Page 2 – Player Reviews for EmuCasino

Plenty of games to choose from and the casino is very easy to navigate your way around! The casino is welcoming in the initial state as they insist on collecting your details and deposit methods, but oh how things change! Initial support is fantastic, but as soon as issue comes about (mine was roughly $3000 worth of deposits in) they will avoid helping you at all costs and give you the run around, constantly putting the blame on their game suppliers, hoping that after months of passed time with no result, that you will simply 'give up'. Very sickened by this casino

The casino has many in-game glitches and misleading promotions that the casino support will never actually address when questioned. First is their Casino races, completely fake leaderboard! Second is their VIP program, cash drops and free spins are absolutely non existent! Third is their 'win shielding' which is a software glitch that implies a technical issue has taken place, deducting your account of the bet size, but completely blinding you to the fact your win from their game provider has just been snatched from your hands and put into theirs! Please be my guest and question the casino on any of these issues, and witness them avoid answering the question! Please avoid Emu Casino for your own sake and to make others aware! Cheers

Withdrew $1000 out on the 21/08/19 and also withdrew $300 out on the 23/08/19 and was told at the latest it would arrive to my bank account within 10 working days, (05/09/19) its now the 10/09/19 and I still have not received the money... starting to have my doubts about the legitimacy of emu casino.

I like the website, I like the games. But unfortunately it’s not enough to counteract my disappointment right now. I hope they will contact me and help me sort this out!

I am still waiting to be verified !!!!! I was told when I joined that it would only be a few hours and at absolute maximum 24 hours and now live support have changed their tune for that and are sending the automated response of the heavy amount of customers they’re receiving I’m very sad and distressed as just want to withdraw my money and get it !!!!!

I like the amount of games and the emu shop where when you accumulate points you can buy bonuses from the ‘shop’. I do like the look of the site also!

I reached silver level... upon getting to silver lever it states you get ‘cash drops’ and free spins on all games. Well I’ve been silver for a year and NEVER received a cash drop or free spins (on all games) yes - I asked about this with a customer service person in their chat heaps of times and got the same response.... ‘only the ‘market team’ can load cash drops they will send you an email if your eligible for one’ ... I asked what’s the ‘eligibility criteria’ apparently reaching silver wasn’t it.... they couldn’t tell me...???.... I then sent an email out of frustration .... same thing .... generic response and couldn’t tell me what the eligibility criteria was?! Dodgy!!!!!!! So if you reach silver or above - don’t expect any cash drops or the free spins you can use on any games!!!

There is no positive in this casino. You can deposit to your account in an instant but problem is it will take forever to withdraw your money. Aside from days of waiting to get your account verified it will take you a month to get your winnings

It takes ages to get verified. they will keep stalling to process your withdrawal request and when you contact their live chat or via email they will just send you the same generic answers "Due to large volume bla bla. apologies bla bla" You will just get frustrated.

I like the selection of games you can Play. I like the level of bets U can do and the bonuses are awesome.i also like the fast connection and how when U lose connection U don't lose Ur money

That I haven't won Big yet and I would like a better cash back offer to loyal customers. I don't like the fact that you can withdraw and then cancel it

Good selection of games and I have had a good experience with how often I have hit bonuses. Live chat are friendly but I have gotten the run around with verification time.

Verification time.. they say can take a week to get verified. No site I have played at has taken that long to verify documents. So if you have a win you are not able to withdraw till verification is complete.

Great selection of slots to play, good payouts love it. Probably the best Australia one I play love it
Definitely have recommended to family and friends

Verification and withdrawals take a very long time. When stated it only take 24 hours when I waited 4 days for verification and now 48 and stilling waiting for approval of my $20,000 withdraw

Been with emu casino over a year now easy to use site 100% one of the better ones in Australia
Huge range of slots, fast 24/7 support

Slots seem fair just not many substantial big wins, withdrawal limit

Live tables are a very cool idea and a good variety of games to play

Long ID verification wait time and keep getting the same automated reply from support

An amazing site, definitely one of the better ones in Australia. A massive selection of games. Smooth and fast live games
Very enjoyable and thanks for the $35,000

Pokies in my opinion are a rought and odds were only good when I first started played them

Beautiful site design! Great selection of games! Excellent support as well as fast account verification!
Fast withdrawal

Sometimes a little busy payment department, but it s not problems!

The variety of games is good and new games are being added all the time. Support are some of the friendliest I've come across and they are always there to hand out no deposit spins or help with anything you need. Withdrawals are great too. I have made a few withdrawals so far and each time the money has been in my bank within 48hrs.

The emu shop isn't the best. Hard to get enough points to buy very little and there hasn't been any discount promotions that I've seen so far.

Good variety of games. Live support is always very helpful. Any issues are resolved quite fast.

The selections of slots are good and live chat is instantly replied

3 months and account is being reviewed with an $800 balance.

Had an issue with a deposit bonus play through % wasn't right, I can't remember if it was a $50 or $100 I deposited but after playing through over $1000 going from $2-$5 spins it said only 6%.
So I questioned them on chat and after 30 minutes of confusing chat they had changed the max bet on bonus to $1 so they said now it is a bigger playthrough amount as I increased the bonus amount and must now play that out on max $1.

I wasn't happy and said I will leave a review about it on here, and continued on spinning.
I then opened another window to change slots to find they had blocked me out of my account. I questioned the same CSR on chat and she said she sent it for a compliance review.
Luckily the original slot was still open and I could still play it out, leaving over $800 that I can't access until review is completed.

It has now been nearly three months I reply to my ticket email and ask on chat weekly and just keep recieving the same generic reply,

As such, you will not be able to access your account until further notice. We are not able to provide you with an exact time frame on this.

I Just keep getting the run around with no promising answer or time frame.

No Lagging. Fast Loading
Heaps of games.
Favourite Game "Sticky Bandits"
Easy Fast Secure Deposit with Visa.
Customer Support ALWAYS reply & have ALWAYS solved the issue.

I had a little trouble verifying my account when I first signed up which was frustrating.
Whats even more frustrating is when you withdraw some winnings and it has delays reaching your account. Its hard not to get angry and send abusie emails. Thats certainly not gonna help.
Patients is the key. Emu Casino have ALWAYS paid out my withdrawals.

and........ lucky last thumbs down to the fact that for the past 5 minutes ive spent typing this review, I could of spent spinning. :-(

EMU CASINO GETS ★★★★★★★★★☆

This has been the worst online casino experience I've ever had. From the deliberate delays for verification to the constant issues with verification. I've never experienced this before with any other online casino. Normally there are issues with verification which I understand, but this is really frustrating and increasing my anxiety levels.

The main issue I have is that the customer support actually are horrific and are more likely to attack you than support you with the issue.

I also never received emails from them in relation to open tickets, and I had a card from over 9 months ago that was used, which is another preventing issue for withdrawing from deposits made in the last 3 months.

Overall, it is the worst experience I've ever had and cannot recommend this as a suitable online casino.

There are a few good games, but they’re not the only ones who provide these

They always take longer than they state on their website (verification, approval of withdrawals, receiving withdrawals) and they will always say it’s a high number of people doing the same thing (perhaps they should get more staff?)

Also at one point had money taken out of my account when it had said payment method declined and the staff member assured me it hadn’t (frustrating because I put it through again not knowing!) and was extremely difficult to get it back.

Also had them cancel withdrawals on me (bank transfer) in order for them to try get me to withdrawal via visa (which my card doesn’t allow) this happened 4 times with me emailing them in between stating it was not possible for me to withdrawal via visa.

My advice would be to find a different casino

A super game selection, only BTG is missing and good promotions. Fast verification und 24/7 support. Fast withdrawals. I had great fun there.

I had technical problems loading the site and some lagging but otherwise little bad to say. I wish they had a MGA or UK gaming license, and highrollers should know there is a withdrawal limit of 8k a month for cc and 20k for bank transfer.

I won $6000 and cashed out on a Wednesday afternoon and received my money on Saturday morning. Very pleased and thank you Emucasino you are currently my favourite casino.....

Emu casino min deposit is only 10 aud which is great for a low roller like myself. They still have a good selection of games which include my favourite quickspin. They have the emu shop where u can trade ur loyalty points for deposit bonuses, cash, prizes and now free spins which was only introduced last month to the emu shop.

The new welcome bonus has improved abit in the sense that u now get ur deposit bonus all in one go instead of in 10% increments like b4.

Most deposit bonuses require a min 20 deposit to claim. If u r a low roller like myself u will find the emu shop redemptions abit high. Lowest redemption is 6,600 points for 10 free spins.

For every $10 stake on a slot game or online Scratchie I get 14 points..... pretty steep!! Aus players now have to wager the welcome bonus 40x... with the old bonus even though you got the bonus in 10% increments, the wager was only 20x.

I made deposit and wasn’t added to my account I provided proof, a screenshot that payment had been made via neosurf it even had my username in the reference. Customer support wouldn’t add my deposit it would need to be sorted by there payments team that would take up to 48 hrs.
They offer an instant deposit method this is false and misleading information as a consumer I have a right to that instant deposit!

Admittedly I have had a few issues with the casino in my few days playing with them (e.g. the games keep coming up with my balance is $0 when it isn't) There was also an error in their terms and conditions, but I am pleased with the customer service I've received. They are very responsive and friendly. They also approved my documents within a couple hours with no faffling around.

As stated above, technical issues and a contradiction in their terms and conditions (it said live casino games are included in their bonus in the terms and conditions, but then they wouldn't follow through on this). They addressed the issue when I contacted them.

Good selection of games considering where I’m playing from. Chat team very responsive. The point system seems to be good, I’m a new player. Verification was super quick. Can’t comment on withdrawal turn around but I’ll update this later. Made one withdrawal yesterday which is still pending so I’ll wait and see.

Much much dislike to the fact that non VIP players have a $10000 monthly withdrawal limit. It will take me months to withdrawal my recent win. It’s a pity as this casino seemed pretty good and could get a lot of new players at the moment. I’m a super loyal player and when I find a good casino I stick to it, but when I’m prepared to wager thousands of dollars in a week, I want to be able to withdraw more than $10k a month if I come up with a win. This desperately needs to be changed.

Joined up at this casino around 5 years ago, I stopped playing here maybe around 2 years ago but with all the changes to online gambling and our government I went back to play again as they still accept aussies. In terms of the outlay comparatively a little clunky to other casinos, no filters that allow me to search on Brand names of slots, seem to have issues with playtec games but really these are only picky things. In terms of RTP - its pretty good. I get really good play time here, which essentially was what it was like when I played 5 years ago here.Customer support here is tops, always willing to help and move things along and don't mind the bonus structure.

Withdrawal process. When I first signed up you could withdraw to your credit, it worked perfectly. I basically left here 2 years ago because of this reason. Its a direct withdrawal process. Essentially it takes to long compared to 0 other casinos where they are virtually the next day. Here its anywhere between 5-10 days. I think if this changed this casino could get more stars.

Best customer service bar none
Fast verification on my account
Received funds in my Australian bank account within a week on three withdrawals.
Excellent first deposit bonuses
Best platform and looking online casino IMO and games load fast

Emu is my favourite casino, I'm hard person to win over but everything about emu makes me feel 100% comfortable that I'm getting a fair game, no issue whatsoever depositing there, highly recommend them.

Bonuses are fairly rare after first deposit
Game selection not quite as good as some other sites, but hardly a knock, they have more than enough easily.

Casino has a good selection of games, A solid line up of live dealer games and regular bonuses. Casino races with automatic joining are great.

The verification process took more then a week which is ridiculous. I've had issues on Playson games where I didn't receive the money won from the bonus games - Luckily these were only small amounts.

The worst for me is the withdrawal speeds. I requested a withdrawal on Monday 15/1/18 and still haven't received anything. I've played at a lot of different online casinos and most would have the money in the same account that I'm using now within a couple days at most. It is beyond a joke.

the casino has a good selection of games. i like that its a low minimum deposit. easy to find what you want to play.

verification takes way to long. 9 days and still havnt verified my account. have contacted numerous times to be told the same thing - "it has been escalated and i will recieve an email once verfied" in all casinos i have played it has never taken this long. i believe it to be a tactick to make you loose your winnings therefor they dont have to pay you. very poor

variety of games.
$10 min deposit
emu points /shop

Live chat is only available sometimes.
Account verification long so the winnings I had slowly dwindled away after a week and half of waiting for documents to be cleared. Also the options for withdrawal are limited and now I'm on day 5 of waiting for my winnings to finally go in my bank.

Most excellent customer service they bend over backwards to resolve every single issue 24/7. Verification within 24 hours. Payouts within 24 hours.

I have played in over 50 online casinos and I have stayed with Emu the longest, first time I have had 100% satisfaction. No spam mail. Generous loyalty program. Over 1000 games.

Stylish website. I love this online casino. Takes a lot for me to trust a casino given past experiences and finally I have found one. Also clear and easy to read terms and conditions.

Monthly maximum cashout could be higher. I cant think of anything else.