EmuCasino

Not much to like about a casino that takes advantage and stalls investigation process. Highly unsatisfied. Be careful playing here. Make sure you do your research before depositing as they like to stall you and glitch the games you play. I have screen shots of this all.

I was cheated! Deposited on my first welcome bonus. Started winning big on a power combo game. Was kicked out game while feature was built up on multiple bets before popping on a high bet! Talked to live chat multiple times about this. They claimed that the game I was playing was not allowed to be played with a match bonus! I READ CAREFULLY AND FULLY THE TERMS AND CONDITIONS BEFORE DEPOSITING ALSO TALKING TO LIVE CHAT SO THAT I WOULD NOT BREACH MY BONUS CONDITIONS. Got the same run around they give everyone. "We will get back to you in 24hrs" it's been 3 long days. I talk to them everyday for them to give the same response. Will be taking this up with the MGA if I get no response today. DISGUSTING BUSINESS practice! Stalling tactics.

Emu Casino: Emu-lating Vegas, Big Wins And The Emu-zing Casino Experience!

It's time to fly and dive beak-first into the wild world of Emu Casino, where the slots are hot and the support is... well, let's just say they're not running around like free range chickens!

It's a balmy day in July 2023, and I was feeling very lucky. I strut into Emu Casino, ready to ruffle some feathers. Now, I'd heard through the grapevine that these birds were known for their generosity, but I was about to find out just how far they'd go to keep their chicks happy.

So there I was, playing a bonus game, when suddenly I realized the maximum cash out was supposed to be $25. Cue the dramatic music! But hold your eager horses (or should I say, emus?), because the support team swooped in like a flock of superheroes. They took one look at the confusion between their T&Cs and what they'd told me, and BAM! They bumped up my withdrawal to a cool $100ish. Talk about going above and beyond, these emus definitely weren't playing chicken!

Emu Casino's got more variety than an Australian petting zoo. From pokies to table games, they've got it here. But the real star of the show? The live casino section, featuring the one and only Crazy Time wheel that I adore so much! You'd just have to be at the right time to catch these dream multipliers! 800x, 1000x more or less! What I'm after is a 10,000x as the closest thing I can catch is a 2500x multiplier from a Cash Hunt 25x top slot!

Speaking of stars, let me tell you about this Relax Gaming competition I entered back in July - August 2023. There was this young forum admin. Picture a fiery, dominant spring chicken with a heart of gold (and easy on the eyes, if you catch my drift) almost as if she had driven the ranks of being a Chief Inspector. Very smashing!

Anyway, I decided to take Iron Bank for a spin and holy moly, did it pay off! Four scattered vaults later and I'm sitting pretty with a $152.42 win. That's 762 times my bet, for those keeping score at home.

2023 was my year, apparently. Lady Luck was nesting in my pocket and I managed to strut away with a tidy $306 profit. This year? Well, let's just say the emu's lost a few feathers. But that's the nature of the beast, isn't it?

Now, I'll be honest, Emu Casino's loading times can be slower than a koala on Valium but no more than a sloth. But what they lack in speed, they make up for in customer service. These support agents are so professional, they could teach a masterclass in problem-solving. They are no doubt one of the best!

Oh, and get this, they're cool with VPNs & proxies! That's right, no geo-blocking shenanigans here. As the casino mentioned, "players may use a VPN to enjoy uninterrupted, unrestricted access for a smoother casino experience." Music to my two ears!

So, what's the verdict? Despite the occasional casino lag, Emu Casino is a solid 10! With their top-notch support, fantastic game selection, and hassle-free cashouts, they're proof that you don't need to be the biggest bird in the bush to soar above the rest. Just remember, gamble responsibly and don't be an ostrich with your head in the sand!

As for the spring chicken that's here to stay however.....😍

I like Emu Casino, it has some of my personal favorite games to play and their own games like Eddy Dundee which is my favorite. I have been playing with them for just over a year.

They have options to earn "Emu points" that you can then redeem for bonuses and free spins.

They also have account managers for Vip members who gift random amounts of monies and even send Wine and chocolate baskets out to them annually, not that I have received any of the above but have seen other friends who are ViPs get this.

There are a few so I'll list them.
1.
Withdrawals
I have Skrill but prefer to withdraw any amounts directly to my bank account to avoid fees.
It takes way too long to withdraw money from emu compared with other sites. They have a process that is obviously broken and needs revision.
The process to withdraw is:
Select the amount to withdraw.
Select withdraw method (Skrill or Bank transfer).
Submit.
From this point, it should take 2-3 days to receive. Unfortunately, that's not the case with emu support.
The team cancels every large withdrawal (anything over $500NZD) and ask via email for information to be input in their format to process the deposit. Not saying my information for bank transfer was incorrect, they just need it in their specific way to process. Once you do this they say it is under review, the review process takes (in my experience) 1 - 3 days, and once approved they email to confirm and say the deposit will be received by bank transfer a further 2-3 Days. This process isn't sufficient and needs to be reviewed ASAP.

2.
Customer service
The team used to be really efficient and answer most questions via chat, unfortunately, the chat system responses are no longer working this way. Response times now are like 2 days and generally, the chat responses have already been answered by another team via email during this period, making the whole situation very confusing and impossible to resolve anything if you need actual assistance.

3.
Emu point redemption.
I recently redeemed a large amount of Emu points for free spins to play on the selection of games they have for this, unfortunately for me, the games had been removed from Emu, and customer support said I wouldn't be able to spend my earned redeemed points but could deposit real money and play another game and receive a bonus (the same bonus everyone gets) ...I never followed up with this and won't be redeeming anything or accepting any bonus from emu in the future.

4.
Website Design
Absolutely the worst online casino to play on mobile, and then it isn't that much better on PC. Needs to be reviewed ASAP.

Been a customer for more than 3 years.
Used to have a good fast withdrawal, very responsive and have a very good interface. In the past, everything was processed accurately.

When you have big winning amount, they will reject your withdrawal saying that they are not able to transfer because of bank regulation. Previously I have no issue with withdrawal and all of a sudden they are giving this excuses when i have bigger winning amount ($20,000).

I have support ticket that is opened since Feb 2021 and until now, May 2021 is still not resolved. Keep saying that they are waiting outcome from management team. I have to do follow-up every day to speak with their manager and its just really hard to reach them.

Either the managers (Tyler and Wayne) not on shift OR he's on leave. Seems like he is on leave every week...
They keep giving false promises, saying they will give the outcome in 24 hours, 12 hours or whatever it is but it never happens.
I keep following-up on a ticket in daily basis and keep getting un-clear responses where they admitted themselves either the casino or game provider encounter issue on one of my bet.

The withdrawal was fast, it took me around 3 hours to get the money, and also thanks to the support, as they helped me with all my problems. It was good to play there.

There won't be too much minuses, but one. Interface is not very comfortable for me. For about 40 minutes I was searching for the FAQ button, but as a result I found it. So I can tell, that for 1 game it's okay.

This is my first casino review but I felt like I had to guide others out there who, like me, were hesitant about gambling online. Genuinely a great experience and withdrawal to AU bank account only took a week. Several withdrawals now and I'm actually up at this casino. No problems and not shady like others!

Occasional issue here and there with some slots on mobile. I also think the deposit bonuses are pretty crappy - I advise against them, you may be stuck having to play many times over your deposit to be allowed a withdrawal!

Very good site to play at. Deposited yesterday evening 35€ and won 270€. I've made a withdraw using bitcoin and they credited my money in 3 hours. Very good experience, I'll sure play again. Serious casino are so hard to find out there.

Really nothing to dislike, they were very serious with me, I had an issue using the first deposit bonus because I forget to insert the code (ehehe) and they credited my bonus instantly when I asked to live chat.

This is the only casino in Australia that I enjoy playing on for years. I am happy with the 24 live friendly support and the selection of games to play on.

I cannot play netent games due to restrictions as much as I love this provider. Hopefully they can fix this, which can draw many registered players..,

I have been a loyal customer for over 3 years. The cash drops and bonuses were really good but I haven't received anything worthwhile for over a year now in the way of cash drops.
Great selection of games I really enjoy.

Customer service is terrible and frustrating to deal with.
Live chat don't know there own site or promotions.
Site is always glitching and crashing and lots of misleading promotions and bonuses.

I recently have deposited a few times on emu casino without any major wins but have always had great game play. Just yesterday I withdrew my highest winnings so far ($5600) it took less than 24 hours to hit my bank account. Highly recommend emu casino. Great team.