Hello , i am a regular player in intertops casino and verified to. Had received all my previous winnings with no problem.
so the problem is on 27/9/2019 i played as always with their bonus code DINO2 , and i am very well familiar with their bonus terms ,
so after i checked that i had finished the bonus wagering with bet 10 per spin i had 5800 euro balance....
i went back to the game and played some more with 25 bet..
On 1/10 i received an email from them :
Thank you for choosing Intertops.
We were unable to process your withdrawal request for US$2500 via Moneybookers, because multiple wagers were placed over the maximum wager allowed with an active bonus in the Intertops Casino.
General Intertops Deposit Bonus offers: 2.6.4 Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts will be voided in accordance with this max bet rule.
Wagers were placed for US$25 on T-Rex II game.
As a result of the above, your winnings of US$4950 has been confiscated leaving your deposit US$50 to give you a chance to try again.
Should you require any further information or assistance, please feel free to contact us anytime.
Intertops Financial Services
So as i said i did not had ANY ACTIVE bonus at the time i played 25 bet on t rex slot....
I asked them to count my bets and confirm that i have not break the max bet rule...
They never replied back to me.
So they send me the gaming history of that day... i will try to explain to you and you have to check with them because the gaming history dont show the deposits i made that day and what bonuses i claimed..
So from bet 1105719796 10 $10.00 $0.00 T-Rex II Base Game 09/27/2019 06:37:38 09/27/2019 06:37:38 SokmaseL651
to bet 1105720396 7 $7.00 $0.00 T-Rex II Base Game 09/27/2019 06:39:05 09/27/2019 06:39:05 SokmaseL633
Was my first deposit on that day and played with Code BEER100 and i lost all my balance.
After that i deposit and played with bonus code DINO1
starting with freespins that coming along with that bonus code.
from 1105720973 25 $0.25 $0.00 T-Rex II Base Game 09/27/2019 06:40:59 09/27/2019 06:40:59 SokmaseL632
to 1105724272 1 $0.02 $0.00 T-Rex II Base Game 09/27/2019 06:49:22 09/27/2019 06:49:22 SokmaseL491
and that was my last bet and lost all my balance.
Now we go to the DINO2 bonus code and i deposit 50 and received 50 that makes as around 3000 wager .
So my first bet was after playing the freespins that come with that code ....
1105725602 10 $10.00 $5.00 T-Rex II Base Game 09/27/2019 06:53:14 09/27/2019 06:53:14 SokmaseL450
and last bet before i play with 25
1105742809 10 $10.00 $0.00 T-Rex II Base Game 09/27/2019 07:42:50 09/27/2019 07:42:50 SokmaseL31
I count them manual and they are more than 370 bets of 10 (aprox 300 needed to finish that bonus wager).... so when i came back and played with 25 that is shown in there i did not had any active bet!
I am attaching full gaming history. their email about the bonus. their terms of the bonus.