Ag Awards

Rockbet Casino - Not paying

Complaint Info
Disputed casino Rockbet Casino
Reason Delayed payment
Amount € 100
Posted on July 24, 2014

Started with my winning with no deposit bonus, winned 100 eiro, needed to deposit 25 eiro and send documents. did everything. All documents where the same as i sended to other casinos what did pay me. I asked for update to my withdrawal request, they say they havent recavired documents, i sended documents 2 times again, everything was shown as sended, but after what i havent got any message from them almost 2 weeks.

Also now i tried to loggin in my casino account and its shows error (country ip blocked)

I really need this money for bills, i would be lucky even if i got something back, afcourse i want full amount, but if thats not possible even half would be great becouse i have financial problems right now.

Posted on February 2, 2014

Hi unhepiks,

My name is Shawn and I often help mediate between players and certain casinos. I would like to help resolve this issue as fast as possible.

Could you please send me your casino details (user name, full name or email) to shawna­ffc­oin­[email protected]­mai­ - So I can help.

Best Wishes,


Posted on February 4, 2014

I recavired email what they will send me money today, hope to see it if everything will go fine.

Posted on February 4, 2014

That is correct the withdrawal was sent today. The problem was certain documents were still missing. The player has filled them out and submitted them so now the withdrawal is on its way. Please let us know when you have received it :)

Posted on February 4, 2014

Everything is solved, i got my 100 eiros.

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