Dreams Casino

Subject: Formal Complaint Against Dreams Casino: Approximately $60,000 in Outstanding Withdrawals, Repeated Payment Delays, and Lack of Financial Transparency

Dear AskGamblers Complaints Team,

I am submitting a formal complaint against Dreams Casino regarding approximately $60,000 in potentially outstanding Bitcoin withdrawals, repeated payment delays, unsuccessful escalations, contradictory information from customer support, and the inability to obtain a complete and accurate accounting of my winnings.

I have made numerous attempts to resolve these issues directly with Dreams Casino. Unfortunately, despite spending hours communicating with customer support, I continue to receive the same responses without meaningful progress toward payment.

My most recent conversation with Dreams Casino on November 2, 2026, lasted 2 hours and 24 minutes and raised additional concerns regarding the number of outstanding withdrawals associated with my account.

1. Approximately $60,000 in Reported Outstanding Withdrawals

As of November 2, 2026, my Dreams Casino account displays 16 pending Bitcoin withdrawal requests.

Based on my account screenshots, these withdrawals total:

Withdrawal Details Amount

13 withdrawals of $2,500 $32,500

3 withdrawals of $1,250 $3,750

Total visible pending withdrawals $36,250

During my November 2 conversation, customer support representative < full name removed > provided an additional list of outstanding transactions.

His list included:

Transaction Date Amount

August 28, 2026 $2,500

September 9, 2026 $2,500

September 9, 2026 $2,500

September 10, 2026 $2,500

September 10, 2026 $2,500

September 10, 2026 $2,500

September 10, 2026 $2,500

September 10, 2026 $2,500

September 25, 2026 $1,250

October 14, 2026 $1,250

Total awaiting approval $22,500

< first name removed > also identified an October 28, 2026, withdrawal of $1,250 that had been approved but was awaiting payment.

This brought the additional outstanding amount he identified to $23,750.

I specifically asked < first name removed > whether these transactions were additional to the 16 pending withdrawals visible in my account.

My question was:

“So your telling me these are all on the side I can’t see? So I should expect all of these plus the 16 I see?”

< first name removed > answered: “Yes.”

This exchange is documented in the chat transcript.

Based on his confirmation, the reported outstanding amounts are:

* $36,250 in withdrawals visible in my account.

* $22,500 in additional withdrawals awaiting approval.

* $1,250 in an additional approved withdrawal awaiting payment.

Total potentially outstanding withdrawals: $60,000.

I recognize that this amount requires verification against the casino’s internal transaction records. However, this figure is based on my account screenshots and the information provided directly by Dreams Casino’s representative.

I am requesting a complete transaction-by-transaction reconciliation to establish the exact amount owed and eliminate any possibility of duplicate entries.

2. August 28 Withdrawal Remains Unresolved

One of my primary concerns is a $2,500 withdrawal dated August 28, 2026, at 8:04:24 PM.

As of November 2, approximately 46 weekdays have passed since this transaction was requested.

I previously understood that this withdrawal had been approved.

However, during my November 2 conversation, < first name removed > described its status as:

“Escalated to be approved.”

This raised additional concerns because I had repeatedly contacted customer support believing the withdrawal was already approved and awaiting payment.

The transaction has been escalated numerous times.

Each time, I have been instructed to wait another 48–72 hours for the Finance Department to respond.

I have repeatedly followed those instructions, yet the withdrawal remains unpaid.

I specifically requested the results of previous escalations, including whether Finance had responded and why the transaction remained unresolved.

< first name removed > was unable to provide a substantive explanation.

At one point, he stated that a previous escalation had not been accepted because another escalation was already active.

I was never given a clear explanation of what action Finance had taken or what was preventing payment.

I believe this prolonged delay requires an explanation beyond repeated requests for additional patience.

3. More Than Two Hours Spent With Customer Support

On November 2, 2026, I contacted Dreams Casino’s live support department.

The timeline was as follows:

Event Time

Entered live support 1:47 PM

< full name removed > joined 2:35 PM

Conversation ended 4:11 PM

Waiting for an agent 48 minutes

Communicating with support 1 hour, 36 minutes

Total time 2 hours, 24 minutes

Throughout this conversation, I repeatedly requested clarification regarding my outstanding withdrawals.

Instead of receiving direct answers, I was repeatedly told that Finance processes one transaction at a time and that another escalation had been submitted.

I was also repeatedly asked whether I needed assistance with anything else, even though my questions remained unanswered.

I explained several times that I was not requesting another escalation.

I was requesting the results of the previous escalations and an accurate accounting of the money owed to me.

Despite spending more than two hours seeking assistance, I ended the conversation without a payment resolution or a verified total outstanding balance.

4. Newer Withdrawals Are Being Processed While Older Requests Remain Unresolved

During the November 2 conversation, < first name removed > confirmed that several newer withdrawals had been paid.

These included transactions dated:

* September 2, 2026

* September 9, 2026

* September 25, 2026

* October 14, 2026

He also confirmed that an October 28 withdrawal had been approved and was awaiting payment.

Meanwhile, my August 28 withdrawal remained pending.

When I questioned why newer withdrawals were being approved and paid while older transactions remained unresolved, < first name removed > repeatedly stated that the Finance Department processes one transaction at a time.

However, this explanation does not clarify why transactions submitted after August 28 have advanced through the payment process while the August transaction remains unresolved.

I am requesting a clear explanation of the casino’s processing order and the specific reason my oldest outstanding withdrawal has not been completed.

5. Inconsistent Withdrawal Information and Lack of Transparency

Another significant concern is the difficulty obtaining accurate information about my withdrawals.

My account displays pending withdrawals using a progress indicator with the following stages:

Requested → Approved → Processing → Paid

However, the information available to me does not clearly identify the expected approval dates or provide a complete accounting of transactions that have moved beyond the pending stage.

< first name removed > explained that once a withdrawal is approved, it may disappear from the pending withdrawal section.

This makes it difficult for me to determine which transactions are awaiting approval, which have already been approved, and which are awaiting payment.

I repeatedly requested a list containing only approved but unpaid transactions.

Instead, < first name removed > provided lists containing pending withdrawals, approved withdrawals, and previously completed payments.

Even after explaining exactly what information I needed, I was unable to obtain a clear reconciliation.

His eventual confirmation that the transactions he listed were additional to my 16 visible withdrawals raised further concerns regarding the accuracy and transparency of my account records.

Customers should be able to determine how much money they have requested, how much has been approved, how much has been paid, and how much remains outstanding.

I have been unable to obtain that information despite repeated requests.

6. Withdrawal Amounts Have Been Reduced and Payments Divided

I have also experienced changes in the way Dreams Casino processes my withdrawals.

Previously, while participating in the casino’s VIP program, I received payments more consistently.

After I was no longer part of the VIP program, withdrawal delays became increasingly frequent.

I also began experiencing withdrawals being divided into smaller $1,250 installments.

I specifically use Bitcoin as my withdrawal method and have repeatedly requested clarification regarding these payment divisions.

I understand that casinos may have processing limits or payment procedures.

However, I have not received a satisfactory explanation for why the payment amounts changed or why the processing delays have become so extensive.

I am not claiming that my removal from VIP status caused these delays. I am reporting the change in my experience and requesting an explanation of the applicable withdrawal policies.

7. Repeated Escalations Without Meaningful Responses

I have contacted Dreams Casino numerous times regarding these issues.

I have also submitted concerns by email.

During my November 2 conversation, < first name removed > acknowledged that previous requests had been escalated.

However, his explanations did not adequately address the concerns I had originally raised.

I repeatedly asked whether Finance had responded to the previous escalations regarding my August 28 withdrawal.

I also asked why repeated escalations had failed to produce a resolution.

I was not provided with the specific responses from Finance.

Instead, I was instructed to wait another 72 hours.

This has become a recurring pattern.

I contact support, explain the outstanding withdrawals, receive confirmation that the issue has been escalated, wait the requested period, and then receive the same response when I follow up.

I am requesting documentation of what actually occurred during these escalations, not another promise that the issue will be reviewed.

8. Licensing and Compliance Information

During the November 2 conversation, I requested the following information:

* Dreams Casino’s registered operating company.

* Its gambling licensing authority.

* Its current gambling license number.

* Contact information for its Compliance Department.

* The procedure for submitting a formal regulatory complaint.

< first name removed >did not provide these details directly.

After repeated requests, he directed me to the casino’s Terms and Conditions page.

I would appreciate assistance in identifying the appropriate licensing authority and determining the proper procedure for submitting a formal complaint regarding unpaid withdrawals.

9. Previous Positive Experience and Loss of Confidence

I want to emphasize that I initially had a positive experience with Dreams Casino.

Earlier withdrawals were processed more consistently, and I felt comfortable continuing to use the platform.

That experience contributed to my decision to continue playing.

Unfortunately, my recent experience has been significantly different.

I now spend substantial amounts of time contacting customer support, attempting to obtain information about withdrawals that remain unresolved.

The repeated delays, inconsistent explanations, and lack of access to clear transaction records have substantially reduced my confidence in the casino’s withdrawal process.

I have also experienced withdrawal difficulties with other casinos, but this complaint specifically concerns Dreams Casino and the transactions documented above.

10. Requested Resolution

I respectfully request AskGamblers’ assistance in obtaining the following:

1. A complete reconciliation of my outstanding withdrawals, including the 16 transactions visible in my account and the additional transactions identified by < full name removed >.

2. Verification of the reported $60,000 outstanding balance, including confirmation of whether any transactions have been duplicated or incorrectly categorized.

3. Immediate review of my August 28, 2026, $2,500 withdrawal, including clarification of whether it was previously approved and why it remains unresolved.

4. A written explanation of the casino’s withdrawal processing order, particularly why newer transactions have been approved or paid while older requests remain pending.

5. Documentation of previous escalations, including their dates, responses from Finance, and reasons they did not result in payment.

6. Clarification of the casino’s withdrawal limits and installment procedures, including the changes I have experienced in payment amounts.

7. Confirmation of the casino’s current licensing and compliance information.

8. A reasonable, documented payment schedule for all legitimate outstanding winnings.

9. A clear method of obtaining accurate withdrawal information without requiring repeated lengthy conversations with customer support.

11. Supporting Evidence

I can provide the following documentation:

* Screenshots dated November 2, 2026, showing 16 pending Bitcoin withdrawals.

* Screenshots showing individual withdrawal amounts and transaction identification numbers.

* The November 2 live support conversation with < full name removed >.

* < first name removed >'s written confirmation that the additional transactions he listed were separate from the 16 withdrawals visible in my account.

* Records of previously completed withdrawals.

* Transaction hashes supplied by Dreams Casino.

* Previous email correspondence and documentation of escalation attempts.

* Documentation of the August 28 withdrawal and subsequent follow-up attempts.

I am prepared to provide any additional documentation necessary to verify my complaint.

Conclusion

I have made repeated good-faith attempts to resolve these issues directly with Dreams Casino.

I understand that withdrawals may require review and that processing times can vary.

However, the prolonged delays, repeated unsuccessful escalations, inconsistent explanations, and difficulty obtaining an accurate accounting of my winnings have become unacceptable.

As of November 2, 2026, the information provided by Dreams Casino’s representative indicates a potentially outstanding balance of $60,000.

I am requesting independent assistance in verifying this amount and obtaining payment of all legitimate outstanding winnings.

I am not requesting special treatment.

I am requesting accurate financial records, transparent communication, and payment of the money legitimately owed to me.

Thank you for your time and consideration. I would greatly appreciate your assistance in resolving this matter.

Sincerely,

< full name removed >

Dreams Casino Username: < username removed >

I also have the same problems with raging bull and prism which is also with this same company

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

My payment is overdue.

I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

Thank you again for the service you provide for our small community.

I have a winnings payout yet first they want to verify my documents. I have been sending them my documents for months and they have never verified. I can't speak to anyone that will help me. I just keep getting a run around from anyone I speak to on chat. My documents are valid. I have sent multiple emails.

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

They have so-called escalated it twice and still nothing.

I'm VIP 4 and still have to wait so long.

My withdrawal is $2500. I dont understand why they say they will escalate it and that has a timeframe on it too.

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business