Grand Reef Casino

Games are good!

I received this letter today:

Thank you for contacting us regarding your withdrawal on Grand Reef Online.

We apologize for the time it took to get back Online and we are now in the final stages of going online for the first time again.

As such, Grand Reef Online has been re Branded with a stylish new look and gaming platform. Our new Management team has taken the re-brand very serious and soon it will be one of the major online Brands once more.

Unfortunately all balances and withdrawals from the previous Brand/ Owners has not been carried over to this new Brand. We won’t have any data on the older version as this is a newly designed & Managed Casino.

Rest assured that all future withdrawals you will be making with us will be paid timeously and on time


Which basically means they are not paying ,in there words the slat has been wiped clean, they owe me nothing
I dont know how they are able to still operate in new zealand
I will use social media to educate people on the real dangers of Grandreefcasino
They need to be stopped !!!!!!!!!!!!

Nothing, nothing, nothing, nothing, filling 50 characters.

I placed a withdrawal for NZD$3500 back in May this year (Now November) I followed up for months and only got false promises. Then all of a sudden the Casino was closed for months, to upgrade its systems and use a new engine. During this period, apparently new management also took over. They have now reopened and apparently will not be honoring any account balance or withdrawal from previous owners. Blatant Theft and false promises the whole way along.

Good games. If it's just general inquiry they are fine.

But haven't paid out all my money.Have they been shut down? I'm still waiting on my 350 from the 12th of December 2017

The games are Great but that is where it stops, sorry too say

I dislike the Support has is not working at all via email and online support as well as the phone number just keeps ringing. I have now given Up on the $8000 NZD owed Very sad.

Please steer clear This is not a real Casino, Has wasted 3 month of my time

The support is very quick and always available. But that's it!

Don't play there! This Casino is a joke and absolutely not recommendable. I waited for my withdrawal 5 weeks! I guess they wouldn't pay me at all without contacting the support every second day. Finally I contacted Playtech (there is a support for players in Playtech Casinos) and two days later I got my money. Only one advice: stay away from these guys, they only want to keep your money!

Nice graphics, nice bonus, offer slots of game choices, nice payouts.

I find the withdrawal process is way to slow. They claim 5 to 7 business days. I have have payouts take from 4 weeks up to almost 2 months before getting my payouts. The excuse is always the same high volume. Gets pretty boring after a while being told the same thing over and over.

Nice Playtech slots. Different currency to play with.

Pending time withdrawal is too long (more than a week). They tried to make a delay for it such as asking for more personal documents or to fill in a "Deposit confirmation form". Got a lot of casino spam (post, phone calls, mails). Avoid this casino!

Supports NZD, used to be quick withdrawals back in 2011 or so.

The false information on their website claiming withdrawals take 1-5 business days. I have a pending withdrawal of only 400NZD that hasn't moved and its been 2 weeks, and the customer service reps just give the same generic responses. Its almost sad that they've dealt with so many angry customers that they'd no doubt be copying/pasting their responses to everyone. "It has been escalated" "It has been passed to the pit boss" "It has been followed up again to the finance team" etc etc.... They need to stop with the advertising until they have a capable system to deal with the withdrawals before attracting new victims.

I love playtech, marvel games are great, and the whole playtech layout is great.

Withdrawal took over 4 weeks for something to happen, then they paid half of my $1000 and told me the other half will be there next week. Stay away bad casino!

Nothing.

It has been almost 4 years for the casino to pay $2400, they have resorted to everything from misleading to lying and defrauding me. I have been fighting for 4 years to get my money. Do not Deposit there. You will spend countless years in attempt to get anything out

Nothing.

AVOID this casino at all cost they don't payout in the time frame that is stated on there web site, there live chat spin you yarns basically calling you a liar, DON'T play here would be my advice unless you like being called a liar and stuffed around for who knows how long to get paid winnings, from a member for over 4-5 years depositing from the same bank account.

If it's a Playtech casino, I'll sign up! Well, that was almost exactly 2 years ago! There isn't any Playtech casino that I haven't tried to register with. If I'm not restricted, I'm already in, or was in. If restricted, no way in, so I had to stay out. As far as I can remember, over these 2 years, Grand Reef Casino hasn't changed much but got better! More games, better bonuses, better offers, and there's always something on offer on a daily basis. Try and find another Playtech casino that does the same thing, you won't find any! The closest, without naming the casino, has nothing to offer on every Wednesdays, for one reason or another. Grand Reef has something for everyone, every day of the week, every week of the year! Nothing can beat that!

Live support may not be available all the time (the hosts do need to go to the loo, or have a quick meal, whatever, but they'll soon be back online) and I cannot really remember if I ever had any problems with their Live Chat. Maybe because I hardly ever need them because all bonuses are automatically credited in when you make your deposit, without the troublesome need for keying in the Bonus Code for the day, as for most other casinos. I need them only when I am faced with some technical problems or issues that would require their intervention and assistance. On all other occasions, about 99.9% I would say, I don't even use their services! But they have always been there when I needed them!

Around the end of 2015, they had some recurring technical problems with their systems, but have now seemed to be corrected and are running smoothly. No more problems for me so far, except for my own bloody personal problems...but that's a different story altogether, haha.

Bonuses offered by Grand Reef Casino are the best available anywhere! 100% and 150% deposit bonuses, for example, can be taken with just 1 deposit, or with as many deposits as you want, until the maximum allowed limit has been reached! Marvelous! I am one of those players who would take them up repeatedly. 5 times or more in a day, until the limit has been reached at times. The next day, I'll go again! Simple irresistible. Until I am unable no more funds available to deposit! Comprehensive?!

One more thing. All bonuses have only a 30x bonus amount wagering requirement! Bonus amount, not deposit+bonus amount as for most other casino offers, and this makes a big difference in the total wagering you need to complete! For example, $100 bonus x 30 =$3000; $100 deposit+$100 bonus x 30 = $6000. See the big difference?!

Well, if I keep on talking about the things that I like about Grand Reef Casino, this review may go on and on and you might even fall asleep reading it! So lets just cut it out and make it short, hehe. There is only one thing, just one thing, that fails to meet my high expectations of the casino. What? No beautiful live girls? Gees. I don't play roulette so I wouldn't know about that. No, not even blackjack, white jack, yellow jack or baccarat. So go find out for yourself! Haha.

Slow withdrawal processing and completion times. This is what that doesn't live up to my expectations so far! But lately, this has improved by leaps. Don't know about the bounce and the fastest time I had received my money was in 2 days flat! Usually it would take 5 days, big amounts up to 15 days. Before this you don't wanna know! Haha.

If all small withdrawals can be paid in just 1 or 2 days, I would give Grand Reef Casino 10 beautiful green stars!!!

The Variety of Games are great. Very good gaphics on games.

Very slow chat response. Very rude chat representatives.
False information given by live chat employee's.
Slow Withdrawals.

Grand Reef is a Playtech powered casino I joined earlier this month. It's been a little while since I last joined some casino with this software, which used to be my favorite. On AskGamblers it's stated that Grand Reef casino doesn't accept players from my country, that's why I didn't register there earlier, but I found some no deposit bonus offer and decided to give it a try.

I went through the registration very quickly and received both welcome email and text message. Then I went to live chat and I didn't have to wait for a connection at all. I asked if players from my country could play there and whether I could receive a no deposit offer. I was told that players from my country are welcomed to play there and receive welcome deposit bonuses, but that I wasn't eligible for any sign up no deposit bonus. In welcome email I was told that my country couldn't use credit cards as deposit methods, but could use Neteller and Skrill. Live support offered me a 150% bonus and 10 free spins, if I would make the deposit that day, but I decided to not take any bonus, since lately I have no luck with meeting wagering.

I made a 30€ deposit and went to play Halloween Fortune slot, which is another festive slot, but since I like the Halloween theme, I decided to go for it. I played with minimum bets for around 300 spins. I was surprised to see regular winnings, many times around 5x bet so overall my balance didn't go down even for a bit. Then I managed to trigger bonus round and had 20 free spins with 4x multiplier, but most of the spins were empty and I ended with 20x bet winnings.

After that I changed the game to my dear Iron Man 2, 50 line version. I played with minimum bets again. I had no luck at all, I had only one win of 10x bet, all other spins paid peanuts and I lost more than 20€ quickly. With the rest of my balance, I went to play Blade 20 line version, since my balance was low. I managed to trigger free spin round within 50 spins and few good hits gave me 80x bet winnings from free rounds, which was a decent success. Few spins later I triggered another free spins, but this time with 50x bet winnings. After this I felt confident enough to raise bets to 1€ per spin, to chase a big win. Of course it didn't work out as I planned and I lost all of my balance soon.

Overall I had a good time at Grand Reef casino and I think I will play there again. They have very good customer service, great game selection and nice bonuses as well. Can't complain about anything at the moment.

I have played at this casino for the past four years and must say up until recently all complaints have been justified; I have even used this service to try and fast track a withdrawal. Over the past 12 months however, their service has improved out of sight and payments are now being processed within the stated time frames. I am not sure whether you get a better status over time that may influence this but Grand Reef has gone from a nightmare to an enjoyable casino to visit and deal with.

Grand Reef Casino

9 years ago

Hi Mattjoose,

Thank you very much for the acknowledgment as it is greatly appreciated from Grand Reef Casino.

The graphic of the games are great. Good variety and they have one of the best keno games.

They will give you a new excuse every time you contact them to not pay your winnings. They keep asking for more personal information. Very worried about their approach and the security of my information with them.

I was searching for some free spins as a sign up offer and then I came across Grand Reef Casino on AskGamblers site and I was wondering how I didn’t sign up here so far, just because I knew about this casino long time ago and didn’t open an account. I saw this very generous offer of 50 free spins on three different slots, Spider man, Gladiator and The Piggies and the Wolf, so having 50 free spins without making any deposit, so I can try this casino why not. At start I really didn’t like, when I saw how many complaints they had, wow three all pages full with complaints and not so young casino, but still on line I just had to try this casino. I opened the banner from AskGamblers site and on it was stated for every new player, just needs to download the casino open account and the free spins will be there, well to choose from 3 of them, which they were offered.

The sign up process was really quick but when I opened the Piggies and the Wolf slot there were no free spins for me. I decided to talk to chat support hopefully they will resolve this issue, with the free spins. The chat support was there, so right away they answer to me. I was really shocked their answer saying even if I sign up from that banner I was not having free spins on my account. I tried to explain and told him that my country is not on the list of restricted countries, even gave him the banner ,which I sign up but I got the same answer, you don’t have free spins on your account, but you got 500 in bonuses. Well I don’t blame all the players who submitted all this complaints against them, because if they don’t honor, what they are advertising on AskGamblers site I don’t attend to play here neither deposit here ever. Very irresponsible casino, no wonder they have bad reputation and so many complaints!

They say its Australia's and New Zealand's no.1 casino and i doubt that because i stay in aus for 6 months a year and i gamble mostly there only because there are no gambling taxes there and this casino is one of the most famous casinos but definitely not the best one out there. They are taking games from the play tech (PT) which is like one of the best and the biggest in providing games to the casinos. I see very less PT casinos with free money bonuses or may be they do not need such bonuses to promote them because they know how good they are. I deposited 50 here and they have SUB's till 5 deposits and i hate SUB's so as always i just decided to play with my deposited money only.

And i made 2 cash outs from this casino and only played table and card games 90$ of the times because i love table and card games from the PT. I started with the casino hold em and here i was betting the minimal in the beginning but after crushing the dealer for a lot of hands i was a little excited and then started betting a little high. I played hold em, Bj and premium roulette most of the times here. My 1st cash out was 130 and 2nd was 156 and it got to me in a single day and this is the best thing about PT casinos that cash outs are very fast.

I lost the money in the third time and was not affected by it because i had done my bit and earned good money by then. I really like all the PT games but could not really try the slots here and would come back here for them soon. I would give this casino an 8.

Grand reef casino is from the playtech portal and i think PT has the best slot games ever. And i love this portal the most and whenever it comes to making a real money deposit most of the times i just go for the casino from the playtech gaming community. The only thing which i did not like is that they did not have a instant play mode on this casino. And the best thing is that the playtech casinos have a very sting return to players. I sent 30 through my neteller and ignored the signup bonus which i do mos tof the times because their is a very small chance of meeting the wager.

I started with the gladiator game and this is my favourite slot game from the playtech. And got the white lady thing in the beginning and this game gave me a lot of action. I left this game with a profit of 9$ and i was betting very low since i did not have a big bank roll behind me. I played the thor slot and this is the first time i was playing this game and i really enjoyed the visuals and the sounds. The best one was when i got the j and k with the loki thing and this one got me around 1.50$.

Went to roulette after playing a couple of slots and i was now at 60 something bank roll. In roulette most of the time i put my money on black but this time i bet on odd and evens. I withdrew the money as soon as my balance was around 80 because i do not play on a single casino for a long time because that makes me greedy and then i start betting big and lose all the money. This casino is very nice and also has some free spins offers. I would give this casino 9 out of 10.

Games are ok

This casino will do anything in its power to delay paying you out. They make excuse after excuse and trip themselves up in their lies. Promises made not kept. Pit Boss does not contact when asked. Definitely would not recommend.