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Ladbrokes Casino

Our Rating CasinoRank
5.1/10
CasinoRank
Player Rating 47 reviews
4.2/10
47 reviews
Complaint Response 43 complaints
3 days avg. 43 complaints
What we like
  • Top Banking methods with instant withdrawals
  • A huge number of games on offer
  • Multi language support
  • One of the biggest publicly traded bookmakers worldwide
What we don’t like
  • Tends to focus on UK Support
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Ladbrokes Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.ladbrokes.com/
Established
2000
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino, Sports

Ladbrokes casino is one of the biggest betting institutions in the UK alone and is known worldwide for their Sportsbetting and Poker portal. This online casino is by no means a runner up with constant updates and new options being added. Players can enjoy both a download and Flash no download version of the games and they also offer one of the best live dealer casinos online. Both the Casino and poker rooms are powered on Microgaming software which means there are over 500 games to enjoy. Ladbrokes Casino do not only offer a wide range of payment methods such as Visa, MasterCard, Neteller, Moneybookers, Western Union, Paypal and UKash but they provide the player with minimum deposit options and fast and secure withdrawals. From just one account the player gets access to casino games, skill games. arcade games, and poker. The Casino also offer a Mobile Casino for players on the go and regular Slots and Roulette Tournaments.

Casino Promotions

Ladbrokes Casino offer an excellent new player bonus which have very profitable wagering requirements. New players will get a 100% Sign Up Bonus which is worth up to £100 on any deposit made between £5 and £100. This bonus is simple and straight forward and provides the player with a great introduction to the Casino. Ladbrokes also offer a rewarding VIP Club where special promotions, rewards, and loyalty points can be collected and turned into hard cash. The Casino features regular tournaments for both Blackjack and Slots. These include regular free rolls and schedules can be easily found on the website. Apart from these wealthy promotions the Casino offer weekly prize draws to boost players pockets.

Casino Software and Games

Ladbrokes Casino is a Microgaming casino which means that not only can the player download the software for access to all the games, there is also the Flash version available for immediate play where players can try out the games for free with no registration needed. However if you want to browse the entire game selection it advised to download the software as there is a wider range of games available on the download version. The Live Dealer Casino is also worth mentioning as the Casino can boast with one of the best Live Dealers available online and they also have their own Pontoon and Poker fixed odds games. With up to 5 games being added monthly, the player can enjoy basically any theme they wish and the more classic games have been created to give the player an ultra realistic feel of the Casino which are present in both Roulette and Gold Series Blackjack.

Casino Customer Support

Although it is one of the most famous UK casinos, Ladbrokes Casino offers outstanding customer support in a multitude of languages. Before contacting support, it is important to know that many questions can be answered directly from the site. The website does not only include useful information throughout but does also have a dedicated Self Help section where many queries are answered immediately. Players can also contact a customer representative via Live Chat, telephone and email for any type of query. Telephone service from within the UK is outstanding and perhaps the only down point is that there is only one number for the rest of the world leaving the player to ponder on the level of non UK support satisfaction. Having said that the customer support globally is unparalleled and come second to none. There is also a wide range of emails that the player can contact depending on the type of their query.

StallCation

Complaints

Read the complaints other players have left for Ladbrokes Casino. Learn more about complaints.

Show all complaints
Ladbrokes Casino - Bonus win not paid out due to mistake?

I have used Ladbrokes for a while now and enjoyed it. on the 12/12/2022 I won 100 pounds on a free spin on the daily wheel. I was made up. I took a screenshot to show my father and just in case I had any issue. It said I won and money will be deposited into my account I recently lost about £100 so as you can imagine I was made up only to realize they hadn't put it in my account. I sent a msg and was told this is a common mistake in are system I couldn't believe it as they don't make mistakes taking my money but when comes to giving I guess it fine to reject when you feel like it.

Maybe I haven't gambled enough to justify a free win I don't know but I think this is extremely upsetting and if they choose to delete me as a customer that's fine I just thought for once I was lucky but of course life don't work like that. Merry Christmas I'm sure you desperately needed that £100 I have never in my life made a complaint but I felt I had too this time I have never had any problem with any other betting site just think it's morally wrong to say you have won and then say sorry it was a mistake or accident they make millions of pounds everyday. is this normal practice? I wouldn't mind but having lost my job it would of really helped anyway I'm not calling Ladbrokes or any one just felt the need to share my story I have proof from screenshot but it just shows my name and the info saying I had won.

This msg saying I won magically disappeared from my inbox so I guess I was lucky to take pic even though customer service didn't care at all that I had proof so unlucky

staus Unresolved
£100
Ladbrokes Casino - System error causes only winning bet to be rejected

Hello, so on 21/10/2022 I was playing roulette at exactly 4:17 and I placed 3 25 pounds bets on the numbers 20,1,14. The second the number came in my bet was rejected and I have kicked out of the game. Whilst this was all happening I looked down at my balance and for whatever reason it was 0 which obviously means that whatever error ladbrokes had on their end it completely wiped out my balance and was rejected on evolutions end because of insufficient funds. Below I will attach the screenshots of what exactly happened and how the customer support agent clearly can see on his end the bet was rejected which he claims was because of an unstable connection. However when I confronted him about my balance being wiped from what was initially 519 then suddenly to 0 he couldn't come up with a justifying reason and blamed it on my connection and said that's just how it is. The last time I checked 519 minus 75 is not 0. So again I would like to clarify that bet was obviously rejected on evolutions end not because of any sort of connection it was because of insufficiency of funds you can clearly see that the website glitched and completely removed my balance hence the rejection of the bet. On the transaction history the time will be stated 5:16 because again for another odd reason the time is 1hr ahead on the website. The transaction history doesn't show the rejected bet but it shows my initial balance and how I couldn't play for about 10 minutes because my balance was 0. I'm also going to provide additional proof of my chat with the agent and also a screenshot of how exactly at 4 17 my balance was wiped out and put to 0 then returned after my only winning bet was rejected.

staus Resolved
£444
Ladbrokes Casino - Applying different bonus wagering requirements than advertised, refusing to solve the issue in a timely manner
I deposited into my Ladbrokes account on 07/12/17 and received a popup for me to either accept or decline a Casino bonus of 75% with 15 times wagering. At first I declined this as I was taking part in another offer involving the game Genie Jackpots. Once I completed that promotion I redeposited £90 and accepted the Casino bonus with 15 times wagering. I received the bonus of £67.50 but upon checking the wagering it said I had to wager £3105, which is a lot more than what I accepted (15 times). I contacted Live Chat as soon as I saw this and explained the situation, I was told it would be escalated and passed on to the relevant department and I should receive an e-mail within 24 hours after they have sorted the issue. I waited over 24 hours and after receiving nothing and wagering was still £3105 I contacted Live Chat again. I received the same reply that it would be passed on and to wait 24 hours. I again did this and received nothing again. So I contacted Live Chat again, and after explaining the situation for a third time I was told it would definitely be sorted within 24-48 hours and I would receive an e-mail. I do have screenshots of this Live Chat session. Now 48 hours have passed and again I have received no e-mails and the issue still hasn't been sorted. I've contacted Live Chat again tonight, I was just told the bonus has been issued and then they ended the chat. I contacted them again and was told it is 46 times wagering and that's it. I said I wanted to take the issue further as it was clearly false advertising. I was then told they will pass it on to the relevant team and it can take 72 hours for a reply. It is like I am going round in circles with every contact to Ladbrokes live chat. Each time getting a very similar reply and nothing about the issue being sorted. I have to explain each and every time regarding the issue so it doesn't look like anything is being logged on my account. So now I would like to make this complaint as i'm not happy that I accepted an offer for 15 times wagering and to be given 46 times wagering. Live Chat also asked if I had screenshots, but this was a popup when I deposited and not something you think of doing when you deposit and accept an offer.
staus Unresolved
Ladbrokes Casino - Withdrawal troubles
Hello. I’ve been trying to withdraw funds from my Ladbrokes online account in branch today (10th Oct) after being told by an agent on live chat last night called Jeffrey that I could with just a driving licence. After 2 trips into my local Ladbrokes shop in Macclesfield, on my half hour lunch and an hour after work, I went to try and withdraw my winnings but was told there was an issue and they would ring up. Myself and Peter (member of staff) we’re on hold twice totalling around 1:14 minutes on my lunch and after I finished work after getting through to an agent twice but not coming back with a response. After waiting so long I gave up and left the shop not having any answers to what the issue was, Peter in his owns words said - ‘i’d send them a strong worded email if I were you’. I’ve never had any issues withdrawing before, including £900 last month, and was told last month that I was fully verified and again on chat last night Jeffrey told me I could withdraw from the shop with my driving licence, I even took a bank statement and my debit card used for identity purposes. A few days later, I’ve now been waiting since the 9th (now the 12th) with my withdrawal in the pending position despite sending - Driving Licence, Bank Statements, Debit Card proof etc. After being passed around and being told different bits of information from different agent, I’m starting to lose patience. To add to insult, I was also asked during the verification, as well as sending proof of my card that all my deposits have come from, to supply proof from a card that I’ve never used to deposit with Ladbrokes. As soon as my withdrawal is processed I shall be closing my account and taking my business elsewhere. Seriously need some different/more staff on the phones and on live chat who have up date information regarding your concerns. Here’s to hoping my withdrawal will be processed soon.
staus Unresolved
£900

Complaint Statistics

Resolved 20
Avg. Amount $ 2,289
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Player rating
4.2/10 47 reviews

Top reviews from our players

Its so not fun when it crashes all the time and you have to put in at least 100 to see a bonus wich in 95%of cases won't pay anything.....worse site ever.

Used to be my number 1 casino, everyday I went on. Downhill fast. Customer service is less than helpful. Withdrawal problems after being verified etc.

I'm loving casumo at the minute and Mr green.

I self excluded from Ladbrokes where I played thousands, deposits lasted 2 mins, made me a VIP and bonus's got very scarce. VIP emails never answered anytime I contacted and saying I didn't opt in for certain spins when I know I did. Stopped me withdrawing in shop as I had done for months. Lost passport and they ask for it again when I've shown it before and well known by staff. One staff member I am good friends with her daughter and used sleep her house! Couldn't withdraw more than £80 online to skrill as it took the full 48 hours and photo I'd requested again even though I've been a vip member for 2 years and they've had it before. Won £1000 and could only withdraw £80 at a time, left with about £80 as I played rest. Biggest con of a casino goin. Self excluded so they wouldn't reel me in again. Worst site around!

Not a lot anymore. Only plus point is that you expect them to act appropriately given their size.

Fond memories as this was one of the first casinos I used. How much they have went downhill in the last 5 years is unbelievable. Site looks cheap, it's clunky. V poor. Long been superseded by others

They have an ok selection of slots and I guess customer support was OK all though it they had issues the other day

The lag on WMS slots was really annoying. Then other slots would close due to errors. Have to say in 20 yrs I've never experienced so many problems with slots. Very frustrating. The biggest annoyance and main reason why I don't see the point playing here anymore is a withdrawal takes 5 days. Rival companies that offer the same slots or more are 1 or 2 days. What's the point in playing here then? Ladbrokes really need to get their act together as it's 2016 and a withdrawal shouldn't take 5 days!

You would expect that a huge, household name level outfit such as Ladbrokes would be running one of the best on-line operations out there… and a few years ago you would have been right. Sadly, those days are a distant memory for me now – though there is a slim chance the situation could improve if they go ahead with their planned merger with Gala Coral, who have a much better on-line service (though it could go the other way and Gala and Corals site may be pulled down to Ladbrokes level … god forbid).

Back in the good old days Ladbrokes was a Microgaming based casino, they even offered the high quality Viper download client as well as a MPN based poker site too. Withdrawal times were quick, one of the best around in fact, and the bonus offers were frequent and generous. Then, no doubt in a profits-before-players based decision, they made the disastrous decision to switch their whole site across to the largely inferior Playtech platform already being used by the other big-name UK bookmakers such as Coral, William Hill and Betfred… in fact, every UK high street bookmaker is on the Playtech software now, so if your after a little variety you’ll have to venture outside these “trusted” names, although there are slots from a few other providers available in the alternative “Games” or “Vegas” section of these sites.

After the switch withdrawal times lengthened dramatically and only seem to have got longer in the time since – I deposit very rarely these days because when I am fortunate enough to request a withdrawal its not unusual to see it sitting in the pending / reversible state for three days or more. When I signed up back then I got a £25 no deposit bonus, plus 200% and 50 free spins on Immortal Romance for my first deposit. Wagering was low too at 30x the bonus.

None of those offers are available today - There's a £10 no deposit which retains the 30x wagering (surprisingly I must say!) although I have two friends who told me independently they were denied this, along with a 300% first deposit which is tacked with 60x wagering. They seem to like sending out laughably bad offers on a regular basis such as 10 or 20% with 20x(d+b) wagering – think about that for a second, if you deposit £10 and get an awesome £1 in bonus funds your then slapped with £220 of wagering requirement … that’s 220x the bonus of course. Whichever marketing manager came up with that one should be sacked!

Great simple game betting easy to navigate and place bets.

Useless at dealing with withdrawals, take forever and everyone your speak to are unable to help or advise.

Inactive user
9/10

Ladbrokes Casino is a popular provider located in the United Kingdom, which offers players many exciting games. Ladbrokes is internationally voted as one of the finest online casinos, with many players around the world who enjoy the choice of games. Players have an open choice of 500+ online casino games including roulette, blackjack, table games, slot machines, three reel slot machine with a five reel, progressive jackpots, multiplayer games, video poker, scratchcards, UK pub slot machines and combinations of games . The games are available players in the instant version of the game as well as download version. Tournament Activity is a hot favorite among card games based on skills, as well as the table games.

In addition, Ladbrokes Casino offers players an exciting casino games live, with beautiful live dealers from secure locations in real time. Casino games include live casino hold'em, blackjack, roulette and baccarat. In recent days I'm active in Blackjack, where I had previously experienced huge financial losses. Among the 500+ games are my favorites: Spider-Man and Iron Man 3 slot, and often err and the X-Men slot that I was equally as powerful as the series of films about the heroes.

Players who play with real money at Ladbrokes Casino are nicely rewarded. VIP Club takes care of an elite clientele with thanksgiving basket of benefits. VIP Lounge offers players a game with high stakes, filled with the highest stakes available online. VIP remuneration includes bonuses that match deposits, free chips and bonus chips. Players VIP Club will have access to VIP events and exclusive VIP promotions include the draw for members of the VIP Club. Managers VIP club loyalty have their VIP members to assist them in all matters related to the Games, the benefits of the club, points and more.

There are 3 steps to enjoy a VIP club membership program in Ladbrokes, but I would not have bothered with the general things, just visit the VIP page and see for yourself the great potential of these privileges. If the active player, probably as well as I enjoy the benefits of membership in the VIP club, such as my favorite, free chips. The real players at Ladbrokes Casino have access to a wide range of generous bonuses and promotions, which includes TV bonuses, bonuses that match the deposits and bonus offers during download. Other features include the following: 500+ online casino games, instant games and download versions of games, rich VIP club millions of pounds in jackpot prizes, live games like casino blackjack, roulette, baccarat and casino hold'em.

Conclusion: Ladbrokes Casino is a great place for fun, but its policy which excludes many countries in the region clearly shows they reduce the range of conscious action, in order to offer even better and richer than before. I follow their work great year, and I see that in the last time of not too generous when it comes to free spins promotion. That would be the only criticism of this casino, everything else is great. Rating 9/10.

Ladbrokers is big gambling site and you can find everything here, from poker to casino and sports betting and they are very strong on market. So I decide to try a little bit of every section of this casino and I was mostly satisfied and now I will talk about their casino.

This casino has everything that I need. They offer all main payments method, they offer bonus on first deposit, great game selection nice stuff in customer support and I just didn’t see reason why not to try this place plus you don’t need to download their software. Big plus for this casino is that all games you can play in your browser, on a lot of casinos you have both options “instant play” and download version but in most of cases download version is much better. Here you can play all games instant and everything will work perfect.

Site design is great. I love the way that even if they have a lot of different games they are separate in categories and you can find what you need very fast. One time I didn’t even know what I want to play and I entered in casual game selection. There I found some very very interesting games. I was betting on virtual horses, on keno and I lost a lot of time and not big amount of money and I had great time and to be honest every time when I play at this casino I have great time.

People who work here in financial department and customer support are very professional and serious. I never had any problem with them and I can only talk great about management of this casino and this site overall for doing great job keeping their customers very happy. I was looking for peoples reviews before I opened account here and I found a lot of good comments, few was bad but I opened account here and realized that this is very reliable site and they deserve to be in top 10 list of best gambling site when you consider all sections of their site.

This is probably the only casino where I somehow managed to make 3 different accounts over the years. How I did that I have no idea. I remember only the last one where I made an account and took their 10 euro no deposit bonus offer. I was wondering how I managed to miss this offer until now.

This is a Playtech casino and I always enjoy playing my favorite Marvel slot game Fantastic Four which to my surprise was allowed for play with the no deposit bonus. So after making an account I opened the game and started playing on a minimum bet. I had a few descent bonus rounds and my balance was rising gradually. I managed to make about 30 euros on my balance and was really happy with the start. Then I started raising my bet now and then, hoping to hit a descent bonus round on a higher bet to boost my balance even more but I didn't have luck in hitting anything good. I lost my balance after about an hour of play. I liked how the game was paying so I decided to have a look at their welcome bonuses.

When I searched my mail for some nice promo from them I noticed a different username on one mail. I contacted live chat support, they were instant and after checking with the operator I found that I have 2 more account registered. I have to say I was a little embarrassed with this fact. The operator closed the other two accounts and I wanted to take a promo I saw on my mail to deposit 10 play with 50 which was great, but it expired only 2 hours ago. He offered me a 100% match bonus which I decided to take. I made a 20 euros deposit took the bonus and went back to Fantastic Four.

I had a good start and at one time my balance was a high 110 euros. I think I really need to control my bet size when I make a descent balance, or I just need more luck in hitting a big win on a high bet, because I lost my balance after half an hour of play chasing a big win on a 1 euro bet. Overall I like this casino and will deposit again hoping fora descent withdrawal.

Inactive user
10/10

Many years have passed since the establishment of the extremely high quality casino adventure that comes to us from the island. I'm here from the very beginning but now I'm not sure whether he was immediately allowed to register players from my country. You have the possibility of a lot of different games in which you can invest your money and valued all lose or continue as if nothing happened, and finally regain and win another extra amount to the excellent games. Do not slip and express complete bankrupt because no one is forcing you to believe my words, but you need to try yourself and see what is it acceptable for you.

At the beginning I invested a little more money because I had confidence in the Playtech platform, especially when it comes to the percentage in the 25+ video slots, especially those dedicated to Marvel characters. It was in the meantime and all kinds of alternative Ladbrokes casino, but like William Hill Casino and Betfair later, they simply become brands with titles that were giving you countless reasons to accept some compromises, and be persistent in a search for their own happiness. The Avengers slot machine I started with 600 € I played intensively for seven days and every day after 4 hours. After seven days of play I came out with € 1,390 hundred and thus is not so bad.

As for the payments that are at a high level like most other betting and casinos that come from the area of the UK. This of course is not a guarantee of security and confidence but probably rigorous laws of the country require that you maximum professional otherwise nothing of long-term business. Paid mainly on the Neteller or Skrill we use and with whom I have worked this great deposit of 600 €. Customer support is phenomenal until recently was in the Croatian language have now abolished it, or perhaps mistaken. Otherwise talking to you in English because both have greater choice of operators and certainly a greater possibility to solve my problem in a short period of time. All in all an excellent casino, like it!

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