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MajorTom Casino is closed, please try these instead:

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MajorTom Casino

Player Rating 11 Reviews
6.7/10
11 Reviews
Complaint Response 9 Complaints
2 days avg. 9 Complaints
What we like
  • Available in an instant-play or downloadable format
  • Many games available on mobile devices
  • Wide range of slots, table games, and video pokers from Microgaming
  • Available in English and Swedish
  • 24/7 support via live chat, toll-free and international phone, or email
  • Secured with SSL encryption
  • Proven fair with an eCogra audit
What we don’t like
  • Unavailable to residents in some countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


MajorTom Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.majortomcasino.com
Licences
Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile

Major Tom Casino is a glossy online casino with a huge assortment of games from the Microgaming platform. The site is available in both a full downloadable casino and a convenient instant-play client, as well as a mobile platform compatible with most smartphones and tablets. Players can also play in either English or Swedish. Major Tom Casino holds an online gaming license from the jurisdiction of Malta.

Restricted Countries

Major Tom Casino is not able to accept players who live in the Australia, United States, Afghanistan, Albania, Armenia, Azerbaijan, Belgium, Belarus, Cuba, Denmark, France, Italy, Kyrgyzstan, Moldova, Pakistan, South Korea, Spain, or any country in Africa.

Mobile Gaming

Many of Major Tom Casino's slots and table games can be played directly on a smartphone or tablet. Players can access the mobile games simply by going to Major Tom Casino's website with their mobile device's browser.

Security and Fairness

Major Tom Casino understands how important it is for players to feel safe. That is why they have implemented 128-bit SSL encryption into their network. This technology makes it virtually impossible for anyone to compromise sensitive data like credit card numbers, passwords, etc.

The Microgaming platform used by Major Tom Casino is one of the most trusted in the industry. To show it, they have a seal from eCogra, showing that the random number generator has been independently tested and shown to conform to the expected natural probabilities.

StallCation

Complaints

Read the complaints other players have left for MajorTom Casino. Learn more about complaints.

Show all complaints
MajorTom Casino - Voided $3000 in winnings with unjustified accusations
My problem with this casino happened in October 2014. Yes, I probably should of said something on here earlier but I honestly did not think about it. Instead I went on Pogg and Casino scam report. (both of which were unable to help me) To put it in a nutshell, I spent a few thousand dollars at this casino over a few months and then went to withdrawal $3000. I filled out all the necessary questions (I gamble at many casinos online and have for 20 years) I waited and after about a week the money was still in my account. That is when I started to email and call. Finally after about a week of getting the runaround I was told that I would not be getting my money, and my account would be locked because I had various accounts opened with this casino. I was like..."What? What do you mean? I have not opened up any other account besides this one account"!!! I was absolutely amazed and could not believe they were accusing me of this. Again, I have gambled at Fortune lounge, Casino Rewards, 888, Belle Rock and many others over the years. I have NEVER been accused of something like this in my life!!! Anyway, after many many many many phone calls and emails I just got completely discouraged and gave up. What more could I do? I live alone. Nobody....absolutely NOBODY had access to my laptop. The only possible explanation I could ever come up with was that somehow, someway my internet connection got crossed with other peoples?? Is that possible? Has anybody ever heard of something like that happening? Anyway, I finally gave up and just thought of this as a right off and a horrible online gambling experience. I have also not opened any new accounts at any new casinos since this happened. I'm terrified another casino would accuse me of this when I've done nothing wrong. I literally went so far to tell this casino I would pay for shipping to send them my laptop so they could have their professionals go over it completely to see that none of these so called people were on "my" lap top. I know thats a little far fetched and quite unrealistic but when you are being accused of something you have not done....its very frustrating. The customer service I got from this casino was HORRIBLE. People were HORRIBLE. I gave them at least 25 of my account numbers from many other casino groups and told them to check to see if this has ever happened to me in 20 years of online gaming, but they were nothing but rude and unhelpful and completely unsympathetic. They had made up their mind and that was that. Anyway, that is what happened with me with this casino and please, if this has happened to anybody else out there....please let me know. Thank you.
staus Resolved
$3000
MajorTom Casino - Stalling Payment
I managed to build up a balance of about £700 at major tom in September, I submitted a partial withdrawal request of a part of the balance about 5-6 weeks ago, upon checking a couple of days later I noticed the balance had been returned. I assumed an I.T error so I resubmitted again and again noticed few days later it had been returned to my account with being notified. When I contacted them I was told that they needed verification documents, which I provided. On the 17th of last month (3 weeks ago) I was told my account was verified....I saved the live chat, here is an excerpt "MajorTom: thank you for holding, i see that the player security has verified your account ME: Thanks , so I should be able to withdraw a couple of hundred from my account now? MajorTom: yes you should be able to withdraw" So again I withdrew a partial amount and noticed this was on hold since, I have spoken to live chat support several times who just say this is with the payments team. I was told on live chat today that my withdrawel has again been returned to my account (again no communications received). I have been civil and polite during the past 6 weeks and provided everything they have required. After several weeks and several conversations my account remains open but I am unable to withdraw. There is no communication from them unless prompted. After hours of attempting to get this resolved I would like to raise a complaint with askgamblers in a bid to get this resolved Thanks S
staus Unresolved
£700
MajorTom Casino - Stalling Payout

Saturday 14 februari i won 400 euro in casino Major Tom and I made a withdraw of 400 euro . (The witdrawal was not showing in my transaction history). I asked on the chat wat identifcation papers were required and sent them by mail a scan of my pasport, of my creditcard and of a bill that was adressed to me, with my adress on it, as was told to me by customersupport at the chat. On monday 16 februari i spoke with someone called Mike on the chat to ask if everything was in order. Mike told me that he had to make a phonecall with me to complete the identicationprocess. So we spoke on the Phone, he asked some questions (name, emailadress, date of birth etc.) and told me that the identification proces was complete and that the money would be transferred to my banckaccount the next day. On thursday i asked again in the casino if the payment was done and spoke with Lee-Anne and she told me that my papers were not legalised and that i had to go to a notary public and get them all legalised. (This cost a lot of money). So is was angry and sent an angry complain mail to the customer support. I was answered by mail by someone named Craig and he told me not to worry and this was all a misunderstanding and they just didnt have an answer from the security department yet.

Then yesterday (monday 24 febr) i received the email hereunder and the 400 euro was transferred back into my casinoaccount. I witdrew again and now it is again 24 hours reversible. I dont believe they are going to pay me, and i would like to know if this is so, than i can stop worrying about it. Because this takes a lot of energy.

Greta here from Major Tom Casino.

Thank you very much for your query Iris, As you might have noticed your withdrawal was returned to your account. This was due to the fact that the banking processors at the casino were being changed.

We do sincerely apologize for the inconvenience cause.
Thank you for your understanding and co-operation in this matter>

Kind Regards

Greta
Casino Support Host
[email protected]

staus Resolved
€400

Complaint Statistics

Resolved 6
Avg. Amount $ 1,011
Avg. Complaint Duration 21 days
Avg. Response Time 2 days

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Player rating
6.7/10 11 reviews

Top reviews from our players

Because they were offering really nice promo 100% match deposit and 50 free spins on Avalon II ,i thought its a nice offer i couldnt resist ,which had to be done through this site ,which I did.

But Firstly i contacted the chat support so they will tell me am I eligible for this offer ,because you know about the terms about countries restrictions. The guy from the chat checked so i got a positive answer that i can deposit and will get theirs match offer with the free spins.

At the same moment i did deposited via skrill 20 euros which was the minimum but getting the 100% match and the free spins i could start with something. But that didnt happened because when i deposited ,there were no free spins neither the match deposit,so i had to contact them again.

The next answer i got from them that i was not eligible for that promo but they will do theirs best to give me at least 100% match,and off course i refused. After a minute a go i was contacted by phone so they told me that my country was blacklisted ,which was not the case,but because of all this trouble they caused me they will be willing to give the match bonus plus 50 free spins on Beast the bank slot,so there was nothing i can do so i did except their offer.

I was expecting much more from the free spins ,but no i only got 7.25 ,so together with the bonus i had 47.25 to play with.I opened Immortal romance but had no luck . I guess how the things was going on from the beginning with Tom Major Casino ,it ended the same way. I am not that impressed with this casino from the start ,but maybe it is good one,so they have solid offer and being sister casino with La Vida Casino and Red Flush I guess they are good one.

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