Delayed payment 1475 USD

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

I have a winnings payout yet first they want to verify my documents. I have been sending them my documents for months and they have never verified. I can't speak to anyone that will help me. I just keep getting a run around from anyone I speak to on chat. My documents are valid. I have sent multiple emails.

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

They have so-called escalated it twice and still nothing.

I'm VIP 4 and still have to wait so long.

My withdrawal is $2500. I dont understand why they say they will escalate it and that has a timeframe on it too.

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

I won a jackpot under a bonus. I met the play-through and requested a cash-out. It said I could take away up to 10x my deposit of $75 so I requested $750 on 2.2.24.

They took out their amount leaving me with a falsely advertised $314. After saying I was not verified, even though my account showed verified, I found a way to upload my ID through the services they required. The withdrawal was approved 2.22.24 and then as I checked in I was told no later than 10 days. Upon checking in, I did make a request on 1.25.24 but canceled that request since their own staff could not inform me of the BTC address format they used.

So I canceled the request and initiated a brand new request using my BTC wallet with Coinbase. Now they are trying to use the old BTC address even though the new request did not even include that address. Now they’re saying another 10 days. Each time I fix something they say needs fixing they continue to delay the already diminished winnings.

I updated the BTC address on 5 separate occasions, 2 with the original request and 3 times with the new request. How many times must they escalate the address issue that should have never been an issue before they get it resolved? Also, upon requesting the withdrawal, I left a $500 balance in my account so that I could cash out the $750 and leave the $500 noncashable bonus like the regulations say.

So why couldn’t I have cashed out the $750 which is 10x my deposit like the regulations state?

I am doubtful I’ll ever get this payout but each person tells me something else. It seems like a big runaround! $300 is far less than my 10x deposit, 300$ x 10 does not equal 750! Please help as they continue to deceive and trim down the winnings every second they can.