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Waiting on withdrawal of 2500


So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

Disputed Casino Dreams Casino
Amount $2500

Discussion

User name

Dear @Tetness10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Tanya--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Monday: 4/22 Paid $2460 (BTC 0.03742389) + $40 Service Fee Bitcoin for transaction #113234440.

I wish you all the best,

Tawni
User name

Dear Dreams Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dreams Casino Complaint Stats

Resolved 176 / 182
Avg. Amount $4,141
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Dreams Casino Complaints

See all complaints for this casino
Still awaiting pay since February

I won a jackpot under a bonus. I met the play-through and requested a cash-out. It said I could take away up to 10x my deposit of $75 so I requested $750 on 2.2.24.

They took out their amount leaving me with a falsely advertised $314. After saying I was not verified, even though my account showed verified, I found a way to upload my ID through the services they required. The withdrawal was approved 2.22.24 and then as I checked in I was told no later than 10 days. Upon checking in, I did make a request on 1.25.24 but canceled that request since their own staff could not inform me of the BTC address format they used.

So I canceled the request and initiated a brand new request using my BTC wallet with Coinbase. Now they are trying to use the old BTC address even though the new request did not even include that address. Now they’re saying another 10 days. Each time I fix something they say needs fixing they continue to delay the already diminished winnings.

I updated the BTC address on 5 separate occasions, 2 with the original request and 3 times with the new request. How many times must they escalate the address issue that should have never been an issue before they get it resolved? Also, upon requesting the withdrawal, I left a $500 balance in my account so that I could cash out the $750 and leave the $500 noncashable bonus like the regulations say.

So why couldn’t I have cashed out the $750 which is 10x my deposit like the regulations state?

I am doubtful I’ll ever get this payout but each person tells me something else. It seems like a big runaround! $300 is far less than my 10x deposit, 300$ x 10 does not equal 750! Please help as they continue to deceive and trim down the winnings every second they can.

Status solved Resolved