally run with some money behind them. You can easily tell the difference between casinos with a minimal float and a big float and these are the ones to look out for. Genisis is so obviously a quality product and I play here most days.

Net Ent games
Ability to upload documents via website
Nice layout and easy to navigate
Good communication

Overall, a good little casino. Sent documents and 24hrs passed. I think I've been spoilt by other casinos that process them within a few hours. Started to get panicky thinking I would get an email rejecting my withdrawal, but no. Everything was fine and patience paid off as I didn't want to badger their live chat. They clearly state on website it can take up to 72 hours so I was aware of potential wait.

Had a good feeling with this casino from the get go and I was right.

Saw a few other reviews about Netherland players only being allowed Net Ent, but this suited me just fine. Can understand it can be limiting to other players though.

Would be nice to set own limits via website.

The design is amazing and also nice on mobile phone

The process of withdrawals is unacceptable for a new casino operator
Once you receive the daily free rounds on Starburst you are banned from other promotions
And the promotions are very dry besides the welcome package
Withdrawal gets confirmed but also directly the offer to cancel it
No limitation system on-site, support needs to get contacted for everything

This casino is behind in so many ways compared to other casino's. As for Dutch people I recommend staying away. You will only be able to play Netent games which is really sad. And you can't play the jackpot slots from Netent with bonus money so you have only a bunch of games to play. Half of the games didn't work for me from Netent either, and the other half didn't have sound. I checked all my settings and it was perfectly fine, since I was able to play all these slots on other casino's without issues.

Promising casino overall, but not perfect yet! Would have given the full 10/10 if the cons weren't there.

-Lay-out overall looks very nice
-Mobile interface is also very clean
-Verification through uploading in account section
-A nice bonus offer upon registration
-Partner casino's have a good reputation

-I could only play Netent games, while it listed providers like Quickspin, Microgaming etc. This seems to be a problem with The Netherlands? Was quite dissapointing, but I had a good bash none the less. I joined through an affiliate, who was playing other games aswell, so this was quite confusing.

-I couldn't set my own limits. Can only be done through support, which is not online 24/7. Tbh I haven't seen anyone online since I registered, I cannot protect my winnings or set any limits, which is a shame. Anno 2018 this shouldn't be the case. Feels like I lost money, because I couldn't set my own limits, neither set them through support. This is part of my personal gambling process, so that is a real let down.

My experiences are positive. The site is clear. The games work well. Beautiful bonuses. And I was lucky on my favorite video slots

Fast withdrawal.

I could only play the Net Ent slots. More providers would be nice.

Great looking casino with plenty of games including some of my favorite. Helpful customer service who even phoned me to congratulate me after I won big on such a small deposit.

Even though all documents have been verified, my withdrawal is yet to be processed even after 72hrs. Seems to long compared to other casinos.

I like the layout, its easy navigated and have most of the games I like.
Deposited a few times and there was no problem.

Waiting for my withdrawal to come through and uploaded my documents and they still havent been reviewed. Talked to support in chat and they say that it takes 48 hours to check documents. That is far too long time for a modern casino. I also contacted support twice via email and havent yet got an answer (more then 24 h ago). If withdrawals take this much time I wont be depositing again.