EmuCasino

Not much to like about a casino that takes advantage and stalls investigation process. Highly unsatisfied. Be careful playing here. Make sure you do your research before depositing as they like to stall you and glitch the games you play. I have screen shots of this all.

I was cheated! Deposited on my first welcome bonus. Started winning big on a power combo game. Was kicked out game while feature was built up on multiple bets before popping on a high bet! Talked to live chat multiple times about this. They claimed that the game I was playing was not allowed to be played with a match bonus! I READ CAREFULLY AND FULLY THE TERMS AND CONDITIONS BEFORE DEPOSITING ALSO TALKING TO LIVE CHAT SO THAT I WOULD NOT BREACH MY BONUS CONDITIONS. Got the same run around they give everyone. "We will get back to you in 24hrs" it's been 3 long days. I talk to them everyday for them to give the same response. Will be taking this up with the MGA if I get no response today. DISGUSTING BUSINESS practice! Stalling tactics.

Emu Casino: Emu-lating Vegas, Big Wins And The Emu-zing Casino Experience!

It's time to fly and dive beak-first into the wild world of Emu Casino, where the slots are hot and the support is... well, let's just say they're not running around like free range chickens!

It's a balmy day in July 2023, and I was feeling very lucky. I strut into Emu Casino, ready to ruffle some feathers. Now, I'd heard through the grapevine that these birds were known for their generosity, but I was about to find out just how far they'd go to keep their chicks happy.

So there I was, playing a bonus game, when suddenly I realized the maximum cash out was supposed to be $25. Cue the dramatic music! But hold your eager horses (or should I say, emus?), because the support team swooped in like a flock of superheroes. They took one look at the confusion between their T&Cs and what they'd told me, and BAM! They bumped up my withdrawal to a cool $100ish. Talk about going above and beyond, these emus definitely weren't playing chicken!

Emu Casino's got more variety than an Australian petting zoo. From pokies to table games, they've got it here. But the real star of the show? The live casino section, featuring the one and only Crazy Time wheel that I adore so much! You'd just have to be at the right time to catch these dream multipliers! 800x, 1000x more or less! What I'm after is a 10,000x as the closest thing I can catch is a 2500x multiplier from a Cash Hunt 25x top slot!

Speaking of stars, let me tell you about this Relax Gaming competition I entered back in July - August 2023. There was this young forum admin. Picture a fiery, dominant spring chicken with a heart of gold (and easy on the eyes, if you catch my drift) almost as if she had driven the ranks of being a Chief Inspector. Very smashing!

Anyway, I decided to take Iron Bank for a spin and holy moly, did it pay off! Four scattered vaults later and I'm sitting pretty with a $152.42 win. That's 762 times my bet, for those keeping score at home.

2023 was my year, apparently. Lady Luck was nesting in my pocket and I managed to strut away with a tidy $306 profit. This year? Well, let's just say the emu's lost a few feathers. But that's the nature of the beast, isn't it?

Now, I'll be honest, Emu Casino's loading times can be slower than a koala on Valium but no more than a sloth. But what they lack in speed, they make up for in customer service. These support agents are so professional, they could teach a masterclass in problem-solving. They are no doubt one of the best!

Oh, and get this, they're cool with VPNs & proxies! That's right, no geo-blocking shenanigans here. As the casino mentioned, "players may use a VPN to enjoy uninterrupted, unrestricted access for a smoother casino experience." Music to my two ears!

So, what's the verdict? Despite the occasional casino lag, Emu Casino is a solid 10! With their top-notch support, fantastic game selection, and hassle-free cashouts, they're proof that you don't need to be the biggest bird in the bush to soar above the rest. Just remember, gamble responsibly and don't be an ostrich with your head in the sand!

As for the spring chicken that's here to stay however.....😍

I like Emu Casino, it has some of my personal favorite games to play and their own games like Eddy Dundee which is my favorite. I have been playing with them for just over a year.

They have options to earn "Emu points" that you can then redeem for bonuses and free spins.

They also have account managers for Vip members who gift random amounts of monies and even send Wine and chocolate baskets out to them annually, not that I have received any of the above but have seen other friends who are ViPs get this.

There are a few so I'll list them.
1.
Withdrawals
I have Skrill but prefer to withdraw any amounts directly to my bank account to avoid fees.
It takes way too long to withdraw money from emu compared with other sites. They have a process that is obviously broken and needs revision.
The process to withdraw is:
Select the amount to withdraw.
Select withdraw method (Skrill or Bank transfer).
Submit.
From this point, it should take 2-3 days to receive. Unfortunately, that's not the case with emu support.
The team cancels every large withdrawal (anything over $500NZD) and ask via email for information to be input in their format to process the deposit. Not saying my information for bank transfer was incorrect, they just need it in their specific way to process. Once you do this they say it is under review, the review process takes (in my experience) 1 - 3 days, and once approved they email to confirm and say the deposit will be received by bank transfer a further 2-3 Days. This process isn't sufficient and needs to be reviewed ASAP.

2.
Customer service
The team used to be really efficient and answer most questions via chat, unfortunately, the chat system responses are no longer working this way. Response times now are like 2 days and generally, the chat responses have already been answered by another team via email during this period, making the whole situation very confusing and impossible to resolve anything if you need actual assistance.

3.
Emu point redemption.
I recently redeemed a large amount of Emu points for free spins to play on the selection of games they have for this, unfortunately for me, the games had been removed from Emu, and customer support said I wouldn't be able to spend my earned redeemed points but could deposit real money and play another game and receive a bonus (the same bonus everyone gets) ...I never followed up with this and won't be redeeming anything or accepting any bonus from emu in the future.

4.
Website Design
Absolutely the worst online casino to play on mobile, and then it isn't that much better on PC. Needs to be reviewed ASAP.

Been a customer for more than 3 years.
Used to have a good fast withdrawal, very responsive and have a very good interface. In the past, everything was processed accurately.

When you have big winning amount, they will reject your withdrawal saying that they are not able to transfer because of bank regulation. Previously I have no issue with withdrawal and all of a sudden they are giving this excuses when i have bigger winning amount ($20,000).

I have support ticket that is opened since Feb 2021 and until now, May 2021 is still not resolved. Keep saying that they are waiting outcome from management team. I have to do follow-up every day to speak with their manager and its just really hard to reach them.

Either the managers (Tyler and Wayne) not on shift OR he's on leave. Seems like he is on leave every week...
They keep giving false promises, saying they will give the outcome in 24 hours, 12 hours or whatever it is but it never happens.
I keep following-up on a ticket in daily basis and keep getting un-clear responses where they admitted themselves either the casino or game provider encounter issue on one of my bet.

The withdrawal was fast, it took me around 3 hours to get the money, and also thanks to the support, as they helped me with all my problems. It was good to play there.

There won't be too much minuses, but one. Interface is not very comfortable for me. For about 40 minutes I was searching for the FAQ button, but as a result I found it. So I can tell, that for 1 game it's okay.

This is my first casino review but I felt like I had to guide others out there who, like me, were hesitant about gambling online. Genuinely a great experience and withdrawal to AU bank account only took a week. Several withdrawals now and I'm actually up at this casino. No problems and not shady like others!

Occasional issue here and there with some slots on mobile. I also think the deposit bonuses are pretty crappy - I advise against them, you may be stuck having to play many times over your deposit to be allowed a withdrawal!

Very good site to play at. Deposited yesterday evening 35€ and won 270€. I've made a withdraw using bitcoin and they credited my money in 3 hours. Very good experience, I'll sure play again. Serious casino are so hard to find out there.

Really nothing to dislike, they were very serious with me, I had an issue using the first deposit bonus because I forget to insert the code (ehehe) and they credited my bonus instantly when I asked to live chat.

This is the only casino in Australia that I enjoy playing on for years. I am happy with the 24 live friendly support and the selection of games to play on.

I cannot play netent games due to restrictions as much as I love this provider. Hopefully they can fix this, which can draw many registered players..,

I have been a loyal customer for over 3 years. The cash drops and bonuses were really good but I haven't received anything worthwhile for over a year now in the way of cash drops.
Great selection of games I really enjoy.

Customer service is terrible and frustrating to deal with.
Live chat don't know there own site or promotions.
Site is always glitching and crashing and lots of misleading promotions and bonuses.

I recently have deposited a few times on emu casino without any major wins but have always had great game play. Just yesterday I withdrew my highest winnings so far ($5600) it took less than 24 hours to hit my bank account. Highly recommend emu casino. Great team.

Plenty of games to choose from and the casino is very easy to navigate your way around! The casino is welcoming in the initial state as they insist on collecting your details and deposit methods, but oh how things change! Initial support is fantastic, but as soon as issue comes about (mine was roughly $3000 worth of deposits in) they will avoid helping you at all costs and give you the run around, constantly putting the blame on their game suppliers, hoping that after months of passed time with no result, that you will simply 'give up'. Very sickened by this casino

The casino has many in-game glitches and misleading promotions that the casino support will never actually address when questioned. First is their Casino races, completely fake leaderboard! Second is their VIP program, cash drops and free spins are absolutely non existent! Third is their 'win shielding' which is a software glitch that implies a technical issue has taken place, deducting your account of the bet size, but completely blinding you to the fact your win from their game provider has just been snatched from your hands and put into theirs! Please be my guest and question the casino on any of these issues, and witness them avoid answering the question! Please avoid Emu Casino for your own sake and to make others aware! Cheers

EmuCasino

5 years ago

Hi IFTHISWASWAR,

Thank you for your review.

Can you please submit a complaint via the Askgamblers e-form and we can respond to you accordingly.

Looking forward to your reply.

Thank you.

Sincerely,
EmuCasino Customer Support

Withdrew $1000 out on the 21/08/19 and also withdrew $300 out on the 23/08/19 and was told at the latest it would arrive to my bank account within 10 working days, (05/09/19) its now the 10/09/19 and I still have not received the money... starting to have my doubts about the legitimacy of emu casino.

I like the website, I like the games. But unfortunately it’s not enough to counteract my disappointment right now. I hope they will contact me and help me sort this out!

I am still waiting to be verified !!!!! I was told when I joined that it would only be a few hours and at absolute maximum 24 hours and now live support have changed their tune for that and are sending the automated response of the heavy amount of customers they’re receiving I’m very sad and distressed as just want to withdraw my money and get it !!!!!

EmuCasino

5 years ago

Hi Kateausty,

Thank you for your review.

Can you please submit a complaint via the Askgamblers e-form and we can respond to you accordingly. We will not be able to retrieve your account details via AskGamblers review page.

Looking forward to your reply.

Sincerely,
EmuCasino Customer Support

I like the amount of games and the emu shop where when you accumulate points you can buy bonuses from the ‘shop’. I do like the look of the site also!

I reached silver level... upon getting to silver lever it states you get ‘cash drops’ and free spins on all games. Well I’ve been silver for a year and NEVER received a cash drop or free spins (on all games) yes - I asked about this with a customer service person in their chat heaps of times and got the same response.... ‘only the ‘market team’ can load cash drops they will send you an email if your eligible for one’ ... I asked what’s the ‘eligibility criteria’ apparently reaching silver wasn’t it.... they couldn’t tell me...???.... I then sent an email out of frustration .... same thing .... generic response and couldn’t tell me what the eligibility criteria was?! Dodgy!!!!!!! So if you reach silver or above - don’t expect any cash drops or the free spins you can use on any games!!!

There is no positive in this casino. You can deposit to your account in an instant but problem is it will take forever to withdraw your money. Aside from days of waiting to get your account verified it will take you a month to get your winnings

It takes ages to get verified. they will keep stalling to process your withdrawal request and when you contact their live chat or via email they will just send you the same generic answers "Due to large volume bla bla. apologies bla bla" You will just get frustrated.

I like the selection of games you can Play. I like the level of bets U can do and the bonuses are awesome.i also like the fast connection and how when U lose connection U don't lose Ur money

That I haven't won Big yet and I would like a better cash back offer to loyal customers. I don't like the fact that you can withdraw and then cancel it

Good selection of games and I have had a good experience with how often I have hit bonuses. Live chat are friendly but I have gotten the run around with verification time.

Verification time.. they say can take a week to get verified. No site I have played at has taken that long to verify documents. So if you have a win you are not able to withdraw till verification is complete.

Great selection of slots to play, good payouts love it. Probably the best Australia one I play love it
Definitely have recommended to family and friends

Verification and withdrawals take a very long time. When stated it only take 24 hours when I waited 4 days for verification and now 48 and stilling waiting for approval of my $20,000 withdraw

Been with emu casino over a year now easy to use site 100% one of the better ones in Australia
Huge range of slots, fast 24/7 support

Slots seem fair just not many substantial big wins, withdrawal limit

EmuCasino

5 years ago

Dear Lochlanb,

Thank you for your feedback.

We strive our best to deliver to our customers and we proactively find ways for improvement to enhance overall user experience.

Thank you once again.

EmuCasino Customer Support

Live tables are a very cool idea and a good variety of games to play

Long ID verification wait time and keep getting the same automated reply from support

EmuCasino

5 years ago

Dear Clncarston,

Thank you for your feedback.

As for the verification process, we are working around the clock to ensure our customers' documents is processed correctly and accurately. We have added extra staff to ensure the process is within the stipulated process time frame.

Please do contact us on our 24/7 Live Support to assist you in any matters.

Thank you.

EmuCasino Customer Support Team

An amazing site, definitely one of the better ones in Australia. A massive selection of games. Smooth and fast live games
Very enjoyable and thanks for the $35,000

Pokies in my opinion are a rought and odds were only good when I first started played them

EmuCasino

5 years ago

Dear Slipperypineapple,

Congratulations on your winnings!

We would like to thank you and value your feedback. We here at EmuCasino always find ways to improve overall customer experience.

If you have feedback that you wish to address it to us, you can do so by dropping us an email or contacting our 24/7 Live Support.

Thank you and congrats on your winnings once again.

Sincerely,
EmuCasino Customer Support

Beautiful site design! Great selection of games! Excellent support as well as fast account verification!
Fast withdrawal

Sometimes a little busy payment department, but it s not problems!

EmuCasino

6 years ago

Hello SeamanStewart,

Thank you for your excellent review and we are glad that you are enjoying the games that our site has to offer.

We appreciate and value your continuous support and you can give us your feedback on areas on improvement via our communication platform ( Email Ticket and 24 / 7 Chat support)

Thank you

The variety of games is good and new games are being added all the time. Support are some of the friendliest I've come across and they are always there to hand out no deposit spins or help with anything you need. Withdrawals are great too. I have made a few withdrawals so far and each time the money has been in my bank within 48hrs.

The emu shop isn't the best. Hard to get enough points to buy very little and there hasn't been any discount promotions that I've seen so far.

EmuCasino

6 years ago

Hi Kimboslice83,

Thank you very much for your review. It's nice to know that you are enjoying our casino and its features.

We strive our best to deliver to our customers and we proactively find ways for improvement to enhance overall user experience.

Please do visit us on our 24 / 7 Live Support and talk to us about your Emupoints. Our dedicated EmuCasino Customer Service will be able to review your account and advise you on this matter.

Thank you once again.

Good variety of games. Live support is always very helpful. Any issues are resolved quite fast.

EmuCasino

6 years ago

Hi Rebeckerah,

Thank you very much for your review. It's great to see that overall you enjoyed playing in our casino. EmuCasino always stresses on delivering excellent customer service to our players.

We are very proud of the work they are doing but it is always great to hear.

We hope you continue to enjoy using our products.

The selections of slots are good and live chat is instantly replied

3 months and account is being reviewed with an $800 balance.

Had an issue with a deposit bonus play through % wasn't right, I can't remember if it was a $50 or $100 I deposited but after playing through over $1000 going from $2-$5 spins it said only 6%.
So I questioned them on chat and after 30 minutes of confusing chat they had changed the max bet on bonus to $1 so they said now it is a bigger playthrough amount as I increased the bonus amount and must now play that out on max $1.

I wasn't happy and said I will leave a review about it on here, and continued on spinning.
I then opened another window to change slots to find they had blocked me out of my account. I questioned the same CSR on chat and she said she sent it for a compliance review.
Luckily the original slot was still open and I could still play it out, leaving over $800 that I can't access until review is completed.

It has now been nearly three months I reply to my ticket email and ask on chat weekly and just keep recieving the same generic reply,

As such, you will not be able to access your account until further notice. We are not able to provide you with an exact time frame on this.

I Just keep getting the run around with no promising answer or time frame.