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Smart Live Gaming Casino

Player Rating 77 reviews
1.6/10
77 reviews
Complaint Response 72 complaints
4 days avg. 72 complaints
What we like
  • Variety of games from well-known software providers
  • Number of deposit methods available
  • Available in Instant Play and Mobile versions
  • Customer support 24/7 via live chat, e-mail and phone
  • Audited by the third party regularly
  • SSL encryption
What we don’t like
  • Restricted to US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Smart Live Gaming Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.smartlivegaming.com
Established
2007
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Japanese
Casino Type
Instant Play, Mobile

Smart Live Gaming is the UK’s leading live casino, sports betting, and overall online gambling operator. This online casino offers players the thrill of playing in their live casino as well as to enjoy a large number of video slots from some of the world’s best providers, such as NetEnt, Microgaming and Betsoft. The casino is licensed and regulated by the government of Malta and the UK Gambling Commission. 

Mobile Gaming

Players can get the Smart Live Gaming Casino mobile app on AppStore or Google Play depending on the device they are using and enjoy the latest casino games on the go, anytime and anywhere. And if you’re by your desktop, players can simply scan the barcode and receive the download link imediatelly.

Security and Fairness

The casino’s gaming software employs the most modern encryption and security techniques to ensure safe and secure money transfers. All transactional data is SSL encrypted.

Furthermore, their games are provided regularly audited and tested for fairness by third party authority.

StallCation

Complaints

Read the complaints other players have left for Smart Live Gaming Casino. Learn more about complaints.

Show all complaints
Smart Live Gaming Casino - After 11 Weeks still no pay
On the 24 th of May 2016 I deposited £200 and received a £200 bonus. I played slots varying my bet sizes between £18 and £10. This was well within the stipulated terms for the promotion that I participated in. I went on a winning streak and ended up cashing out £3770 after going well over the wagering requirement. Soon after I was asked to provide documents. They were accepted and I was asked to take a phone call which I did. Everything seemed fine and I was told the withdrawal would be processed. Fast forward a few months and I am yet to receive a penny. I have been emailing and speaking to live chat but they do not help. I received the following email in response on the 27 th of July: ##- Please type your reply above this line -## Dear Rory, Thank you for choosing Smart Live. We are writing in regards of your pending withdrawal. Please be advised that we would like to express our sincere apologies in regards of the delay and the inconvenience in processing your withdrawal. We regret to inform you, however, that we have not yet completed your request and can assure you that your withdrawal is going to be processed as soon as possible. While the best efforts are taken to minimize the time of processing your withdrawal request, on this particular occasion we have failed to deliver on our commitment of processing all withdrawals within our 3-5 day time frame. In this regard, we kindly ask you to consider the possibility of your pending withdrawal transaction taking some more time to be processed. We realize our failure to deliver on the time frame, presented in our conditions, it may not take this much time, however you are kindly requested to bear with us, while we are working on resolving your request. We appreciate your understanding and cooperation trough this regard and we assured that your request is being handled accordingly, Once again we would like to express our sincere apologies for the delay and the inconvenience. Should you require any further assistance in this regard, please do not hesitate to contact us through any of our official channels: Live Chat +44 (0)800 2798 510 [email protected] If you have any other queries or concerns, please feel free to contact us, we will be delighted to help. We are available 24/7 via online chat or email.  Your reference number is 86197. Kind Regards, SLG Customer Service Team  Even since this email they have taken considerably longer than 3-5 working days to do anything. I want to avoid having to take Smart Live Casino to court in the UK if possible. So I’m really hoping we can come to a resolution via your mediation service. It’s been months since my original withdrawal so I felt like I had no options other than to escalate the issue to here. Thanks for your time
staus Unresolved
£3770

Complaint Statistics

Resolved 29
Avg. Amount $ 3,727
Avg. Complaint Duration 17 days
Avg. Response Time 4 days

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Player rating
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Top reviews from our players

These people owe me GBP 1,700. Could someone please contact me - I would like to get involved in the collective claims process. I was unable to PM Dogshead for some reason. My address is syndikator at gmail dot com.

Dear players,

AskGamblers really want to help players and we do understand your frustration regarding this casino. We employ to you all to continue your conversation on our Forum: http://www.askgamblers.com/forum/, casino review page is not a place to exchange information.

Also please refrain from posting names, or any personal information about people involving in Smart Live Gaming Casino, that you can exchange by AG "messenger".

Please understand and accept that we will from now on remove all comments regarding your complaints and information regarding this casino. Thank you for understanding.

Danny, AskGamblers Customer Support

Evening and thanks to all who have personally took the time out to PM me details of amount owed. I have now took the time to collate this data and document all finding I have about the 3 companies involved and this I have sent out do companies house in an email:

FAO Angela Davies,


Greetings Angela,


I'm aware Companies House have had a number of emails from active online casino members all currectly owed outstanding winnings and requested withdrawals of their acount balances at Smartlive Casino UK. Operaing under the listed companies:


Smart TV UK Limited (ACTIVE VOLUNTARYPROPOSAL TO STRIKE OFF SUSPENDED) - Director: Alexander Leese - Shareholder: Global Kapital Investments Limited
https://beta.companieshouse.gov.uk/company/06092586
https://beta.companieshouse.gov.uk/company/06092586/filing-history
https://beta.companieshouse.gov.uk/company/06092586/filing-history/MzEzNjMyMzMxMGFkaXF6a2N4/document?format=pdf&download=0

Smart Gaming Limited (ACTIVE) - Director: Ibrahim Halil Goncu - Shareholder: Eagle Internet Investments Ltd
https://beta.companieshouse.gov.uk/company/06837449
https://beta.companieshouse.gov.uk/company/06837449/filing-history
https://beta.companieshouse.gov.uk/company/06837449/filing-history/MzE0Mzc5MzU1OGFkaXF6a2N4/document?format=pdf&download=0

Smart TV Broadcasting Limited (ACTIVE) - Director: Ibrahim Halil Goncu - Shareholder: Eagle Internet Investments Ltd
https://beta.companieshouse.gov.uk/company/05849825
https://beta.companieshouse.gov.uk/company/05849825/filing-history
https://beta.companieshouse.gov.uk/company/05849825/filing-history/MzE0OTI0OTc0NmFkaXF6a2N4/document?format=pdf&download=0

Shareholder for all 3 and only shareholder is MR Kasim Garipoglu.

I'm an active member at the casino forum ASKGAMBLERS.COM http://www.askgamblers.com/online-casinos/smart-live-gaming-casino-review/ to which I have been the drive force in actively encorouging customers of Smart TV Broadcasting Limited to come forward in a campaign to bring jusitice to this outfit. A number of customers have come forward so far and to give you an Idea of the figures owed I have collated the data listed below. This Is just a small number of customers still yet to disclose or are afraid to speak out.

Total £43,740.75 and Euro 689.33


I understand that you do not have any Investigative powers to look into this matter at hand, however I have attached a word document I would appreciate you kindly take the time to read that documents evidence I have gathered linking all three companies to finiancial acounts and accounting including acts of fraud inticing players to deposit money into their business accounts when they legaly had no License to operate an Online Gambling service in the UK from 5th of August 2016.


We as a collective group of players at this casino have taken our own necessary steps to highlight our plight with Action Fraud UK and Small Claims Courts respectively therefore would be very thankfull you deem this request with supported documentary evidence enough to reject any request by the 3 above mentioned to voluntary dissolve allowing suffient time for relevenat authorities to take appropriate action.


Kindest Regards

If anyone wants a copy of the document of my findings them please PM me your contact email and I shall forward this on.

Cheers all

These b******* owe me £866 from a withdrawal requested back in July!

I can't believe that as part of getting the UK licence some sort of player funds protection / isolation isn't compulsory for companies. What's the point of the UKGC and their licensing if it can't offer players a guarantee that their money won't be stolen as these lot seem to be doing? Anyway, thanks for all the hard work all the knowledgeable posters are putting in!

Hi all well I won £21,950 at the end of June and smart live casino call me up to say all my winnings are void making up a whole load of rubbish, about why when I asked them to send me a copy of the latest vip terms and conditions, I was told know problem and I'm still waiting on those and this was on the 30th of June. After that happened on the 30th of june withdrew my initial£300 deposit and it was still pending on the 21st of August. Talking to a member of the staff at the time he told me to write a complaint to the complaints department to try and get my winnings back, and I did this several times, and never once did I get a response of this company. I think this is an absolute disgrace and the owner of the company can't get away with this. I have been in contact with company house with no luck please see below there response.


Thank you for your email.

Companies House acts primarily as a registry of company information. The Registrar acts as a public registry and has no statutory investigative powers.

Yours faithfully,
Angela Davies
Companies House Contact Centre
[email protected]


I don't no what to do now, it looks like the owner of this company will probably walk away scot-free.

Thanks RAM for that Info!

By the way assumption is Smart TV UK Limited was just a front and bogus company set up to obtain the Gambling Licenses from the UKGC they do not hold our funds and no documentation suggests otherwise. The companies will deposited too and requested withdrawals from are Smart TV Broadcasting Ltd and Smart Gaming Limited. Evidence of this I have and most of you guys should have refer to bank statements.

My conclusion is upon dissolution of Smart TV UK Limited if successful all funds from the two other businesses will be attempted to transfer funds accross and shipped out to an offshore bank account in the virgin islands (assumption). Then there thinking they have got away with fraud!

Thank's to all who have messaged me with your oustanding withdrawals. I have had a busy week at work and very little time on my hands. Though I have gathered my own evidence to document suspected fraud of these companies to which I will compile into a report and email along with the figures/sums we are all owed by this person objecting the dissolvency of Smart TV UK Limited and any future attempts to dissolve Smart TV Broadcasting Ltd and Smart Gaming Limited.

This I shall write up tonight and email tomorrow. It's not too late if anyone wishes to PM amount owed to attach to the dispute.

Thanks Again all and Good luck to us!

Thank you

Spoke to accountant yesterday who deals with this kind of thing. Basically send everything you can with conversation or screenshots with smartlive admitting / showing they owe you money - this is the crux of the matter - to show they are indebted to us so cannot be allowed to liquidate. If it can be proved they were trading whilst not having the funds to pay us, that is fraud, as is trading without a license.
We have to keep this alive so that Companies House / Action fraud, ie the police authorities can investigate, so get Companies House's attention with everthing you have. If they receive plenty of requests to obstruct a striking off they can go after the funds from the owner..
Keep the faith

Cheers

Ryan

Add me to the list please.
Also have the same problems other people mention here. The owe me money too (not so much, just 450EUR or something).
I cannot believe they let companies like these just get away with things.
It is GoBetGo all over again...

I have been told by admin here that we should be talking about this on the discussions board but I will post one last thing in this space (please leave it up).

Good point by Dogshead, but:

1) Maybe the other companies will attempt to transfer their assets over to the one which is trying to be stuck off just before this goes ahead. Correct me if I'm wrong, but I assume they could then register as bankrupt.

2) According to ex-employees I have talked to Alex Leese is certainly involved in this scam so he is not the wrong person. Just not the only person.

3) Are we sure Mr Ibrahim Halil Goncu is a real person? You don't need any ID to register as a director with Companies House. They take your word for it. I have suffered at the hands of a company pulling this one before (the ex-director of that now defunct estate agent still owes me £3000) and Companies House told me themselves that they don't check IDs.

Hi Guys,

Just an update to keep you all in the loop. Here is what I've discovered to date:

A********* L****** and Smart TV UK Limited- we may be chasing the wrong company for outstanding funds.

Here's why:

Check your bank statements for deposits and any successful withdrawals in the past. The should relate to the company Smart Gaming Limited!

If you managed to take photos or screenshots of your pending withdrawals and/or account activity at smart live gaming like I did. The website and deposit receipts will confirm transactions from Smart TV Broadcasting Limited (Ltd) ( Another Company).

A********* L****** was director at both of these companies until July this year. Both and all four companies registered at the same address: 233 High Holborn, 3rd Floor, London, WC1V 7DN. This address houses a lot lot more other business and the shareholder Global Kapital Investments Limited. Owned by MR K********** G**************. This is the guy who I think is the culprit!

I'm sure MR K********** G************** is the owner of Eagle Internet Investments Ltd aswell. Someone correct me if I'm wrong but this is where our money is at.

Smart TV UK Limited (ACTIVE VOLUNTARYPROPOSAL TO STRIKE OFF SUSPENDED) - Director: A********* L****** - Shareholder: Global Kapital Investments Limited
https://beta.companieshouse.gov.uk/company/06092586
https://beta.companieshouse.gov.uk/company/06092586/filing-history
https://beta.companieshouse.gov.uk/company/06092586/filing-history/MzEzNjMyMzMxMGFkaXF6a2N4/document?format=pdf&download=0

Smart Gaming Limited (ACTIVE) - Director: IK********** G************** - Shareholder: Eagle Internet Investments Ltd
https://beta.companieshouse.gov.uk/company/06837449
https://beta.companieshouse.gov.uk/company/06837449/filing-history
https://beta.companieshouse.gov.uk/company/06837449/filing-history/MzE0Mzc5MzU1OGFkaXF6a2N4/document?format=pdf&download=0

Smart TV Broadcasting Limited (ACTIVE) - Director: K********** G************** - Shareholder: Eagle Internet Investments Ltd
https://beta.companieshouse.gov.uk/company/05849825
https://beta.companieshouse.gov.uk/company/05849825/filing-history
https://beta.companieshouse.gov.uk/company/05849825/filing-history/MzE0OTI0OTc0NmFkaXF6a2N4/document?format=pdf&download=0

SMART TV BROADCASTING LIMITED SHOWS THAT EAGLE INTERNET INVESTMENTS LTD HAVE THE MOST SHARES:
24 May 2016Annual return made up to 24 May 2016 with full list of shareholders
Statement of capital on 2016-05-24
GBP 7,900,000

This is where our money is guys this is the company thats refusing to honor our requested withdrawals and note they are still active and have not made any proposal to strike of the register at Companies House.

So please I urge you MR K********** G************** to publically make a statement as to the current situation and why and when the customers withdrawals will be honored?

Piece out for now.

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