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Ladbrokes Casino

Our Rating CasinoRank
5.1/10
CasinoRank
Player Rating 47 reviews
4.2/10
47 reviews
Complaint Response 43 complaints
3 days avg. 43 complaints
What we like
  • Top Banking methods with instant withdrawals
  • A huge number of games on offer
  • Multi language support
  • One of the biggest publicly traded bookmakers worldwide
What we don’t like
  • Tends to focus on UK Support
Affiliate disclosure

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Ladbrokes Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.ladbrokes.com/
Established
2000
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino, Sports

Ladbrokes casino is one of the biggest betting institutions in the UK alone and is known worldwide for their Sportsbetting and Poker portal. This online casino is by no means a runner up with constant updates and new options being added. Players can enjoy both a download and Flash no download version of the games and they also offer one of the best live dealer casinos online. Both the Casino and poker rooms are powered on Microgaming software which means there are over 500 games to enjoy. Ladbrokes Casino do not only offer a wide range of payment methods such as Visa, MasterCard, Neteller, Moneybookers, Western Union, Paypal and UKash but they provide the player with minimum deposit options and fast and secure withdrawals. From just one account the player gets access to casino games, skill games. arcade games, and poker. The Casino also offer a Mobile Casino for players on the go and regular Slots and Roulette Tournaments.

Casino Promotions

Ladbrokes Casino offer an excellent new player bonus which have very profitable wagering requirements. New players will get a 100% Sign Up Bonus which is worth up to £100 on any deposit made between £5 and £100. This bonus is simple and straight forward and provides the player with a great introduction to the Casino. Ladbrokes also offer a rewarding VIP Club where special promotions, rewards, and loyalty points can be collected and turned into hard cash. The Casino features regular tournaments for both Blackjack and Slots. These include regular free rolls and schedules can be easily found on the website. Apart from these wealthy promotions the Casino offer weekly prize draws to boost players pockets.

Casino Software and Games

Ladbrokes Casino is a Microgaming casino which means that not only can the player download the software for access to all the games, there is also the Flash version available for immediate play where players can try out the games for free with no registration needed. However if you want to browse the entire game selection it advised to download the software as there is a wider range of games available on the download version. The Live Dealer Casino is also worth mentioning as the Casino can boast with one of the best Live Dealers available online and they also have their own Pontoon and Poker fixed odds games. With up to 5 games being added monthly, the player can enjoy basically any theme they wish and the more classic games have been created to give the player an ultra realistic feel of the Casino which are present in both Roulette and Gold Series Blackjack.

Casino Customer Support

Although it is one of the most famous UK casinos, Ladbrokes Casino offers outstanding customer support in a multitude of languages. Before contacting support, it is important to know that many questions can be answered directly from the site. The website does not only include useful information throughout but does also have a dedicated Self Help section where many queries are answered immediately. Players can also contact a customer representative via Live Chat, telephone and email for any type of query. Telephone service from within the UK is outstanding and perhaps the only down point is that there is only one number for the rest of the world leaving the player to ponder on the level of non UK support satisfaction. Having said that the customer support globally is unparalleled and come second to none. There is also a wide range of emails that the player can contact depending on the type of their query.

StallCation

Complaints

Read the complaints other players have left for Ladbrokes Casino. Learn more about complaints.

Show all complaints
Ladbrokes Casino - Bonus win not paid out due to mistake?

I have used Ladbrokes for a while now and enjoyed it. on the 12/12/2022 I won 100 pounds on a free spin on the daily wheel. I was made up. I took a screenshot to show my father and just in case I had any issue. It said I won and money will be deposited into my account I recently lost about £100 so as you can imagine I was made up only to realize they hadn't put it in my account. I sent a msg and was told this is a common mistake in are system I couldn't believe it as they don't make mistakes taking my money but when comes to giving I guess it fine to reject when you feel like it.

Maybe I haven't gambled enough to justify a free win I don't know but I think this is extremely upsetting and if they choose to delete me as a customer that's fine I just thought for once I was lucky but of course life don't work like that. Merry Christmas I'm sure you desperately needed that £100 I have never in my life made a complaint but I felt I had too this time I have never had any problem with any other betting site just think it's morally wrong to say you have won and then say sorry it was a mistake or accident they make millions of pounds everyday. is this normal practice? I wouldn't mind but having lost my job it would of really helped anyway I'm not calling Ladbrokes or any one just felt the need to share my story I have proof from screenshot but it just shows my name and the info saying I had won.

This msg saying I won magically disappeared from my inbox so I guess I was lucky to take pic even though customer service didn't care at all that I had proof so unlucky

staus Unresolved
£100
Ladbrokes Casino - System error causes only winning bet to be rejected

Hello, so on 21/10/2022 I was playing roulette at exactly 4:17 and I placed 3 25 pounds bets on the numbers 20,1,14. The second the number came in my bet was rejected and I have kicked out of the game. Whilst this was all happening I looked down at my balance and for whatever reason it was 0 which obviously means that whatever error ladbrokes had on their end it completely wiped out my balance and was rejected on evolutions end because of insufficient funds. Below I will attach the screenshots of what exactly happened and how the customer support agent clearly can see on his end the bet was rejected which he claims was because of an unstable connection. However when I confronted him about my balance being wiped from what was initially 519 then suddenly to 0 he couldn't come up with a justifying reason and blamed it on my connection and said that's just how it is. The last time I checked 519 minus 75 is not 0. So again I would like to clarify that bet was obviously rejected on evolutions end not because of any sort of connection it was because of insufficiency of funds you can clearly see that the website glitched and completely removed my balance hence the rejection of the bet. On the transaction history the time will be stated 5:16 because again for another odd reason the time is 1hr ahead on the website. The transaction history doesn't show the rejected bet but it shows my initial balance and how I couldn't play for about 10 minutes because my balance was 0. I'm also going to provide additional proof of my chat with the agent and also a screenshot of how exactly at 4 17 my balance was wiped out and put to 0 then returned after my only winning bet was rejected.

staus Resolved
£444
Ladbrokes Casino - Applying different bonus wagering requirements than advertised, refusing to solve the issue in a timely manner
I deposited into my Ladbrokes account on 07/12/17 and received a popup for me to either accept or decline a Casino bonus of 75% with 15 times wagering. At first I declined this as I was taking part in another offer involving the game Genie Jackpots. Once I completed that promotion I redeposited £90 and accepted the Casino bonus with 15 times wagering. I received the bonus of £67.50 but upon checking the wagering it said I had to wager £3105, which is a lot more than what I accepted (15 times). I contacted Live Chat as soon as I saw this and explained the situation, I was told it would be escalated and passed on to the relevant department and I should receive an e-mail within 24 hours after they have sorted the issue. I waited over 24 hours and after receiving nothing and wagering was still £3105 I contacted Live Chat again. I received the same reply that it would be passed on and to wait 24 hours. I again did this and received nothing again. So I contacted Live Chat again, and after explaining the situation for a third time I was told it would definitely be sorted within 24-48 hours and I would receive an e-mail. I do have screenshots of this Live Chat session. Now 48 hours have passed and again I have received no e-mails and the issue still hasn't been sorted. I've contacted Live Chat again tonight, I was just told the bonus has been issued and then they ended the chat. I contacted them again and was told it is 46 times wagering and that's it. I said I wanted to take the issue further as it was clearly false advertising. I was then told they will pass it on to the relevant team and it can take 72 hours for a reply. It is like I am going round in circles with every contact to Ladbrokes live chat. Each time getting a very similar reply and nothing about the issue being sorted. I have to explain each and every time regarding the issue so it doesn't look like anything is being logged on my account. So now I would like to make this complaint as i'm not happy that I accepted an offer for 15 times wagering and to be given 46 times wagering. Live Chat also asked if I had screenshots, but this was a popup when I deposited and not something you think of doing when you deposit and accept an offer.
staus Unresolved
Ladbrokes Casino - Withdrawal troubles
Hello. I’ve been trying to withdraw funds from my Ladbrokes online account in branch today (10th Oct) after being told by an agent on live chat last night called Jeffrey that I could with just a driving licence. After 2 trips into my local Ladbrokes shop in Macclesfield, on my half hour lunch and an hour after work, I went to try and withdraw my winnings but was told there was an issue and they would ring up. Myself and Peter (member of staff) we’re on hold twice totalling around 1:14 minutes on my lunch and after I finished work after getting through to an agent twice but not coming back with a response. After waiting so long I gave up and left the shop not having any answers to what the issue was, Peter in his owns words said - ‘i’d send them a strong worded email if I were you’. I’ve never had any issues withdrawing before, including £900 last month, and was told last month that I was fully verified and again on chat last night Jeffrey told me I could withdraw from the shop with my driving licence, I even took a bank statement and my debit card used for identity purposes. A few days later, I’ve now been waiting since the 9th (now the 12th) with my withdrawal in the pending position despite sending - Driving Licence, Bank Statements, Debit Card proof etc. After being passed around and being told different bits of information from different agent, I’m starting to lose patience. To add to insult, I was also asked during the verification, as well as sending proof of my card that all my deposits have come from, to supply proof from a card that I’ve never used to deposit with Ladbrokes. As soon as my withdrawal is processed I shall be closing my account and taking my business elsewhere. Seriously need some different/more staff on the phones and on live chat who have up date information regarding your concerns. Here’s to hoping my withdrawal will be processed soon.
staus Unresolved
£900

Complaint Statistics

Resolved 20
Avg. Amount $ 2,289
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Player rating
4.2/10 47 reviews

Top reviews from our players

Inactive user
8/10

Ladbrokes Casino is one of my favorite casinos that comes from the territory of the UK, and a casino that offers players many rich games. Ladbrokes is globally declared as one of the most accessible and most professional online casinos, with many players around the world without some significant limitations. I like the choice of more than 500 online casino games including Roulette, Blackjack, Table games, Slot machines, three reel Slot machine and five reel Slot machine, Progressive jackpots, Multiplayer games, Video poker, Slot machines UK pub and many others. The games are available players in the instant version of the game as well as download version, which in itself is a big plus for this great casino.

In addition, Ladbrokes Casino offers players the exciting casino games live, with beautiful Live dealers from known locations in real time. Casino games include Live Casino Hold'em, Blackjack, Roulette and Baccarat. Whenever I played with real money at Ladbrokes Casino I was nicely rewarded. Reliable VIP club takes care of an elite clientele with a handful of generous benefits. VIP lounge offers players a game with high stakes, probably the highest stakes available on the entire internet. VIP reward includes free chips and bonus chips. We, who are members of the VIP Club have access to VIP events and VIP promotions include exclusive draw for members of the VIP Club. Managers of the VIP Club have their VIP members, to assist them in all matters related to the games, the benefits of the club, points and many other issues.



Disadvantages of this casino are mainly related to landing problems, recently Ladbrokes company closed doors for some countries. I hope that in the future it will not be Bosnia and Herzegovina. I come from there and here I am registered as a player, maybe they have their reasons but probably suffer significant losses because of that.

This casino is powered by Playtech, NetEnt, Evolution gaming and some others, but these are the changed softwares cause I played once here when the had Microgaming software. So I logged in to my old account and I made a 20$ deposit via Neteller and went straight to the slot section to check out their game. I saw the Deal or no Deal game which I thought why not give it a shoot.This is a 5 reel 20 pay lines slot. It is based on the popular TV show, that I don't know maybe some of you actually saw it.

I loaded the game pretty fast and started playing at 0.20$ bet per spin which is their minimum bet of course on all 20 pay lines and I was hoping for the best. It appeared to be an older game looking by the graphics and the symbols, but I didn't mind so much because I love this show and I hoped I was gonna love this game too. So in my first 5 minutes of play I managed to hit three bonus symbols which gave me unlimited free spins until Banker symbol hits on reel three, then the free spins end.

Also all wins are doubled during the free spins. But as usually my luck was bad since I didn't manage to hit even 5 free spins and then the Banker symbol appeared, I only got 2.30$ from that bonus. In the next 30 minutes of my play I didn't manage to hit any big wins and my balance was closing to a zero, I was really hoping for a bonus or a scatter symbol which are represented by a phone, but I didn't manage to get it, so my balance dropped to a zero. Overall I haven't had such a bad experience in this casino, but I think they should work on their site a bit. Also the first time i was playing here I did manage to make a withdrawal it really took some time but it went through. So they are trustworthy, as far as the rating goes 7/10 !

I like the games offer in this Casino. I played here for hours and won a fair amount of money. I started with $75 and end up with $1,000++. I’m not a high roller and I played for hours with my $75. I didn't take the bonus and it was very easy withdrawing my winnings. I will definitely play again.

Ladbrokes casino I met first time in my life when it was still very popular Microgaming casino with great bonuses and nice customer service and more over with interesting promotions including many free spins offers and no deposit bonuses offers. Not so long ago Ladbrokes casino decide to change software and now there is no more games from Microgaming but at least we have Net entertainment, Playtech and many other softwares.

In my experience Ladbrokes casino is a good place to enjoy slots but with recent changes things become a bit worse. Customer support start answer on email a bit longer and also cash outs now take some more time.
My most interesting session in this casino was with my 30$ deposit and 100% bonus that bonus I get when casino changed software and with a such way Ladbrokes casino celebrate it, probably not super exciting, but hey, I am always happy to get 100% bonus.

It was Playtech software, so I decide to try Gladiator slot till the end or win, and start playing 0.50$ bets I think with 60$ balance this bet is safe in this video slot. After few spins only I get bonus game with helmet and to my surprise I get around 5-6 golden helmets if you play often this slot you know that this is very rare thing, so I decide that it will be good experience to continue this slot but with 0.75$ bets. I get a couple of free spins and bonus games but best for me was when I hit free spins with scattered Q symbol and x 2 multiplier, I get few times 4 scattered Q and therefore my payout after free spins feature was something like x 300 total bet and for this slot it is great result. I am clear wagering bonus and withdrew 400$ and I think it is amazing result from just 30$ deposit, no?

I rate Ladbrokes casino with 7 stars, it is well known and trusted casino brand, but I can not rate it higher.

I was attracted to this casino because the software is Microgaming, and I thought it was well worth giving it a shot.

But before I get into my experience with this specific casino, I'd like to go over with some Pros and Cons with all of you guys, for a bit better outlook

Pros

-Ranked 9/10 by askgamblers.com members
-Ranked #13 out of 600 other casinos
-Microgaming software supported (MEANING : Over 500 different games to choose from! )
-Large amount of supported languages
-Downloadable version of the game, as well as mobile version, and the instant flash version
-Decent amount of payment and deposit methods
-Registered and verified service since 2000
-Large amount of currencies

Cons
-Some unresolved issues regarding payment, bonuses, and account locking
-Large amount of restricted countries
-Average game selection (not my personal opinion though)

My registration was easy, and I was right on the slots in no time. I made a minimum deposit and with minimum bets It took some ups and downs before my account number finally reached 0.
I had a lot of fun wasting my money away though, it was simple enough to reach instant play, and slots were fun as well.
I always have fun playing Microgaming games, but most people rate that game selection an average, but I highly doubt everyone tests every single game (with over 500 games to choose from).

I did not manage to make any withdrawals from this site, ut this casino is rated #13 over 600 others, so trust issues regarding players should not be an issue, although don't take this for fact.

My experience with this casino was efficient, fun and well worth my time, and I definitely think you should give it a try, and it was fantastic enough as it was.

I'd rate this casino 7/10, from 1/10, bearing in mind my prior experience to this casino group.

Cheers!

I decided to sign up and deposit 25 pounds. Although as a new member they offer you a deposit bonus, I decided not to take it. I really liked the choice of games they have.
I spent a lot of time at slots games. I am often not that interested in slots but at Ladbrokes I enjoyed them because of the eye-candy look and because even though I played online, the games didn't lag and everything was fine.

I want to say that they treat their customers very nicely, because when at some point I had difficulties with my winnings approval, I immediately contacted them and they dealt with my problem quickly and transferred me my winnings to my account.

I find the slot games at Ladbrokes really cool with interesting design, my favorites were Winstar (it looked similar to Starburst) Geisha because of its cool graphics, Twin Spin and Starburst which are my favourite NetEnt slots. At last two ones I got 35 pound winnings with minimum bets. So after two hour session I ended up with approximately 70€pounds I really liked the casino, but I wanted to see how the withdrawal process goes.

The minimum amount for a withdrawal is 10 pounds so that meant I could withdraw, I contacted their support and they asked me to send a copy of my passport for security reasons. Their representatives are really good and client-orientated, and they provide live support so you can get an answer to your question or get something fixed really quickly and that is a big plus. I did it and within 2 days I got my winnings transferred to my Skrill account. I enjoyed my time there a lot and I recommend this casino, because it is trustful and you won't need to worry about withdrawals.


I did registered with Ladbrokes Casino few months ago when they were giving 10$ free chip just for signing up at theirs casino.
So I did that spend the free chip really fast, actually they were giving the free chip to play at Vegas Casino wich is Playtech platform and I am not so into this games, don't know why but i never liked Playtech games.

So few weeks ago I decide to make an deposit there but to play Netent games.
So I did ask the chat support what kind of offers they have about the first deposit, so I was informed that I was eligible for the 100% match bonus on top of my deposit.
But my mistake, when I did deposit in the Casino section I thought i will be getting the bonus so I can play Netent slots, but I was wrong.

The thing was the Netent slots were under games section so I was not able to play them, so the only slots with this bonus were Microgaming.
Ok I am not so familiar with this slots too, well maybe few of them, but they never bring me good winnings, except once in other casino.
So because I did made a small deposit of 15$ got the bonus so I was playing with 30$.

I started to play Riviera Riches slot, well if I have to choose from this Microgaming platform my favorites, then it will be Riviera Riches and Immortal Romance.
The first 10 $ I spend it really fast and then I switched the game and played Immortal Romance.
I did played maybe for half an hour, because I was placing 0.90$ per bet and I was having low balance.
So my opinion about this slot is, you have to have some solid sum on your account and be patient to win some good winnings.

Well not in my case,I lost all the money so my playing there was really fast.
What I have read about this casino its good things and that they are paying under 27 hours so yes I do recommend this casino.
Next time when I deposit and it will be soon, it will be for Netent slots, so I can try my luck on them in Ladbrokes Casino.

I consider this an excellent casino. I started with Ladbrokes someday I accepted a $20 No Deposit bonus offer and I´m and addicted from this site since such day because of several reasons: I often receive 5 totally FREE spins without wagering requirements on my email, withdrawals are fast, reputation is great, Microgaming and Playtech games are really fun and some of them make me feel very lucky, as Rocky, The Mummy, King Kong, head and tails and more. They have more than 300 slot games to choose and now they are enhancing the Live Casino with a better option as faster connection, excellent stake limit conditions and cents chips (for progression’s disciplined gamblers). Their downloadable version is basically a commom Playtech platform but they are announcing a “New Face Casino” and we are expecting more for the next march 25 because bonus and rewards are announced constantly on emails and some improvements are promised as follow:

“♣ State-of-the-art software and games from leading developer Playtech.

♣ Epic superhero slots featuring Marvel movie and TV-themed games.

♣ Even bigger and better offers so your loyalty is rewarded.

♣ A new and exciting Bonus Store which will allow you to not only select which bonus you want to receive but also allow you how much money you want to allocate to each bonus.

♣ An updated Download Casino jam packed with all the best games and features.”
All these plus a better performance website casino version.

I wish they also improve their chat support.
Currently the casino is divided in these fields: sports, in-play, casino, Vegas, games, live casino, bingo, poker, lottos, virtuals, mobile and exchange. And I want to tell You that my favorite ones are Vegas and Live Casino because both work hand to hand, this mean, You don´t need to transfer funds between them and the related promotions are launched for being used on these fields without problem.

I clearly recommend this “One of my favorite casinos!! “

I've started with playing at Ladbrokes around 2011 I believe. I had no doubt in my mind that this would be a good online casino, since Ladbrokes and William Hill are two major bookmakers brands. It was a time when I wouldn't really get too deep to research things.

My adventure with them was very short lived though, since I was not happy with a couple few things that occurred during my play. I started out with a 100 euro deposit and expected a free bet, since they had a major banner on their side. It was a Saturday and I like to build up the adrenaline a bit by placing a bet on football matches.

So I deposited 100 euros with Neteller first and bettered it all on a match. I did not receive a free bet though, which was really awkward. So then I checked out if they had some live chat or anything and couldn't find it right away! I emailed them with my story and received a reply 2 days later, saying only UK customers are eligible for the free bet. Well how disappointing…. Didn't read anywhere it was strictly UK but OK.

Anyway back to that Saturday…I betted my deposit all on one football match. I can't remember which one it was, except that I lost. After losing I bought a Paysafecard with 100 euros and betted it on two games I believe. I've won like 400 euros and wanted to cash out.

All of a sudden I don't see any options anywhere about Withdrawals through Neteller, only through my bank account with 3-5 days waiting time including weekend. I found this ridiculous of course, since I did deposit with Neteller before Paysafecard and the Neteller was showing when I deposited with Neteller. Contacted their customer support and they said it really wasn't possible.

That pissed me off and I kept playing some slots and high bets on RNG blackjack which was really dumb, and ended up losing everything. They have Microgaming software and games, but recently also added Playtech I believe. I haven't played there since then though…since that obviously was a nasty experience.
I could blame myself as well of course, cause it's me deciding to play eventually. Overall I'd give their whole operation a 6/10.

Great games, decent bookmakers platform, not so great customer service and terrible deposit > cash out procedure.

Ladbrokes are one of the giants out there. Focusing the most on their sports betting, they have also in the recent years made a good casino and poker portal for themselves.

The reason why I signed up at Ladbrokes was because they had a good bonus offer offering 10 free spins on a Christmas themed slot a year ago. Other than that they have been pretty silent when it comes to advertising themselves to me.

The most positive thing with Ladbrokes is of course their reputation. Being a giant and having loads of betting shops in the United Kingdom, you are pretty sure to get your money if you win. Ladbrokes does also offer a wide variety of games. Personally I miss the NetEnt games, but they do have all the Microgaming games, and have recently opened a “Vegas Casino” which offer Playtech games. That is positive, as it is not very easy finding an reliable casino offering Playtech games.

When it comes to their cashier system, I haven’t tried it much, but it is very positive that the player can transfer their funds between sportsbetting, poker and the two casinos. They take most of the major ewallets and of course debit and credit cards.

I can’t say I’m too impressed of Ladbrokes support though, atleast not the online support. It’s the regular email, and they do also have a live chat feature. Too access it, I had to google around till I found a link though, as it wasn’t advertised on their main page. After finding it, it took me like 10 minutes to get connected to a rep.

So to sum it up, if you want a reliable and good casino also offering poker and sportsbetting Ladbrokes can be recommended. If you however like to get the most of your money when it comes to bonuses and so, I would have found another casino.

Games: 7/10
Customer service: 5/10
Security: 9/10
Promotions: 6/10

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