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Intertops Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 36 Reviews
6/10
36 Reviews
Complaint Response 10 Complaints
3 days avg. 10 Complaints
What we like
  • Recently updated with new software
  • Download or Instant Play
  • Great Promotions
  • Available on mobile devices
What we don’t like
  • Not the most impressive game variety
  • Limited Promotions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Intertops Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.intertops.eu/
Established
1996
Licences
Kahnawake Gaming Commission
Affiliate Program
Languages
English, German
Casino Type
Download, Instant Play, Mobile, Sports, Crypto Casino

Intertops Casino is a big name in the online casinos industry. International Gaming and Entertainment Ltd goes beyond traditional casino games with their Intertop brand, including a Sportsbook and Poker Room. They have decent promotions to accompany their game selection, so they undeniably have a lot going for them!

Software

Real Time Gaming software is used to power Intertops new Classic casino, however, the pre-existing Green Casino uses Microgaming software. Both software providers have a great reputation in the casino gaming industry, and by offering both options to their players new and old, Intertops Casino allows players to choose the software and gaming options that they prefer. That being said, Intertops Casino is more focused upon improving the quality of their Classic casino and adding cutting-edge casino games, whereas the Green Casino is remaining available and un-maintained for those who prefer to play on the tried, tested and true.

Games

Through the new Classic casino at Intertops Casino, there are over 300 casino games available through Instant Play or Download. Naturally, the complete game variety is not available through the flash web browser software, however, those that are available are high quality. Intertops Casino doesn't have the widest game selection, but this may be in part since they do offer Poker and a Sportsbook through another gambling site in their brand. Slots, Baccarat, Blackjack, Craps, Keno, Pai Gow, Roulette, Sic Bo, and Video Poker.

Promotions

Intertops Casino has a small number of promotions available beyond the Welcome Bonuses available through the Classic casino and Green Intertops Casinos. Comp Points are accumulated with every wager, and players who play at the Classic casino are automatically enteClassic casino into the Wheel of Fortune promotion.

StallCation

Complaints

Read the complaints other players have left for Intertops Casino. Learn more about complaints.

Show all complaints
Intertops Casino - My winnings are missing
On 9-19-20 I played on Intertops Red Casino and I hit a big win on a small bet and the game showed this big congrats and a $25 (+/-) graphic but I noticed my balance did not adjust accordingly. So I began to record my game play. I then continued playing and raised my bet significantly and hit another big win of $62.50 and it applied to my purse correctly. Within a few moments I yet again hit the $62.50 win however just like the first time my account did not adjust. So I emailed Intertops proof and provided them all the info that they asked for, including sending them some things four times because they kept losing what I was sending. Yes these people will misplace things all the time and yet we are suppose to trust them with our personal documents? So in any event I was told it would be 24-48 hours to hear back after their investigation and I tried to explain that me waiting for them to investigate an issue that I had zero to do with made no sense, They do not include me on the investigation why am I waiting. They could see the video they also clearly see that I was not credited for the win not only on the video but I’m sure they can see my balance did not adjust on my purses balance as well. But I waited and on the second day I was told the needed another 24 hours when I inquired. It has now been about 30 days and they refuse to Pay me my funds. I’m the consumer of the product, no matter if it’s a software malfunction or a graphics or any other issue , one thing is certain, it’s nothing I as the user could have caused. So why am I being denied my funds that I am owed. You can clearly see the win and the funds not crediting here : https://bit.ly/2SgHF3q
staus Resolved
Intertops Casino - Will Not Pay Out Winnings
I started the verification process on 3/29/2020 and sent them a copy of my Drivers license, credit card, and a recent electric bill. I had to send these 5 times to four different email addresses: [email protected], [email protected], [email protected], and [email protected]. before they even acknowledged receiving them. Once they finally did that, I was then able to start the withdrawal process. I have now submitted a withdrawal for $1000 3 times and it has been denied each time because they say I need to send them a picture of me holding my id to my face. I have sent them this photo 5 times now and they never acknowledge receiving it. I get this same email from different people each time, this is the most recent one from Audra on 6/10/2020 :
-----------------------------------------------------------------------
Dear David,
Thank you for choosing Intertops.
We write to inform you that your recent Bitcoin withdrawal request for $1000.00 was denied, and the funds are currently in your account. The request was denied, as we have not received the copy
At your earliest convenience, we ask that you send the following:
- A picture of you holding your Photo Identification to your face.
Please ensure that the details of your Photo Identification are visible in the picture
This document is needed for additional security measures. Once you have confirmed this information, please submit a new request, so that it can be sent to the Payments department for processing.
If you have any questions, please feel free to ask.
Regards,
Audra 
Intertops Verification Service
-------------------------------------------------------------
The others came from Jahzmin on 5/6/2020:
------------------------------------------------------------
Dear DAVID,
Thank you for contacting Intertops.
We have received your email with the attachments. Before we are able to complete the verification process we ask that you submit a picture of you holding your Photo Identification to your face.
Please ensure that the details of your Photo Identification are visible in the picture.
Should you require any further assistance, please feel free to contact us.
Regards,
Jahzmin
Intertops Verification Service
-----------------------------------------------------
Gavin, on 5/12/2020
-----------------------------------------------------
Dear DAVID,
Thank you for contacting Intertops.
We write to inform you that your recent withdrawal for $1000 was denied and the funds are currently in your real player account.
This request was denied because we require an additional verification document for added security measures.
At your earliest convenience, we ask that you send the following:
- A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture.
This is needed before your payout can be processed. Once the document is received and approved, your request will be sent to the payments department for processing.
Please allow 3 - 5 business days for processing. Some adjustments will then be made to your account, after which you will enjoy further deposits, withdrawals and playing in an easy manner.
Should you require any further information or assistance, please feel free to contact us.
Regards,
Gavin 
Intertops Verification Service
---------------------------------------------
Marlon on 5/13/2020:
----------------------------------------------
Dear DAVID,
Thank you for choosing Intertops.
We have received your email with the attachments. We were unable to complete the verification process.
We ask that you kindly scan and email:
- A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture.
We look forward to hearing from you.
Regards,
Marlon 
Intertops Verification Service
-------------------------------------------------
And Gavin again on 5/22/2020.
-------------------------------------------------
Dear DAVID,
Thank you for contacting Intertops.
We have received your email however as stated in previous communication we require a picture of your holding your Photo identification not just a picture of your identification. The picture that you submitted of your Photo Identification has been received and stored.
To complete the verification process we ask that you submit a picture of you holding your Photo Identification to your face.
Please ensure that the details of your Photo Identification are visible in the picture.
Should you require any further assistance, please feel free to contact us.
Regards,
Gavin
Intertops Verification Service
-----------------------------------------------------------
I can see now this is a never ending loop of them saying they never received this photo so they don't have to pay out. I thought them being around since 2007 that I was safe to play there, obviously not, they have been doing this for a very long time.
staus Resolved
$1000
Intertops Casino - Casino confiscated my winnings and using their terms faulty
Hello , i am a regular player in intertops casino and verified to. Had received all my previous winnings with no problem.
so the problem is on 27/9/2019 i played as always with their bonus code DINO2 , and i am very well familiar with their bonus terms ,
so after i checked that i had finished the bonus wagering with bet 10 per spin i had 5800 euro balance....
i went back to the game and played some more with 25 bet..
On 1/10 i received an email from them :
Dear Ivan,

Thank you for choosing Intertops.

We were unable to process your withdrawal request for US$2500 via Moneybookers, because multiple wagers were placed over the maximum wager allowed with an active bonus in the Intertops Casino.

General Intertops Deposit Bonus offers: 2.6.4 Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts will be voided in accordance with this max bet rule.

Wagers were placed for US$25 on T-Rex II game.

As a result of the above, your winnings of US$4950 has been confiscated leaving your deposit US$50 to give you a chance to try again.

Should you require any further information or assistance, please feel free to contact us anytime.

Yours sincerely,

Desiree

Intertops Financial Services

So as i said i did not had ANY ACTIVE bonus at the time i played 25 bet on t rex slot....

I asked them to count my bets and confirm that i have not break the max bet rule...

They never replied back to me.

So they send me the gaming history of that day... i will try to explain to you and you have to check with them because the gaming history dont show the deposits i made that day and what bonuses i claimed..

So from bet 1105719796 10 $10.00 $0.00 T-Rex II Base Game 09/27/2019 06:37:38 09/27/2019 06:37:38 SokmaseL651
to bet 1105720396 7 $7.00 $0.00 T-Rex II Base Game 09/27/2019 06:39:05 09/27/2019 06:39:05 SokmaseL633
Was my first deposit on that day and played with Code BEER100 and i lost all my balance.


After that i deposit and played with bonus code DINO1
starting with freespins that coming along with that bonus code.
from 1105720973 25 $0.25 $0.00 T-Rex II Base Game 09/27/2019 06:40:59 09/27/2019 06:40:59 SokmaseL632
to 1105724272 1 $0.02 $0.00 T-Rex II Base Game 09/27/2019 06:49:22 09/27/2019 06:49:22 SokmaseL491
and that was my last bet and lost all my balance.

Now we go to the DINO2 bonus code and i deposit 50 and received 50 that makes as around 3000 wager .
So my first bet was after playing the freespins that come with that code ....
1105725602 10 $10.00 $5.00 T-Rex II Base Game 09/27/2019 06:53:14 09/27/2019 06:53:14 SokmaseL450
and last bet before i play with 25
1105742809 10 $10.00 $0.00 T-Rex II Base Game 09/27/2019 07:42:50 09/27/2019 07:42:50 SokmaseL31
I count them manual and they are more than 370 bets of 10 (aprox 300 needed to finish that bonus wager).... so when i came back and played with 25 that is shown in there i did not had any active bet!
I am attaching full gaming history. their email about the bonus. their terms of the bonus.
staus Resolved
$4950
Intertops Casino - Two major software glitches
i have been gaming almost daily and making deposits of 2500 usd average per month for the past 10-months. i have never withdraw any winning before and now situation became worse. There are 2 problems i encounter recently i only play two games in the red casino TRI-CARD POKER AND SLOTS. few days back while i was playing slots and losing as usual then it came a bonus round free spin of 12 spins when the game got to the 4th spin i was log out of the casino website and a message stating under maintenance. i was shock and very frustrated so i call up the vip hot line and ask what happened to my game and how can they log me out when i am still gaming and they say is normal to have a maintenance for the site. i told them normally the gaming site will display a message to let the players know in advance that a maintenance is schedule on this date and time, so to avoid any inconveniences don't game during that specific date and time. 2nd BIG problem the following day after slots, i went to play on my TRI CARD POKER. I was shocked when i compared two hands of similar cards, both same bet, but the PAYOUT is different. when i look closely it actually spell that pay $6 but i only receive $3. i have attach the screen shot for proof and submit to the vip department. they came back and tell me that is just graphical errors and i received the correct amount in my account. i am very piss still as they do not make any approach of rescuing the situation and still arguing that everything is ok, making me feeling that i am overreacting. i am very frustrated still because i don't know where to seek help and how can i use the proof to admit and compensate my losses, i want to ask the casino to return my money on those bets i played in tri card poker. any advice please let me know...i am very grateful to all..PS; who know how much of my bets have miscalculated too from the beginning
staus Unresolved

Complaint Statistics

Resolved 7
Avg. Amount $ 3,568
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

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Top reviews from our players

Nice live casino, and slot games even they are from unknown providers.
24/7 live support if u have question about games or basic things.
Site looks good and easy to navigate.

It takes weeks to verify your account, if something is wrong with the documents like proof of address u will have to wait 7-8 days before receiving receiving a reply from intertops verification department by email, also withdraws are terrible and a 48 hour pending period ( just a tactic to make u gamble again) when that ends u need to wait another week for the withdraw to arrive.

I rate this casino 1/10

I love this casino! They have great machines, papers are verified quick. Payout is fast and excellent. I could not believe how fast I got my money. They also have great customer services.

I really cannot think of anything at this time. Sometimes I have to logout cause it won't log my adobe flash and few games are slow but for most part the rest are fast.

Good games which are fun to play and pay out quite well.
Lots of bonus play and competition prizes on offer.
Quick access to customer service by online chat and were quite helpful to deal with.

Had to jump through hoops to be verified
Two days to even look at your withdrawal then 2 further days pending then up to 2 weeks to get your money!
Very limited choice of methods for withdrawal -bank transfers but only one allowed a month and that was it if you don’t have a bitcoin account in the uk which I don’t.
Weird email saying I mustn’t disclose they my deposit into my bank was from s casino.
No option to set a deposit limit.
Not a member of gamecare which I thought was required for all casinos allowed to register in the uk?

Alot of matches. They REALLY pay. Friendly support. Fast verification I got verified 5minutes after I contacted live chat about that I had sent my documents.

Long withrawal process if u request a withrawal on friday u will get it next week friday and u will get confirmation on monday that means that u cannot make another withrawal untill 7days later on monday again. (sepa bank transfer)

No live betting.

Selection of games is nice, however this is the only good thing I have to say about this site.

- Long Verification Time
- 2 Days waiting for withdrawal
- Games are lagging
- Red Casino: 2.4: Terms and Conditions for Intertops Casino Bonus:
Non-Deposit Bonus: Customers cannot redeem multiple free bonuses/free spins offers consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.

So the cancel my withdrawal why I used 2 times freespins and deposit between the freespins nothing!!!
(60 Times Wagering !!)

Very bad don't waste ur time !!!!!

Selection of games is nice, however this is the only good thing I have to say about this site.

I dislike how stringent the verification process is on here. It clearly says that you have a choice between sending in your passport or drivers license to verify your account. I sent in the latter and they still want the passport despite my drivers license having much more information. They seem to not want to pay out no deposit bonuses by making people get stranded at this point. I've had many other verification processes at other online casinos and they've paid out fine once showing my drivers license and utility bill. Also takes 2 days for each single recheck of documents. Don't play here if you want fair and quick service. Considering as they only have ONE person working the verification department. I refuse to show what in good faith would be a dangerous document to reproduce internationally considering as other sites haven't made me.

I got two time free money, today I'm wagering and clear bonus. They have minimum request for wagering, so I do that for one hour with 18$ I got 50$. I request for withdraw, but they do that for 7 days, every Tuesday write that.

Not have popular game, and minimum for spins is high, example 1,9$ is minimum in treasureisland. I cant say about cashout because I wait money.

Very nice casino, and they have great promotions, I had a really good time there, support is very professional and responding fast. Site look's very good, they also offer live casino which is very nice:) I think it's a very trustful casino where you can safely play;) and enjoy the games! Don't know how fast withdrawals are but I think it's very fast! I recommend this one;)

•Live chat

•Customer Service++++++++

•Interchanging bonuses and cash balance to one direct casino out of 3 they got, one without affecting another on cash outs.

•Two Keno machines with diff. Value and play each.

•Huge variety of old school and somewhat mid modern slots. All video poker is like all other casinos.

•Free Daily tournaments for free cash.

•Poker tables have mostly noob players so it's easy to win there compared to harder competition pools in places like ACR and BO.

•They accept AMEX SERVE

•Established history.

•They take care of their customers with constant free no deposit promotion offers from free spins to bonus cash.

•interesting events.

Accepts US players.

•The lack of most modern slots seen today.

•The skins and themes with the exclusion of the most recent remodeled Red Casino, are too shabby or too old and poorly boring. However small recent changes in the look of all their casinos via mobile indicates a step forward in the right direction.

•Not enough player activity in poker tables excluding ring games.

•Low winning outcomes. Ive only won once $1,000. Nothing since then.

•Not enough eye catching events to make me run their way.

There is live support 24H ... in case of winings they can remove all money from account so player should be careful because they dont notify about making a deposit to keep them

Dear Sanel,

Thank you for choosing Intertops.

This e-mail is to advise you that your withdrawal in the amount of SKR180 via Moneybookers has been declined due to the following reason:

• Only one (1) withdrawal can be processed from a non deposit bonus.

Rule except:
NonDeposit Bonuses:
2.3 lyers who have never purchased credits at Intertops Casino Classic are entitled to a one time withawal of winnings stemming from any casino activity up to and not exceeding $150 USD. Any addiional requests for withdrawal will be denied and casino balance will be forfeited.
In ecking your account, winnings from a non deposit bonus was paid out via Moneybookers on the 11th ruary, 2016.


Should you have any questions, please do not hesitate to contact us.

Sincerely,

Desiree
Financial Service
[email protected]
cid:file0.png@EMBED

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