I had been playing dragons rising on 10/01/18 when I got a bonus I played half way through and I got a visitor so I didn't pick up my phone until later that day , when I tried to play again the bonus finished but never paid out I received an error message asking me to contact customer support which I did after several attempts to restart the game , I was told there was no game in play and I should try deleteing my cookies and or trying on another device all of which I did and the game was still there Frozen so I contacted customer service again , again I was told there's no game in play so again I left it hoping it would solve itself I made another complaint yesterday after attempting it again and tried again today as you can see from my screenshots the game is still there I'm very frustrated with ladbrokes as I've sent several screenshots and I keep getting the same reply - there's no game in play without any sort of explanation as to what has happened . Please help ! It's my favourite game to play I've had no trouble playing this on gala casino so it's not a problem on my end .
Disputed casino | Ladbrokes Casino | |
Reason | Software glitch |
Ladbrokes Casino Complaints
- 18 of 37 resolved
- 3 days avg response
- 1 week avg complaint life
- 2,564 USD avg amount
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Unresolved
Ladbrokes Casino - Applying different bonus wagering requirements than advertised, refusing to solve the issue in a timely manner
Unresolved
Ladbrokes Casino - Applying different bonus wagering requirements than advertised, refusing to solve the issue in a timely manner
I deposited into my Ladbrokes account on 07/12/17 and received a popup for me to either accept or decline a Casino bonus of 75% with 15 times wagering ...
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Unresolved
Ladbrokes Casino - Withdrawal troubles
£900
Unresolved
Ladbrokes Casino - Withdrawal troubles
Hello. I’ve been trying to withdraw funds from my Ladbrokes online account in branch today (10th Oct) after being told by an agent on live chat ...
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Unresolved
Ladbrokes Casino - Would not process my winnings nor say why!
£1,502
Unresolved
Ladbrokes Casino - Would not process my winnings nor say why!
I opened a new account and deposit £240 total and won £1502. I have tried to get this withdrawn and all it says is pending... i called up they said ...
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Unresolved
Ladbrokes Casino - Withdrawals pending for 7 weeks
£164
Unresolved
Ladbrokes Casino - Withdrawals pending for 7 weeks
Over the past 7 weeks I have been repeatedly emailing Ladbrokes Support requesting information as to why they haven't paid me yet - for two ...
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