I’ve been trying to withdraw funds from my Ladbrokes online account in branch today (10th Oct) after being told by an agent on live chat last night called Jeffrey that I could with just a driving licence.
After 2 trips into my local Ladbrokes shop in Macclesfield, on my half hour lunch and an hour after work, I went to try and withdraw my winnings but was told there was an issue and they would ring up.
Myself and Peter (member of staff) we’re on hold twice totalling around 1:14 minutes on my lunch and after I finished work after getting through to an agent twice but not coming back with a response.
After waiting so long I gave up and left the shop not having any answers to what the issue was, Peter in his owns words said - ‘i’d send them a strong worded email if I were you’.
I’ve never had any issues withdrawing before, including £900 last month, and was told last month that I was fully verified and again on chat last night Jeffrey told me I could withdraw from the shop with my driving licence, I even took a bank statement and my debit card used for identity purposes.
A few days later, I’ve now been waiting since the 9th (now the 12th) with my withdrawal in the pending position despite sending - Driving Licence, Bank Statements, Debit Card proof etc.
After being passed around and being told different bits of information from different agent, I’m starting to lose patience.
To add to insult, I was also asked during the verification, as well as sending proof of my card that all my deposits have come from, to supply proof from a card that I’ve never used to deposit with Ladbrokes.
As soon as my withdrawal is processed I shall be closing my account and taking my business elsewhere.
Seriously need some different/more staff on the phones and on live chat who have up date information regarding your concerns.
Here’s to hoping my withdrawal will be processed soon.