On 9-19-20 I played on Intertops Red Casino and I hit a big win on a small bet and the game showed this big congrats and a $25 (+/-) graphic but I noticed my balance did not adjust accordingly. So I began to record my game play. I then continued playing and raised my bet significantly and hit another big win of $62.50 and it applied to my purse correctly. Within a few moments I yet again hit the $62.50 win however just like the first time my account did not adjust. So I emailed Intertops proof and provided them all the info that they asked for, including sending them some things four times because they kept losing what I was sending. Yes these people will misplace things all the time and yet we are suppose to trust them with our personal documents? So in any event I was told it would be 24-48 hours to hear back after their investigation and I tried to explain that me waiting for them to investigate an issue that I had zero to do with made no sense, They do not include me on the investigation why am I waiting. They could see the video they also clearly see that I was not credited for the win not only on the video but I’m sure they can see my balance did not adjust on my purses balance as well. But I waited and on the second day I was told the needed another 24 hours when I inquired. It has now been about 30 days and they refuse to Pay me my funds. I’m the consumer of the product, no matter if it’s a software malfunction or a graphics or any other issue , one thing is certain, it’s nothing I as the user could have caused. So why am I being denied my funds that I am owed. You can clearly see the win and the funds not crediting here : https:Â//bÂit.lÂy/Â2SgHF3q
Disputed casino | Intertops Casino | |
Reason | Missing Funds |

Dear @Jeffyzf69,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I’m not sure how to document funds withdrawal requests when the entire problem is the fact that I never was credit on my account for wins I prove I’m owed.

Dear all,
This complaint has been reopened as per Intertops Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear All,
We are happy to confirm the player has now been paid in full and all is sorted out.
If there are still questions, please let us know.
Kind regards,
Your Intertops Affiliate Team

Dear @Jeffyzf69,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Intertops Casino Complaints
- 6 of 8 resolved
- 2 days avg response
- 1 week avg complaint life
- 4,013 USD avg amount
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Resolved
Intertops Casino - Will Not Pay Out Winnings
$1,000
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Intertops Casino - Will Not Pay Out Winnings
I started the verification process on 3/29/2020 and sent them a copy of my Drivers license, credit card, and a recent electric bill. I had to send ...
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Unresolved
Intertops Casino - Rejected withdrawals, no further information
$21,351
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Intertops Casino - Rejected withdrawals, no further information
Hello,I signed up to Intertops casino in March and played some slots. I had a nice win and requested a withdrawal. They have very low withdrawal ...
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Resolved
Intertops Casino - Casino confiscated my winnings and using their terms faulty
$4,950
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Intertops Casino - Casino confiscated my winnings and using their terms faulty
Hello , i am a regular player in intertops casino and verified to. Had received all my previous winnings with no problem. so the problem is on 27/9/ ...
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Resolved
Intertops Casino - Denied payment - Account closed after 1 Year game play
$2,307
Resolved
Intertops Casino - Denied payment - Account closed after 1 Year game play
I have played on this casino more than one year(Registration Date : 10/2/2018,) and i have never had a problem. All this time I have deposited to them ...
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