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MajorTom Casino

Player Rating 11 Reviews
6.7/10
11 Reviews
Complaint Response 9 Complaints
2 days avg. 9 Complaints
What we like
  • Available in an instant-play or downloadable format
  • Many games available on mobile devices
  • Wide range of slots, table games, and video pokers from Microgaming
  • Available in English and Swedish
  • 24/7 support via live chat, toll-free and international phone, or email
  • Secured with SSL encryption
  • Proven fair with an eCogra audit
What we don’t like
  • Unavailable to residents in some countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


MajorTom Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.majortomcasino.com
Licences
Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile

Major Tom Casino is a glossy online casino with a huge assortment of games from the Microgaming platform. The site is available in both a full downloadable casino and a convenient instant-play client, as well as a mobile platform compatible with most smartphones and tablets. Players can also play in either English or Swedish. Major Tom Casino holds an online gaming license from the jurisdiction of Malta.

Restricted Countries

Major Tom Casino is not able to accept players who live in the Australia, United States, Afghanistan, Albania, Armenia, Azerbaijan, Belgium, Belarus, Cuba, Denmark, France, Italy, Kyrgyzstan, Moldova, Pakistan, South Korea, Spain, or any country in Africa.

Mobile Gaming

Many of Major Tom Casino's slots and table games can be played directly on a smartphone or tablet. Players can access the mobile games simply by going to Major Tom Casino's website with their mobile device's browser.

Security and Fairness

Major Tom Casino understands how important it is for players to feel safe. That is why they have implemented 128-bit SSL encryption into their network. This technology makes it virtually impossible for anyone to compromise sensitive data like credit card numbers, passwords, etc.

The Microgaming platform used by Major Tom Casino is one of the most trusted in the industry. To show it, they have a seal from eCogra, showing that the random number generator has been independently tested and shown to conform to the expected natural probabilities.

StallCation

Complaints

Read the complaints other players have left for MajorTom Casino. Learn more about complaints.

Show all complaints
MajorTom Casino - Voided $3000 in winnings with unjustified accusations
My problem with this casino happened in October 2014. Yes, I probably should of said something on here earlier but I honestly did not think about it. Instead I went on Pogg and Casino scam report. (both of which were unable to help me) To put it in a nutshell, I spent a few thousand dollars at this casino over a few months and then went to withdrawal $3000. I filled out all the necessary questions (I gamble at many casinos online and have for 20 years) I waited and after about a week the money was still in my account. That is when I started to email and call. Finally after about a week of getting the runaround I was told that I would not be getting my money, and my account would be locked because I had various accounts opened with this casino. I was like..."What? What do you mean? I have not opened up any other account besides this one account"!!! I was absolutely amazed and could not believe they were accusing me of this. Again, I have gambled at Fortune lounge, Casino Rewards, 888, Belle Rock and many others over the years. I have NEVER been accused of something like this in my life!!! Anyway, after many many many many phone calls and emails I just got completely discouraged and gave up. What more could I do? I live alone. Nobody....absolutely NOBODY had access to my laptop. The only possible explanation I could ever come up with was that somehow, someway my internet connection got crossed with other peoples?? Is that possible? Has anybody ever heard of something like that happening? Anyway, I finally gave up and just thought of this as a right off and a horrible online gambling experience. I have also not opened any new accounts at any new casinos since this happened. I'm terrified another casino would accuse me of this when I've done nothing wrong. I literally went so far to tell this casino I would pay for shipping to send them my laptop so they could have their professionals go over it completely to see that none of these so called people were on "my" lap top. I know thats a little far fetched and quite unrealistic but when you are being accused of something you have not done....its very frustrating. The customer service I got from this casino was HORRIBLE. People were HORRIBLE. I gave them at least 25 of my account numbers from many other casino groups and told them to check to see if this has ever happened to me in 20 years of online gaming, but they were nothing but rude and unhelpful and completely unsympathetic. They had made up their mind and that was that. Anyway, that is what happened with me with this casino and please, if this has happened to anybody else out there....please let me know. Thank you.
staus Resolved
$3000
MajorTom Casino - Stalling Payment
I managed to build up a balance of about £700 at major tom in September, I submitted a partial withdrawal request of a part of the balance about 5-6 weeks ago, upon checking a couple of days later I noticed the balance had been returned. I assumed an I.T error so I resubmitted again and again noticed few days later it had been returned to my account with being notified. When I contacted them I was told that they needed verification documents, which I provided. On the 17th of last month (3 weeks ago) I was told my account was verified....I saved the live chat, here is an excerpt "MajorTom: thank you for holding, i see that the player security has verified your account ME: Thanks , so I should be able to withdraw a couple of hundred from my account now? MajorTom: yes you should be able to withdraw" So again I withdrew a partial amount and noticed this was on hold since, I have spoken to live chat support several times who just say this is with the payments team. I was told on live chat today that my withdrawel has again been returned to my account (again no communications received). I have been civil and polite during the past 6 weeks and provided everything they have required. After several weeks and several conversations my account remains open but I am unable to withdraw. There is no communication from them unless prompted. After hours of attempting to get this resolved I would like to raise a complaint with askgamblers in a bid to get this resolved Thanks S
staus Unresolved
£700
MajorTom Casino - Stalling Payout

Saturday 14 februari i won 400 euro in casino Major Tom and I made a withdraw of 400 euro . (The witdrawal was not showing in my transaction history). I asked on the chat wat identifcation papers were required and sent them by mail a scan of my pasport, of my creditcard and of a bill that was adressed to me, with my adress on it, as was told to me by customersupport at the chat. On monday 16 februari i spoke with someone called Mike on the chat to ask if everything was in order. Mike told me that he had to make a phonecall with me to complete the identicationprocess. So we spoke on the Phone, he asked some questions (name, emailadress, date of birth etc.) and told me that the identification proces was complete and that the money would be transferred to my banckaccount the next day. On thursday i asked again in the casino if the payment was done and spoke with Lee-Anne and she told me that my papers were not legalised and that i had to go to a notary public and get them all legalised. (This cost a lot of money). So is was angry and sent an angry complain mail to the customer support. I was answered by mail by someone named Craig and he told me not to worry and this was all a misunderstanding and they just didnt have an answer from the security department yet.

Then yesterday (monday 24 febr) i received the email hereunder and the 400 euro was transferred back into my casinoaccount. I witdrew again and now it is again 24 hours reversible. I dont believe they are going to pay me, and i would like to know if this is so, than i can stop worrying about it. Because this takes a lot of energy.

Greta here from Major Tom Casino.

Thank you very much for your query Iris, As you might have noticed your withdrawal was returned to your account. This was due to the fact that the banking processors at the casino were being changed.

We do sincerely apologize for the inconvenience cause.
Thank you for your understanding and co-operation in this matter>

Kind Regards

Greta
Casino Support Host
[email protected]

staus Resolved
€400

Complaint Statistics

Resolved 6
Avg. Amount $ 1,011
Avg. Complaint Duration 21 days
Avg. Response Time 2 days

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Player rating
6.7/10 11 reviews

Top reviews from our players

Major Tom Casino is one of the newer Microgaming casinos out there. It sounded great so i decided to give it a try. So i loaded their website for the first time , a pretty classic site i have to say. The next thing that i did was look at the promotions that is their bonuses that they offer. I immediately saw the welcome bonuses that range from 150% , 120% ,100% and 50% all depending on how much are you gonna deposit. Also i love that they have all three ways of playing and by three ways i mean instant play, downloadable software and mobile play.I personally went with the downloadable software for greater experience , did the sign up then made a 20$ deposit and i was ready to hit the slots.

The first slot that i chose was the Wild catch which is a 5 reel and 243 paylines game. This was also my first experience with this game , i played it with a 0.30$ bet per spin. I saw that this game offers good features like the wild feature that needs 3 wild symbols to be activated and it grants 5 free games with 3x multiplier. Also there was the scatter symbol that can give 10 ,15 or 20 FS depending on how many do you hit with the wild feature that grants 1x multiplier for every win with it up to 10x. No matter how sweet these features sound i didn't manage to trigger any of them , i wasn't even close. And the payout well for the time that i played , it was terrible. The wins that i managed to get were either lower than my bet or a little bit higher but not exceeding 1$. I really have no idea why did i stick with this game till the end because it took all my money without giving anything.

Overall this is not a bad casino to try out despite my loss , i might consider trying it again in the near future but with a more familiar slot and also the live chat was pretty decent.

I didn’t knew many things about this casino,I found out about it from askgamblers because I was searching for a good casino,with good slot games and why not a good welcome bonus! They have a regular welcome bonus,only 100% and also they have a little high wagering requirements,50 times the bonus amount!

I created my account and I wanted to make a 10$ deposit because I didn’t wanted to spend lot of money but I had to this because they have a minimum deposit of 20$! So I made a deposit of 20$ and I received another 20$ bonus and I had to wager 1000$ to be able to make a withdrawal! About their games I cant say bad things because they have Microgaming games,my favorite slot games and with a good payout rate! I wanted to play Immortal Romance,so I opened the game and started to play on the minimum bet of 0.30$ because this is the bet that I am using on Microgaming slots! I was impressed because the game paid me well,I managed to increase my balance to 72$.I caught the free spins a couple of times and one time the wild desire feature that gave me a 20$ win! About 3 hours later I completed the wagering requirements and my account balance was showing 58$!I was happy because I didn’t lost my deposit and also I made a small profit!

Overall it was a good experience,I had fun playing here at this casino and I will come back to play again this good games! For the quality slot games and the good payout rate I will give a 9,another 9 for the welcome bonus even if it doesn’t have acceptable wagering requirements! Regarding the payment methods,I will give only 7 because you have only few options available but they have lot of currencies to choose!

Major tom casino is from the Mg software. And the good thing was that they are owned by the famous and my best digi media company and they own all the best casinos out there and that is why i never miss an opportunity to play on this casino. I deposit 50 from neteller and get straight to the action after all the formalities were done and every
thing on this casino is just so fast and i like fast.

i start with the mermaid millions but the start was vulnerable and i did not hit anything for around 20 spins and it was like a blood bath. The i go back to the minimal bets and then stay here for a long and things started to get better and i started getting small combinations. I jumped outta my seat when i saw that old man (wild feature) and there was some action after ages on this game and i loved it.

After this one i played play boy slot which is like one of the best slots form this software. Here after some time i got the red bikini girl and that pretty broad got me 15 free spins and after leaving this game my balance was around 85 or touching 90's. Finally i was wining some and getting action.

In the end played Atlantic city bj and it is also a very nice game from MG. I stopped playing when i was on 120 and took out the money and got it in 3 days and i think this casino is one of the best i have ever been on and the slots are just amazing and you just gotta give them time.

I would give this casino 9.5 and have no idea about their support because never got in touch with them. good games and good return on money i think this place is just perfect for gamblers.

Mayor Tom is one of the latest casinos run by Microgaming software. Before I joined this casino I played in La Vida and Red Flush which are sister casinos with Mayor Tom. I had deposits in both of these casinos several time and a few withdrawals. I was very pleased with the speed of the cash out process and the general treatment in these casinos. In the time when Mayor Tom was started I got a packet on my home address from the casino. In it was an install CD and a special offer to join the casino with 2 welcome bonuses. The first was 50 free spins for the slot game called Dr Wats Up. The other was a deposit bonus of 150% with a wager of 30 x bonus. Off course I was more than happy to try the free spins.

I never refuse something that is free. Especially if it is coming from some casino that is run by Microgaming. This software provider offers some really great games. But unfortunately I didn’t have much luck from these free spins and I cashed in only a total of 5 euros which I lost very fast. The other match bonus was also interesting but the minimum deposit to take this bonus was 50 euros. 50 euros is a lot of money for me and I rarely make deposits from 50 euros or more in online casinos. But the challenge was great. After a few days I made a deposit and took this bonus. So I started off with 125 euros. I remember that I played here for a few hours mostly with a min bet per spin.for all that time I tried at least 15 different slot games. I also had a few great wins but 1500 euros is a lot to wager and I didn’t succeed in meeting the wager requirements. I lost all of my money.

Overall: Even though I don’t have much experience with Mayor Tom Casino I believe that this is a safe casino.

Another marvelous casino supported by the micro gaming platform and this platform has never ever dis appointed me and without any doubt i can say that this is the best platform for online casinos in the whole world. I like that they have both download and instant play software even though the downloading one is the faster one but in instant play we can play this game from any where.I had gotten a 100% match up bonus on the very first deposit i did on their casino site and i liked it a lot as it increases my balance and my play time.

You have to deposit a minimum of 20 euros if you want to enjoy the match up bonus
on the first deposit. I started with my dark knight rises again slot which is obviously one of my favorite slots of all times. But this time it was not lucky for me and even after playing for a couple of hours i could not hit and free spins or trigger any features . And this is the first time something like this happened with me as these games never fail to amaze me and then i decided to quit this one and shifted to Immortal romance which is the best micro gaming slot and i started with 0.40 per spin and started winning from the very beginning.

I liked their support team a lot and they are very polite and helpful in nature.But i think this time i was not that happy with the games because this platform has set up a bar for themselves which is very hard to meet even by them some times. I think this is not the
finest casino so i would not refer it to you guys. I would rate this casino 6 out of 10.

Major tom casino is licensed by jurisdiction of Malta and almost all the casinos out their are licensed by Malta. its a micro gaming software casino with various types of games included in it.

i played here online video slot game and that is named as battle star galactica. They have both instant play and download software and i like instant play more because some times when i m logged in from other system i do not have to download the software again.But the best is mobile version because you just do not need a computer for that any android is phone can help you get to the games through phone only. They have a very nice 150% match up bonus on the first deposit you are going to make with them but i do not care about bonuses because requirements are almost impossible to meet so i straight away play with real money .After being scammed by the last casino i played with now i make sure that i check the legitimacy of a casino room before joining it so i checked about it and every thing was good so joined it.They are powered by Red flush casino and they have made a good name for themselves and are trusted in this industry.

They offer you a welcome bonus according to the deposit you make and they even have free spins to offer which i really love because in free spins you do not have anything to lose. My experience with them was good but i love table games more so i left it for some other casino i gave it a overall rating of 8/10 and in terms of software i gave it a rating of 8/10.

Major Tom casino are a new sister casino from the red flush and the la vida casino. I get many promotional e mail from them even i didnt registered them but when they offered me a 100 percentages deposit bonus with some no deposit free spins on dr watts up video slot.

I decided to download it and register my account. When i finished my registering i logged in and asked the live support about the bonus conditions. He told me i am allowed to get they exclusive 100 percentage bonuses if i deposit minimum 20 euro. I started to thinking about the bonus and i decided to ask the operator to remove all of the deposit bonuses from my first deposit because i wanted to play without wagering requirements. The support helped me on my case but he wanted to credit me with the bonus anyway.

When i finished the conversation with the live operator i went to the cashier and deposited 40 euro from my skrill. I successfully deposited and started to play on agent jane blond with 0.9 euro bet per spin. For the first look i though i will lose a big but my old favourite game helped me out. I get the free spins feature twice in a row and get 62 euro profit. I played a bit more on it but i changed the game to the bars and stripes. In here i wasnt lucky so when i reached the 80 euro balance i decided to make a withdraw. When it was in reversible condition i reversed the all and started to play on the agent jane blond because i wanted to make more money. That was my fault and i lost my whole 80 euro.

Inactive user

Major Tom is the newest one from the group where is Red Flush Casino and La Vida Casino. I signed up with them after I received a package from them with an installation cd inside . After successful installation I got 20 / 30 free spins for avalon 1, slot game . Besides this free spins there was a very interesting First Bonus Deposit offer 150 % , 120 % , 100 % or 50 % depending of your deposit.

I made 30 euros deposit and 100 % bonus . But if I choose to make 100 euros deposit , it would make 150 % bonus on the deposit I made . Playing through requirements wasn't so bad 30 x bonus , in my case , that was 900 . Microgaming software offers really a huge choice of slot games.

My first choice was Cashanova , which is a very interesting slot game , which you must especially' love 'if you start with wins like it happened to me . After a few spins I won a bonus round , sometime later , free spins , then again bonus round , so , as I sticked with this game for 30 mins , I can tell you , my balance was plus 50 euros . Later I tried on some of the other slots as Alaskan Fishing , Thunderstruck II , Vinyl Countdown , but no big wins before I discovered a game named Gold Factory ; 50 pay lines and 5 reels , I had some really great wins here so those helped me to meet the wager requirements and ended up with more than 100 euros plus compared to my initial balance.

Payout process was really quick as I expected . I had few withdrawals with some of the casinos in this group ( Red Flush and La Vida ) , but for some reason , Major Tom is my favorite . So for now,, Overall Good and safe casino, I would recommend it to everyone , I give them 10 out of 10 .

Inactive user

Hi everyone, I am going to talk about Major Tom casino. It is a new casino that I was informed via email for a nice offer of 100% match bonus with a beautiful 50 Free spins on Dr Watts Up. Shortly after, I have found out that Major Tom is connected to the other Microgaming casinos, Red Flush and Casino La Vida when I asked a few questions from live chat. Live chat is the quickest way to get the gist of all my answers and I do it a lot instead of a phone call! Mike from live chat has informed me that it is alright to take up welcome offers on their casinos and so I prepared to do it! 50 Free spins no deposit to make some cracking good wins and a whopping $94.80 total came from my free spins! Luckily the last 6th spin got me the free spins and it was amazing that I landed a wild at the centre of Reel 1, an expanded wild created by the power ray on the 3rd Reel, and two other wilds on the centres of Reels 4 and 5 with the Doctor's Lady assistant on Reel 2, top positions of Reels 4 and 5 for that awesome win! So many 5 of a kinds for those neat combinations :D!

For hours spent whisking away the wagering requirements to get my chance to withdraw I was 40% away from completing my wagering requirements but didn't go through for a withdrawal. I went greedy betting max on games like Break Da bank Again, Mega Moolah and Dragon's Loot! I figured betting max would make things "quicker" but really things went quicker the wrong way! I was hooked on trying again so I did it with a $40 deposit with the 100% bonus. I guess trying again was what got me two mistakes. Oh well! It was a super experience but not very rewarding as I have left with nothing as the final results for both.

Support: 8 out of 10
Withdrawals: N/A
Terms and Conditions: 7 out of 10 (30x the WR for the 100% match)
Payouts in slots: 9 out of 10
Bonuses: 9 out of 10

My review is at Major Tom's casino. This is really not a good casino. Lots of promises but no action.On saturday 16th of February, it was my first time at major tom's, i made a withdrawal of 400 euro. The withdrawal could not be seen in my transaction history (this worried me a bit). I asked on the chat if they needed identification papers, and i sent them a copy of my passport, my credit card both sites and a copy of a bill with my name and address on it. As was requested. On monday 18 th February i asked if they received my identification papers and then they said to me, that i had to go to a notary public to get these copies legalized?

I made a formal complaint because in no other microgaming casino this is necessary, and then i received an answer that i did not need to worry because everything was a misunderstanding. And now this morning i saw that the 400 euro was back in my casino account instead of payed to me. I made the withdraw again and spoke to the casino support and now it is again 24 hours reversible. So they keep making up excuses for not paying my money.

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