Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Grand Reef Casino - Giving me hard time with payments

UNRESOLVED
Cpotaka New Zealand
Posted on January 23, 2019.

I have wont $1700 + at Grand Reef Casino, I deposited using Skrill.
If you check the attachment you will be the date the withdrawl was made. I was emailing them frequently to see if they could hurry along my payment, on the 7th day, (which is the max amount of the time they state you have to wait) they email me saying that they can't get my funds to me, saying "as you are aware". I had no idea. See email attached, the issue is, they must have known that they are unable to pay to NZ/Australia, so should not offer the service to us, or let us deposit if they cant get winnings to us, I have emailed back asking for an eta as, as you can see in the email they havent actually given me this.
The reason I am complaining so early is because when they were run by the previous management these are the things they were saying to me and it look over 2 months to get SOME of my money, I thought with the change in management things would be different.

Thanks

If you have further questions please contact me, hopefully this is enough.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds