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No update on withdrawal request of 2033$


Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Disputed Casino Dreams Casino
Amount $2033

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello!
I received withdrawal & consider my complaint resolved. Thank you!
User name
Hi Naomi--

This payment has already been approved and I expect the payment will be issued tomorrow morning (Wednesday) or Thursday at the latest. I'll be sure to update you once I have the transaction details.

Tawni

Dreams Casino Complaint Stats

Resolved 176 / 182
Avg. Amount $4,141
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Dreams Casino Complaints

See all complaints for this casino
Still awaiting pay since February

I won a jackpot under a bonus. I met the play-through and requested a cash-out. It said I could take away up to 10x my deposit of $75 so I requested $750 on 2.2.24.

They took out their amount leaving me with a falsely advertised $314. After saying I was not verified, even though my account showed verified, I found a way to upload my ID through the services they required. The withdrawal was approved 2.22.24 and then as I checked in I was told no later than 10 days. Upon checking in, I did make a request on 1.25.24 but canceled that request since their own staff could not inform me of the BTC address format they used.

So I canceled the request and initiated a brand new request using my BTC wallet with Coinbase. Now they are trying to use the old BTC address even though the new request did not even include that address. Now they’re saying another 10 days. Each time I fix something they say needs fixing they continue to delay the already diminished winnings.

I updated the BTC address on 5 separate occasions, 2 with the original request and 3 times with the new request. How many times must they escalate the address issue that should have never been an issue before they get it resolved? Also, upon requesting the withdrawal, I left a $500 balance in my account so that I could cash out the $750 and leave the $500 noncashable bonus like the regulations say.

So why couldn’t I have cashed out the $750 which is 10x my deposit like the regulations state?

I am doubtful I’ll ever get this payout but each person tells me something else. It seems like a big runaround! $300 is far less than my 10x deposit, 300$ x 10 does not equal 750! Please help as they continue to deceive and trim down the winnings every second they can.

Status solved Resolved