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Ladbrokes Casino - Withdrawal not processed despite being told it was

RESOLVED

Complaint Info

Disputed casino

Ladbrokes Casino
carotom2014 Ireland
Posted on July 3, 2021

I won money Thursday evening on ladbrokes casino. I clicked withdraw and I am verified (email to support same). This morning I contacted the chat service online at ladbrokes and asked how long my withdrawal be. The support agent John told me that it was already processed and on its way to my bank account.

I looked in the afternoon and i see that it is still pending with an option to reverse. I went back on chat and got a different reply when asking about my withdrawal. I was then told it would be released today, despite being told it was released.

I can't enjoy my win with all this hassle. I mean 2 agents and 2 different answers and withdrawal still pending.

AskGamblers
Posted on July 3, 2021

Dear @carotom2014,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

carotom2014 Ireland
Posted on July 3, 2021

This is sorted now guys. I received an email that my withdrawal was processed so heres hoping. thank you.

AskGamblers
Posted on July 3, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ladbrokes Casino Complaints

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  • 2 days avg response
  • 1 week avg complaint life
  • 2,334 USD avg amount

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