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EmuCasino

7.03
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Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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EmuCasino Review

  • Large selection of Microgaming slots and games
  • Totally instant play
  • Secured with SSL encryption by Thawte
  • eCOGRA monthly auditing
  • Several country restrictions
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General info & Latest Promos
Website http://www.emucasino.com
Established 2012
Owner Fortune Logic Ltd.
Casino Promotion EmuCasino: 100% up to $/€100

EmuCasino is an instant-play online casino designed for all iGaming enthusiasts. It is powered by Microgaming, NetEnt, BetSoft, Habanero, Oryx, 2by2, 1x2 Gaming, Big Time Gaming, Genesis, Multislot, Playson, QuickSpin, iSoftBet, GameArt and RabCat software providers. The casino is licensed by the jurisdiction of Curacao.

Restricted Countries and Terrirories

EmuCasino does not accept players who reside in Belgium, Denmark, Malaysia, France, Italy, Spain, South Africa, Turkey, Israel, United Kingdom, United States or any United States territory.

Virtual Games

Being a Microgaming casino, the collection of games at EmuCasino contains the majority of the software's catalogue. This includes games such as Mega Moolah slot, 300 Shields slot, Immortal Romance slot, Agent Jane Blonde slot, and Break da Bank Again slot. Players can also enjoy several three-reel slot games and pub-style AWPs.

EmuCasino features a wide range of table games. Blackjack players have access to several variants of the game, including Vegas Strip Blackjack, Multi-Hand Premier Blackjack Gold, Spanish 21, and Super Fun 21. Roulette players can enjoy a game of American, European, or French roulette, as well as some other specialty varieties. Other games include craps, pai gow poker, and Cyberstud Poker.

The video poker assortment at EmuCasino is diverse. The casino offers games in both single-hand and multi-hand denominations. These include popular variants like Jacks or Better, Deuces Wild, Bonus Poker, and Tens or Better. Players can also try some less common video poker games, such as Louisiana Double and Bonus Poker Deluxe.

Live Games

There is a live casino section at EmuCasino, which broadcasts the actual games of Live Roulette, Live Blackjack, Live Baccarat and Live Casino Hold’em.

Mobile Gaming

EmuCasino offers an incredible mix of traditional yet modern mobile casino games. All casino members can play their preferred games on desktop, or use their mobile or tablet devices to play the games on the go. 

Support

In case players need any kind of assistance, there are many ways to contact EmuCasino technical support. Support provided includes Email support, Live Chat, Telephone and FAQs.

Security and Fairness

EmuCasino meets our standards for safety. They use SSL encryption, the gold standard for online security. This protocol makes it virtually impossible to read your sensitive details when they travel through the EmuCasino network. This technology is provided by Thawte, a major online security company. Further details can be seen by clicking the Thawte seal on the bottom of the EmuCasino website.

Microgaming is one of the most reliable gaming platforms around. EmuCasino features independent audit information, by providing eCOGRA monthly auditing on their website.

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Casino details
More Casino Details More details
  • Website

    http://www.emucasino.com
  • Software

    Microgaming, Evolution Gaming, Betsoft, NextGen Gaming, 1x2Games, iSoftBet, Genesis Gaming, Leander Games, Oryx Gaming, Quickspin, Rabcat, Multislot, 2 By 2 Gaming, Big Time Gaming, GameArt, Habanero, Xplosive, Pragmatic Play, Iron Dog Studios, Booming Games, Wazdan, Nolimit City, Evoplay Entertainment
  • Deposit Methods

    Bank Wire Transfer, MasterCard, Neteller, instaDebit, Visa, Euteller, Trustly, Skrill, Bitcoin, Interac, EcoPayz, Flexepin, Neosurf
  • Withdrawal Methods

    Bank Wire Transfer, Neteller, Visa, Euteller, Skrill, Bitcoin, Trustly, Interac, EcoPayz
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 5-7 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 24 hours

  • Withdrawal Limit

    EUR 20,000 per month
  • Affiliate Program

    EmuPartners
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • Cayman Islands
    • Denmark
    • Estonia
    • France
    • Germany [1]
      • Schleswig-Holstein
    • Hungary
    • Iraq
    • Israel
    • Italy
    • Malaysia
    • North Korea
    • Philippines
    • Poland
    • Puerto Rico
    • Romania
    • Saudi Arabia
    • Singapore
    • Slovakia
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Australian dollars, Canadian dollars, Euros, British pounds sterling, Japanese yen, Norwegian kroner, New Zealand dollars, US dollars
  • Languages

    English
  • Licences

    Curacao
  • Company

    Fortune Logic Ltd.
  • Established

    2012
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

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EmuCasino Reviews by Players

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JamieCNZ 5 reviews
New Zealand
Reviewed on August 18, 2021

LIKED

I like Emu Casino, it has some of my personal favorite games to play and their own games like Eddy Dundee which is my favorite. I have been playing with them for just over a year.

They have options to earn "Emu points" that you can then redeem for bonuses and free spins.

They also have account managers for Vip members who gift random amounts of monies and even send Wine and chocolate baskets out to them annually, not that I have received any of the above but have seen other friends who are ViPs get this.

DISLIKED

There are a few so I'll list them.
1.
Withdrawals
I have Skrill but prefer to withdraw any amounts directly to my bank account to avoid fees.
It takes way too long to withdraw money from emu compared with other sites. They have a process that is obviously broken and needs revision.
The process to withdraw is:
Select the amount to withdraw.
Select withdraw method (Skrill or Bank transfer).
Submit.
From this point, it should take 2-3 days to receive. Unfortunately, that's not the case with emu support.
The team cancels every large withdrawal (anything over $500NZD) and ask via email for information to be input in their format to process the deposit. Not saying my information for bank transfer was incorrect, they just need it in their specific way to process. Once you do this they say it is under review, the review process takes (in my experience) 1 - 3 days, and once approved they email to confirm and say the deposit will be received by bank transfer a further 2-3 Days. This process isn't sufficient and needs to be reviewed ASAP.

2.
Customer service
The team used to be really efficient and answer most questions via chat, unfortunately, the chat system responses are no longer working this way. Response times now are like 2 days and generally, the chat responses have already been answered by another team via email during this period, making the whole situation very confusing and impossible to resolve anything if you need actual assistance.

3.
Emu point redemption.
I recently redeemed a large amount of Emu points for free spins to play on the selection of games they have for this, unfortunately for me, the games had been removed from Emu, and customer support said I wouldn't be able to spend my earned redeemed points but could deposit real money and play another game and receive a bonus (the same bonus everyone gets) ...I never followed up with this and won't be redeeming anything or accepting any bonus from emu in the future.

4.
Website Design
Absolutely the worst online casino to play on mobile, and then it isn't that much better on PC. Needs to be reviewed ASAP.
Derrickgg 1 review
Victoria
Reviewed on May 19, 2021

LIKED

Been a customer for more than 3 years.
Used to have a good fast withdrawal, very responsive and have a very good interface. In the past, everything was processed accurately.

DISLIKED

When you have big winning amount, they will reject your withdrawal saying that they are not able to transfer because of bank regulation. Previously I have no issue with withdrawal and all of a sudden they are giving this excuses when i have bigger winning amount ($20,000).

I have support ticket that is opened since Feb 2021 and until now, May 2021 is still not resolved. Keep saying that they are waiting outcome from management team. I have to do follow-up every day to speak with their manager and its just really hard to reach them.

Either the managers (Tyler and Wayne) not on shift OR he's on leave. Seems like he is on leave every week...
They keep giving false promises, saying they will give the outcome in 24 hours, 12 hours or whatever it is but it never happens.
I keep following-up on a ticket in daily basis and keep getting un-clear responses where they admitted themselves either the casino or game provider encounter issue on one of my bet.
78lennart 9 reviews
Canada
Reviewed on January 26, 2021

LIKED

The withdrawal was fast, it took me around 3 hours to get the money, and also thanks to the support, as they helped me with all my problems. It was good to play there.

DISLIKED

There won't be too much minuses, but one. Interface is not very comfortable for me. For about 40 minutes I was searching for the FAQ button, but as a result I found it. So I can tell, that for 1 game it's okay.

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