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Intertops Casino - Two major software glitches

Complaint Info
Disputed casino Intertops Casino
Reason Software glitch
Posted on October 20, 2015

i have been gaming almost daily and making deposits of 2500 usd average per month for the past 10-months. i have never withdraw any winning before and now situation became worse. There are 2 problems i encounter recently
i only play two games in the red casino TRI-CARD POKER AND SLOTS. few days back while i was playing slots and losing as usual then it came a bonus round free spin of 12 spins when the game got to the 4th spin i was log out of the casino website and a message stating under maintenance. i was shock and very frustrated so i call up the vip hot line and ask what happened to my game and how can they log me out when i am still gaming and they say is normal to have a maintenance for the site. i told them normally the gaming site will display a message to let the players know in advance that a maintenance is schedule on this date and time, so to avoid any inconveniences don't game during that specific date and time.

2nd BIG problem

the following day after slots, i went to play on my TRI CARD POKER. I was shocked when i compared two hands of similar cards, both same bet, but the PAYOUT is different. when i look closely it actually spell that pay $6 but i only receive $3. i have attach the screen shot for proof and submit to the vip department. they came back and tell me that is just graphical errors and i received the correct amount in my account. i am very piss still as they do not make any approach of rescuing the situation and still arguing that everything is ok, making me feeling that i am overreacting. i am very frustrated still because i don't know where to seek help
and how can i use the proof to admit and compensate my losses, i want to ask the casino to return my money on those bets i played in tri card poker. any advice please let me know...i am very grateful to all..PS; who know how much of my bets have miscalculated too from the beginning

Posted on October 12, 2015

I attach new evidence regarding this case....look closely at the payout chips, the chips given to me is wrong too and the amount are also wrong....what can the technicians explain for this?

Posted on October 15, 2015

Hi there,

Thank you for your patience as we consulted with our gaming provider before providing a response.

At this time, our gaming provider has not identified the root cause that could explain the display error in the reported hand.

However, it is important to highlight here that the game paid out correctly, the balance was updated correctly but the only problem is the game did not / does not display correctly.

Rest assured that our gaming provider will continue to investigate until the root cause is identified and resolved.

Thank you for your understanding.

Best regards,
Intertops Casino

Posted on October 16, 2015

thank you for the fact, i have been gaming at intertops still despite the unfortunate encounter. one of the main reasons i still game intertops is because of the vip personnels over there. i really enjoy their friendly and helpful services and the way they respond to my request at times. secondly, i am still gaming tri card poker is because i want to know how often the does the malfunctions or graphical errors happens and also to confirm if the payout are correct at all times. over these few days, i have encounter 3 or 4 times for the same problem. i m just concern what if some of the hands the payment are not correct. actually, with such concern in my mind i am not able to concentrate on how i want to game but also i want to be very certain that all hands are being pay correctly not just relying on hearsay.

i know i cant do much as these are all online gaming also the problem lye on the software providers.
just got to wait then


Posted on October 20, 2015

Dear @moshbong,

Are you satisfied with the casino's response, can we close this case as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this complaint as resolved and officially closed. Thank you.

Posted on October 24, 2015

i would like to know

1: what sort of counter measure the software provider will provide for now

2: according to the casino that the error is only graphical but the payment is correct but if there is a occasions that i discover that the payment to me is not the right amount (with attachment to support). what sort of agreement or settlement will the casino provide to me? \

Intertops Casino Complaints

  • 4 of 5 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 1,951 USD avg amount

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