Saturday 14 februari i won 400 euro in casino Major Tom and I made a withdraw of 400 euro . (The witdrawal was not showing in my transaction history). I asked on the chat wat identifcation papers were required and sent them by mail a scan of my pasport, of my creditcard and of a bill that was adressed to me, with my adress on it, as was told to me by customersupport at the chat. On monday 16 februari i spoke with someone called Mike on the chat to ask if everything was in order. Mike told me that he had to make a phonecall with me to complete the identicationprocess. So we spoke on the Phone, he asked some questions (name, emailadress, date of birth etc.) and told me that the identification proces was complete and that the money would be transferred to my banckaccount the next day. On thursday i asked again in the casino if the payment was done and spoke with Lee-Anne and she told me that my papers were not legalised and that i had to go to a notary public and get them all legalised. (This cost a lot of money). So is was angry and sent an angry complain mail to the customer support. I was answered by mail by someone named Craig and he told me not to worry and this was all a misunderstanding and they just didnt have an answer from the security department yet.
Then yesterday (monday 24 febr) i received the email hereunder and the 400 euro was transferred back into my casinoaccount. I witdrew again and now it is again 24 hours reversible. I dont believe they are going to pay me, and i would like to know if this is so, than i can stop worrying about it. Because this takes a lot of energy.
Greta here from Major Tom Casino.
Thank you very much for your query Iris, As you might have noticed your withdrawal was returned to your account. This was due to the fact that the banking processors at the casino were being changed.
We do sincerely apologize for the inconvenience cause.
Thank you for your understanding and co-operation in this matter>
Kind Regards
Greta
Casino Support Host
[email protected]
