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Grand Reef Casino

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Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Grand Reef Casino Review

  • Wide selection of Playtech games
  • 24/7 support available through live chat, phone, or e-mail
  • Strict security standards
  • Proven fair through TST
  • No instant play client
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General info & Latest Promos
Website http://www.grandreefcasino.com
Established 2010
Owner Rand Logic Gaming NV. Casinos
Casino Promotion

Grand Reef Casino hails itself as "Australia and New Zealand's #1 Online Casino". With a sunny and aquatic theme, this should come as no surprise. This is a Playtech casino, meaning that they have one of the largest selections of games you can find. Grand Reef Casino has a license in the jurisdiction of Curacao.


Since Grand Reef Casino uses Playtech software, you can enjoy a wide variety of slots, table games, and video poker variants. As far as slots go, Playtech has some of the favourites of many online gamblers. Popular games include the Marvel series of slots, Wall Street Fever, and Daredevil. If you like three-reel video slots, you can get your fix with Grand Reef Casino's library of nearly 20 games.

If table games are your thing, Grand Reef Casino probably has what you're looking for. Get started with their huge assortment of blackjack and roulette games. Whether you want a traditional gamble or one with a bunch of unique side bets and bonus payouts, there's a variant for you. In addition, players can enjoy baccarat, craps, war, Caribbean Stud Poker, casino hold'em, and many others, including unique games like Tequila Poker and Wild Viking.

Video poker lovers have an adequate number of games to pick from. Some of the games are available in a one-hand, four-hand, twenty-five-hand, and fifty-hand variety. The available types are Jacks or Better, 10s or Better, Joker Poker, Megajacks, Deuces Wild, All-American, Aces & Faces, and 2 Ways Royal.


If you need assistance with anything, Grand Reef Casino will be able to accommodate you efficiently. They offer all players a live chat service from within the casino client. We maintain that this is the best way to get in touch with a support representative. However, if you would like to contact them by other means, Grand Reef Casino makes this easy. Reach them through several different toll-free numbers, or contact them via e-mail with the appropriate address. It's evident that Grand Reef Casino takes customer support seriously.

Security and Fairness

Players want to know that they're safe when playing online. To alleviate any fears, Grand Reef Casino has a detailed security system installed on their networks. Any information sent to Grand Reef Casino is encrypted with the latest technology. Furthermore, all data stored on their servers is protected with an ironclad firewall. With precautions like these, Grand Reef Casino is perfectly safe.

Grand Reef Casino is also one of the most trustworthy casinos in terms of game fairness. Even though they use the largest casino software provider in the world, Grand Reef Casino still has TST audit the games for fairness. This monthly report is even available for the general public to see.


Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

  • Software

  • Deposit Methods

    Bank Wire Transfer, ClickandBuy, EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Ukash, Visa Electron, Visa, Entropay, Ticket Premium, Diners Club International, UseMyFunds, Internet Banking, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller, Skrill
  • Withdrawal Times

    EWallets: 24-72 hours

    Bank Transfers: 5-10 days

    Cheques: 21-28 days

    Pending Time: 4-5 days

  • Affiliate Program

  • Restricted Countries

    • Albania
    • Armenia
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Azerbaijan
    • Bahrain
    • Bangladesh
    • Belarus
    • Bhutan
    • Bosnia and Herzegovina
    • Bulgaria
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • Cayman Islands
    • Costa Rica
    • Croatia
    • Czech Republic
    • Estonia
    • France
    • Hungary
    • Indonesia
    • Iraq
    • Israel
    • Italy
    • Japan
    • Kazakhstan
    • Kuwait
    • Kyrgyzstan
    • Latvia
    • Lebanon
    • Lithuania
    • Moldova
    • Montenegro
    • Netherlands
    • Pakistan
    • Poland
    • Puerto Rico
    • Qatar
    • Romania
    • Saudi Arabia
    • Singapore
    • Slovenia
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Tajikistan
    • Turkmenistan
    • Ukraine
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uzbekistan
  • Casino Type

    Download, Instant Play, Mobile
  • Manual Flushing

  • RTP

  • Currencies

    Australian dollars, Canadian dollars, Euros, New Zealand dollars, British pounds sterling, US dollars
  • Languages

  • Licences

  • Company

    Rand Logic Gaming NV. Casinos
  • Established

  • Live Chat

  • Contact

    International Phone Telephone: +44 203 139 9035

    International Fax Telephone: +44 (0)207 806 8162

    Australia Toll Free Telephone: 1 800 824 591

    Canada Toll Free Telephone: 1 855 582 4591

    UK Toll Free Telephone: 0808 238 7535

  • Deposit Limit Tool

  • Wager Limit Tool

  • Loss Limit Tool

  • Time/Session Limit Tool

  • Self-Exclusion Tool

  • Cool Off/Time-Out Tool

  • Reality Check Tool

  • Self-Assessment Test

  • Withdrawal Lock

  • Self-Exclusion Register Participation

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Grand Reef Casino Reviews by Players


Write a review
judgejury 1 review
New Zealand
Reviewed on January 3, 2019


Games are good!


I received this letter today:

Thank you for contacting us regarding your withdrawal on Grand Reef Online.

We apologize for the time it took to get back Online and we are now in the final stages of going online for the first time again.

As such, Grand Reef Online has been re Branded with a stylish new look and gaming platform. Our new Management team has taken the re-brand very serious and soon it will be one of the major online Brands once more.

Unfortunately all balances and withdrawals from the previous Brand/ Owners has not been carried over to this new Brand. We won’t have any data on the older version as this is a newly designed & Managed Casino.

Rest assured that all future withdrawals you will be making with us will be paid timeously and on time

Which basically means they are not paying ,in there words the slat has been wiped clean, they owe me nothing
I dont know how they are able to still operate in new zealand
I will use social media to educate people on the real dangers of Grandreefcasino
They need to be stopped !!!!!!!!!!!!
Reviewed on November 5, 2018


Nothing, nothing, nothing, nothing, filling 50 characters.


I placed a withdrawal for NZD$3500 back in May this year (Now November) I followed up for months and only got false promises. Then all of a sudden the Casino was closed for months, to upgrade its systems and use a new engine. During this period, apparently new management also took over. They have now reopened and apparently will not be honoring any account balance or withdrawal from previous owners. Blatant Theft and false promises the whole way along.
ShaneC 3 reviews
New Zealand
Reviewed on June 25, 2018


The games are Great but that is where it stops, sorry too say


I dislike the Support has is not working at all via email and online support as well as the phone number just keeps ringing. I have now given Up on the $8000 NZD owed Very sad.

Please steer clear This is not a real Casino, Has wasted 3 month of my time
Reviewed on April 25, 2018


The support is very quick and always available. But that's it!


Don't play there! This Casino is a joke and absolutely not recommendable. I waited for my withdrawal 5 weeks! I guess they wouldn't pay me at all without contacting the support every second day. Finally I contacted Playtech (there is a support for players in Playtech Casinos) and two days later I got my money. Only one advice: stay away from these guys, they only want to keep your money!
senator912 15 reviews
Reviewed on April 16, 2018


Nice graphics, nice bonus, offer slots of game choices, nice payouts.


I find the withdrawal process is way to slow. They claim 5 to 7 business days. I have have payouts take from 4 weeks up to almost 2 months before getting my payouts. The excuse is always the same high volume. Gets pretty boring after a while being told the same thing over and over.
Edman 9 reviews
Reviewed on May 31, 2017


Nice Playtech slots. Different currency to play with.


Pending time withdrawal is too long (more than a week). They tried to make a delay for it such as asking for more personal documents or to fill in a "Deposit confirmation form". Got a lot of casino spam (post, phone calls, mails). Avoid this casino!
Reviewed on March 16, 2017


Supports NZD, used to be quick withdrawals back in 2011 or so.


The false information on their website claiming withdrawals take 1-5 business days. I have a pending withdrawal of only 400NZD that hasn't moved and its been 2 weeks, and the customer service reps just give the same generic responses. Its almost sad that they've dealt with so many angry customers that they'd no doubt be copying/pasting their responses to everyone. "It has been escalated" "It has been passed to the pit boss" "It has been followed up again to the finance team" etc etc.... They need to stop with the advertising until they have a capable system to deal with the withdrawals before attracting new victims.
Vince P. 10 reviews
Reviewed on February 5, 2017


I love playtech, marvel games are great, and the whole playtech layout is great.


Withdrawal took over 4 weeks for something to happen, then they paid half of my $1000 and told me the other half will be there next week. Stay away bad casino!
Yarka 4 reviews
Reviewed on January 6, 2017




It has been almost 4 years for the casino to pay $2400, they have resorted to everything from misleading to lying and defrauding me. I have been fighting for 4 years to get my money. Do not Deposit there. You will spend countless years in attempt to get anything out

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