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Casino Plex

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Average Response Time: 2 days

Casino Plex review

  • Full range of Playtech slots, table games, and video poker
  • Casino available in both download and instant-play mode
  • Live Dealer Games
  • Support through live chat, email, and international phone
  • Protected with SSL encryption and firewall technology
  • Instant play casino has a limited game selection
  • Customer Support team is available from 9:00 am to 12:00 am CET
General info & Latest Promos
Website http://www.casinoplex.com
Established 2003
Owner E-play24 Limited Casinos
Casino Promotion

Casino Plex is a modern online casino, which operate under the management of E-Play24 network, and come with an easy on the eye design and a wide range of popular games. Established in 2003, the casino is fully powered by Playtech software provider, and comes in both download and instant play version. This online casino’s splendid offer of over 200 casino games includes a fine selection of top-notch titles. The casino acquired their licenses from the UK Gambling Commission, Malta Gaming Authority and the Autonomous Administration of the State Monopolies (AAMS). 

Restricted Countries and Territories 

Opening an account at Casino Plex is not possible for players coming from certain countries including but not limited to USA, Puerto Rico, Guam, Hong Kong, Cyprus, Turkey, France, Portugal and others. For more details on restricted countries and territories, please check the casino details.   

Virtual Games

Within a wide array of promotions and bonuses, Casino Plex offers a 100% welcome bonus plus $€500 on top of player’s first deposit. It doesn’t end here, because the casino gives a 150% bonus and up to $€750 on top player’s second deposit. Among their extraordinary games players may find titles such as Justice League slotRobo Cop slot and Atlantis Queen slot. Games differ in themes and payline options.

Casino Plex features a carefully chosen selection of table games with goodies like Blackjack Surrender, Tequila Poker, Baccarat, Casino Hold’em, Paigow, Craps, Pontoon and others.

For players who prefer playing poker video tables, Casino Plex has prepared a fabulous offer of various games. The offer includes treats like Jacks or Better, Aces & Faces, All American, 10’s or Better, Deuces Wild, and other interesting table games. Players who head over to Casino Plex will have an opportunity to enjoy playing games that have state-of-the-art animations and spectacular designs.

As an additional delicacy for players, Casino Plex has a category of scratch cards, where players can choose from games like Rocky Scratch, Love Match Scratch and other titles.

Finally, the casino’s wide offer includes amusing arcade games such as Paper Rock, Final Score, Frankie Fantastic 7, Genie Shilo, Pop Bingo and others.

Live Games

Live gambling option is a must at Casino Plex and it comes with several live games such as Roulette, Texas Hold’em and Baccarat. Smooth webcam technology allows players at Casino Plex to enjoy playing live games all day long. 

Mobile Gaming

Plex's offer can be also played on various mobile devices and allows players to play anytime, anywhere using a vast range of smartphones and gadgets. 

Support

Plex's Customer Support is available for players from Monday to Sunday between 09:00 and 00:00. Number one option is live chat, and to enable it a player needs to fill in the contact form. They also have a telephone number, available every day from 09:00AM to 12:00AM (CET) as well as support mail. Additionally, players may even use an option of sending a fax to the casino.

Security and Fairness

Casino Plex uses a variety of security technologies to help protect players personal information and sensitive data. All information is encrypted with an advanced 128-bit SSL encryption technology. On top of that, Casino Plex uses an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.

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Casino Plex Reviews by Players

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DD525 1 review
United Kingdom
Message

LIKED

A Playtech casino but a culture of abusive delays and messing customers about....

DISLIKED

Avoid……..(if the situation changes I will update)

There are an incredible 33 complaints on the AskGamblers website which is a record in itself. However, what is crucial is that ALL of them are for serious delays in paying out winnings to customers.

Hence, this cannot a coincidence but rather appears a deliberate policy to withhold winnings from customers while gladly accepting their losses.

It is not the best site in the world but even if it were, the fact that the casino does not want to pay your winnings is reason enough to play elsewhere.

When you look at the complaints, the last one appeared to be in the summer this year and so I thought it was safe to play – foolish!

Anyway, they have promised they will pay imminently and i said if I didn't receive my winnings by Monday morning (Christmas day) i would put a formal complaint onto the Askgamblers website.

They have a standard 72 hours time limit forprocessing payments and they have already gone a further 72 hours beyond their maximum time limit for payouts – meaning 144 hours so far….

I will probably end up being the number 34th complaint due to deliberate withholding of winnings and have been provided the same BS excuse they give to every customer whose transaction they delay – it’s due to “technical” problems.

Needless to say these “technical” problems never delay them when taking money immediately from customers accounts!

Anyway, I haven't even received my imminent email to tell me the withdrawal has been processed so I don't believe they have any commitment to pay up.....UK Gambling Commission here I come....
CASINO PLEX REPLIED ON JANUARY 13. 2018
Hello DD525,

Thank you for investing the time and writing your review.

We have looked into your case and would like to confirm there was indeed a delay with processing of your withdrawal caused by technical issues of payment gateway.

We understand how frustrating it can be for the customers to wait for their winnings and would like to assure you that are doing everything possible not to have similar situations in the future.

Kind regards,
CasinoPlex
Afi4wins 1576 reviews
Malaysia
Message
Reviewed on May 7. 2017

LIKED

LATEST UPDATE:

Casino Plex has been around for many years and I had signed up at this casino many years ago too, but cannot remember when that was. Back in those days, Playtech casinos were my favourite venues to play, having signed up at every available casino that allowed me to register. Lots of them, but many have since closed down, leaving only a very few casinos left that I can play at now. Casino Plex is one of them.

There's nothing special about this casino, sorry to say, and my VIP level has been stagnant since I left it dormant for many years. Then last year, in 2016, I began receiving nice $20 no-deposit bonus chips from Casino Plex, tempting me to start playing at the casino again, after such a very long break. And of course, who could or would refuse such nice no-deposits chips, right? Yeah! That got me playing at the casino again. To my surprise, those free $20 chips kept coming at about every alternate week or so, and that kept me playing too. After taking up several of those free chips, I suddenly felt so obligated, that I made a deposit, took a deposit bonus, and played again. SInce then, I have made a few more deposits, took more deposit bonuses, but have yet to make a win. SIgh!

Ah well, you can't win all the time, and you can't lose all the time either. As long as there are nice bonuses for me at Casino Plex, I'll take them up and keep on playing. One of these days, that win would surely come my way! Hahaha.
CASINO PLEX REPLIED ON MAY 8. 2017
Hello AFI4WINS,

Thank you for your feedback!

If you send us your username to support@casinoplex.com we will provide you more details regarding your VIP status and when your VIP level is going to be upgraded.

Best regards,
CasinoPlex
johnyates417 5 reviews
United Kingdom
Message
Reviewed on March 27. 2017

LIKED

Can't think of anything that I like really, terrible.

DISLIKED

Everything, I made deposits with a total of £500 and always played the Jackpot games and notices they was not working so after a month of putting up with it I went on to chat and asked why the jackpot games was not working for a month now and was told they was some technical issues. So I nicely asked why they did not send a courtesy email to there customers and was not answered. Was told to email in to an account manager and was refused a manager on chat, so I emailed in and got a very rude reply saying I was told on chat there was issues and did not ask answer my question which was why did you not warn your customers before they deposited there was a problem. 10 emails down the line still not found out why and with a result of my account being closed down and I have copy of chats not answering the questions they was rude unhelpful and insulting. In one reply they said I was just mad I did not win so having ago at the casino, I am member of many casino's and lost thousands this is not true what they said.
CASINO PLEX REPLIED ON MARCH 28. 2017
Hello JOHNYATES417,

Thank you for submitting your feedback even though negative.

We have looked through your account and noticed that you have been answered several times by our Customer Support representatives in nice and polite manner. No one was either rude or insulting towards you.

We are deeply sorry for any inconvenience the absence of jackpot games might have caused and we are also sorry you contacted us only after month of playing and not straight away for further details regarding these games.

Please, note, that we also have all the records of chats and e-mails where you were insulting out Staff and threatening with official complaint and chargeback. As it has been passed to you via e-mail already, we will be willing to provide all the information to any legitimate third party for control purposes.

Following your request, your account has been closed. This decision is final and irrevocable.

Best regards,
CasinoPlex

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