Ag Awards

Cool Cat Casino

Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Cool Cat Casino Review

  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US and international phone, and email
  • Proven fair by TST
  • Mobile casino included
  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection
  • Players may experience slower payouts
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General info & Latest Promos
Established 2002
Owner Virtual Casino Group Casinos
Casino Promotion Cool Cat Casino: $25 Chip

Cool Cat Casino is an online casino that offers a wide range of games for all players. Although they were once on our blacklist for slow payment, they are now resolving disputes quickly and paying players once again. The casino uses Real Time Gaming software to power their games. They hold a standard business license from the jurisdiction of Costa Rica. 

No Longer Blacklisted

Cool Cat Casino is part of the Virtual Group of casinos, a network of sites with a prior history of slow payment. For this reason, they were placed on the AskGamblers blacklist for quite some time. However, they have redeemed themselves recently by resolving almost all disputes raised against them and paying players once again. As of August 1, 2012, Cool Cat Casino is no longer blacklisted.

Virtual Games

The largest category of games at Cool Cat Casino are the slots. In fact, they feature one of the largest video slot collections in the world. Each game has its own distinct theme and paytable, ranging from the mystery of The London Inspector to the celebrations in Happy Golden Ox of Happiness. The casino also offers a selection of three-reel slots, including Diamond Mine Deluxe slot with a progressive jackpot.

Table game players have an exceptional variety at Cool Cat Casino. The blackjack variants alone are more diverse than many other casinos' entire table games sections. You can also try your luck in American, European, French, or multiplayer roulette, as well as baccarat, red dog, Vegas Three Card Rummy, craps, Three Card Poker, and three different Caribbean Poker games.

Video poker players can enjoy one of the industry's largest video poker selections at Cool Cat Casino. They feature both single-hand and multi-hand versions of some of the most popular games around, as well as some lesser known variants. Try your luck in games like Jacks or Better, Deuces Wild, All-American Poker, Sevens Wild, and even Pick 'em Poker.


Cool Cat Casino provides its players with a dedicated support team. If you need assistance, you can contact them through a variety of different methods. For most inquiries, the fastest is through the 24/7 live chat service available through the Cool Cat Casino website or downloadable software. You can also give them a call with their international or toll-free US phone number, or send them an email and get a response within 24 hours.

Security and Fairness

To keep your sensitive data secure, Cool Cat Casino uses 128-bit SSL encryption. This technology keeps your data safe as it travels from your computer to the casino network by making it virtua­lly­ ­imp­ossible to read. This means that there is little to no risk of your information leaking out onto the Web.

The RTG platform used by Cool Cat Casino is one of the oldest and most trusted in the industry. To show this, Cool Cat Casino has a TST seal of approval at the bottom of their website. This indicates that the auditing firm TST has tested the games to show that they are fair. Although this report does not link to a full certificate, we can say for certain that the games are genuinely random.


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Cool Cat Casino Reviews by Players


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cldudley67 1 review
Reviewed on June 3, 2020


The games are the only things I like about casino.that all I can say that's good. No customer service chat is rude. I would rate games a four-star


You don't get paid they ignore emails you send. You can't speak to anyone over the phone. They ignore emails only the ones they want viewers to see. The others they delete in your complaint history. First time ever online gambling and never again. Did a complaint on ask gamblers they do the same thing. They say they frown on players that don't follow the rules. Bank wire info sent no type of response only a count before your complaint is closed. Everything was just ignored. I should have known better while trying to chat with those very rude people. Chat always tell you they don't have any of your info. Anyway, my first online experience and last. Please check out reviews before playing I didn't, and look where it got me. Nowhere!!! The real truth!!
Inactive user
Reviewed on May 9, 2020


It’s hard to come up with something I like. Well it was fast & easy to create an account and I am sure depositing would also be super easy, but I’m not gonna make that mistake.


The game selection is very narrow.
It’s impossible to find legal info on this casino on the site - like a basic fact about which gambling licence do they hold (if any). It’s weird not to be able to find this info anywhere.
Also slow to reply. First I inquired about a no deposit bonus I had heard they have - received just a generic email response, and since then nothing. Based on my abovementioned notices on this casino - and, to be honest, on other people’s reviews also and for example all of the complaints there is - I then decided to close the account, mentioning I have gambling issues. Again, just a generic response and one day later, my account is still open, and I haven’t heard about either of my requests anything. Also in your profile you can’t close the account yourself, which I certainly would have done otherwise. To me, all of this raises no trust. I would advise everyone to play in one of the numerous reputable casinos instead.
konnikul 1 review
Reviewed on January 2, 2020


Good selection of games and great bonuses. I had read the terms well before I started playing so I knew the terms of the bonus I was using. Great live support, always answer right away, and always willing to help.


The withdrawal period can take a very long time. My first withdrawal took about 1 1/2 months very low amount I just wanted to test if everything was ok. Hopefully they will find a way to speed up the withdrawal time for the costumers.

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