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Dreams Casino - Waiting on withdrawal of 2500

RESOLVED

Complaint Info

Disputed casino

Dreams Casino

Amount

$ 2500

Posted on April 20, 2024

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

AskGamblers
Posted on April 22, 2024

Dear Dreams Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on April 24, 2024

Hi Tanya--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Monday: 4/22 Paid $2460 (BTC 0.03742389) + $40 Service Fee Bitcoin for transaction #113234440.

I wish you all the best,

Tawni

AskGamblers
Posted on April 24, 2024

Dear @Tetness10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.