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Warning: Players may experience slower payouts, but will be paid.

Cool Cat Casino


Cool Cat Casino is an online casino that offers a wide range of games for all players. Although they were once on our blacklist for slow payment, they are now resolving disputes quickly and paying players once again. The casino uses Real Time Gaming software to power their games. They hold a standard business license from the jurisdiction of Costa Rica. 

No Longer Blacklisted

Cool Cat Casino is part of the Virtual Group of casinos, a network of sites with a prior history of slow payment. For this reason, they were placed on the AskGamblers blacklist for quite some time. However, they have redeemed themselves recently by resolving almost all disputes raised against them and paying players once again. As of August 1, 2012, Cool Cat Casino is no longer blacklisted.


The largest category of games at Cool Cat Casino are the slots. In fact, they feature one of the largest video slot collections in the world. Each game has its own distinct theme and paytable, ranging from the mystery of The London Inspector to the celebrations in Happy Golden Ox of Happiness. The casino also offers a selection of three-reel slots, including Diamond Mine Deluxe slot with a progressive jackpot.

Table game players have an exceptional variety at Cool Cat Casino. The blackjack variants alone are more diverse than many other casinos' entire table games sections. You can also try your luck in American, European, French, or multiplayer roulette, as well as baccarat, red dog, Vegas Three Card Rummy, craps, Three Card Poker, and three different Caribbean Poker games.

Video poker players can enjoy one of the industry's largest video poker selections at Cool Cat Casino. They feature both single-hand and multi-hand versions of some of the most popular games around, as well as some lesser known variants. Try your luck in games like Jacks or Better, Deuces Wild, All-American Poker, Sevens Wild, and even Pick 'em Poker.


Cool Cat Casino provides its players with a dedicated support team. If you need assistance, you can contact them through a variety of different methods. For most inquiries, the fastest is through the 24/7 live chat service available through the Cool Cat Casino website or downloadable software. You can also give them a call with their international or toll-free US phone number, or send them an email and get a response within 24 hours.

Security and Fairness

To keep your sensitive data secure, Cool Cat Casino uses 128-bit SSL encryption. This technology keeps your data safe as it travels from your computer to the casino network by making it virtua­lly­ ­imp­ossible to read. This means that there is little to no risk of your information leaking out onto the Web.

The RTG platform used by Cool Cat Casino is one of the oldest and most trusted in the industry. To show this, Cool Cat Casino has a TST seal of approval at the bottom of their website. This indicates that the auditing firm TST has tested the games to show that they are fair. Although this report does not link to a full certificate, we can say for certain that the games are genuinely random.


  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US and international phone, and email
  • Proven fair by TST


  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection
  • Players may experience slower payouts


Cool Cat Casino Reviews by Players


Write a review
Rhonna 5 reviews
United States
Played my favorite slot and kept getting bonus after bonus BUT....
I had a balance of $1574.00 one second and the next I had $73.00. I had used a 50.00 coupon they sent me. Contacted live chat and was advised that I had played through the 1500.00 required for bonus withdrawal so it takes that out of your account and takes you back down to your original balance. WHAT?? Never have I heard that with any casino and any bonus I have used.
soveu47 1 review
United States
I did at one time like how it was easy to win now not so much; although I don't usually do withdrawals/cash outs. I will never recommend this casino to any living being on this planet.
Slow payout, constant run around given when a customer calls about the status of their pay out, constant blaming of payment processor yet they will not get a new payment processor. Bad Vip service, their games tend to spin even after the spin cycle should have stopped I noticed this on several games I have played in the past. So I had to back out of the game and lose a spin and they claim there is nothing wrong.
GeorgeJefferson 1 review
United States
They have the same selection of games as most of the others I have played. Good bonuses. Good people on Live Chat. If you have questions or problems, most are taken care of pretty quick.

Much better connectivity than others I have play. I have played at others that seemed to lose connection to the casino a couple of times an hour.
It takes FOREVER to get paid if you try to withdraw. I am still not sure I will even get my money. The withdrawal got approved (according to customer service), but today was told they paid out too much this month and their processors have reached their limit as to what they can send out. I am still not sure I will ever get paid. I will post again if I finally get paid.
Demised 1 review
United States
Not a thing now
Only play for entertainment purposes as you may not get paid
Definitely shadey
Takes forever to get customer service or email answer
Tried to cash out $520 since 10/13/16
The money was taken out of my account but is now "missing"
They gave an excuse that it wasn't an authorized withdrawal yet the money was never put back into my account and I played through all requirements .....$520 just vanished shady ass operators
Deciding on my next course of action
Hector S. 2 reviews
United States
I like their games, and they have pretty good bonuses with free spins, etc. I won over $2,000 off of a &30 deposit.
Be prepared to WAIT. Payouts are very slow. It took me almost 2 months to receive my check, PLUS the checks are drawn or a foreign bank, so my bank said they would have to send it for collections. Because of this, I won't have my funds for 15-20 days.
cfortenberry92 1 review
United States
Nothing. Literally nothing. They have fun games but do not pay out at all. Customer service is a joke. They will help you put in money but you get nothing out. They ban your account if you win.
Did not payout. No matter what do not think of putting money into this casino. They do not payout. I tried depositing with ease but soon found out they did not pay out at all. Even if you win. Won 900 on a 30$ deposit and got 0.00.
It has most of the games the others do, customer service is slow but helpful to a point.
Deposited 50, had to beg for a 280% even though better ones were advertised, and it went real fast. You would think over 200 would last more than a half hour or so, but that's what happened.I wasn't betting big either (slots player only).

They did give me a 50 chip to take some of the sting out and that helped, but didn't last long either.Won't be back.
As per a friend's advise, I played the downloaded software version of Cool Cat and because of that I found it a lot easier to follow and track my playthrough on my bonus. As long as you know the terms and conditions of any bonus you use here, you get good value. Customer support helped me a lot early on.
wwdd88 6 reviews
I've been playing here for years and haven't had any issues. Love the huge variety of games and they offer new games and bonuses every week it seems like. I've won huge here on the progressives and the payouts are as high here as any other RTG casino.

I don't think this place has any issues with payouts and deposits as I've never had an issue with it. Really good place to play whether you're a new or experienced player.
JamilKarim1234 19 reviews
One of the best RTG casinos I've played at. Really easy interface, cool graphics, and a ton of slot and table games. Payouts here are pretty good as I've been playing at Cool Cat for over 2 years and it's been one of my most profitable casinos to play at.

Offer a ton of bonuses and it's good that they have a good support staff to help explain any new promotions they offer. Whether you're VIP or just a regular player there are bonuses and free spins for you. If you're thinking about becoming a VIP member at a casino this is the place to do it. They really take care of their high rollers here more so than other casinos.

Check it out. You'll start off with multiple deposit bonuses which should get you started on the right foot.
Loved the selection here and felt like my bonus cleared faster than i expected. Maybe thats just because i played so much for about a week straight haha. The support was good and i have been playing overall for about a month. ive cashed out twice successfully - first time about 11 days, second time less than two weeks
Came here through a referral and read some of the negative reviews. I couldn't have had a better experience. Used the deposit bonus and quickly tripled up my winnings in no time. Been playing here for about 6 months now and I haven't had any issues with payouts. Every time the staff says I'll be paid out in no more than 10 days and each time it's taken less.

I love playing the slots here and the progressive slots payout more than any other place I've seen. Pretty simple -- this place has a high payout and they payout pretty quickly. I'd check it out especially for US Players I think this is one of the hidden gems on the internet
thovson21 1 review
United States
This site runs what I call a force deposit scam. I received a free 100 dollar chip to test the site. Now in order to unlock bonus winning for withdrawal you needed to play through $2,000.00 in order to unlock.once I reached the $2,000.00 play through I still had around $715.00 a few moments after I reached play through my balance went from 715.00 to 100.00. After that i spoke with customer care which i was informed that from the bonus you can never win anymore then the original bonus amount. With my account sitting at 115.00 I asked customer care about withdrawal. And they told me their options but explained that I could not cashout the 100 because it does not meet the minimum amount need for withdraw therefore causing this bonus to be a forced Deposit scam.

Beware everyone dont waste your time with this one. The same rule applies for cirrus casino as its on the same network and is running the same scam.
TomLinnane 2 reviews
United States
It took me exactly 26 days to be paid in full, with absolutely no issues. This time frame is within the rules they state. I see many people are frustrated with payouts, but if you actually read their rules, you shouldn't be that angry. Cool-Cat will approve your withdrawal in 10-14 business days, from this point on, it gets escalated to third party processors, and will be sent out within the next 10-14 business days. Although this seems tedious, and sometimes long, I can't be angry with them for actually being honest about their process.

For any new players, I recommend just simply reading the rules for each and every bonus, and every game. I know that 26 days may seem like a long time, but if you are in the US, you are even lucky you are being paid!
TomLinnane 2 reviews
United States
Just tried out this site for the first time. I received a $100 Free Chip and read the specific rules about play through. For Blackjack, it was 60x within 5 days. In 6 hours, I successfully played through $6002 which then reset my $1002 balance back to $200, which is the maximum allowed to be withdrawn. I sent in my documents, and talked through live chat to withdraw my earnings. I will let you know how it goes.
Cool Cat casino, a RTG place that scratched my balance silly and left me broke years ago! It is not because of my purchases or bets it is because of the unprofessional support that accused me of cheating and they have locked my account for reasons unknown. I asked them why and yet no reasonable answer came from them nor will they consider unlocking my account again.

Most of what I experience with them is mostly silence, false accusations and logic that fell upon deaf ears! I was interested in the 1000% bonus Cool cat had for new players that is a lot like a free play offer only it determines the amount in match bonus "up" to 1000% instead of free credits. In freeplay offers on Microgaming people play for extra bonus credits after a first deposit but here in this Real Time Gaming casino I played for a match bonus. It's the same thing offered only the wordings have changes. No matter, a deposit was required despite the results I had! I started out with initial $100 free credits they gave me and for every $1 won it equaled to 1%. Long stories short I gotten just 500% within 5 days of placing bets! It is incredibly easy betting $1 to $2 on slots to get "sure thing" results! For a minimum $25 deposit I gotten $125 from it all to total $150!

Once I've completed my hard work in feeding the slot machines with my true balance, particularly played on Achilles every time for $1 a bet, after days of wagering the bad news broke out in support! Why did they do that!?!? They closed my account after I took down the bonus and requested to cash out $300. They had to ruin my day and both my money and time were wasted. Now that they don't accept players in my country anymore I wouldn't care about coming back to a place that pushed me over a cliff right after trusting them! Aahhh the jagged rocks below! I strongly forbid any players from coming here because their shady past have swallowed my funds whole like a hungry alligator would strike at anything that moves...chomp chomp!

One of the worst casinos out there! A very nice 0 out of 10 fits them perfectly!
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