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Slots Village Casino

7.12
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Slots Village Casino Review

  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
  • 72 hour pending period for withdrawals
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General info & Latest Promos
Website http://www.slotsvillage.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion Slots Village Casino: 200% Match Deposit Bonus

Slots Village Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. Slots Village Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

Slots Village Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Virtual Games

Because Slots Village Casino offers games from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play, there is plenty of slot machine action going on at the casino. Their selection of slots ranges from traditional three-reel games to some of the most flashy and bonus-filled video slots in the business including titles like Da Vinci's Treasure slotPixie Wings slotAsgard slot and Wild Spells slot. Slots Village Casino likely has one of the biggest progressive jackpot pools in the industry totalling several millions of dollars.

Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others. 

As for other games, Slots Village Casino offers video pokers including Double Joker, Deuces Wild and Joker Poker.

Live Casino

In addition to virtual table games, players can take a seat at Slots Village's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.

Mobile Gaming

All of Slots Village Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Support

Players at Slots Village Casino should have no problem getting their inquiries resolved in a timely manner. Slots Village Casino features 24/7 live chat, the best customer support solution by far. Members who would prefer to contact them via e-mail can choose that option as well. 

Security and Fairness

It's of the utmost importance that online casinos protect their players from harm. Slots Village Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.

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Slots Village Casino Reviews by Players

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adobeprem 1 review
Canada
Reviewed on May 18, 2020

LIKED

You can chat live with a casino representative if you need help and get email with free spin offers on a regular basis.
15% guaranteed cashback each and every Monday.

DISLIKED

They have several games that have the audacity to pay x1 your bet. For example, 3 Genie Wishes, when you hit the bonus you have a 1/3 chance of being paid out x1 your bet. This should never be allowed on any game. Imagine betting $50/spin and winning $50 back?

Their wager limit for bonuses is extremely high - 35x? This includes the amount you deposit, plus what they gave you. If you deposit $100 and they give you $100, the $200x35 means you would have to wager $7000! They know that's pretty much impossible unless you were to get bonus after bonus after bonus. The reason why they send you emails almost daily with free spin offers is because they want you to see the potential you might have.
You'll have the odd good run where the free spins will turn into $100 or $150 but you will never be able to withdraw it.
I've used their free bonuses hundreds of times over, and never was able to withdraw once.
Some other websites will offer you 25x.
35x is insane and guarantees you will lose every single time, although your enjoyment may last a bit longer.

It is nice to have a live chat function, but they rarely can fix an issue on the spot. Just today I deposited $125 and was supposed to be able to open all 4 tombs, but only 1 opened. They wanted me to send a screenshot to their security department which I shouldn't have to do. I didn't bother because every time I have emailed them in the past they usually never respond. Including, their parent site "black diamond" which is 100% the exact same site as Slots Village, last week I didn't get a bonus I was supposed to. They said email security. I did and a week later, no surprise, no response.
SLOTS VILLAGE CASINO REPLIED ON MAY 21, 2020
Hello,

We hope this message finds you well!

In regards to the game you mentioned, 3 Genie Wishes, we would like to inform you that the win multiplier can be between 5x and 300x per bet line. The game has 50 paylines for each bet, this would mean that your total bet is divided by 50 to account for each line in the game. For example, if you place a bet of $50, that would mean you place a bet of $1 for each line. This would, in turn, mean that a $50 win on that bet, would actually be a 50x 1$ win for one line as an example, or it could mean a 25x $1 win on two lines. Keep in mind that the win multiplier can go up to 300x per line on a regular win, and even 400x for a WILD symbol win, and you can win on multiple lines simultaneously.

Kindly note that you can opt for a cashback offer instead of a bonus for your deposit. This would not place you under any wagering restrictions such as the wagering requirement. In order to learn more about our cashback offers and what advantages you have, please reach out to your Account Manager and they will be more than happy to walk you through.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Slots Village
kevinf0000 2 reviews
Canada
Reviewed on March 28, 2020

LIKED

Customer service by chat, and they respond in a reasonable amount of time to your queries. They also have a decent selection of games and they rarely run into technical glitches.

DISLIKED

First of all, I've never had so many payouts in my life compared to other sites. I was able to get 5 bonuses on one game, and 4 out of the 5 times I was only paid back what I bet. The time I did win it wasn't much more. And then, on another game, I had two excellent line hits - wilds almost everywhere - even though I was betting $1, $1.50 and $0.50 over 90% of the time, these line hits came at the very end when I was almost out when I was betting 0.25 cents.

Sometimes the free spin bonuses don't work and they want you to screenshot even though they say they have no way to add them. You can request to close the account but they never will. They will ask you to email them and you have to do so at least 10 times before they may possibly do it.

Customer service by chat, and they respond in a reasonable amount of time to your queries. They also have a decent selection of games and they rarely run into technical glitches.
SLOTS VILLAGE CASINO REPLIED ON MARCH 31, 2020
Hello,

We hope this messages finds you well!

We would like to thank you for your feedback, we strive to maintain the highest standard when it comes to our services, and that includes our selection of games as well.

In regards to the games, we have a wide selection with different volatility settings, some games offer low volatility with often wins but lower amounts, other have high volatility with less frequent wins but of large amounts, make sure to sample them all.

When it comes to free bonuses we send via email, all you need to do is click the link in the email and it will credit your bonus automatically!

Last but not least, for necessary changes to your profile, including personal information, you can always contact our security department via email and they will modify the information for you.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Slots Village
Chendrix 3 reviews
South Africa
Reviewed on June 28, 2019

LIKED

Slots village probably give me more stuff for free than any other casino I play at. Free spins and free entry to all of the promotional special offers as well. RIP your inbox but they are easy to win.

DISLIKED

Payment options are limited for South African players and withdrawal options are not great in SA either. This one is big drawback of this casino. so it was not good.
SLOTS VILLAGE CASINO REPLIED ON JUNE 28, 2019
Hello,

We are happy to hear that you are enjoying the games and promotions and we hope that many and hefty prizes will come your way. Don't forget to check out the "5th Street Races" which will surely get you a lot of fun and amazing winnings.

We are also waiting for you on chat where your Account Manager can tell you all about the fastest withdrawal methods out there and set your account up for withdrawals via online wallets, where you can receive the funds within maximum 24 hours from being approved.

Best of luck with the games!

Kind regards,
The Slots Village team

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Slots Village Casino Complaints

  • 20 of 20 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 313 USD avg amount

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