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Intertops Casino - My winnings are missing

31 hours left for Jeffyzf69 to respond.
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Complaint Info
Disputed casino Intertops Casino
Reason Missing Funds
Posted on October 16, 2020

On 9-19-20 I played on Intertops Red Casino and I hit a big win on a small bet and the game showed this big congrats and a $25 (+/-) graphic but I noticed my balance did not adjust accordingly. So I began to record my game play. I then continued playing and raised my bet significantly and hit another big win of $62.50 and it applied to my purse correctly. Within a few moments I yet again hit the $62.50 win however just like the first time my account did not adjust. So I emailed Intertops proof and provided them all the info that they asked for, including sending them some things four times because they kept losing what I was sending. Yes these people will misplace things all the time and yet we are suppose to trust them with our personal documents? So in any event I was told it would be 24-48 hours to hear back after their investigation and I tried to explain that me waiting for them to investigate an issue that I had zero to do with made no sense, They do not include me on the investigation why am I waiting. They could see the video they also clearly see that I was not credited for the win not only on the video but I’m sure they can see my balance did not adjust on my purses balance as well. But I waited and on the second day I was told the needed another 24 hours when I inquired. It has now been about 30 days and they refuse to Pay me my funds. I’m the consumer of the product, no matter if it’s a software malfunction or a graphics or any other issue , one thing is certain, it’s nothing I as the user could have caused. So why am I being denied my funds that I am owed. You can clearly see the win and the funds not crediting here : https:­//b­it.l­y/­2SgHF3q

AskGamblers
Posted on October 16, 2020

Dear @Jeffyzf69,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 18, 2020

I’m not sure how to document funds withdrawal requests when the entire problem is the fact that I never was credit on my account for wins I prove I’m owed.

AskGamblers
Posted on October 23, 2020

Dear all,

This complaint has been reopened as per Intertops Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 27, 2020

Dear All,

We are happy to confirm the player has now been paid in full and all is sorted out.

If there are still questions, please let us know.

Kind regards,
Your Intertops Affiliate Team

AskGamblers
Posted on October 27, 2020

Dear @Jeffyzf69,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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