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Ladbrokes Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

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Ladbrokes Casino review

  • Top Banking methods with instant withdrawals
  • A huge number of games on offer
  • Multi language support
  • One of the biggest publicly traded bookmakers worldwide
  • Tends to focus on UK Support
General info & Latest Promos
Website http://casino.ladbrokes.com
Established 2000
Owner Ladbrokes Coral Plc. Casinos
Casino Promotion

Ladbrokes casino is one of the biggest betting institutions in the UK alone and is known worldwide for their Sportsbetting and Poker portal. This online casino is by no means a runner up with constant updates and new options being added. Players can enjoy both a download and Flash no download version of the games and they also offer one of the best live dealer casinos online. Both the Casino and poker rooms are powered on Microgaming software which means there are over 500 games to enjoy. Ladbrokes Casino do not only offer a wide range of payment methods such as Visa, MasterCard, Neteller, Moneybookers, Western Union, Paypal and UKash but they provide the player with minimum deposit options and fast and secure withdrawals. From just one account the player gets access to casino games, skill games. arcade games, and poker. The Casino also offer a Mobile Casino for players on the go and regular Slots and Roulette Tournaments.

Casino Promotions

Ladbrokes Casino offer an excellent new player bonus which have very profitable wagering requirements. New players will get a 100% Sign Up Bonus which is worth up to £100 on any deposit made between £5 and £100. This bonus is simple and straight forward and provides the player with a great introduction to the Casino. Ladbrokes also offer a rewarding VIP Club where special promotions, rewards, and loyalty points can be collected and turned into hard cash. The Casino features regular tournaments for both Blackjack and Slots. These include regular free rolls and schedules can be easily found on the website. Apart from these wealthy promotions the Casino offer weekly prize draws to boost players pockets.

Casino Software and Games

Ladbrokes Casino is a Microgaming casino which means that not only can the player download the software for access to all the games, there is also the Flash version available for immediate play where players can try out the games for free with no registration needed. However if you want to browse the entire game selection it advised to download the software as there is a wider range of games available on the download version. The Live Dealer Casino is also worth mentioning as the Casino can boast with one of the best Live Dealers available online and they also have their own Pontoon and Poker fixed odds games. With up to 5 games being added monthly, the player can enjoy basically any theme they wish and the more classic games have been created to give the player an ultra realistic feel of the Casino which are present in both Roulette and Gold Series Blackjack.

Casino Customer Support

Ladbrokes Casino offer outstanding customer support in a multitude of languages. Before contacting support it is important to know that many questions can be answered directly from the site. The website does not only include useful information throughout but does also have a dedicated Self Help section where many queries are answered immediately. Players can also contact a customer representative via Live Chat, telephone and email for any type of query. Telephone service from within the UK is outstanding and perhaps the only down point is that there is only one number for the rest of the world leaving the player to ponder on the level of non UK support satisfaction. Having said that the customer support globally is unparalleled and come second to none. There is also a wide range of emails that the player can contact depending on the type of their query.

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Ladbrokes Casino Reviews by Players

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aurimukasz 1 review
United Kingdom
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Reviewed on July 11. 2018

DISLIKED

Very dodgy company, placed bet for game, the game went to overtime, the team I've placed bet for won in overtime and they didn't pay off as they said the team didn't win in initial game.
I've bet that they will win, it didn't say that they had to win in initial game.
Avoid as they will be happy to take your money and not pay out if you win.
Will never use them again.
catapultaudio 61 reviews
United Kingdom
Message

DISLIKED

I'm sick to death of this particular online casino, my grandad always use to swear by Ladbrokes as his high street bookmaker of choice and I'm damn sure he would be turning in his grave if he could see just how abysmal they have become these days! Whilst their competitiors have modernised their online offerings, moved with the times you might say, Ladbrokes seem determined to move only backwards.

First they abandoned their fabulous Microgaming based casino and poker services in favour of Playtech, then they added a ridiculous pending period that often sees you waiting up to a whole week to receive your money from the time you first request a withdrawal. Finally, the previously excellent first class customer support was seemingly replaced - I can't imagine the current staff are the same team I used to speak to week in, week out back when I first started gambling online with this company. The other big UK bookmakers such as Hills and Paddy's also use the Playtech software but at least they have their own support staff, whereas Ladbrokes seem to be using the same cowboys as the rogue Playtech's who like to jump into the middle of your game and beg you to deposit money every other hand/spin even if you currently have a large cash balance! It really is quite shocking and I couldn't possibly recommend this casino as a result.

Oh, let's just take a moment to mention their "promotions" too shall we... terms are absolutely appalling, enormous wagering requirements including bonuses such as 10% and 20% matches with DEPOSIT PLUS BONUS WAGERING... so for example you might deposit £20 and receive a £2 bonus, but then have a wagering requirement of £770 ... for a £2 bonus! In fairness you do occasionally receive a few free spins via email which come with no wagering requirements, but it's usually only five spins so you have to be extremely lucky to win anything and even these offers have become few and far between just lately.

I said back at the beginning I was sick to death of this casino and there's a very good reason why - I've tried to get them to stop emailing my old address and sending me text messages on multiple occasions, I've thought I was successful twice now but then the messages start up again - not sure what kind of particular IT s*****ps could cause such issues but it's simply not good enough! I imagine Coral will kill off this brand as soon as they possibly can, they would surely have done it already if the Ladbrokes name didn't still have such a great following among older generations...
Morgon 1 review
United Kingdom
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Reviewed on August 7. 2017

DISLIKED

Been a vip plus customer for 10 years I play roulette big style I used to get chip drop bonus every week, then I got email saying vip is changing all of a sudden stopped doing chip drop. Can't look after loyal customers why? At the end of the day ladbrokes it's your loss not mine.

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Ladbrokes Casino complaints

  • 18 of 37 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,573 USD avg amount

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