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Smart Live Gaming Casino is closed, please try these instead:

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Smart Live Gaming Casino

Player Rating 77 reviews
1.6/10
77 reviews
Complaint Response 72 complaints
4 days avg. 72 complaints
What we like
  • Variety of games from well-known software providers
  • Number of deposit methods available
  • Available in Instant Play and Mobile versions
  • Customer support 24/7 via live chat, e-mail and phone
  • Audited by the third party regularly
  • SSL encryption
What we don’t like
  • Restricted to US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Smart Live Gaming Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.smartlivegaming.com
Established
2007
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Japanese
Casino Type
Instant Play, Mobile

Smart Live Gaming is the UK’s leading live casino, sports betting, and overall online gambling operator. This online casino offers players the thrill of playing in their live casino as well as to enjoy a large number of video slots from some of the world’s best providers, such as NetEnt, Microgaming and Betsoft. The casino is licensed and regulated by the government of Malta and the UK Gambling Commission. 

Mobile Gaming

Players can get the Smart Live Gaming Casino mobile app on AppStore or Google Play depending on the device they are using and enjoy the latest casino games on the go, anytime and anywhere. And if you’re by your desktop, players can simply scan the barcode and receive the download link imediatelly.

Security and Fairness

The casino’s gaming software employs the most modern encryption and security techniques to ensure safe and secure money transfers. All transactional data is SSL encrypted.

Furthermore, their games are provided regularly audited and tested for fairness by third party authority.

StallCation

Complaints

Read the complaints other players have left for Smart Live Gaming Casino. Learn more about complaints.

Show all complaints
Smart Live Gaming Casino - After 11 Weeks still no pay
On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email.  Your reference number is 86197. Kind Regards, SLG Customer Service Team  Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time
staus Unresolved
£3770

Complaint Statistics

Resolved 29
Avg. Amount $ 3,727
Avg. Complaint Duration 17 days
Avg. Response Time 4 days

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Player rating
1.6/10 77 reviews

Top reviews from our players

I have started legal proceedings against this company. They are still registered with Companies House.

This company is a con and the Gambling Commisioning should have done something about them before it got to this stage.

I have filed my complaint and awaiting a response, insolvency agency have acknowledged my complaint. So fingers crossed now. I would post on the forum, however I can't write on it from my phone. Please all write to these guys. It's our last hope I feel. Thanks to the guys who are pushing this forward too.

This discussion has moved to..
http://www.askgamblers.com/forum/topic/6334-action-against-smart-live/

If you havent done so already and are reading for the first time, take this course of action..

The Insolvency Service is an Executive Agency of the Department for Business, Energy and Industrial Strategy (BEIS). The Company Investigations team within the Insolvency Service has the power to investigate limited companies where information received suggests corporate abuse; this may include serious misconduct, fraud, scams or sharp practice in the way a company operates. To complain about a limited company that is still trading:

Tel: 0300 678 0017


By post:

Intelligence Hub
Intelligence & Enforcement Directorate
Investigation and Enforcement Services
Insolvency Service
3rd Floor Cannon House
18 Priory Queensway
Birmingham B4 6FD

Web: www.gov.uk/complain-about-a-limited-company.

The Insolvency Service will usually take on any complaint that provides good reason for an investigation and where there is both a public interest in investigating and the prospect of follow up action resulting.

I have called these guys and several of us has filed claims via the online form. It is at least somewhat positive that we are being led to these guys by Companies House so hopefully these are finally the right authority to do right by us. So sorry guys but its another form and all your evidence again - but as before we have to get this snowballing again and get them investigating as it seems like these guys are the best chance so far..

Cheers

Ryan

PS Once you've filled in the claim, let us know on the new discussion forum as above..

Any news from anyone? It's all very quiet and IBAS not answering my emails either

Have been back in contact with Action Fraud giving them the CEo's known London address and they confirm they will update me by the end of the next week, but also suggested going through the Nation Crime Agency (NCA) who also handle fraud cases. Has anyone done this already? Or has anyone heard back from Companies House as yet? Its all gone very quiet..

Smartlive casino owes me £ 1600can. INSIDER whose review was very helpfuland others get in touch on [email protected]. Have taken action

Hi, My name is Vikram and Smart Live Casino owes me £1000. Can some one please help me how can i get back this money as the casino has closed down. I have already lost thousands already so dont want to lose this one too.. Please help...Would appreciate any kind help.. My email is jobs4vikram78 AT GMAIL DOT COM Thanks.

They have not yet paid my money back. My withdrawal is not responded as well. So disgusting people an should be punished for deceiving so many people

IBAS were handling my disagreement with Smartlive, but say they can no longer adjudicate because they have closed down. Of course, I still want the money and IBAS would have surely ruled for me. After a win at Smartlive they doctored the terms and conditions to snag me on a clause. However, they hadn't bargained on me having a copy of the old terms. They were blatantly trying to cheat me out of my winnings and I still want it. The amount is £32,000

After a long running dispute IBAS ruled in my favour earlier this year and Smartlive said they would pay me £1000 per month until the full £9000 or thereabouts was settled.

They began in April but made just 3 payments and have not replied to any of my communications since July.6 payments still outstanding.

Would someone from Smartlive care to reply to me here please? £6000 still owed to me.

Hi all, I've started a discussion in the place admin has asked us to. I don't want anyone to miss it accidently so here is the link: http://www.askgamblers.com/forum/topic/6334-action-against-smart-live/

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