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Ladbrokes Casino - The Game crashed, the money is lost

UNRESOLVED

Complaint Info

Disputed casino

Ladbrokes Casino

Amount

€ 173

Posted on June 27, 2022

I was playing instant bingo on your app and I won around 173 euro! I was continuing to play and next thing the game crashed and when I reloaded it and went back on all my money was gone! I had tried messaging Ladbrokes directly & have been no help whatsoever just blowing off the situation with no resolution! I’m not one to complain but I won’t be letting this go!

Their game crashed and sent me back to the Home Screen & as a result lost my money which is not my fault! They say they don’t see any irregularities but they definitely should as the game literally crashed!! Will be taking it further and letting all social media platforms know about this issue!

AskGamblers
Posted on June 30, 2022

Dear Ladbrokes Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Ladbrokes Casino Complaints

  • 20 of 41 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,334 USD avg amount

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