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Rockbet Casino has been terminated due to being unresponsive. Consider these instead:

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Rockbet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
4.1/10
17 reviews
Complaint Response 13 complaints
3 days avg. 13 complaints
What we like
  • instant play and download
  • 24/7 live chat customer support
  • SSL encryption
  • Software is audited and validated by Random Number Generator (RNG)
What we don’t like
  • 4-5 days pending period
  • 2-5 for e-wallet transfers
  • Withdrawal Limits are $2500 per week
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Rockbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.rockbet.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play

Launched March 2009, Rockbet.com is one of the newest online casinos to catch the attention of the online gaming community. Serving both U.S. and Non -U.S players, Rockbet is legally licensed and regulated by the Curacao Internet Gaming Association, Rockbet is powered by Rival Gaming Software, which delivers excellent graphics, reliable and fair gaming and offers some of the best and innovative entertainment at online casinos today.

Being new to the scene, Rockbet does not only offer highly competitive sign up bonuses to attract new players, but also the latest in online casino technology. Using Flash technology you may login directly or choose to download the software in seconds. With a sleek and stylish look, it is efficient and easy to browse around. There are over 70 games to fill your appetite, including i-slots which offer interactive side game bonuses with generous payouts which are guaranteed entertainment. Rockbet offers gamblers both phone and internet support to answer any concerns or questions. With fast cashouts, Rockbet strive to appeal to all the wants and needs of online gamblers and offer a variety of payment methods such as Moneybookers, EcoCard and QuickTender to mention a few.

StallCation

Complaints

Read the complaints other players have left for Rockbet Casino. Learn more about complaints.

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Rockbet Casino unfairly paid me 85 euro instead of 175 euro legitimate winning

Dear Askgamblers,

Around 3 months ago I got a email from Rockbet Casino offering 15 euro no deposit bonus in order to see me back into casino. So, I felt happy for their warm invitation with a free chip of 15 euro which was 10X of bonus (150 euro) maximum winning was allowed for withdraw after certain wagering requirements finish. Well, I claimed their offer and some lucky spins gave me winnings up to 300+ euros and I continued playing until finished wagering. During playing some slots I had noticed that I had met play through requirements and I can withdraw my winning. I was a well verified and depositor player of them. So, I thought I could withdraw my winnings without deposit and I requested withdraw amount 200 euro though I know the maximum amount I could withdraw is 10X bonus means 150 euro.

After some days passed I entered into casino cashier due to delaying their withdraw processing. Then I had found 100 euro remaining into casino account balance and noticed that 200 euro withdrawal request was reversed by them. Immediately, I had contacted with support and asked the reason why they reversed my withdrawal request and why my casino account balance 100 euro instead of 150 euro atleast according to their promo offer! But support agent was completely unable to explain and requested me to contact with casino manager name "Stuart". So, I had sent an email to Stuart asking details about my withdraw request. He replied me next day that they declined my withdrawal request for two reasons.

Reason no.1 is maximum withdraw amount is 100 euro and another is I have to redeposit minimum amount 25 euro in order to verify my payment method though I am well verified player and deposited once before. Both reasons Stuart stated made me feel they are unfair and liar.management team of Rockbet Casino. After few days, I had deposited 25 euro into casino account and then I had requested withdraw 125 euro. Then they started runaround for the processing of my withdraw request. Live support became unresponsive If I tried to chat with them. So, the only one way to contact with them I had to sent atleast 10 emails to know the reason for delaying my withdraw processing. After many promises of Stuart I had received finally only 85 euro instead of 125 euro which clearly showed their dishonesty!! I again asked the reason why they sent me 85 euro instead of 125 euro (Actually 175 euro I believe they should processed) where Stuart promised me after redeposit of minimum amount, I could withdraw whole amount should be 125 euro. He replied that the maximum amount I could withdraw is 100 euro and my deposited amount is non refundable and the Neteller charged 15 euro for transaction. What a big liar and cheater Stuart is!! I never heard or found Neteller charged for withdraw processing!

Then he cheated with me to stating that deposited amount is non refundable (which means If I deposited 500 euro in order to withdraw then they would processed 85 euro and kept the rest). After that I had felt they robbed 90 euro from me by several bogus excuses and only processed 85 euro. But in contrast actually they processed 60 euro only instead of 150 euro which was according to their terms when I claimed the 15 euro ndb bonus. So, dear Askgamblers please help me with correct judgements if you can will be highly appreciated. Thank you.

staus Resolved
€90
Rockbet Casino - Refusing to pay out winnings and completely unresponsive
I deposited to Rockbet and as I was aware I was banned from bonuses. I contacted live chat to check if I played at the site and was lucky enough to win was I allowed to make a withdrawal. After asking was I allowed to withdraw and was there any problem with my account I was told I was allowed to withdraw. I deposited €300 in total and won €700 which brought my balance to €1000. I contacted chat to find out what documents to send for verification and they emailed me the info. I was about to send them and tried to sign into my account to go on chat to ask a question before I sent the documents. I discovered that my account was locked and told to contact support which I done. I was told that due to multiple accounts at a sister casino my account was closed. I was aware there was some sort of problem as I was banned from bonuses and that is the reason I contacted chat before I began to play to make sure that my account was ok to be used. I think this is extremely unfair as you will see in the screenshot of the chat that I attached I was clearly told it was ok to withdraw if I won and even encouraged to make larger deposits throughout the chat. After winning I was urged to try and go for bigger. They are refunding my deposit but will not pay my winnings and have left my account close. I would appreciate if anyone can help me out with this as Rockbet are completely unresponsive to the emails I send them and never called me after I requested a call back.
staus Resolved
Rockbet Casino - Does not pay 25€ confirmation deposit back
I did get the 100€ from a freechip and i did accept the 10€ fee, resulting in a total of 90€ No problem, so far its all within the terms. However i was required by chat support to do a 25 Eur deposit in order to confirm a withdraw via skill, this was told to me by their chat support. Even after several emails, the casino failed to give me my 25 eur confirmication deposit back, either addet to my total funds which would make it 115€ with their fee or send my cash invidually to my skrill account. And made lame excuses to scam me about that amount. Must be totally an casino issue as i know their processor and the processor Sea Peak Holdings N.V, usually always adds the confirmication deposit of 25 eur to the freechip total. I won once 44€ from a freechip and got 69€ on skrill after sending 25€ to confirm my deposit. I did read carefully the casinos terms and nowhere i can read they can just keep the confirmication deposit. The 25€ simply were stolen, its not on my account or anywhere. Today they send me an email, acting as this was a FIRST deposit...while it was not. It was confirmication for skrill. This is my money, my cash and its not game money or a first deposit its for confirmication, i think online casinos no very well what it means. Why the hoax? Does this casino really think they are right and all other online casinos that use their processor for payouts are wrong? I first thought they charge me a 35€ fee for paying out via an e-wallte what seemed ridiculous, instead they just have stolen my 25€ confirm deposit for skrill this never happened with any other casino with Sea Peak Holdings N.V. I added some picture sand the email conversation below. --------------------------------------------------------------- Chris, The first deposit is not done just so you can turn around and withdraw the money. That would be foolish on our behalf. The deposit cannot be added to your free chip withdrawal request. Again, the maximum withdrawal from a free chip is limited to 100. Rockbet Casino On 19/01/2015 12:42, darkenigma wrote: Hello Rockbet Casino You seem to missunderstand the situation. I did get the 90 eur and i accept the 10 eur fee. No problem with that. But i did made a 25 Eur deposit in order to withdraw via skill, this was told to me by your chat support. The casino failed to give me my 25 eur confirmication deposit back. The total withdraw amount was 125 Eur, i was able to withdraw with the free chip 100 Eur + my deposit, the withdraw in the software showed 125 Eur was withdrawable, what is the correct amount. But the casino or payout processor incorrectly kept my 25 deposit, the payout in skrill it was just 90 without my confirmication deposit.(non play money) and with fee its 115 eur. I only got 90 eur. So please send to skrill my skrill confirmication deposit of 25 eur, cause i just got 90. What makes it 65 Eur in total. Please note this is not my first expierence with this payout processor Sea Peak Holdings N.V, they paid me my withdrawable funds and added my 25 deposit when they paid via skrill, this is the first time they did not send me my confirmication deposit back. I checked skrill again and the 25 Eur are still missing, they also disappeared as withdrawed funds in the casino software. Please inform your payout processor about this mistake. Greetings, Chris ----- Original Message ----- From: support To: darkenigma Sent: Monday, January 19, 2015 8:35 AM Subject: Re: Incorrect payout funds Chris, Thanks for your email. Glad you got the money. Since your balance was derived from a free $33 chip, the max you can withdraw per our terms and condition is $100. We do charge a $10 service fee to process the withdrawal via Skrill. This too is mentioned in our terms. Sorry for any misunderstanding that may have occurred. Best of luck. Rockbet Casino On 14/01/2015 21:53, darkenigma wrote: Hello. I received payment, unfortunately, its not the correct amount, i got 90 Euro. But i did withdraw 124 Euro, i won 99€ and did deposit 25€. Now i am fully aware of the term when it comes to withdraws. "4.4. All withdrawals (Wire, Netteller, Direct-to-Card etc) are subject to a $10-$40 transfer fee. Fees are based on location and are determined by our payment processor." So i got charged the full 40$ fee what is in no way justified for 3 good reasons: 1. e-wallets as skrill and neteller always have the lowest possible fee its custom for all online casinos, it can't be the max fee and certainly not 40$ thats the highest fee ever, even if i would withdraw with bank wire this is too high. 2. I live in in austria, europe not far from the netherlands and next to germany you got your licence there(netherlands). I do not know of any special fees there nor its far from the netherlands. 3. I got my funds from Sea Peak Holdings N.V, they paid me once 44€, the casino was Davinci's Loot. How come they do not charge me a fee at all and rockbet charges the highest possible amount even after they took the max time to pay out? This does not make the best impression to that casino, as i got never a problem with my payments until now. I hope this gets resolved quickly. regards, Chris
staus Resolved
€25

Complaint Statistics

Resolved 12
Avg. Amount $ 86
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
4.1/10 17 reviews

Top reviews from our players

I cashed out a withdrawal for 337.59 which was 10 times my deposit. The deposit bonus was $66 which according to there terms and conditions gets subtracted from the maximum withdrawal amount of 10 times my deposit. My withdrawal was processed at $190? Can anyone explain how $337.59 minus 66 equals 190. I get ignored when sending emails to them to resolve it and now live chat says they can't help me and that I have to email regardless to getting no response.

Fast Customer Service
Decent withdraw speed for wire transfers
Will wire transfer to Credit Unions which A LOT of casinos will not do
Nice website design

Most of their promos have incredibly high rollovers
If you deposit less than $250 you can only withdraw x10 of your deposit amount
The absolutely most rigged blackjack games I've ever encountered... and I've played a lot of online blackjack in my life.In 55 hands I swear... the dealer busted twice. Every single hand seemed like the dealer was getting 19 or 20. Dealer busted twice... in 55 hands...
Stay away from their blackjack!!!

I win 100 euros from a no deposit offer and passed almost a month from win! I wanted to deposit in few days to claim my winnings but my account was banned for a reason I don't know ! Its pity! Hope to unblock my account and take the money I win!

I love playing online game thats why I try rockbet casino and made some deposit in my account and I was playing table game place a bet of 87$ and win 144$ but my balance goes to .28c

When I contact the customer care they said I cant to anything (Stephanie: 'Im not if I can help becasure its a support matter.. Stephanie: sorry you need to email support hun). Thats what she said me and told me to contact support team.

I did that and send a email with the attachment (which show my winning bet) to the support team 5 times but haven't got any reply from them. Now today I contact the customer care again and look what she told me:

Stephanie : maybe they havent seen it yet
Stephanie : send again

I want my money.

I got a bonus, did my play through, $58,000.00. Tried to withdraw $1000.00 from my $2,000.00 balance they agreed to then they took out of that 500.00 and its been 26 days since they said wire transfer was sent and still no deposit in my account.

Dear Dallastexer, Please continue to communicate with the Support department as you have. Our records show that the money was sent on Nov 9th and has not bounced back to Rockbet as of yet. We sent the withdrawal to the exact banking details you provided. We will now send an inquiry to our bank and ask for a status updated regarding your wire transfer. Usually when a wire does not show up in time, it means it was rejected by the receiving bank. We have not yet received any rejected wire from your bank. The reason your final withdrawal amount was approved for $500 was because it was derived from a deposit of 100 and a match bonus of 500. According to our terms and conditions, a deposit of 100 carries a withdrawal limit of 1000 and match bonuses cannot be cashed out and are to be deducted from the final withdrawal amount. -Rockbet Casino

user avatar

Doesn't accept USA players, but will allow a USA player to sign-up and make Credit Card deposits without stopping it. But will not honor anything a USA player does.

I love free money bonuses and this is why i have got to love rival company because i cannot count how many casinos do they have and how many out of them have a no deposit bonus. I get emails on spam folder about new casinos form the rival company because i have played on a lot of casino from them and i have like thousands and thousands of mails from casinos in my folder.

I create an account on this casino and get a bonus of 30$ form the support operator. i always download the app of their casino because they have all the games in the app and it is the fastest version to play casino games. Their site is very simple and classy and this is how i like a casino home page to be. Nothing fancy and all business.

Their games are a little faster than their rest of casinos and i liked that a lot because it was a major problem in rival casinos. I played only table games here with the free money bonus i got. I started with the black jack game and they have a good return to the players compared to their slots game. I was going good in this game but not for long but i was not disappointed because i moved from this game with remaining balance 30 only. I liked the game war and i have played this one a couple of times before and i think that this game is from the bet soft company. I liked the game fantastic fruit a lot too and for a three reel slots it was quite a game because classic slots give a lot of dead spins.

This casino is not as good as other casinos from the rival company and i would like to give them a 7 and thanks for the amazing bonus.

Another one from the Rival and other day i just checked on Google and i was right. Rival has the most no. of no deposit bonus casinos in the world compared to any other portal and that is why they are slowly becoming one of the best in the casinos. And this one gave me a 30$ no deposit bonus which is very cool. Wager was 75 times which was not very cool. So i knew that i am never going to be able to make it to the requirements.

I register here and liked that they had an instant playmode of their casino as downloading and all takes a lot of time and i am not a very patient man. I have had only 4 withdrawals from any casino from Rival but still i really like this portal and rock be this one of their best casinos. I registered here and claimed my free sign up bonus in no time and was ready for the action.

I open bust a vault and start playing this game. I put 1$ per spin because i had already thought that i am not playing tight this time. And for the first time ever i hi the three oranges on all three reels and i paid me 75$ and after big cash win this is my biggest win on any slot ever. But apart from this win i did not get anything good on the reel and was only hitting cherries all the time. I left this game with a balance of 55$.

Then i opened big cash win which is my favourite game from this portal. Here also i was only hitting Bar on any 1 reel or cherries most of the time and no big action for me here. Played only three reel slots because they have a lo of options for his one and do not really play video slots here . Then go to play table games and blackjack was the finest of them all. Got BJ 4 times and i nee to learn the double up thing .

Rockbet casino using rival software, and this software is of course good, but like always there is some negative experience from the bunch of players, who just played in bad rival casinos. I played at many rivals, and luckily i did not had any problems anywhere, but i can not say that i was able to test withdrawals at each, and therefore like i said - i am just lucky that never had any trouble with rivals.

Rockbet casino like a bunch of other rival casinos offer to players 30$ no deposit bonus, and of course i was redeem it without any problem, like always it is very easy in rival casinos to get bonuses, just visit cashier, and everything clearly understand, you see WR, terms, all information that required. Sick that this casinos have so many rogue practices. My 30$ no deposit bonus i played out in about 30 minutes, tried to win something decent on scary rich but it does not work, so i notice 200% bonus in cashier, and i decide why not try it, made 20$ deposit, since i did not trust this casino a lot i really not want to deposit more than 20$ in this one. With 60$ i tried baby boom brothers cash cruise i-slot, but did not find good luck, and after losing some money decide to play very great series of slots as the reels turn. But this ones also was cold for me, and when i left 20$ i open spy game, and start playing with 0.30 bets, i think this game can save me, since freespins feature here is great, like at any other i-slot. But no any luck for me to test payouts in this casino, and i finish with zero on my account, and also i never played in this casino again.

I rate rockbet with 6 stars, because i did not try so important things like custommer support and withdrawal process.

I think that I am registered at any rival casino, not that I like them so much, but because they, I mean all rival casinos gives no deposit bonus which is 20-30 euro. When I decided to sign up I saw in one forum that they are giving 30 euros no deposit bonus, which can be cashed out 100 euros as I remember.

The rival group of casinos, well when I saw here they don’t have so many complaints, but as I am informed about them, if you have lucky to make a cashout from them, then you have to wait long, very long time to cash out your winnings. Honestly I really don’t understand, what is the point to this kind of casinos??!!Why they are holding that much on payouts, they are asking you to deposit right away if you want to play, but when it comes to payouts you have to wait for a half a year. So my intention was ,neither will be ,that I will deposit here, well no way, till I hear some good stable news from this casino group, even then I will think twice.

When I deposit I had 30 euros like I said and started to play Pub Crawlers slot, although I never had any luck on this kind of slots ,because I don’t remember that I won something decent ,even when it comes to no deposit bonus. I played this slot and got the free spins feature, but after playing for 15 minutes Iost the money. Honestly I play this kind of casinos when I am bored, and I am playing them with no interest, but I don’t expect to win something or even if win I won’t be expecting that I will get that money. I will rate his casino 5/10, just because I didn’t see many complaints here. Good Luck!

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