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EmuCasino is restricted in your country, please try these instead:

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EmuCasino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 49 Reviews
5.7/10
49 Reviews
Complaint Response 56 Complaints
2 days avg. 56 Complaints
What we like
  • Large selection of Microgaming slots and games
  • Totally instant play
  • Secured with SSL encryption by Thawte
  • eCOGRA monthly auditing
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


EmuCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.emucasino.com
Established
2012
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

EmuCasino is an instant-play online casino designed for all iGaming enthusiasts. It is powered by Microgaming, NetEnt, BetSoft, Habanero, Oryx, 2by2, 1x2 Gaming, Big Time Gaming, Genesis, Multislot, Playson, QuickSpin, iSoftBet, GameArt and RabCat software providers. The casino is licensed by the jurisdiction of Curacao.

Restricted Countries and Terrirories

EmuCasino does not accept players who reside in Belgium, Denmark, Malaysia, France, Italy, Spain, South Africa, Turkey, Israel, United Kingdom, United States or any United States territory.

Mobile Gaming

EmuCasino offers an incredible mix of traditional yet modern mobile casino games. All casino members can play their preferred games on desktop, or use their mobile or tablet devices to play the games on the go. 

Security and Fairness

EmuCasino meets our standards for safety. They use SSL encryption, the gold standard for online security. This protocol makes it virtually impossible to read your sensitive details when they travel through the EmuCasino network. This technology is provided by Thawte, a major online security company. Further details can be seen by clicking the Thawte seal on the bottom of the EmuCasino website.

Microgaming is one of the most reliable gaming platforms around. EmuCasino features independent audit information, by providing eCOGRA monthly auditing on their website.

StallCation

Complaints

Read the complaints other players have left for EmuCasino. Learn more about complaints.

Show all complaints

Complaint Statistics

Resolved 50
Avg. Amount $ 4,778
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

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Player rating
5.7/10 49 reviews

Top reviews from our players

Plenty of games to choose from and the casino is very easy to navigate your way around! The casino is welcoming in the initial state as they insist on collecting your details and deposit methods, but oh how things change! Initial support is fantastic, but as soon as issue comes about (mine was roughly $3000 worth of deposits in) they will avoid helping you at all costs and give you the run around, constantly putting the blame on their game suppliers, hoping that after months of passed time with no result, that you will simply 'give up'. Very sickened by this casino

The casino has many in-game glitches and misleading promotions that the casino support will never actually address when questioned. First is their Casino races, completely fake leaderboard! Second is their VIP program, cash drops and free spins are absolutely non existent! Third is their 'win shielding' which is a software glitch that implies a technical issue has taken place, deducting your account of the bet size, but completely blinding you to the fact your win from their game provider has just been snatched from your hands and put into theirs! Please be my guest and question the casino on any of these issues, and witness them avoid answering the question! Please avoid Emu Casino for your own sake and to make others aware! Cheers

Hi IFTHISWASWAR, Thank you for your review. Can you please submit a complaint via the Askgamblers e-form and we can respond to you accordingly. Looking forward to your reply. Thank you. Sincerely, EmuCasino Customer Support

user avatar

Withdrew $1000 out on the 21/08/19 and also withdrew $300 out on the 23/08/19 and was told at the latest it would arrive to my bank account within 10 working days, (05/09/19) its now the 10/09/19 and I still have not received the money... starting to have my doubts about the legitimacy of emu casino.

I like the website, I like the games. But unfortunately it’s not enough to counteract my disappointment right now. I hope they will contact me and help me sort this out!

I am still waiting to be verified !!!!! I was told when I joined that it would only be a few hours and at absolute maximum 24 hours and now live support have changed their tune for that and are sending the automated response of the heavy amount of customers they’re receiving I’m very sad and distressed as just want to withdraw my money and get it !!!!!

Hi Kateausty, Thank you for your review. Can you please submit a complaint via the Askgamblers e-form and we can respond to you accordingly. We will not be able to retrieve your account details via AskGamblers review page. Looking forward to your reply. Sincerely, EmuCasino Customer Support

user avatar

I like the amount of games and the emu shop where when you accumulate points you can buy bonuses from the ‘shop’. I do like the look of the site also!

I reached silver level... upon getting to silver lever it states you get ‘cash drops’ and free spins on all games. Well I’ve been silver for a year and NEVER received a cash drop or free spins (on all games) yes - I asked about this with a customer service person in their chat heaps of times and got the same response.... ‘only the ‘market team’ can load cash drops they will send you an email if your eligible for one’ ... I asked what’s the ‘eligibility criteria’ apparently reaching silver wasn’t it.... they couldn’t tell me...???.... I then sent an email out of frustration .... same thing .... generic response and couldn’t tell me what the eligibility criteria was?! Dodgy!!!!!!! So if you reach silver or above - don’t expect any cash drops or the free spins you can use on any games!!!

There is no positive in this casino. You can deposit to your account in an instant but problem is it will take forever to withdraw your money. Aside from days of waiting to get your account verified it will take you a month to get your winnings

It takes ages to get verified. they will keep stalling to process your withdrawal request and when you contact their live chat or via email they will just send you the same generic answers "Due to large volume bla bla. apologies bla bla" You will just get frustrated.

I like the selection of games you can Play. I like the level of bets U can do and the bonuses are awesome.i also like the fast connection and how when U lose connection U don't lose Ur money

That I haven't won Big yet and I would like a better cash back offer to loyal customers. I don't like the fact that you can withdraw and then cancel it

Good selection of games and I have had a good experience with how often I have hit bonuses. Live chat are friendly but I have gotten the run around with verification time.

Verification time.. they say can take a week to get verified. No site I have played at has taken that long to verify documents. So if you have a win you are not able to withdraw till verification is complete.

Great selection of slots to play, good payouts love it. Probably the best Australia one I play love it
Definitely have recommended to family and friends

Verification and withdrawals take a very long time. When stated it only take 24 hours when I waited 4 days for verification and now 48 and stilling waiting for approval of my $20,000 withdraw

Been with emu casino over a year now easy to use site 100% one of the better ones in Australia
Huge range of slots, fast 24/7 support

Slots seem fair just not many substantial big wins, withdrawal limit

Dear Lochlanb, Thank you for your feedback. We strive our best to deliver to our customers and we proactively find ways for improvement to enhance overall user experience. Thank you once again. EmuCasino Customer Support

user avatar

Live tables are a very cool idea and a good variety of games to play

Long ID verification wait time and keep getting the same automated reply from support

Dear Clncarston, Thank you for your feedback. As for the verification process, we are working around the clock to ensure our customers' documents is processed correctly and accurately. We have added extra staff to ensure the process is within the stipulated process time frame. Please do contact us on our 24/7 Live Support to assist you in any matters. Thank you. EmuCasino Customer Support Team

user avatar

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