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Ladbrokes Casino

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Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

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Ladbrokes Casino Review

  • Top Banking methods with instant withdrawals
  • A huge number of games on offer
  • Multi language support
  • One of the biggest publicly traded bookmakers worldwide
  • Tends to focus on UK Support
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General info & Latest Promos
Website http://casino.ladbrokes.com
Established 2000
Owner Ladbrokes Coral Plc. Casinos
Casino Promotion Ladbrokes Casino: £50 Welcome Bonus

Ladbrokes casino is one of the biggest betting institutions in the UK alone and is known worldwide for their Sportsbetting and Poker portal. This online casino is by no means a runner up with constant updates and new options being added. Players can enjoy both a download and Flash no download version of the games and they also offer one of the best live dealer casinos online. Both the Casino and poker rooms are powered on Microgaming software which means there are over 500 games to enjoy. Ladbrokes Casino do not only offer a wide range of payment methods such as Visa, MasterCard, Neteller, Moneybookers, Western Union, Paypal and UKash but they provide the player with minimum deposit options and fast and secure withdrawals. From just one account the player gets access to casino games, skill games. arcade games, and poker. The Casino also offer a Mobile Casino for players on the go and regular Slots and Roulette Tournaments.

Casino Promotions

Ladbrokes Casino offer an excellent new player bonus which have very profitable wagering requirements. New players will get a 100% Sign Up Bonus which is worth up to £100 on any deposit made between £5 and £100. This bonus is simple and straight forward and provides the player with a great introduction to the Casino. Ladbrokes also offer a rewarding VIP Club where special promotions, rewards, and loyalty points can be collected and turned into hard cash. The Casino features regular tournaments for both Blackjack and Slots. These include regular free rolls and schedules can be easily found on the website. Apart from these wealthy promotions the Casino offer weekly prize draws to boost players pockets.

Casino Software and Games

Ladbrokes Casino is a Microgaming casino which means that not only can the player download the software for access to all the games, there is also the Flash version available for immediate play where players can try out the games for free with no registration needed. However if you want to browse the entire game selection it advised to download the software as there is a wider range of games available on the download version. The Live Dealer Casino is also worth mentioning as the Casino can boast with one of the best Live Dealers available online and they also have their own Pontoon and Poker fixed odds games. With up to 5 games being added monthly, the player can enjoy basically any theme they wish and the more classic games have been created to give the player an ultra realistic feel of the Casino which are present in both Roulette and Gold Series Blackjack.

Casino Customer Support

Ladbrokes Casino offer outstanding customer support in a multitude of languages. Before contacting support it is important to know that many questions can be answered directly from the site. The website does not only include useful information throughout but does also have a dedicated Self Help section where many queries are answered immediately. Players can also contact a customer representative via Live Chat, telephone and email for any type of query. Telephone service from within the UK is outstanding and perhaps the only down point is that there is only one number for the rest of the world leaving the player to ponder on the level of non UK support satisfaction. Having said that the customer support globally is unparalleled and come second to none. There is also a wide range of emails that the player can contact depending on the type of their query.

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Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    http://casino.ladbrokes.com
  • Software

    Playtech, Blueprint Gaming, Red Tiger Gaming, IGT (WagerWorks), Barcrest Games, Reel Time Gaming, Pragmatic Play, Storm Gaming
  • Deposit Methods

    Bank Wire Transfer, Maestro, MasterCard, Neteller, PayPal, Western Union, AstroPay Card, Entropay, EPS, GiroPay, iDEAL, Paysafe Card, Skrill, Sofort, Trustly, Visa, Apple Pay
  • Withdrawal Methods

    Neteller, PayPal, Visa, MasterCard, Skrill, ApplePay, Paysafe Card
  • Withdrawal Times

    Card Payments: 1-5 days

    Bank Transfers: 1-5 days

    Cheques: Not offered

    Pending Time: 6-24 hours

  • Withdrawal Limit

    250 000 UK Pounds per day
  • Affiliate Program

    Ladbrokes Partners
  • Restricted Countries

    • Albania
    • Armenia
    • Asia
    • Australia [1]
      • New South Wales
    • Bahrain
    • Belarus
    • Belgium
    • Bulgaria
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • Christmas Island
    • Croatia
    • Cyprus
    • Czech Republic
    • Estonia
    • Faroe Islands
    • Finland
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Georgia
    • Guadeloupe
    • Hungary
    • Israel
    • Italy
    • Japan
    • Jordan
    • Kuwait
    • Latvia
    • Lithuania
    • Luxembourg
    • Macau
    • Malaysia
    • Martinique
    • Mayotte
    • Micronesia
    • Moldova
    • Monaco
    • Netherlands
    • Norway
    • Pakistan
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Romania
    • Réunion
    • Saint Pierre and Miquelon
    • Saudi Arabia
    • Singapore
    • Slovenia
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Tanzania
    • Thailand
    • U.S. Minor Outlying Islands
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    Yes
  • RTP

    Publicly audited
  • Currencies

    Australian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, Swiss francs, US dollars
  • Languages

    English, German
  • Licences

    Gibraltar Regulatory Authority, UK Gambling Commission
  • Company

    Ladbrokes Coral Plc. Casinos
  • Established

    2000
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Support Telephone: 0800 731 6191

  • Deposit Limit Tool

    N/A
  • Wager Limit Tool

    N/A
  • Loss Limit Tool

    N/A
  • Time/Session Limit Tool

    N/A
  • Self-Exclusion Tool

    N/A
  • Cool Off/Time-Out Tool

    N/A
  • Reality Check Tool

    N/A
  • Self-Assessment Test

    N/A
  • Withdrawal Lock

    N/A
  • Self-Exclusion Register Participation

    No
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Ladbrokes Casino Reviews by Players

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Esquillian1945 1 review
United Kingdom
Reviewed on November 29, 2019

LIKED

I've absolutely nothing positive to say about a company that has taken my money for years and now resorting to what can only be described as a scam. They used to be a decent company and I could always rely on them to be fair.

DISLIKED

I've played the same casino slot for years, so I know it has its highs and lows, but lately it's daylight robbery with no features triggered after £700 and clearly no chance of recouping any losses. I tried and failed miserably with the same no features being triggered. When I say £700, it was probably much more with the minute amounts it paid. The law of averages would say that in every £100 there should be at least one of the features activated. If there was a way of holding them accountable for unfair play, I would. It's not being a sore loser, I'm used to that. It's about fair play.
I've learnt a very expensive lesson that I would not repeat. I'm going to be paying back my credit card for many months to come. Foolish me! I actually believed it would be fair but I'm now convinced more than ever that it's completely fixed.
I'll never visit another online casino again. It's like they say, it's a mugs game and there's only ever one winner and it's not the customer.
After being a Ladbrokes customer for many years, their greed has lost them a customer, but what do they care?! They've still got millions of others they can rip off.
StewieLouie 4 reviews
New South Wales
Message
Reviewed on November 17, 2018

LIKED

Really??? I don't beleive that this will happen here with me..

DISLIKED

This casino is now a running joke in the online gaming community and I don't know why people continue to play here. They need to stop trading on their brand and fire their 3rd party management company. Its a complete mess.
avfc27 1 review
United Kingdom
Message
Reviewed on November 5, 2018

LIKED

Nothing good to say about this site, as the site advances in tech margins increase.

DISLIKED

Played for over 10 years, Ladbrokes state the casino site is run by a third party using a random selection generator. My years of playing this casino experience delivers a completely different experience. The roulette and slots will let you play, allowing you to return to your original deposit or on occasions just above. However when it has delivered what it feels is enough gameplay then it will takes your deposit very quickly giving you no features or minimal winning spins on roulette. Unfortunately I have had to stop using this site due to my health and the sense that it does not deliver a fair gaming experience. How can something be so random when they advertise percentage payouts.
aurimukasz 1 review
United Kingdom
Message
Reviewed on July 11, 2018

DISLIKED

Very dodgy company, placed bet for game, the game went to overtime, the team I've placed bet for won in overtime and they didn't pay off as they said the team didn't win in initial game.
I've bet that they will win, it didn't say that they had to win in initial game.
Avoid as they will be happy to take your money and not pay out if you win.
Will never use them again.
catapultaudio 213 reviews
United Kingdom
Message
Reviewed on September 3, 2017

DISLIKED

I'm sick to death of this particular online casino, my grandad always use to swear by Ladbrokes as his high street bookmaker of choice and I'm damn sure he would be turning in his grave if he could see just how abysmal they have become these days! Whilst their competitiors have modernised their online offerings, moved with the times you might say, Ladbrokes seem determined to move only backwards.

First they abandoned their fabulous Microgaming based casino and poker services in favour of Playtech, then they added a ridiculous pending period that often sees you waiting up to a whole week to receive your money from the time you first request a withdrawal. Finally, the previously excellent first class customer support was seemingly replaced - I can't imagine the current staff are the same team I used to speak to week in, week out back when I first started gambling online with this company. The other big UK bookmakers such as Hills and Paddy's also use the Playtech software but at least they have their own support staff, whereas Ladbrokes seem to be using the same cowboys as the rogue Playtech's who like to jump into the middle of your game and beg you to deposit money every other hand/spin even if you currently have a large cash balance! It really is quite shocking and I couldn't possibly recommend this casino as a result.

Oh, let's just take a moment to mention their "promotions" too shall we... terms are absolutely appalling, enormous wagering requirements including bonuses such as 10% and 20% matches with DEPOSIT PLUS BONUS WAGERING... so for example you might deposit £20 and receive a £2 bonus, but then have a wagering requirement of £770 ... for a £2 bonus! In fairness you do occasionally receive a few free spins via email which come with no wagering requirements, but it's usually only five spins so you have to be extremely lucky to win anything and even these offers have become few and far between just lately.

I said back at the beginning I was sick to death of this casino and there's a very good reason why - I've tried to get them to stop emailing my old address and sending me text messages on multiple occasions, I've thought I was successful twice now but then the messages start up again - not sure what kind of particular IT s*****ps could cause such issues but it's simply not good enough! I imagine Coral will kill off this brand as soon as they possibly can, they would surely have done it already if the Ladbrokes name didn't still have such a great following among older generations...
Morgon 1 review
United Kingdom
Message
Reviewed on August 7, 2017

DISLIKED

Been a vip plus customer for 10 years I play roulette big style I used to get chip drop bonus every week, then I got email saying vip is changing all of a sudden stopped doing chip drop. Can't look after loyal customers why? At the end of the day ladbrokes it's your loss not mine.
TexMex 2 reviews
United Kingdom
Message
Reviewed on April 12, 2017

LIKED

Frequently win at Ladbrokes but boy, oh boy, do they make you beg for withdrawals to be processed!

DISLIKED

Slow withdrawal process requiring multiple chat sessions with their 'VIP' Customer Service agents, half of whom can't be bothered to help. They advise Paypal withdrawals usually take up to 6 hours, but to allow 48 hours. Fine, I have not problem with this except when you win a jackpot and are restricted to withdrawing maximum £5,000 per day and must allow 48 hours per withdrawal, this means they will hold on to your deserved winnings for a heck of a long time. Last set of three withdrawals all took closer to 72 hours after number of failed attempts to get someone to TALK to the finance team, not simply raise a request for someone to look into it. I always treat their customer service agents with utmost respect and use pleasantries to win their favor - don't even think of being rude to them, they will not wish to help and will just delay the withdrawal process longer.
jackflush 3 reviews
United Kingdom
Message
Reviewed on March 16, 2017

LIKED

Great to have low limit live Blackjack, it can be an expensive game so being able to play live and low limit was what attracted me to go back.

I've been a member for years, used the poker, sports betting and casino. I considered myself to be a loyal customer, but they have gone down hill vastly and really need to take a good look at themselves.

DISLIKED

When you are trying to play a customer service rep pops up in chat and tried to get you to play other games. One even asked me to deposit £50 when I had a liquid balance of over £700....... they just don't stop!!

Then 2 day's ago I had a problem. I could not get the live chat host to help at all!! Now as stated I play live Blackjack, as I couldn't get the live chat to sort my problem out I ended up having to phone the customer service team....... who recommended I played roulette. I was quite cross about that, I play Blackjack, I wanted to play Blackjack ........ but as they understand their customers so well they told me to play roulette instead.

So I decided to carry on playing Blackjack with a different casino and would recommend you do the same!!
william8118 27 reviews
New Zealand
Message
Reviewed on March 6, 2017

DISLIKED

Yes, I used to placed a very good feedback on Ladbrokes and it really deserved it. HOWEVER, it seem likes what the other player comments that it starting downhill and I completely agreed.

I experienced bad on Ladbrokes that my account suspended due to a reason that I request for bonus with consistently nature as uncontrolled on gambling. Thats a really annoying that such a reason to kick a player out.

I am regular on Ladbrokes as given a VIP status, I lost a lot of money on this casino over 10k. Is that the mean that I am uncontrolled?

MY account suspended by a rude ever host named Max. He was not happy that I keep on request bonus. I threaten that my account suspended if not answer his question which I am in control on gambling or not. I have my right that do not answer him as his rudeness. I decided to answer it to another host then and finally I given told that my account suspended due to uncontrolled on gambling.

What a disgusting reason given. There is not such rules that not allowed player to request bonus from yours, the decision always depends on their moods.

Please be aware that your account will get suspended with any unreasonable reason after you have lost a numbers of money.

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Ladbrokes Casino bonuses

Ladbrokes Casino Complaints

  • 19 of 39 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,438 USD avg amount

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