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Kindly note that some features such as complaint service and forum are currently available only on the international version.

MajorTom Casino - Giving me the runaround about my payment

RESOLVED
Posted on 21 February 2015

Hello, I won in this casino. Then he turned to the online chat, I was told to send documents for verification. The documents have been successfully sent. 2 days later I again turned to the support and the operator has confirmed that the documents are successfully verified. I did cashing in online chat told me to expect up to 48 hours to process cashing. 2 days later I again turned to online chat, but now the operator said that my documents are not received, I am very surprised by this casino cheating! Today I re-sent the documents, but I think that the casino врет, so I lost all the money! Please provide help me !!!

AskGamblers
Posted on 13 February 2015

Dear @Yelena,
Any update considering your complaint? Thank you.

Posted on 17 February 2015

Dear Yelena,

Congratulations on your fantastic win from the Free Spins offer!
Nice playing!

Please do understand that we can only process any winnings to you once we have received and verified all your documents for the account.

I am also glad to confirm that your withdrawal has been processed.
Please do advise us when you receive the payment.

I look forward to hearing from you soon.

regards

Rithen

AskGamblers
Posted on 21 February 2015

Dear @Yelena,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment.

AskGamblers
Posted on 25 February 2015

Dear @Yelena,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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