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Rockbet Casino has been terminated due to being unresponsive. Consider these instead:

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Rockbet Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
4.1/10
17 reviews
Complaint Response 13 complaints
3 days avg. 13 complaints
What we like
  • instant play and download
  • 24/7 live chat customer support
  • SSL encryption
  • Software is audited and validated by Random Number Generator (RNG)
What we don’t like
  • 4-5 days pending period
  • 2-5 for e-wallet transfers
  • Withdrawal Limits are $2500 per week
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Rockbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.rockbet.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play

Launched March 2009, Rockbet.com is one of the newest online casinos to catch the attention of the online gaming community. Serving both U.S. and Non -U.S players, Rockbet is legally licensed and regulated by the Curacao Internet Gaming Association, Rockbet is powered by Rival Gaming Software, which delivers excellent graphics, reliable and fair gaming and offers some of the best and innovative entertainment at online casinos today.

Being new to the scene, Rockbet does not only offer highly competitive sign up bonuses to attract new players, but also the latest in online casino technology. Using Flash technology you may login directly or choose to download the software in seconds. With a sleek and stylish look, it is efficient and easy to browse around. There are over 70 games to fill your appetite, including i-slots which offer interactive side game bonuses with generous payouts which are guaranteed entertainment. Rockbet offers gamblers both phone and internet support to answer any concerns or questions. With fast cashouts, Rockbet strive to appeal to all the wants and needs of online gamblers and offer a variety of payment methods such as Moneybookers, EcoCard and QuickTender to mention a few.

StallCation

Complaints

Read the complaints other players have left for Rockbet Casino. Learn more about complaints.

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Rockbet Casino unfairly paid me 85 euro instead of 175 euro legitimate winning

Dear Askgamblers,

Around 3 months ago I got a email from Rockbet Casino offering 15 euro no deposit bonus in order to see me back into casino. So, I felt happy for their warm invitation with a free chip of 15 euro which was 10X of bonus (150 euro) maximum winning was allowed for withdraw after certain wagering requirements finish. Well, I claimed their offer and some lucky spins gave me winnings up to 300+ euros and I continued playing until finished wagering. During playing some slots I had noticed that I had met play through requirements and I can withdraw my winning. I was a well verified and depositor player of them. So, I thought I could withdraw my winnings without deposit and I requested withdraw amount 200 euro though I know the maximum amount I could withdraw is 10X bonus means 150 euro.

After some days passed I entered into casino cashier due to delaying their withdraw processing. Then I had found 100 euro remaining into casino account balance and noticed that 200 euro withdrawal request was reversed by them. Immediately, I had contacted with support and asked the reason why they reversed my withdrawal request and why my casino account balance 100 euro instead of 150 euro atleast according to their promo offer! But support agent was completely unable to explain and requested me to contact with casino manager name "Stuart". So, I had sent an email to Stuart asking details about my withdraw request. He replied me next day that they declined my withdrawal request for two reasons.

Reason no.1 is maximum withdraw amount is 100 euro and another is I have to redeposit minimum amount 25 euro in order to verify my payment method though I am well verified player and deposited once before. Both reasons Stuart stated made me feel they are unfair and liar.management team of Rockbet Casino. After few days, I had deposited 25 euro into casino account and then I had requested withdraw 125 euro. Then they started runaround for the processing of my withdraw request. Live support became unresponsive If I tried to chat with them. So, the only one way to contact with them I had to sent atleast 10 emails to know the reason for delaying my withdraw processing. After many promises of Stuart I had received finally only 85 euro instead of 125 euro which clearly showed their dishonesty!! I again asked the reason why they sent me 85 euro instead of 125 euro (Actually 175 euro I believe they should processed) where Stuart promised me after redeposit of minimum amount, I could withdraw whole amount should be 125 euro. He replied that the maximum amount I could withdraw is 100 euro and my deposited amount is non refundable and the Neteller charged 15 euro for transaction. What a big liar and cheater Stuart is!! I never heard or found Neteller charged for withdraw processing!

Then he cheated with me to stating that deposited amount is non refundable (which means If I deposited 500 euro in order to withdraw then they would processed 85 euro and kept the rest). After that I had felt they robbed 90 euro from me by several bogus excuses and only processed 85 euro. But in contrast actually they processed 60 euro only instead of 150 euro which was according to their terms when I claimed the 15 euro ndb bonus. So, dear Askgamblers please help me with correct judgements if you can will be highly appreciated. Thank you.

staus Resolved
€90
Rockbet Casino - Refusing to pay out winnings and completely unresponsive
I deposited to Rockbet and as I was aware I was banned from bonuses. I contacted live chat to check if I played at the site and was lucky enough to win was I allowed to make a withdrawal. After asking was I allowed to withdraw and was there any problem with my account I was told I was allowed to withdraw. I deposited €300 in total and won €700 which brought my balance to €1000. I contacted chat to find out what documents to send for verification and they emailed me the info. I was about to send them and tried to sign into my account to go on chat to ask a question before I sent the documents. I discovered that my account was locked and told to contact support which I done. I was told that due to multiple accounts at a sister casino my account was closed. I was aware there was some sort of problem as I was banned from bonuses and that is the reason I contacted chat before I began to play to make sure that my account was ok to be used. I think this is extremely unfair as you will see in the screenshot of the chat that I attached I was clearly told it was ok to withdraw if I won and even encouraged to make larger deposits throughout the chat. After winning I was urged to try and go for bigger. They are refunding my deposit but will not pay my winnings and have left my account close. I would appreciate if anyone can help me out with this as Rockbet are completely unresponsive to the emails I send them and never called me after I requested a call back.
staus Resolved
Rockbet Casino - Does not pay 25€ confirmation deposit back
I did get the 100€ from a freechip and i did accept the 10€ fee, resulting in a total of 90€ No problem, so far its all within the terms. However i was required by chat support to do a 25 Eur deposit in order to confirm a withdraw via skill, this was told to me by their chat support. Even after several emails, the casino failed to give me my 25 eur confirmication deposit back, either addet to my total funds which would make it 115€ with their fee or send my cash invidually to my skrill account. And made lame excuses to scam me about that amount. Must be totally an casino issue as i know their processor and the processor Sea Peak Holdings N.V, usually always adds the confirmication deposit of 25 eur to the freechip total. I won once 44€ from a freechip and got 69€ on skrill after sending 25€ to confirm my deposit. I did read carefully the casinos terms and nowhere i can read they can just keep the confirmication deposit. The 25€ simply were stolen, its not on my account or anywhere. Today they send me an email, acting as this was a FIRST deposit...while it was not. It was confirmication for skrill. This is my money, my cash and its not game money or a first deposit its for confirmication, i think online casinos no very well what it means. Why the hoax? Does this casino really think they are right and all other online casinos that use their processor for payouts are wrong? I first thought they charge me a 35€ fee for paying out via an e-wallte what seemed ridiculous, instead they just have stolen my 25€ confirm deposit for skrill this never happened with any other casino with Sea Peak Holdings N.V. I added some picture sand the email conversation below. --------------------------------------------------------------- Chris, The first deposit is not done just so you can turn around and withdraw the money. That would be foolish on our behalf. The deposit cannot be added to your free chip withdrawal request. Again, the maximum withdrawal from a free chip is limited to 100. Rockbet Casino On 19/01/2015 12:42, darkenigma wrote: Hello Rockbet Casino You seem to missunderstand the situation. I did get the 90 eur and i accept the 10 eur fee. No problem with that. But i did made a 25 Eur deposit in order to withdraw via skill, this was told to me by your chat support. The casino failed to give me my 25 eur confirmication deposit back. The total withdraw amount was 125 Eur, i was able to withdraw with the free chip 100 Eur + my deposit, the withdraw in the software showed 125 Eur was withdrawable, what is the correct amount. But the casino or payout processor incorrectly kept my 25 deposit, the payout in skrill it was just 90 without my confirmication deposit.(non play money) and with fee its 115 eur. I only got 90 eur. So please send to skrill my skrill confirmication deposit of 25 eur, cause i just got 90. What makes it 65 Eur in total. Please note this is not my first expierence with this payout processor Sea Peak Holdings N.V, they paid me my withdrawable funds and added my 25 deposit when they paid via skrill, this is the first time they did not send me my confirmication deposit back. I checked skrill again and the 25 Eur are still missing, they also disappeared as withdrawed funds in the casino software. Please inform your payout processor about this mistake. Greetings, Chris ----- Original Message ----- From: support To: darkenigma Sent: Monday, January 19, 2015 8:35 AM Subject: Re: Incorrect payout funds Chris, Thanks for your email. Glad you got the money. Since your balance was derived from a free $33 chip, the max you can withdraw per our terms and condition is $100. We do charge a $10 service fee to process the withdrawal via Skrill. This too is mentioned in our terms. Sorry for any misunderstanding that may have occurred. Best of luck. Rockbet Casino On 14/01/2015 21:53, darkenigma wrote: Hello. I received payment, unfortunately, its not the correct amount, i got 90 Euro. But i did withdraw 124 Euro, i won 99€ and did deposit 25€. Now i am fully aware of the term when it comes to withdraws. "4.4. All withdrawals (Wire, Netteller, Direct-to-Card etc) are subject to a $10-$40 transfer fee. Fees are based on location and are determined by our payment processor." So i got charged the full 40$ fee what is in no way justified for 3 good reasons: 1. e-wallets as skrill and neteller always have the lowest possible fee its custom for all online casinos, it can't be the max fee and certainly not 40$ thats the highest fee ever, even if i would withdraw with bank wire this is too high. 2. I live in in austria, europe not far from the netherlands and next to germany you got your licence there(netherlands). I do not know of any special fees there nor its far from the netherlands. 3. I got my funds from Sea Peak Holdings N.V, they paid me once 44€, the casino was Davinci's Loot. How come they do not charge me a fee at all and rockbet charges the highest possible amount even after they took the max time to pay out? This does not make the best impression to that casino, as i got never a problem with my payments until now. I hope this gets resolved quickly. regards, Chris
staus Resolved
€25

Complaint Statistics

Resolved 12
Avg. Amount $ 86
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
4.1/10 17 reviews

Top reviews from our players

It’s been a while since I tried something new at Rival world so I decided to grab Rockbet’s 100% slots signup bonus that was well advertised on their web page. I wanted to do this despite their site is very limited regarding to giving out detailed and proper information. I didn’t find any, I mean any, information about the WR of this promotion but I thought in the Lobby section I was going to find all the details I need.

After installing the software and entering the Lobby, a pop up window informed me about their bonus in French though my selected language was English. Anyway, on the promotion page the ’No promotion available’ message waited for me. I was a little pissed off and of course I wanted some instructions how could I claim their offer if it wasn’t reachable but the typical Rival shortcoming reared its head as their live chat support didn’t work at all. I really don’t understand how they expect from the players to play here if it is impossible to use their offers. It’s definitely not a good way to lure new customers.

So I changed my plan and deposited just a little and tried out their 15-payline Sherlock Holmes themed Moonlight Mystery slot. It has great characters and I liked the colour scheme the creator used here. I played with €0.15 line bets and after some early success (thanks to the 3 Lantern icons) on free spins, my balance was quickly decreased and in 30 minutes my bankroll was gone. But it’s a nice, funny game.

Unfortunately, the only positive feelings linked to the slot game and not the casino. Sorry to say that but I didn’t find anything here that I could have been satisfied with and somehow they don’t seem to me a reliable place and personally I don’t think I will ever return. I wouldn’t recommend them.

They are a Rival gaming casino and basically I didn’t like them too much but when I get close to no deposit chances I like to take it. So when they offers free 30 euro like of some sister casinos did, I decided to join them and open an account. They uses the same bonus conditions like they partner casinos, 75 times wagering requirements (in the promotion page is 76.77 but the 75 is look better) and ten times max cash out, and a verification deposit from minimum 25 euro is needed before the withdrawal options is allowed.

So I went to their page via the AskGamblers link and downloaded and installed the casino, after I logged on I went to the bonus page and saw I was able to claim the 30 euro no deposit promotion.

I saw the max cash out wasn’t ten times only 90 euro max cash out available but it was still free so I claimed it immediately. After I clicked the claim button I get it instantly, and went to the scary riches slot with 0.4 euro per spin, a few spins later I get the free spins and went up to 50 euro so I raised the bet to one euro, after it I didn’t won any huge but I always stay close to the 40 – 50 €.

When I started to lose I decided to change the game to the wild westerners with the same bet, I only left 41 euro to play so I didn’t had a chance on that stake but the wagering requirements was high so I needed to play high stakes too. Sadly I wasn’t able to turn over the bonus money but least I enjoyed the play in here without any money risking.
Thank you!

I registered at Rockbet casino few days ago and get my 30$ no deposit bonus, thanks AskGamblers team for this no deposit bonus.

I start my journey with psychedelic sixties slot from islots section(actually i still do not know what the difference between islots and other slots, may be someone explain me this), so i start with this slot and 1$ bets because i always play aggressive with no deposit bonuses. I won there some money, and my balance upped to 150$ and i was pretty happy and have nice feeling about cashout money from this casino. After it i try spy game, which i like, but there no much luck and 100 left. After it i first time in my life try slot called scary rich 2, i like this slot because of it horrible style, and play it really fun. Also i like that in freespins you can win really huge, so i start playing with 1$ bets, but no luck second time, and left only 50$. My feelings about nice cashout dissapeared, and i decided to play sherwood forest slot, because i like robin hood theme and there also nice bonus game. I play this slow about two hours, and manage to last bonus game (fight with a boss), and bonus games there pay a really nice amount of money, but freespins can pay nice too.

But after all i lost all my money and do not finish my wagering requirements, but i have a really good time and lot of fun, and i am sure i will continue play rival slots, now its my primary target to play it and know it much more than i know it now, it should be nice because rival casinos usually give players nice bonuses.

So, my marks for Rockbet casino:
Software: 8.5/10
Support: do not try
Cashouts: do not try
Bonuses: 9/10
Total: 8/10 looks like nice Rival casino!

I tried out Rockbet basically because it was offering a free deposit offer – otherwise I would tend to avoid the USA casinos at all costs. Rockbet is a download casino – it seems as if they indicate as if you can play instant play but I could not get it to work. Signing up is quick and easy, and getting no deposit bonus is pretty good. The casino lobby looks good, a lot better than what you would expect from the website itself. In fact the casino lobby looks nothing at all like the website. You get a selection of different games – slots (3 reel), I slots (5 reel) and all the classic updates. First thing to say is that the graphics from Rival are really very good.I am used to playing the Reel Time Gaming type games and those look like fairly poverty graphics in comparison. Graphics are fluid and look great. The I slots allow you to play multiple lines and they are pretty good.I spent a lot of my bonus on the Firestorm game – certainly these games are a low win rate type game.

I moved onto Midway Madness and found that giving more wins, but smaller wins. You can play up to 20 lines in those games. There are a few table games – blackjack roulette and craps can be played. I did plan on moving on but it wasn't my day as I was cleaned out by the blackjack table. I either had an unlucky run, oh well, that was probably it. There isn't too much of a game selection to this casino, but the games run well enough and look pretty. The sound effects are also less annoying than at some casinos. When it comes to rating this casino, I would say that for gameplay and graphics it is very solid, but for selection it loses. Overall I would rate this casino at a 6/10.

It is really rear that i find myself playing in rival casinos and most of the time i do play in them i play with bonus money because i just don't feel safe depositing in these kind of casinos. I came across Rockbet casino while i was searching for some no deposit bonuses and there was an offer with five dollars no deposit bonus from Rockbet casino. I was a bit bored and had nothing better to do so i decided to sign up and play out this bonus just for fun.

The website of Rockbet casino looked really great as if so this was some top class microgaming casino. I downloaded software, which buy the way my anti virus software detected as potentially unwanted application i have no clue why, and made my real account. Now it was time for me to proceed to cashier and try to claim my bonus money but the offer i was after was not there. All i could see there was no deposit bonus of fifty dollars and i wanted to get five, i bet you ask your self why i wanted five instead of fifty and the answer is simple the bonus of five dollars i was after had no wagering requirements and the bonus of fifty that was there had a massive wagering requirements of hundred times the bonus. That is mission impossible for me to wager but since i was already signed up and downloaded i decided to play it out anyways.

I played it all on Cleopatras coins slot and it was gone in matter of minutes because i had it on maximum bet and did not made a single hit. I was not disappointed at all i knew that i will never wager five thousand which was required in order to make withdrawal.

This is my short Rockbet casino stories i did not like anything at this casino and will never play it again nor i will i suggest it to anyone my grade is 2/10

Hi mockwolf, please read carefully text about $50 no deposit bonus.

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